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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ Display - Intel Core i7 / 16GB / 512GB dGPU - Silver-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 66 reviews

  • 30%
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95%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 51 reviews

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Customer ratings & reviews

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Page 1, showing1-20 of 66 Reviews
  • Rating: 5 out of 5 stars

    The best Windows device of 2017

    Posted
    Jeff
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros +Powerful 8th gen quad core "U" processor +Excellent gaming with 1060 graphics +Excellent keyboard +Excellent touchpad +USB-C port +Premium build quality +Battery life +Excellent display Cons -Expensive -No Thunderbolt 3 port -Does not include Surface Pen Summary Hands down, this is the best Windows laptop/2-in-1 of 2017. The worst thing I can say about it is the price, having to buy a pen separately, and no Thunderbolt 3 port. Everything else about this machine is sublime. Prior to this, a 2017 MacBook Pro 15 was my daily driver. The Surface Book 2 15 has equivalent build quality, a better keyboard, similar touchpad quality, and far better dedicated graphics with the Nvidia 1060 6GB versus the Radeon 560 4GB. As someone who uses both Windows 10 and MacOS regularly, Microsoft has finally done it and created a true Windows alternative to the MacBook Pro 15. While there may be similar options like the Gigabyte Aero 14/15 or Dell XPS 15 that cost less money and are better values, spending the extra money on the Surface Book 2 is well worth it in my opinion. After a few years of primary MacBook use, I am back on the Windows train and could not be happier about it. This review is based on my experiences with the Surface Book 2 15 inch as my daily driver and as someone who travels roughly half the year for professional work (meetings, conferences, etc.). I tend to favor premium devices and this is my favorite device of 2017. Design This is a premium device. The build quality is absolutely on par with a MacBook and is head and shoulders above other Windows devices from other vendors. The 2-in-1 capability "just plain works" and provides a variety of options in how to use this device. Display The touch enabled 15 inch display is a 3:2 aspect ratio with a native resolution of 3240x2160, pleasing to the eyes, and a joy to use. It gets plenty bright and the touch response works as expected. Input devices The 3-stage back-lit keyboard is fantastic and has just the right amount of travel to be comfortable to type on for long periods. The touchpad uses Microsoft Precision drivers and is the best Windows touchpad I have used to date. It is on par with the fabled Mac touchpad, though I wish it was just a tad bit larger. Audio The speakers are fairly good for a laptop of this size. They fire from cutouts on the side of the display and have good separation. Bass isn't the best, but they are clear and comfortable. Not as good as the recent MacBook's, but still quite capable. Performance 8th gen Intel-U processors are a significant upgrade from the 7th generation in that they added 2 more cores making it a true quad core processor. The 25watt i7 processor in the Surface Book 2 15 inch is on par with a 45watt 7th gen Intel quad core processor from a performance perspective. The main difference is that there may be some throttling during extended loads, but the performance will still be equivalent for the vast majority of people. The Nvidia 1060 dedicated graphics allow most games to be played at medium/high detail at 1920x1080p. I generally play League of Legends and Overwatch and both perform well. As League is an older title, I am able to play that at high detail on my 35 inch Dell ultrawide monitor's native resolution at over 100fps. Glorious! Battery Life Battery life is excellent due to the large battery in the base as well as the usage of a lower watt 8th gen "U" processor that uses less power than the 7th gen HQ processors. Standard work use comprising of Chrome web browsing and Office 365 apps saw me get an amazing 13 hours of use. It does chug battery when the dedicated graphics are being used, but that is the same of every laptop. Coming from my 2017 MacBook Pro 15, the battery life has been significantly better than the 6 hours I typically get with the MacBook. There have been reports of the Surface Book 2 15 inch draining battery even when plugged in while gaming, but I have not experienced this. Tablet only mode lasts 3-5 hours based on what you are doing. Webcam It has a 5.0mp front facing camera and the image quality is excellent. By far the best I have seen on any laptop, including Mac's. There is an 8.0mp rear facing camera that also works very well (but please do not be that person holding up a tablet at a concert to take a picture). For taking pictures of whiteboards or slides at a conference, it does the job very well. Heat & Fans Heat is well managed as are the fans when really pushing the device. It makes a soft whooshing noise at maximum and is not at all obnoxious. OS/Bloatware The device does not ship with any bloatware, which is a great thing. It is a standard Windows 10 Pro install, but it strangely does not ship with fall creator's update already installed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jeff,

