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Microsoft - Surface Book 2-in-1 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 630 reviews

94%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Best Laptop, Tablet, or 2-1 Ever Made

    Posted
    Hardcore73
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 25 ContributorTop 25 Contributor

    I have the Surface Book with Core i5, 256GB storage, 8 GB RAM, Dedicated NVIDIA Graphics card. The screen is brighter and clearer then any screen out. You can make it so bright it will hurt your eyes (impressive). The color is 100% Adobe RGB (best out). The keyboard has a perfect balance of feedback and quietness to it, but also you know you are typing on it. The tablet portion of the system is lighter than my SP3 Pro and SP4 Pro weighting in at 1.6 lbs. Having a 13.5" screen with a 3:2 aspect ratio feels like you are using a 15" #incredible to get work done#. The speakers are louder then my SP3 but still has a higher sound to them #not much base, but I would take volume over bass any day#. The pen is 10x better than the older version #I am not an artist, just use for notes#. The fact that the huge buttons are not on the pen make it easier to hold and use and now with the magnet to attach on the side it is perfect. The NVIDIA graphics are able to run any modern game out on medium settings which is impressive. #No this is not a full blown gaming laptop like the Alienware's systems but this is also more productive#. There are plenty of ports on this system; 2 USB, 1 Mini display port, 1 full size SD Card slot, and the power adapter slot you can use to plug in the new Surface Dock expanding even more ports and LAN adapter. The trackpad is glass now and feels like the MacBook Pro line #best in class for trackpad# so it is perfect. All gestures work exactly like they should. Battery life: you can expect to get around 8 hours of actual work done #or 12-14 hours just watching videos#. With the tablet off the keyboard you can get around 2.5 hours of work done #but you can charge the tablet even while not plugged into the keyboard so no issue if your by power#. What's not to love? Only thing that would have made this better is that the keys were black #but then it would have looked exactly like the MacBook so I understand why they didn't do that#. I hope this has helped you in deciding if you want to purchase this beautiful and powerful laptop 2-1. Click the like button if it did, I appreciate it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Fantastic Device with a Few Minor Flaws

    Posted
    DJBeefy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For those who want a quick answer--buy this computer! It is a beautiful, powerful, and unique machine and is, at the very least, worth trying out for 15 days. For those who want to know a little bit more about why I think this is a worthwhile product, my review will first consider some negative elements of the Surface Book and then will list the positive points. These points are in the order that I think of them and are in no particular order. Negative: -The backlighting on the keyboard is a little dim and slightly uneven. I by no means think the uneven backlighting is bad enough to even truly complain about, but it must be mentioned. - Due to the odd aspect ratio (3:2), some full screen programs will default to a lower screen resolution. In order to bump up the resolution on these programs, more often than not there will be some letterboxing on either the top and bottom or the left and right. - The rubber feet aren't very tall or grippy. This means the device can potentially slide around, and if you use it on a glass or some other sort of textured surface, there may be some scratches from the hinge. -The headphone jack is at the top right of the screen when used as a laptop (which is most of the time for most people), and while I understand that this is to allow headphones to be used in tablet mode, I would have preferred to have it at the bottom of the screen so cables don't dangle across the keyboard. Positives: - Screen resolution is beautiful, the color accuracy is much-appreciated, and the screen size is perfect in my opinion. I personally like the aspect ratio, as most of my work is done in Excel, and I am able to view more cells with the taller-than-usual display. - The keyboard has good travel, is tactile, and well-spaced. - The trackpad is the best I have ever used on a windows computer and nearly matches those I've used on MacBooks. The only reason apple products may have an advantage is because the texture on the Surface Book's trackpad is a bit rougher. - The design is unique, and I find it quite beautiful. When something as simple as a hinge is one of the defining features of a device, you know the designers have done a good job with it. - The magnesium alloy case feels nice, is generally cool to the touch, and seems sturdy (Not trying to test that though!) - The pen is very responsive, and the eraser functionality is more useful than I could have hoped. - When only using the tablet portion, the device is far lighter than I anticipated, and still a fully capable machine. - The specs are quite good. Yes, I understand that you can get a much better spec'd computer for the same price or cheaper, but the build quality will not be as good, and the tablet functionality is something that I find quite important. If you intend to use this as a tablet, even just a small portion of the time, this is an incredible device that I wouldn't trade for anything. If you don't ever use the tablet, it is still a good computer with strong specs and a good design, but you could find better value elsewhere. Either way, there's no mistake in purchasing a Surface Book.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I want to love the Surface Book, but…..