      First off, WOW! Thank you for taking the time to leave such a thorough review on your Surface Book 2! We are so glad to hear that you are loving your device. In fact, we have forwarded your review along to our team, and really appreciate you taking the time to leave us some insight on your experience so far!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Not the best for digital artist

    Posted
    JonquelN

    Product Has Serious Overheating issue! First let me say that I've done all the research, I watched youtube, read magazine reviews and spoke with every Best Buy Agent I could. I'm a digital artist, I use mainly Adobe products and I was in the market to find 2 in 1 that work support my art on the go. Of course I thought about getting a Mac because it's industry standard (I now understand why), but I really wanted a 2-1 option. I was looking for something I could draw on and use full programs (as tablets only use apps). So I went to Best Buy and spoke with an agent, told them what I was looking for and they recommended the Surface Book 2. I went home did some research and thought it was a good choice. I even went to 3 different Best Buys in my city and every agent I spoke to assured me that this machine could handle photoshop and was worth the price tag. So I went for it and purchased this very Expensive "Premium" machine. It's been 1 MONTH and it's unusable for me. This computer gets so overheated I can't even draw on it. In the short time I've had it ,I've only been able to complete 1 illustration and I had to wear a scarf over my hand to it. 5 minutes into running Photoshop the tablet starts to get hot, then the base gets hot. This is honestly the last problem I would expect to have from a machine that is nearly (or more than) $3k. I wanted to do digital art tutorials and videos with this computer, but I can't even do simple illustrations in Adobe without this problem. I'm also an influencer on social media and I can not in good confidence recommend this computer to my audience. I'm so disappointed with the performance of this machine and if it wasn't for best buy's 15 day return policy, it would have been back in store on day 19! I hope this review helps another digital artist before they put alot of money down on this machine.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so sorry to hear that you are experiencing these unusual issues with the Surface Book 2. The touch screen becoming very hot to the touch seems odd. We recommend running the Surface Diagnostic Toolkit to try to correct the issue. Perhaps there is an update that your device needs to run in order to be in optimal condition. Try fixing common Surface Problems here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.

      If for some reason you still feel that your device is running warmer than normal, we urge you to please reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We are committed to making sure you are satisfied with your device. We apologize for any inconvenience. We hope this helps you get your device running in tip-top shape!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fantastic digital art/production w/solid gaming

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve had this computer for about 6 months, and I can easily say that the 15” Surface Book 2 is the best computer I have ever owned. Every computer has tradeoffs, but those made here are minor, and it is well worth the price for the combination of performance and features. There are more powerful machines out there, but this close to the top for laptops - and those small differences become meaningless when you consider the unrivaled pen/touch support. This is an aritists dream with excellent drawing abilities and pressure/tilt sensitivity, and a great mobile graphics card. I’d highly recommend dowbloading “Tablet Pro” for extra features if you are going to do digital art here. Gaming performance is also great due to the aforementioned graphics card, despite this computer not being marketed as a gaming machine - and it DOES support VR, with some minor caveats: in short, if you want VR, get a Mixed Reality headset (Samsung Odyssey recommended, though any work), and you can use both Steam VR and Oculus software with it (with the Mixed Reality Steam VR add-on, and Remixed from Revive for Oculus software support). Rift won’t set up without trickery, and Vive works but doesn’t perform well under most circumstances - but Mixed Reality works near flawlessly for VR with this computer. As an aside, another benefit for gaming: wireless Xbox controllers work out of the box - no adapters or trickery needed, just add them as you would any wireless device - so, if you have an Xbox One, you already have game controllers for this computer. In short: if you have the money, this is a highly recommend computer for anything you want to do.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Steve,

      Sounds like you have found the perfect fit with the Surface Book 2! What an incredible review! We appreciate you leaving us your honest feedback of this powerful device. The Surface Book 2 is a highly versatile machine that transforms your experience as you transition between performing all your various tasks during the day. We're delighted to know that no matter what mode you have your Surface Book 2 in, that it has been an excellent experience! Thanks for telling the community your detailed and phenomenal time with the Surface Book 2 so far.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Hugely disappointed

    Posted
    John
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off I do love PCs and I have an older surface book. It had issues with the keyboard randomly stop working but I dealt with it in hoping Microsoft could fix this with the new one. Well that’s the ONLY thing they got right. Pros: Bigger more beautiful screen Cons 1. 8th gen i7 overheats to 100 Celsius so fast!! If people actually monitored the cpu they will notice huge throttling and high temps taking place 2. It has frozen several times from the monitor turning off, not going to sleep. I have to hard restart it plus the back of the screen is melting hot and I get the temp icon on restart stating it had over heated! 3. I’m a professional photographer and I use professional software like photoshop and capture one. I can 100% say that MacBook Pro is faster and much more responsive in both of these softwares. It takes longer to load previews in capture one and longer to process and open the apps. For a company stated they are trying to get the artist community then they are not listening to a lot of them. If you are a drawer or painter then sure it’s good for that, but NOT photography. It is so much slower when compared to a Mac. Sorry. Finally I will say again I use desktop PC and I really wanted to leave MAC behind on the laptop world for my photography but I just don’t see that happening right now

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi John,

      We regret to hear that this is the experience you have had with your Surface Book 2. We would love to chat with you more about what was going on with your device. Please reach out to our team at SurfaceCustomerCare@microsoft.com, if you'd like to continue this conversation with us.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A student's best friend!!!

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is by far the best laptop i have ever had. i previously had a mac which was nice but the surface book 2 is the absolute best laptop for a student. I recommend u buy the pen because you practically need it. I use this laptop mainly for school, most of my lectures are on powerpoint and i just fold the screen so that i can take my notes by writing directly on the screen! It makes my life so much easier and i haven't used a single piece of paper since i bought this. The i7 processor is extremely fast and this laptop is yet to slow down on me. I have nothing negative to say regarding this laptop. My favorite feature is that you can remove the screen and not even need to have the keyboard. Also it packs two separate batteries so its battery life is phenomenal. The screen has a battery and the keyboard has another battery so it actually charges to 200 percent! I love this thing!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Eddie,

      Thanks for telling the community about your excellent experience with the Surface Book 2! This is a great tool for students, as it is extremely versatile, with excellent battery life. We're thrilled to hear that you're loving the paperless design of the Surface Book 2 in combination with the Surface Pen. Never lose your notes again with this easy to navigate design!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Love it overall

    Posted
    Post87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love that Microsoft makes the hardware and the software to reduce actual and potential glitches. Would love to give it a 5 except for 2 things: first is the high price like Apple has inflated prices just because they can do it. Second is the mouse arrow sometimes just disappears and the control button does not either know where it is as it will not disclose the position... and the screen just freezes up entirely until I wait a minute or two OR I pull out the mouse wireless dongle and reinsert it... what's happening? though it was that it preferred the blue tooth pointer that I got at the same time, but no response to it either. Other than that, the SSD is fast and very quiet; there is not heat in the lap as the tablet/display has all the guts so it can be disconnected from the keyboard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome computer for graphics student

    Posted
    wilma1268
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this computer for our son who needed a high quality laptop for his art graphics design classes. He is a first year college student and the school encouraged students to buy Mac Book Pros, but my husband and I felt the Surface Book offered much more for a better price. We love the fact that it's a touch screen and he can draw out his designs using the stylus. The detachable screen was a big deciding factor when comparing it to the Mac Book and we loved that the screen could be flipped around. It's very fast loading these large graphic programs. We bought the top model for the hard drive space. Highly recommend for serious art and graphic design students.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing how the Surface Book 2 has been the perfect tool for your son. We're so glad that this has enabled him to accomplish more while he studies as a graphic design student. This is a great device for students who need to get creative. With the innovative touch screen, and powerful performance, accomplishing assignments is fun and easy. We're wishing your son the best at school!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    The best surface yet!