    Posted
    TuxTies
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was able to pick up the one and only Surface Book at Best Buy on the release date. I wanted to replace my Surface Pro 3 and 12” MacBook Retina. In the first week I was really pleased with the hardware and the experience as a whole with the detachable “clipboard”. It worked well. Screen is great, battery life is outstanding, I was so happy I sold both the for mentioned devices on eBay. Now I expected a few bugs with a first gen device, but it seems with every update one bug was fixed and then another occurred. One bug that recently occurred is there is no ambient light sensor in the keyboard, so you need to manually turn on and off the backlit keyboard. Doesn’t sound like a big deal except you really need to turn the backlight off in the daylight because the keys become impossible to read as they are lit clear white on silver. The recent update has turned the backlit keys into alt tab keys that move your cursor around instead of controlling the keyboard light. The next issue is when the “clipboard” is taken off and you palm hits the side of the screen it seems to bug out and freeze. The only way to get out of it is a hard reset. I found myself hard resetting this device very often for various freezes. The main reason I bought this is I need a windows environment for work and running bootcamp just does not work for me. So I now am writing this review from a new Infinity XPS 15 that I was able to pick up from Best Buy as well. It is a little bit more expensive, but you are getting so much more. Many reviews state that the Surface Book trackpad is very similar to the MacBook trackpad. It is good, but I think the XPS 15 trackpad is better than the Surface Book trackpad. Unless you really need the pen I would pass on the Surface Book or get a Surface Pro 4. Most of my complaints are software related and may be fixed, but there have been too many other user issues on the Internet relating to the detaching band that makes me question the longevity of this product past 1-2 years. It’s funny that I need to test so many windows machine to find the one that works well. With a MacBook I know what to expect and have had very little issues. I still have a 15” MacBook Pro, but I don’t regret selling my 12” MacBook retina and Surface Pro 3. The 12” retina has an outstanding battery and screen, but I found it hard to get any real work done with that screen size and the lack of adaptors for the type-c connector is mid blowing after it being out this long. I still can’t hook up my Cinema display. The Surface Pro 3 is also too small of screen to get real work done. Using it on a lap is not ideal and the battery life was not great. Is there the perfect windows machine, no. However, I would be cautious on a Surface Book purchase and wait for generation 2 when you are planning to spend a good sum of money on a laptop.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Wanted to Love, But Had to Return

    Posted
    mikeheel
    • My Best Buy® Elite MemberElite Member
    • Top 50 ContributorTop 50 Contributor

    I purchased one of these Surface Books the first week they were released. I loved the look and feel of the device; it certainly was different than anything else on the market and felt like a premium device. But then I turned it on and began using it and ran into issues. In fact, it was so frustrating to use, I exchanged it for a trusty Surface Pro 4. My thanks to Best Buy for being so easy to work with on the exchange. As a laptop, it feels a bit bulky because the hinge adds unnecessary depth. It's still a good size, but hinge design just makes it feel bigger than it is, especially compared with the hinges on other competitors. The hinge also allows too much wobble, IMO, when using the touchscreen in laptop mode. As a tablet, it feels even more bulky and unwieldy. You can't exactly keep the tablet portion in a case to make handling easier, since it normally sits mounted to the keyboard. It doesn't have a fold-out stand like the SP4 does, which makes it easier to hold and balance in tablet mode. Further, the screen would routinely lock up when either removed or returned to the keyboard. It was incredibly frustrating. Basic specs: Processor: 2.4GHz Intel Core i5-6300U (dual-core, 3MB cache, up to 3GHz with Turbo Boost) Graphics: Intel HD graphics 520; Nvidia GeForce graphics (1GB GDDR5 high-speed memory) RAM: 8GB Screen: 13.5-inch, 3,000 x 2,000 (267 ppi) PixelSense Display Storage: 256GB PCIe3.0 SSD Ports: 2 x USB 3.0, mini DisplayPort, SD card reader, mini headphone/mic combo jack Connectivity: 802.11ac 2x2 MIMO Wi-Fi, Bluetooth 4.0 LE Camera: Windows 8MP rear-facing auto-focus camera (1080p HD), 5MP front-facing Hello face-authentication camera (1080p HD) Weight: 3.48 pounds (1.58kg) Size: 12.3 x 9.14 x 0.51-0.90 (W x D x H) (312 x 232 x 13-22.8 mm) I blame most of the problems with the SBook on the fact W10 was not ready for prime time when the device was released. I presume most of the problems have since been corrected, but I can only review based on my experience. In terms of positives, the keyboard is the best laptop keyboard I have ever used, and I absolutely loved the trackpad. The screen is large and displays a gorgeous picture. The SBook is very fast and chewed easily through any program - as long as it didn't freeze up. I wanted to love the SBook. But the fact is, it was so frustrating that I had to return it. I hope it's better now.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Exciting Computing Platform

    Posted
    Geoff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I knew I was going to buy a Surface Book, I just didn't know which configuration. I ended up with the i5, 8GB RAM, 256GB SSD, dedicated GPU setup. For a premium priced product, I felt this configuration had a good bang for your buck (it helped that the only other model in store was the $2600 variant). I have been a fan of the Surface platform and have had a Surface Pro 3 since launch. The Surface Book has everything I loved about touch integrated OS popularized (at least for me) in the Surface Pro line and adds battery life and graphics capability. Performance: I have been able to stream all of the Steam games in my library without any issues and routinely run Photoshop and Blender from the Surface Book. If you are wondering about the dedicated GPU, one of the best examples I can give is from rendering within Blender. I compared the rendering time of an object at 3000x2000 resolution; with integrated graphics, it took 1 minute 22 seconds. With the dedicated GPU enabled for Blender, it took 9.5 seconds for the same render. The hybrid cooling that was incorporated into the Book and the Pro 4 seems to help significantly with the device not throttling performance. My Surface Pro 3 is an i7, but my Surface Book (i5) seems to perform just as well. More importantly than the performance though, is the fact that I can silently use the Surface Book. My Pro 3 would sound like a hair dryer whenever I attempted more CPU intensive activities. Setup: As I mentioned above, I have been using Surface Tech and Windows 10 for quite a while. Device setup was not an issue. I read about some people facing difficulty with login etc... I did not share the experience. I entered my existing Microsoft account info and was off and running within minutes. I will admit that there were two large updates that happened during my device setup, so it is very likely this is why I did not face similar issues as early adopters may have mentioned. Battery: Battery life was one of the main drivers that pushed me toward the Book instead of the Pro 4. The day after I purchased the product, I went on a business trip. I took notes/casually used the device for 10+ hours (on battery) a day at the conference. It definitely outpaces my Surface 3 in longevity. Since I purchase a model with the dedicated GPU, the 60 watt charger was included. The tablet/display and keyboard/base can charge simultaneously with the 60 watt charger, and do so quickly (I think a full charge is about 2 hours). Other: I am not artistic enough to appreciate the difference in 1024 levels of sensitivity in the new pen vs the old, but I can tell you it writes well on the screen. In what might seem a trivial thing, I was happy to see the magnetic attachment on the display side, so much improved over the attachable loop to the type cover on the Pro 3. Gripe: I am not a fan of the headphone jack on the display/tablet. It could just be the equipment I am using, but the jack does not recess completely/snap in, so I have had to think about plugging in my headphones more than seems necessary.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great computer for a student

    Posted
    Wolly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Starting out college can be a hastle, with the moving, and the classes, and the sheer amount of stuff needing to be done alone. It's a pretty big responsibility, and nowadays everyone needs to go through the process. What does any of this have to do with a computer made by Microsoft? The help they give to students. While not much, Microsoft seems to have a new target audience with its products: the college student. From sales to students to free* copies of their programs (*with the purchase of some hardware or another), what Microsoft seems to be doing is admirable. Now is the help they give anything monumental? Not really, but it's appreciated. This is mostly because the computer in itself is on the pricey side and made for a niche audience. Microsoft has made some great cheaper products, such as the original surface series, so if you decide to go for a cheaper computer, definitely think about that. Now the one problem the ultimate surface book pro mega edition faces is a problem that creates other problems. It feels like Microsoft is competing with apple directly. This in itself creates many issues. The storage on this is incredibly small if you're thinking of working with videos or animation, so you'll either have to buy the more expensive 500gb or 1tb model, or just get a external hard drive depending on your wallet. The price point on its own is monstrous and there is some awkwardness in explaining and figuring out things this computer does on your own spare time. For example, there is a dedicated graphics card built into the more expensive versions of the computer, which best buy doesn't really explain to the unwary consumer. "Do you want the 500gb/8gb ram with dgpu, or without." Now if you're thinking of gaming or animating on the computer, you should probably think about getting the graphics card, which isn't spectacular, but does it's job well. All the extras on the computer is really helpful for a student as well, such as onenote (which you can get, as well as office 360 for free, you should look into that yourself as it isn't advertised). Lastly, this is where I tell you the fact that I have heard of problems hardware wise, but I have only just bought it, and I will add a review if any of the battery issues and what not is true on my computer. For now, it works just fine and is fun to work with, both in class, and in your spare time. Ending words: try to weight the pros and cons of the computer on your own, and with the price point of apple computers, it's very obvious this is meant to be Microsoft answer to the MacBook, price and all. As I have used Windows for all my life, I don't think I wanted to learn the ins and outs of apples osx, windows 10 is user friendly, it was between this, and the surface pro. Thank you for reading, and get busy weighing your options. Pros: +++Applications galore, almost anything you want for school and for fun, Microsoft works well with +++Office 360, and by extension Microsoft word, Excel, etc are free for students +++Screen and keyboard are easy to change into a few configurations, each for somebody. You can detach into tablet mode, or reverse the screen for animators and artists. ++Light and easy to work with ++Fast in terms of starting up, finding files, etc because of the internal ssd ++dedicated graphics card is ok to slightly above average +Best buy gives webroot security for free, which is a light antivirus, although I prefer Kaspersky +Does what youve read about, so I'm gonna avoid repeating info about the touch screen and pen. It does it's job, and it does it well. Cons -----why are you so expensive (this is probably the only important drawback) ---i read about hardware issues with the book, and I will write a review if any of that arises. So far I've only had an issue with detaching and reattaching the screen to the keyboard, but that was because of me messing around with the computer ---a ton of learning how to use it. It takes you a while to just read about the secret features of the pen --ssd, while fast, is small in the cheaper versions of the surface book. Unimportant to some, but extremely important to content creators and gamers --the graphics card is decent and can handle stress, but the resolution on the book is pretty wierd, being 3000 by 2000 (I think) and cant handle newer games that well -the pen uses AAAA batteries, what store sells that

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surface Book v HP Spectre x360 v Dell XPS 13 2in1

    Posted
    CasualTechGuy
    • My Best Buy® Elite MemberElite Member

    “This is not a toy.” That was my first impression of the Surface Book. After a less-than-satisfactory experience with an HP Spectre x360 that suffered from “loose trackpad” issues and subsequently a Dell XPS 13 2-in-1 that emitted “coil whine,” I was in search of a laptop without serious issues. Connor at Best Buy told me about one of his customers who had tried several laptops and wasn’t satisfied until buying the Surface Book. I had originally overlooked the Surface Book because of its higher price point. But after my disappointing experiences with HP and Dell, I took a closer look. Truly the design and workmanship of the Surface Book is at a much higher level than its competitors. Having never owned a Mac, I think I now understand why people say they love their MacBooks. It’s more than the operating system, it’s the keyboard and trackpad and screen that all do what they’re supposed to do. Looking back at the Dell and HP, their trackpads were a joke compared to the smooth and accurate trackpad of the Surface Book. The keyboard on the Surface Book is a real joy to type on. Not too loud, not too mushy, not too stiff, but like Goldiocks, “just right.” The screen on this machine is astounding. It’s the first laptop where I can actually turn down the screen brightness a little from maximum in well-lit environments, it’s that bright. The color accuracy is very good and the backlighting even. But a really important point is that it’s a 3:2 aspect ratio unlike the more common 16:9 aspect ratio nowadays. This taller format in laptop mode means you can see a few more lines of text on every page which is a much bigger plus than I ever imagined. I’m very impressed with the usefulness of the detachable screen. When detached it doesn’t feel like a second-class tablet, but a huge tablet that’s of high quality, great for viewing lots of content or reading sheet music like I do. Fan noise is often a concern for me and I never hear the fan on this during typical low-intensity CPU usage. It feels like a fanless design except when you really need the power, and then you have a fan to help things keep up. Drawbacks of this machine would be that it’s expensive, the keyboard it silver which means the keyboard backlighting can actually make the numbers difficult to see during the daytime against the silver color, there’s no USB-C ports, and it’s a little but chunkier than other 13” 2-in-1s. But I’d much rather have the heft than lower quality, and there’s nothing low-quality feeling about this thing. Also the silver-colored finish on this thing gets marked pretty easily, but that’s okay, it will look like a working computer in a couple of years. I’ve not had any ‘sleep of death’ issues on this, I think they solved that known issue in a firmware update earlier this year. It’s cool having a machine built by the maker of the operating system where they automatically install all the drivers and updates you need at all times. You may wish to wait and see if there is a Surface Book update this fall, but I had waited long enough for an update and I’m happy with the current model. I hope to get a good number of years of use out of the Surface Book.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Wow! Thank you for taking the time to leave such a terrific and well-worded review of your experience with your Surface device! Not only will this help people considering a Surface, but it will also be great feedback on how we can improve our products. We're going to share you review with our team, so this all is brought to their attention, and they can reference it.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Expensive but good

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased my Surface Book almost three months ago. It looks and feels like a high quality item. Every once in a while I have tinges of buyer's remorse knowing that I could have purchased a different laptop with similar specs for much less. However, being able to detach the screen and use it as a tablet has been pretty useful and really expands the usability. The mechanism to remove the tablet is great. It disconnects quickly and reattaches easily. I am pleased with the quality of the speakers. It sounds good and has plenty of volume. My biggest complaint about the design is the non-removable batteries. I tend to use laptops a long time--word-processing and email are by far my most common tasks so I can get by on really old equipment. I am sure that the batteries will lose their ability to hold a decent charge long before I would otherwise need to upgrade. Personally, I would prefer to gain a little thickness and weight in exchange for a removable battery but I guess I am in the minority. One problem I've had for the last few weeks is that battery 1 (the one in the keyboard) no longer charges even when plugged in. Since that is the larger of the two batteries, the overall battery capacity is diminished by about 60-70%. Luckily, this defect hasn't affected me too much yet because I'm almost always near an outlet. I spent about 40 minutes yesterday on a chat with MS support and they have sent me my shipping label to replace with a new unit. So I'll be without it for the next "5-8 business days" (fingers crossed that it will not take longer than that and that I won't receive a refurbished unit--the tech guy told me it won't be refurb but I won't fully trust that until I see the new one). Overall I am happy with the Surface Book. If not for the battery charging issue, I probably would have given the Surface Book 4 stars. If it had removable batteries, I would give it 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Worst Best Computer Ever

    Posted
    Phynomtalk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Okay, if you are considering purchasing this laptop, you have probably read something somewhere already. However, if you are reading reviews on BestBuy's site for the first time, and reading this particular review, I am going to try and give a very accurate description of how this device is effective for me. I am not going to review what it was designed to do...you can read that in the product description on various webites, but I will tell you that this thing was designed to do things that is unprecedented in laptop 2 in 1 design. The detachable screen that is as light as a feather, the ability to rotate the screen and flip it over and use it as a note pad/tablet is just plain awesome....when it works. The physical design overall is superb. But the software/OS lacks big time. From the NVIDIA and display driver to the little quirks with how the screen detaches, not mechanicall, but how the OS decides if the screen can be detached based the current app/software open in your processes. Not impressed, at all. A laptop at this price point should be just as impressive as its price tag. So let me go into detail about the things I don't like, because everything else is very impressive when it works! I connected my 29 inch monitor with a 2650 x 1080 resolution the Book through the display port, and the Book would not extend the display in the native resolution of the 29 inch monitor, which is something, again, I would expect a computer at this point to do. One of the other things I absolutely don't like is that you cannot detach the screen if certain GPU depentdent apps are running, even in the background. You must close those apps/software before the screen will detach. And what I find more often than not is that even after I have closed the apps/software, I still am not able to detach the screen, because those app are hidden/imbedded in some background process, yet inhibiting the screen from detaching. There are other minor issues with driver crashes, namely the keyboard, which inhibits the use of the keyboard and mouse pad. Most of the issues can be resolved by restarting the device. I have to restart my device way too often! And last but not least, the pen is great when it works, but what happens when the battery has died? As a Bluetooth device, I would expect some type of warning that the battery is low. Now, there may be an indicator, but where ever it is, apparently it is not conspicuous enough to have gotten my attention that the battery was dead and/or low. In conclusion, this device is great when it works, but when it doesn't, it goes horribly wrong.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Run from this for now

    Posted
    goconfigure
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I bought one on day one from Best Buy. First, let me say that the laptop COULD be great and it probably will be but it's not as of now. There are just too many bugs and build issues. My unit had a faulty muscle wire release mechanism to where it would release from one side only. I updated it to the most current MS release and still no dice. I was planning on exchanging it for another but the rarity of this laptop didn't allow that so I had to return it. My local Microsoft Store had the i7 with DGPU in stock ~a little more $$$ but given the availability of the device I was willing to try it out. That unit had some build quality issues that should not be present in a $2000 plus laptop. The screen bezel displayed lumps and the detach mechanism was inconsistent (again, even after updating# The Microsoft tech agreed that the unit was faulty. In addition to the physical and build issues my the unit also was plagued by all the mentioned software glitches mentioned by users online #ie: the flickering screen, WiFi issues, screen color temp changes while scrolling web pages, random crashes, video driver crashes, etc...) In the end, it was too much for me to stomach. That said, I still love the idea and I will revisit this purchase in the coming months and most likely be re-purchasing a unit once all the bugs are squashed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Still impressive after a year of heavy use

    Posted
    ARBM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Buying the i5 Surface Book with the power base a year ago, I had no doubt it would do what I asked of it for a while. My concern was that after a year of being stuffed in a bag, used on battery power, and having its screen repeatedly disengaged from the keyboard, wear would take its toll, especially given the controversial hinge design. I'm happy to report that the laptop tablet hybrid is actually running even better than the day I got it. I say "better" because the glitch that prevented the Surface Book from truly going to sleep mode that plagued its release has been corrected. On a typical day, I run the SB on battery power for a several hours--more than the average user, I'd say. HW Monitor reports my battery wear to be a very impressive 7% despite hundreds of battery cycles. Given that 8-10% wear seems to be the norm for a year of normal usage, I really couldn't have asked for more given how frequently I cycle the battery. I do have two small complaints: The screen ghosts a bit, especially when dark objects scroll in videogames. Granted, I typically downscale games to 1080p (the SB is not exactly a gaming rig, but 1080p works just fine for Civ 5, XCOM, etc.);.it's typical for monitors to ghost when displaying resolutions other than the native one. Second, there are some hairline scratches on the screen. This is partly my fault for stuffing the SB into my crowded backpack, but it looks like to space bar is coming into contact with the screen, likely when compressed beyond what is intended. Even so, these are rarely visible during day to day use. Excellent piece of hardware! The pen and detachable screen continue to be super convenient, especially when marking up pdfs for school. And while the screen is a bit large for a tablet, it beats carrying and synching two different devices.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks so much for taking the time to leave such a thorough review on your experience with the Surface Book over the past year! We're going to pass this along to our team, so they are aware of everything in this review.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    DOA

    Posted
    Nate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    even after reading the other negative reviews I had hopes for this computer. I have heard nothing but great outstanding things about the Surface tablets so I figured that the people saying bad things about the Surface Book didn't have much experience with computers. Oh boy was I wrong. Lets start by counting the good things; -it starts, -the pen works good, -it's actually quite fast. -I love the slightly tacky feeling of the track pad Now for the bad; -it crashes..........constantly. if you try flipping the screen backwards, like your supposed to be able to do, it crashes. when you flip it back to normal, it crashes. if you try moving the computer while it's plugged into the power supply, it crashes. if you don't attach the power cord just right, it crashes -want to use an external drive? nope, power to the USB is intermittent and won't stay connected longer then about 30 seconds. -want to install basic, free, programs from your external drive? nope, the stupid computer prompts you to insert the CD/DVD to continue? -want to use an SD card to transfer photographs because your a photographer? tough luck, the SD card reader doesn't work. -try to transfer the pictures from the camera with a USB cable? same issue as the external drive, except this time it surged and wiped my memory card clean, I had to completely redo the photo shoot. -Want to reset the dang thing back to factory to return it? HAH! it took me 4 tries to reset it before it actually took because it kept CRASHING! this is by far the biggest pile of dung I have ever seen. I'm going back to my Asus laptop that i have been using for the last 7 years. I hope Microsoft sees this. it's insulting to spend $1,800 on whats supposed to be pretty much the best thing since sliced bread only to have absolutely NOTHING work on it. I hope Best Buy throws it in the trash when I return it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A laptop for a tech enthusiast!

    Posted
    Theo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Once again I am not disappointed in a Microsoft (Hardware) product! I was an early adopter of the surface book - and I need to admit the start was a bit shaky. Sporadic/non-existent battery life, tons of updates, bugs galore...my confidence was shaken a bit in the decision. I upgraded from the SP3 which was another shaky purchase at first but both products, over time, have blew me away. I wish I had this product in college for note taking; I wish I could us it for work because it's a productivity "work-horse." I'm not even tapping the potential of this machine and it's extodinary. I use it for documents, ROM Emulation, slight gaming, web, and personal projects. Pros: Battery life (minimum) 4 hours with intense gaming, 8 hours (consistently) with light use; taking the "clip board" for writing is great; the dGPU is the kicker for light gaming, Engineering-type activities and play-time; form factor is great - anything less than this screen size for a laptop is ridiculous and the same for anything bigger for the tablet portion. Cons: slim form factor (bottom) + USB-A 3.0 ports = bent flash drive (need to prop computer up on book so no bendy, USB-C would be great on the next iteration); engineering behind "muscle lock" concerns me - it allows for a lot of wiggling and insecurities; Price is extremely high - but it's a high quality product. Recommendations: Buy if the price suits you, you won't have to buy another computer for the next 2-3 years (tech-cycle), next model hopefully be similar with USB-C ports and better locking mechanism.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A very different kind of laptop

    Posted
    Fuzzen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My initial experience with my surface book was actually very, very, VERY, bad. When I first booted it up, it refused to update and kept freezing. I had done a lot of research before investing in the product so I already had an idea of what the problem was. After resetting Windows, which fixed the freezing and refusal to update, it was smooth sailing. I didn't realize how useful the clipboard/tablet portion of the laptop was until I had a guest come over and I simply pulled off my screen was able to show them some of my pictures that windows 10 automatically pulled from my one drive (which was awesome). If you've done any reading on the surface book then you already know how small the battery is in the tablet but it does the job if you just need to take it around to read or surf for a few hours. The build quality on this thing is absolutely amazing. I intended to connect my gaming mouse and keyboard for typing papers or to play an occasional game but the keyboard/trackpad combo is the closest thing I've felt to perfection in a laptop. I still will use my mouse for gaming but I don't think there's a person on this planet who enjoys playing a 3D game on a trackpad.Speed is also not an issue. Going through and loading all of my programs and setting up my accounts was a snap and the surface book never showed a hint of slowing down while I had 6+ windows open that were all retrieving their own info. I also loaded up World of Warcraft and had that going at "Good" settings and a stable 50+ FPS. My only complaint about the surface book is of course price but I fully understand that quality cost more and there is no other product that can do what this one can. I only buy computers and similar devices every 5+ years but I fully expect this device to serve my needs for a long time

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Purchase I've Ever Made

    Posted
    Alyssa
    • My Best Buy® Elite MemberElite Member

    Wow. Where do I begin. So I bought a sureface book at best buy for editing photos. But, the first time I opened photoshop the laptop gave me the blue screen of death. So I called Microsoft and they told me the best thing to do would be to take it to the closest Microsoft store to have it replaced. So I drove 4 hours, explained what they said on the phone and the sales associate said that what they said on the phone was wrong, and that they just had to run a software update....so I waited a couple hours for that only to find that what they said on the phone was right, they did have to reaplce it. So they did. Everything was fine...or so I thought. Get home, computer is working fine for a little while and then... blue screen again. So I call, they say it should be replaced AGAIN. Same thing. I drive 4 hours, they say it's just a software update and they will have to reset the laptop. I asked if they could put a couple files on a hardrive so they wouldnt be erased (I should add that last last time this was no problem) but they said it would be a $50 fee....I explained to the manager that last time they did it for free and she said it wasnt there responsibility to back up my stuff (Well, if their freaking sureface books would actially WORK this wouldn't be an issue.) But whatever, I bought a over-priced usb from them and retrived my things. Waited hours, they said the update worked, we tried photoshop, everything seemed to work fine. The next day when I tried photoshop, surfacebook crashes with the blue screen of death yet again. So, all that you say, I am FURIOUS! I haven't even used the laptop I paid $1900 for. SO SO MAD.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Opt for 256GB

    Posted
    JayRaf
    • My Best Buy® Elite Plus MemberElite Plus Member

    I initially purchased the 128GB Surface Book, only to find that I was left with 80GB after transferring my documents and installing the basic applications and programs I use daily. I fretted over the decision to exchange the machine a few days after purchasing it, however to safe proof my purchase for the future the 256GB model was the most logical buy. Needless to say the performance on both models is awesome. Many reviewers will note that screen resolutions above 1080p aren't much noticeable to the human eye, well they are wrong. The Surface Book's screen offers a tremendous viewing experience for watching video and surfing the web, there aren't many other pc's that offer such an immersive experience. With the additional memory I can store multiple favorite movies and much of my iTunes music library, without the hassle of needing to be tethered to wifi or hot spot connection to stream. I could never rip the 128GB Surface Book model which indeed is perfect for many users, but if you intend to get the most out of your purchase, opt for the 256GB's of memory. Don't forget to order the Qi SD adapter from an online retailer, the adapter fits perfectly into the SD card reader with bulging out. I was nearly able to double the memory using a Qi adapter along with a 200GB micro sd card. Windows 10 only gets better, and the ability to use SD cards and flash drives as permanent storage truly makes these machines even more remarkable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer w/ lots of capability, easy to use

    Posted
    ThalaH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been needing a new laptop for a very long time. The one I had before was acer and it was running on windows vista. I hated everything about the thing. So when I came in for a new one I had done some research but I really didn't know what I wanted. The worker that was there was extremely helpful. I told her what I wanted to be able to do with the computer and she showed me all of the options available. One of my main things was that I wanted a touch screen. Originally I was going to get a mac, but they don't have touch screens and they're not flexible. The next I was considering was the lenovo yoga, but the issue was that when it flips backwards the keyboard is exposed. So she showed me this one and when she showed me that the screen is detatchable to use it as a tablet (or to flip it around and keep the keyboard attached since most of the battery power is in the keyboard) I was totally sold. I've had this computer for about two months and I am very happy with it. Videos are amazing on it and I have very little issues with it being slow... I realize it's because it's new, but this is the fastest computer I've ever used. And I love that it allows some personalization with the keyboard choices. I will definitely be getting one of the soft keyboards for travel to avoid damaging the regular one. And I love the Kate Spade zip cases they have for it. Overall I am extremely happy with this computer. I'm definitely glad I chose this over any other ones. I wouldn't switch, ever. Definitely recommend this laptop. It's expensive, but in the long run it will be so much better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great 2-in-1 system

    Posted
    DannyR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    For years I have been an iPad and iPhone kind of guy. However, in the past year I have been slowly transitioning to Android and now my first Windows "Tablet". I need the flexibility of a tablet, a good keyboartd when needed, and powerful computing. This system does little to disappoint. It has good power with the i5, good GPU, and sufficient space (easily expandable with SD card or external hard drive. I was going to go for the i7 but the price value for the performance difference is not there. The only thing I don't like is that Microsoft does little to give you costumization choices. If I could have gotten the i5 with a larger SSD, I would have. The screen is beautiful and IMO even better than the iPad Air 2. The pen is very responsive although I am not sure how much I will use it. The keyboard is very comfortable, even with my medium to larger hands. I have not had any hardware problems or crashes since getting the Surface Book about a week ago. Everything has been running smoothly. I am a tech guy and I am hard to impress. I've had plenty of laptops. I've buildt a powerful gaming Windows PC. I still have an iPad Air 2 (gathering dust somewhere). This is by far the best laptop I have own, and it is easily becoming the best tablet. You can't go wrong with this system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    one of the best laptops

    Posted
    Venkam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had to replace my 15 inch old macbook pro 2011 and was debating between HP spectre 360 4k 15 inch and lenovo yoga 910 4k 14 inch , macbook pro with touch bar and surface book. Finally went for surface book because I think macs are overpriced and also price increase with touch bar. Got a good deal for thanksgiving on surface book and went for it. Little pricier than lenovo and spectre but i like the tablet and pen aspect of surface book so went for it. Touch screen made a lot of difference for me when compared to mac. Startup speeds are good. The only reason I went for mac before was windows gets slower with time but mac did not do it for me. I have been using it for a month now with all possible apps that i use and so far its going great. People advised me against spectre because its HP and i had read reviews about laptop getting hot. Wanted to go for lenovo but with the same price I could get detachable surface book which is true 2 in 1 rather than bending keyboard back words which exposes keyboard on back and can cause key presses when used in tablet mode. 4 stars are because the price could be little cheaper . Had to do little tweaking for slow wireless ( i gues that was windows glitch) http://www.windowscentral.com/surface-pro-4-slow-wi-fi-fix (this fix worked for me)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful

    Posted
    WhyteDynamyte
    • My Best Buy® Elite MemberElite Member

    Pre-ordered in early October, but Microsoft jacked it up, and by the time I was able to rectify the situation, I was looking at the end of December before I'd get one. So I waited until some of the local Best Buys got then in store last week, and was able to pick up the only Surface Book they had in stock. First off, it's a gorgeous device, screen is brilliant, and the aesthetic design is everything I had hoped it would be. Track pad has worked great, have had no issues whatsoever. All of the basic functions have worked without any hiccups. And it's fast, blazing fast. I have yet to do any heavy lifting with it, but will update this review after the weekend. So far....love it!!! One other thing, the customer service at the Best Buy in Eagan, MN was tremendous. My last experience at Best Buy Mall of America was terrible. I had purchased a 70 inch 4k television and less than 2 months later I inquired about exchanging it. Not a refund, not a return, simply wanted a store credit so I could drop another $2k ON TOP of that, and get the 80 inch 4k. The 2 employees in the Magnolia Center were incredibly insulting. And honestly, the availability of the Surface Book was the only reason I went in, but the good customer service renewed my faith in them.

    I would recommend this to a friend