    Posted
    WMicke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had my Surface Book 2 for about 3 weeks now. I waited when the first Surface Book came out, because while I liked the design & features, I always prefer to avoid 1st generation designs...... And let me tell you, it was worth the wait! Not only did Microsoft do an excellent job addressing most of the flaws in the 1st generation design, but they also built a machine that can be used for many hours, doing the most demanding tasks, on battery alone. In fact when attached to the base, my new Surface Book 2 is more powerful than any of the MacBook Pro's that several of my friends own, or even the gaming desktops that they have. Yes, it's expensive, but it's worth it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for filling us in about your Surface Book 2 experience! We're happy to hear you've been loving your device, and we hope you continue to enjoy your Surface Book 2.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop for any user!

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The laptop has a bit of power, speed, it's lightweight.....It's great! You do have to be careful about where you lie it. Because it's so light, I can see it easily being damaged if you bump the casing against a hard panel. So getting the Geek Squad protection plan is a must!! The only reason I returned mine is because, after three days of having it, I really, really want the 1TB version instead. It's currently sold out, so I'm waiting until it comes back in stock before I make my move! If you're okay with a 512GB over having a 1TB, this is a great computer to have. I can see myself not needing to buy a new one for quite some years to come (once I have my 1TB).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chris,

      We appreciate you taking the time to leave this review! It sounds like you've been loving your device so far, and are glad that you're going with your gut and opting for the 1TB version. You'll have to keep us posted on how you like it!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Pricey, but Complete Workhorse

    Posted
    Teder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been waiting (somewhat patiently) for a laptop that could effectively replace having a desktop AND a laptop AND a tablet. This fits that need. The display is gorgeous and responsive. It handles graphics and videos quite well (e.g., Photoshop, Lightroom, On1 PhotoRaw, Luminar 2018, Topaz Studio, Aurora HDR, and ProShow Producer, etc.). I can use it home and on the road and not have multiple machines (multiple filing systems...which, for me, is ALWAYS such a pain). I did spring for the Microsoft Surface Pen...and it's OK, but am hoping it will have greater usefulness with the MS Surface Book 2 later.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A powerful machine!

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm a mac fan to the core, so going back to windows has been a chore for me. I switched because of the lack of touchscreen support on the Mac line, something that matters for my workflow. This device has some serious chops for video editing and graphic design, and while I hate the fact that the hinge doesn't close flush and leaves a gap when the unit is folded closed, the reversible monitor is much nicer than a wrap-around design that leaves the keyboard face-down on desktops for tablet mode, and the keyboard & mouse handle quite comparably to what I"m used to with my macbook pro.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Blazing fast. Beautiful design. Expensive.

    Posted
    GWGolden
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Longevity will be a concern as the first one had to be returned due to a faulty battery/wanky software issue that wouldn't allow the screen to detach and re-attach. The machine would just freeze. Multiple wipes and re-installations of the operating system didn't do any good. Bought another one and haven't had any issues yet. Wonderful screen. Great features. Blazingly fast boot-ups. Good feel and build quality (minus the original issue). Only had it a month yet have noticed other brands with similar spec'd models that are 1/2 the price. So, we'll see if this nearly $3000 hybrid will be worth it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave us some feedback on your Surface Book 2 experience! We're sorry that you ran into issues originally, and have passed that information along to our team. Otherwise, we're glad to hear that you have been enjoying your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop for students

    Posted
    drod7564
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The surface book 2 has high quality graphics and the intel core 7 is able run any program smoothly, however the 15 inch model seems over excessive with its heavy weight just to deliver a bigger screen. It is a hassle to carry which limits an individual’s mobility who is on the go. The touch screen seems unnecessary since the tablet mode is difficult to navigate and use. Although it lacks in convienince and ease in transportation it delivers the performance every student could want and any individual who desires such a laptop for its high performance.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving us this thoughtful review! We're glad that the Surface Book 2 has been a great fit for your student experience so far. It sounds like the Intel Core i7 processor is delivering you the high performance experience we aim to bring!

      As far as the touch screen goes, we have some tips and tricks we would like to share with you for optimizing your device's performance in tablet mode, which you can find here: https://support.microsoft.com/en-us/help/4023476/surface-surface-touchscreen-problems-with-touch.

      Some of our customers find that using the touch screen along with the Surface Pen can be a great tool for students who want to take notes using a paperless, yet natural design.

      We appreciated hearing your feedback, and we hope this helps!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Power

    Posted
    tohare
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been an Apple customer for many years. A few years ago i switched to running Windows on my Mac because the software I needed was not available for Apple OS. I became very comfortable with the windows environment and needed to upgrade my current machine. I considered buying a Mac Book Pro and just installing Windows 10 again because I love the feel of apple hardware. It feels solid. The only machine that could match the power and feel of the Mac was the Surface Book Pro. Its only been a couple of weeks, but I've been very satisfied so far.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're happy to hear that the Surface line inspired you to make the switch, and that you've been loving all of it's great features. Welcome to the Surface family, we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Professional Laptop

    Posted
    Edward
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you need a hybrid of a semi-decent gaming pc and a professional work/school type laptop, this is definitely the laptop to get. My first laptop came with a screen defect by manufacture and that required me to return to best buy for an exchange. Best buy returned the shipping fee and used the fastest method to get me the exchange. The new laptop is flawless and beautiful. The 1060 can throw a few punches with triple A titles without lag. Definitely one of the best looking portable, school/work type laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Edward,

      We regret to hear about the issue with your first device's screen. That is not the quality we have come to expect from our products. We are relieved to hear Best Buy was able to remedy the issue fast and get you gaming lag-free! Thanks for sharing your experience. We hope you continue to enjoy the device.

      Take care,
      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Excellent 2-in-1 Solution!

    Posted
    Raven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After using the Surface Book 2 at engineering school and for work; I have to say that it is so far the best touchscreen laptop/tablet I have ever used. It can handle most of the basics and more, like 3D Modeling. The Surface Book 2 did not meet my full expectations though. It doesn't have any DisplayPort, HDMI, or CAT5e/LAN ports! However, for an extra $200 you can buy the Surface Dock which includes these ports but still no HDMI.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Microsoft Surface 2

    Posted
    jdanbowman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was my second Surface purchase. I returned the first one because the USB port was bad. I returned this one because it was unstable. It would freeze, eliminate my sign-on password as well picture id. I am a long term Microsoft user and have to say I was disappointed in this hardware. I have other computers running the same software so feel confident it was the hardware. I ended up switching to MAC Book Pro.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We regret to hear that your purchase of the Surface Book 2 did not go as expected. We expect more from our devices, and we're sorry this did not meet expectations. Even though you have already returned your device, we would still be obliged to hear more about your experience for future improvement. If you feel up to it, please use your unique reference number we have created for you which is 1808132770082, and create a ticket here: aka.ms/SurfaceCare-us.

      We are again sorry for the inconvenience. We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    All around and Best overall

    Posted
    Jweezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed power, portability and also function. I use this for work, play and also family needs. This laptop checks all the boxes and is probably the most practical laptop but also the best I've ever had. It does what it's suppose to do and does it in the most efficient way possible. It's flexible yet able to play games, edit and the screen quality is amazing. In my opinion it does the whole laptop thing much better than any Apple laptop. This is a no brainer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Spectacular start-up and loading speed

    Posted
    Mohawk742
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop is the fastest, most versatile computer I've ever owned. The display is bright, with glorious color and incredible depth of field. It's perfect for computer art, photo enhancement and pretty much anything else any personal computer is used for (and it does it better) I do have one complaint, to wit: the cursor jumps randomly in typing, often deleting text (sometimes entire pages), or pasting it over earlier text.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the stellar review! We're excited to hear you're loving the incredible graphics and performance of the Surface Book 2. We're sorry to hear you're experiencing an issue while typing on your device. You may be due for some updates. Run the Surface Diagnostic Toolkit to see if that can identify and solve the issue. Click here for instructions: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.

      This toolkit usually solves the majority of common problems. However, if you should experience further issues, our support team is always more than happy to help you get your device running in tip-top condition. Feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A beautiful workhorse with no compromises

    Posted
    Mccasive
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the hybrid laptop I have been dreaming about since 2010. A combo of beauty, versatility, and a complete workhorse in one package without any compromise. I had both the original Surface Book and the Surface Book with Performance Base and they were all very solid and very useful for my work but I still had to rely on my Desktop computer for most of the work I do but after getting the Surface Book 2 15'' my Desktop PC is a now a white elephant in the house.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate your feedback on your Surface Book 2 experience! We have passed your review along to our team, and hoep you continue to enjoy your new device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft