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Microsoft - Surface Book 2-in-1 13.5" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 394 reviews

87%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Finally a Mac quality windows laptop

    Posted
    ShufromChina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this the second day it becomes available at Best Buy. I bought this for my girlfriend, who is currently pursuing an architecture degree. Main use: Office, autoCAD, SketchUp, Photoshop, ArcGIS, etc. The set up was a breeze. Ported everything from her Microsoft account. After installation of a few essential softwares this bad boy is good to go. Looking at the form factor and the build quality of the Surface Book, it is by far the closest laptop on the market compared with a Mac. I am using a Macbook Pro myself so I am able to compare them side-by-syde. Surface book is just as beautiful, and feels just as premium, if not better. The hinge makes it look a little bit thicker than expected, but still very portable. The screen is crystal-clear, but keep in mind it has quite some glare. I haven't tested much on the performance side, but so far everything runs blazing fast including booting and opening - closing apps. Sepcs-wise, it shouldn't disappoint. 6th gen i7 CPU, discrete Nvidia Graphics card, 16G of RAM, and especially the format of solid state drive is NVMe, the latest and fastest on the market. I have installed all the aforementioned softwares so hopefully after my girlfriend gives it some road test I will be able to update on the performance. Regarding the features, I love its 2-in-1 capability, and its laptop-first mentality. By that I mean, if you use it under laptop mode (screen and keyboard together), you will never notice that it can be a tablet. A solid, all-round laptop. The detachable screen gives the Surface Book its unique versatility: it functions by itself as a tablet. Has 1024 pressure sensitive stylus. You can write notes, draw, doodle, do other creative works, read, etc, on the tablet. The writing experience is very very close to true pen-and-paper. If you own a Surface Pro, you probably understand what I'm talking about. What's more, you can even turn the screen around, facing outwards, and still plug it back into the keyboard base, to make it a kiosk. Fold it all the way down, you got a clipboard. Versatility at its finest. There are some Cons that I have noticed, however, that need some attention. But maybe some of them are just personal preference. I will leave you to be the judge. 1, The CPU is ULV, not the normal wattage processor that you see in most high-configuration devices. The 6-gen ULV i7 in the Surface Book only has two cores, whereas a previous generation non ULV i7 has four cores and higher TDP. This means, although Surface Book is fast, it probably won't be up to highly demanding tasks, compared with those workstations. 2, It gets moderately warm, even under light work. I think that's because the i7 cpu is fit in the ultra-thin screen. So if you run CPU intensive tasks, the screen can get hot; if you run GPU intensive tasks, the keyboard gets hot. Normally if a PC runs very hot, it will slow itself down, causing a lot of unresponsiveness and lags. I hope this device won't be too bad on thermal handling. I will update on that. 3, The Graphics card is not the gaming chip that a gamer would expect. From early reviews and tests of this laptop, it shows that the Nvidia custom GPU is close to a GTX 940M in performance. So Don't expect to play a lot of games with high settings with the Surface Book. However, mainstream games with med-to-low settings are most likely to cut it. 4, The hinge does make the Surface Book look a little bit weird. One end is thicker than the other end, and the laptop cannot completely be closed. But aesthetics mainly depend on personal preference. Personally I don't see it as a big deal. 5, The battery life of the tablet alone is short. So you cannot unplug the screen, take only the screen with you and expect it to last all day. The screen has no port except a headphone jack (so no charging). I would say, this laptop is designed to spend only about 25% of the time as a tablet. All in all, it's still a well-designed and great-looking laptop, with mostly all of the latest bells and whistles. I hope this Surface Book can give my girlfriend a good 3 years (or more) of usage.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    For art: A fun toy, but not worth the premium.

    Posted
    David
    • My Best Buy® MemberMember

    I'm a professional comic book artist and spent the last 10 days trying out the Surface Book. Long story short, I returned it (yay Best Buy). It’s a cool device - I really like the detachable tablet feature, but considering the premium in cost (about $500-1k more than the similar other products for pretty much identical specs) its performance was REALLY disappointing. First, with so many input options (trackpad click or tap, touchscreen, surface pen) the surface had a constant delay seemingly trying to suss out just what I was asking it to do. Additionally, Chrome ran REALLY slow (not surprising I guess, chrome can be a memory hog), firefox was better but not great. My wife’s 3 yr old macbook pro is considerably snappier. Considering that this surface is brand new, and I was trying out the maxed-out version, that’s pretty awful. But the biggest disappointment was the drawing experience(especially in photoshop). Perhaps with a less demanding drawing app (lookin’ at you, Manga Studio) none of this would have been an issue, but the one thing I was really interested in buying the Surface Book for was for drawing. So, first, the surface pen is pretty close to being a really good stylus, but the customization features are basically nonexistent. Pressure sensitivity is good (if kinda weak at the very low end - jumps from 0% to like 10% pressure, leaving the 1-9% range ignored), and while you can adjust the pressure curve a little, you’re stuck choosing between presets, and can’t really fine tune. Additionally, there’s no calibration option for the cursor (a function of the n-trig digitizer technology MS owns and uses), so if you draw with the stylus held at an angle (as opposed to holding it at a perfect 90 degrees), and view the screen from an angle the cursor won’t line up with the very tip of the stylus. It’s something you can adjust to, but it’s annoying. Second, when in tablet mode drawing is fun, and I found myself really enjoying using touch gestures(although they were kinda laggy/jumpy). It’s great that you can detach the screen, or flip it around, to draw on (and it’s very ergonomically friendly), but doing so renders the keyboard useless. The lack of dedicated buttons or a keyboard really affected my workflow. If, like me, you use lots of keyboard shortcuts, this is an issue. As it is, you’re stuck either having to manually tap the appropriate tool buttons or browse through the menus unless you purchase an additional bluetooth keyboard, which seems liked silly given that the laptop HAS a keyboard - it’s just inaccessible in tablet mode. I get why there is no full photoshop app in iOS. A peripheral-free tablet experience seems incompatible with an interface as complicated as PS’s. Lastly, and this is a BIG issue, the custom NVIDIA graphics card used in the surface book DOESN’T WORK with Photoshop. The Surface Book comes with two graphics cards: an integrated card in the tablet section, and a more powerful NVIDIA card in the base, so that when it’s attached you ostensibly will be able to enjoy improved graphics performance. Well, for whatever reason, Photoshop is extremely laggy using the NVIDIA card, and ran *fairly* smoothly on the integrated card. I spent a lot of time playing with all kinds of solutions to the performance problems - downloading additional NVIDIA control applications, fine-tuning preferences and features. I was able to improve the performance, but even after several hours of research and tweaking the integrated card still performed better. What this meant for me is that my drawing experience was smoother when I detached the tablet portion and just drew on that. Great. Except I was paying for the extra graphics card. That was the whole point. Essentially I was paying a huge premium over the lower end model (or a Surface Pro tablet) to have a fancy keyboard that I couldn’t even use when I was drawing. Ridiculous. And, even then, the performance in Photoshop was far less than ideal. Again, working in PS on my wife's 3yr old macbook pro was considerably smoother. So, nice try Microsoft, but this one’s a bit of a dud, at least for me. Other folks’ mileage may vary, but as it stands I’m still waiting for a good, truly mobile digital art solution.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely powerful, light, and well designed

    Posted
    hansjs
    • My Best Buy® Elite Plus MemberElite Plus Member

    As a Surface Pro 3 user for the last year, I'm going to compare several features of the new SurfaceBook to the Surface Pro lineup. 1st, this is a laptop first, tablet second. By that, I mean everything about this machine was designed to be used as a laptop, but also has the added functionality to use as a tablet. If you are going to use it as a tablet more, or even as much as the laptop mode, I would strongly recommend the Surface Pro, which I also love. Why? The battery life is around 12 hours when in laptop mode, around 3 hours when disconnected and used as a tablet, since the larger of two batteries is in the keyboard base. The dedicated graphics chip is also in the base, so you lose that functionality when using as a tablet. The keyboard and touchpad are excellent, making this much nicer to use as a laptop compared to the Surface Pro. -From a performance point of view, you aren't going to get this level of performance in any other machine designed to be this light and flexible. Some are lighter with a an I7, but not 16GB RAM or dedicated graphics. -Data transfers are twice as fast as they were on my Pro 3, the screen is outstanding, and I ran several virtual desktops with multiple applications running with no problem at all. -From a design point of view, I love that to disconnect the screen to use as a tablet, you either have to press a dedicated keyboard button for a second (to prevent accidental disconnects), or click a system tray icon. -As I mentioned, the keyboard is great, solidly built. While I loved the Pro 3, typing school papers on that keyboard was not a great experience. I have heard the new SP4 keyboard is better, but I have not tried it yet. -Touch screen and pen are both great. I am not artist.....at all, but going back even to my SP3, I used the pen a lot for note taking in OneNote. It's also great for Photoshop. What could have been better? -I think a PC this expensive and cutting edge should have had at least one USB-C port. -I would have preferred a 6x9 aspect ratio (wide screen) over the Surface Pro 3x2 aspect ratio. -Still not sure how I feel about the gap at the base when this is closed. I read an article in which Microsoft said that design is what allows it to stay upright with all the components in the display, so it's a trade off. -I wish the SD card slot let the card go in further, so I could just leave an SD card plugged in all the time. I loved that with the Pro 3. In summary, this is a powerful machine that looks fantastic, excellent build quality, and has excellent battery life. There a few things I would have liked to see a little different, but this is still the best machine in this class you can buy. That said, if you don't need an I7, 16G of RAM, or dedicated graphics, buy an I5 and save some money. This is an expensive machine at the fully decked out specs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    In a Class by Itself.

    Posted
    Marc
    • My Best Buy® Elite Plus MemberElite Plus Member

    Summary: This is a beautiful laptop that outperforms and out-looks all of the other general-purpose laptops, with a premium price. When you consider the additions of pen and touch input and a detachable tablet, it becomes much more at a very good price. How I got here: In the two weeks that I’ve owned the laptop, I’ve been delighted, frustrated, frustrated some more, then delighted. It has taken a lot of work to get to this point but I am not returning the unit; I am very happy with it. (For those that say this never should have happened, I agree…and I’ve had similar experiences with the first-models of Apple, Dell, HP, Microsoft, and many more). Details: First, the bad news. IMHE, you have two choices: wait until you can get unit that has shipped from the factory after Nov 15, 2015; or be prepared to do some resetting. From my experience, if you have a before-Nov-15 unit, you should (1) out-of-the-box, after you’ve started it and signed in and set up internet connectivity, you should immediately RESET the laptop to factory baseline (even through it theoretically has already been done), (2) download all of the updates, including firmware (11/2), drivers, and Windows 10 update (11/12), and (3) only THEN start putting in your programs, data and all of the rest. Details: Now the great news – this IS a fantastic laptop. It has glaring advantages in its screen (very nice resolution, color true and ratio), excellent (non-gaming) graphics with a power-sensitive GPU (I am running Fallout 4 on it, now), weight that is comfortable, aesthetics that scream cool, professional-feel keyboard, cameras more like smartphone than laptop, and a smooth SSD. Don’t believe the battery-life estimates; test it for yourself since it depends majorly on what kind of work you’re doing; with a good mix of video, gaming and routine work, I’m getting 8-11 hours/day with the base, and about 2.5 hrs on the tablet. I am a very-large storage user, so I use a 512GB SD card along with my 512GB SSD; the edge sticks out to the side but no more than the pen does, so I leave it in, all of the time. For all of this, this is a premium price to pay but not completely different than others. NOW add a detachable tablet, a very smooth drawing/writing/mousing pen, and touchscreen “for free” and you have a fantastic combination. To be fair, you would have to add the price of a pen-writing tablet along with a laptop to compare prices. Of course, as with any tech, if you don’t want it or can’t use it, any added price is meaningless. I have used my SurfacePro 3 with OneNote for almost a year and a half whenever I’m in meetings (a lot) and it’s priceless. I have begun using my SB but the 3 hours of tablet time is not enough; I am now using it, folded over, with the base for a full-day’s worth of note-taking. Contrary to some reports, the tablet can be charged without the base. I have some items that are more ‘wish list’ than negatives (reposition the headphone jack, add USB3 to tablet, etc), but they are just nits. Many congratulations to Microsoft for this laptop; it’s been due for a long time. I look forward to see how Apple, Dell, and others react to this, to make the market even more fun!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Work Computer

    Posted
    Beege
    • My Best Buy® Elite MemberElite Member

    I was skeptical of this machine based on some of the initial experiences people had but it appears most of the issues have been resolved now. There are little things here and there but they don't outweigh the benefits of this machine. Pro's: - Love the resolution, while screen is a bit small, resolution is amazing and can let me put my primary apps with plenty of room. - The detachable screen is fantastic when I want to use it as my iPad. I can sit there and take notes like I'm writing on a pad of paper. - Pen sensitivity - Feels like writing with a real pen, responsiveness is fantastic. It also does a great job on not getting messed up when I rest my hand on the screen as I write. - Battery - it does a real decent job on battery. I'm quite impressed with how long it goes. So far for my tasks I haven't had an issue of running out of juice while working on it. There appears to be several things it employs to help with it (i.e. keyboard lights up only when you're typing, goes away when you stop typing). - Workhorse - I got the i7 512gb version - it's been able to deal with everything I do just like my normal desktop. I got this version primarily for the 16gb of RAM (I think 8 is insufficient nowadays). The dedicated Graphics card was a nice plus - Multi-screen support - I have plugged it into a 3k ultrawide and 4k monitor without a problem. - Base doesn't get hot - you'll notice most people don't call them laptops anymore and when I asked apple why not they said it's not advised to put it on your laptop because of how hot the macbook base can get. Of course we all do despite the heat because it's convenient when we're out and about. This unit, because all the main components are actually in the screen the base barely gets warm. This makes it VERY comfortable to keep on my lap as I work and was a side effect I didn't quite realize as a nice pro until after using it. Con's: - Still some small bugs - there are still a couple things that I'm not sure are related to software or the hardware. Nothing major, but annoying still. I've had the mouse disappear where I need to hit the sleep button to get it to reappear as an example. Another time it was messed up and thought it should be in tablet mode when it was docked with the base again. - Heat - while I mentioned the base doesn't get hot, the screen does, and depending on how hard I'm working it and for how long, it can get decently hot. Not to the point where I say I can't work with it until it cools down but it is noticeable and kinda frustrating. I wish Microsoft had done a bit more on this and maybe utilize that new liquid cooling they're doing on their phones with the screen. If they did this down the road I'd definitely upgrade my surface book to have that. - better leverage of the dedicated GPU. I'm still new on this but from what I can tell, most of the time it's usually using the integrated gpu instead of the dedicated one. I probably need to put it in more intensive testing, but from what I can tell it's not using it enough. You do have the ability to tell it that an application needs to use the dedicated gpu which is great. -- my other little complain related to the dedicated GPU is if you have an app using the dedicated gpu and you want to detach the screen, it tells you that you have to close the app before detaching. Ideally, it would auto-switch to the integrated when I wish to switch over. I'm guessing there are some deep rooted reasons why it can't do that, but that would be #2 on my wish list (#1 being liquid cooling). All in all, I love this machine. I replaced my macbook with this and am completely happy with the decision. Other notes: I got the surface doc because I would occasionally like to connect two 4k monitors to it. I had very mixed results when doing it and ultimately took it back because it wasn't reliable enough. Sometimes it would work but not as flawless as I need for it to be considered a tool for work. I ended up getting a usb 3.0 hub that had a built in ethernet port for < $30 and it's just fine. The single display port is sufficient for 95% of what I would use it for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop/convertible

    Posted
    heat7died
    • My Best Buy® MemberMember

    Those thing is awesome. I bought the 16GB RAM/512GB SSD version over the 8GB/256GB model because I wanted the capability to build a small VM lab for on the go, and 16GB RAM is really minimal for what's needed. The extra storage helps for this purpose too. I don't game much anymore, but this thing is certainly capable of some lightweight gaming. It plays Final Fantasy 14 well on "High Laptop" settings at a consistent ~30fps. Other games play well too, especially in the low-to-medium settings ranges (though some older games do play well on high). The hardest part about gaming on it is identifying a usable resolution. Because of the unique 3000x2000 pixel display (which looks absolutely gorgeous by the way--I don't think I can go back to a standard DPI display!), there are no lower resolutions with the same display ratio for any of the games I've tried. It's not a huge deal--I can get really close to the correct ratio to minimize any black bars on the top/bottom or the sides. Just thought it was worth mentioning. The screen detachment function has worked pretty reliably (I know some users have had issues), though I don't see myself utilizing this feature as frequently as I originally thought. Handwriting recognition has come a long way since the old days of Windows Mobile--it's correctly interpreted my handwriting every time so far. The pen works great and is comfortable to hold. Battery life is quite good, though I have a hard time believing Microsoft's 12 hour claim--8 hours seems relatively realistic though. Speakers are OK, but nothing to write home about. The keyboard is great, but I'm still getting used to it. The only issues ive had with my Surface Book so far are 1) the AC adapter cords are too short. 2) more importantly, the mouse intermittently responds (or doesn't respond) in strange ways. Every 1/5-10 times it wakes up from sleeping, I can move the cursor around, but can't click on anything (a restart fixes it). Similarly, I am unable to scroll from time to time. The same issues exist when using the touchpad or a Bluetooth mouse though, so I'm confident this will be addressed via software fixes. Overall, I love this thing. If you're in the market for a laptop/convertible and can afford it, I really recommend it. Sure, it has a couple quirks, but they're software related and the fixes are hopefully coming along soon. It's amazing the type of performance Microsoft has put in such a small and portable package. 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptablet. FAST. Not Priced for casual users

    Posted
    AVNERD32
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you're a frequent traveler who needs high powered computing, you cannot beat this package. I found myself struggling with the price a bit, but had some extra cash and dove in. I'm so glad I did. Portability is impressive and the package feels incredibly solid. I carry it in the same leather folio I carried my Surface Pro 3. My typical daily use was a 17" Lenovo gamer type laptop, but the weight of carrying the laptop along with the hefty power brick gets annoying along with 2-4 hours of battery life tops while multi-tasking in the MS Office suite (Excel and Outlook run almost constantly on my machines). I have had the original surface pro before the surface pro 3 and fell in love with the platform immediately. The portability makes it so easy to carry with you everywhere and the battery life outlasts almost any laptop. My only complaint with the traditional Surface was that it didn't seem to be well adapted to 8 hour office use. It would warm up pretty steadily the longer I worked, so I began bringing both the laptop and SP3 if I knew I would be in the office setting. I was always concerned I would fry it using it much longer than a couple hours in a shot. And these were both i5 models with the larger storage capacity to get the extra RAM. Well the i7 Surface Book has fixed my concerns. The dual battery package is fantastic, and even with a power hungry capable system, the battery life is tremendous!! I've worked 10 hours straight and still have yet to get total battery capacity down below 50%. It also keeps you from discharging a single battery too quickly and generating heat when the system demands. Having the nVidia GPU onboard also helps relive the primary CPU of having to do everything, so heat is much less of a factor there as well. And it games pretty well in Native Resolution. I've played a few 3D rendering and computation heavy games like Kerbal Space Program and the latest Civilization. Both run flawlessly in Native Res. It will get a little warm gaming, but nothing unexpected. You could almost burn your hand on the SP3 just multitasking for a while in Windows 10, this gets lukewarm at best. Would I recommend to a power user? Yes. I'm confident this would even run Solidworks for quite a while on battery with no issue. It would be money wasted on a casual user who really only uses the web browser and MS Office Suite. I have a desktop at home with 512GB SSD, 16 GB RAM and i7 H/T 8-core CPU and the Surface Book boots almost 10 seconds faster than it does. Where I would really recommend the entire Surface line is to the traveling salesperson. They boot and run so quickly, they are perfect for those times when you're running down the road and have to pull over and send an e-mail or run numbers quickly. It's perfect for the full MS Office functionality on a platform as portable as an iPad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beauty meets function in a pc...Finally!!!

    Posted
    didijustsaythat
    • My Best Buy® Elite MemberElite Member

    First off, I don't think I have ever given a 5 star review on any product I have reviewed, but this...this is different! A little back story, I had the surface pro 1, skipped the pro 2, got the pro 3, and was honestly content to skip the pro 4. That is, until I saw the surface book! At that point, I knew my mind was changed, and was just like, take my money Microsoft. I was not able to get one on launch day, unfortunately. So, while obsessing about it and calling every store in the state of Colorado, I watched every video made on this computer. I heard everything they had to say, good and bad. I finally located one in Denver, which is a two hour drive one way, but they agreed to hold it for me, and off I went. I raced home. When I got home I began to unbox it. The packaging is sleek and very environmentally friendly, great job there! I have the i7/16gb/512 model. Which is basically the specs of the higher end 15 inch mbp. It feels every bit as good as a mac. Looks better imho! I actually don't find the screen wobble a bad thing, and here is why. If you take a note pad, hold it from the bottom, and apply pressure, the pad will wobble. If you lay it down flat on a desk, its solid. The keyboard is fluid, smooth for typing and illuminates very well! The trackpad is big and comfortable and also very smooth. The screen is absolutely stunning! With a laptop of these specs, I don't really see much of a need to discuss what it can handle, it can handle anything. And another reviewer already discussed benchmarking. The gap from the hinge does take some getting used to, but I don't find it a negative. That hinge was necessary for them to achieve all that they did with this product! I will say this...this is a laptop first, tablet when you need it. It is not going to be something you can use as a tablet all day. It gives you that functionality, but that's not its intended use. That's what the surface pro is for! But for me, its honestly, perfect! Cant wait to see what they do with this design in the future!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it more and more

    Posted
    supermandb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really love my surface book! As a pastor who does a lot of study, typing, PowerPoint creation, Bible app stuff and some video editing, I need a very strong machine. But I also wanted to be able to take my digital sermon outline with me to the pulpit without taking a Big laptop and didn't want to buy an ipadpro... So now I have a true all in one that can actually handle all OF IT!. Yaaay!. Pros... Size, style, feel, quality, amazing KEYBOARD (better than Lenovo), BEST ever track pad!! So smooth, accurate, and error free track pad!! Love the screen resolution!! Beautiful! Very fast while multitasking and boot up times!! The pen is awesome...i love the eraser button feature that opens one note (one click) takes a pic of screen (2 clicks), and opens cortona (press and hold). Is a stand alone tablet but also a powerful laptop/ultrabook!! You can reverse the direction of screen by detaching, turn around, then reattach... Then keyboard is always up, not sitting on lap like yoga models. 4, powerful ports. 2usb 3.0, one sd card slot, one mini display port (with 4k hd) support. Does not heat up on your lap (power is in the screen part). Awesome discrete graphics card that can handle video editing pretty good and photo editing very good! Keyboard has 3 levels of back lit brightness that can be adjusted on keyboard. Hello sign in camera feature is FAST as lightening, convenient, and way too futuristic COOL!!! Cons. I don't like where power button is. I wish at least one usb port was on tablet/screen section so that when it separated from keyboard, you can't access those files unless you also save them to hard drive or One drive. IT TAKES A LONG TIME TO SET UP AND THERE ARE A LOT OF FIRM WARE UPDATES out of the box...4 hours. (But when that is finished, it is amazing!!!) The tracker mode gets confused. You can't adjust screen brightness via keyboard... You have to go through settings. SOME TIMES the touch pad does not respond (detaching and reattaching fixes that). Love this machine!! It's a beast!! Very pleased with purchase!! Got,18 months no interest payment with Best Buy and 2 year Geeksquad support!! Expecting to get two great years of service from my Surface Book. Battery life is pretty good too!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing piece of machinery with a few weird quirks

    Posted
    DerekColumbus
    • My Best Buy® MemberMember

    Bought my 512 GB i7 16GB RAM Surface book from a Best Buy store the day it came out. I've been playing with it for a full day now and am very impressed, overall. It has seamlessly handled everything I could throw at it so far, the battery seems to last about ~8-10 hours of actual use, and it just feels very solidly built. The pen feel and function is also incredible. The display is incredibly sharp (I made a super high-res NASA image my desktop background, and it looks like I'm standing on Mars). There's a few quirks that I'm a bit disappointed in. I'm sure the engineers had a good reason for these things, but they are annoying: 1) the headphone jack is at the top right corner of the SCREEN. That's the worst possible place for it. The cord now hangs down between the laptop and my mouse (on the right side). Couldn't put one in the base? Or even at the bottom of the display? 2) no Kensington lock. Maybe small laptops are moving this direction, but for such an expensive item the ability to lock it on my desk would have helped my peace of mind. 3) The act of detaching the top is a bit awkward, but you get used to it. So long as you're not changing modes several times an hour, it'll be fine. There's also magnets build into the top of the display to help hold it shut when closed, which makes it take a little extra effort to open. Also, if you almost run out of battery and have the screen flipped around in tent mode, it actually won't let you detach the display to flip it back around until it charges for a few minutes. These are just a few quirks that are minimal compared to the power and functionality of this device. It looks and feels like a premium device, and so far has performed like one as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Made it Easy to switch from a MacBook

    Posted
    PedroElGrande
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had been on the fence about this book before I was able to get my hands on it. I have been a loyal MacBook pro user for over 2 decades and had just purchased a new MacBook pro once the surface book was announced. Once I opened the box and turned the surface book on I am really happy to say Microsoft seems to have finally gotten it right. Ive watched all the reviews on this machine and I'll tell you the performance for high end programs like solidworks and CAD are not exaggerated. Ive tested both programs on this machine and they run seamless. Working with Windows 10 and the tablet function on this machine eliminated the need for me to have a MacBook pro and an iPad pro. The hardware itself reminds me of an MacBook, but I have to say I am still in shock on how this system works so cleanly. I have also tested a few games out, Mad Max and Metal Gear Solid, Both work great at medium settings. Mad Max suffers a little stutter at high levels, but even at medium settings the games look amazing on the high res screen. I plan on testing battlefront once it comes out The only thing I haven't tested is the video and image rendering capabilities. My assumption would be this is the only area lacking in the performance of this device. I'm hoping in the next iterations of the surface book they have something that can compete with the MacBook pro 15. I still use it for adobe première and adobe in design/PhotoShop since I'm not confident in the surface books capabilities in that area. Aside from that, you won't be disappointed with this machine, I'm still playing with it since yesterday and haven't been bored. Seems Microsoft has instilled some major confidence they lost over the years with this baby

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally a two-in-one to really replace my laptop

    Posted
    Cheryle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Out of the box, the Surface Book is a gem. It is really my first experience with Win10, too, and most of my challenges have surrounded getting used to Win10. Hardware-wise, the Surface Book is beautiful. It is light weight, flexible, and it is very easy to go from tablet to laptop and back again. I much prefer the "real" keyboard to the feel of the original keyboards on the Surface RT and the Surface 2. If you like drawing or writing , consider ordering the additional set of pen tips directly from Microsoft - a set of four different tips runs about $10 and last time I checked, the shipping was free. I'm very happy I made the investment in the top of the line (at the time) so it will fill my needs for quite a while. From a Windows 10 adjustment perspective, I have learned a few things since making my purchase which I will share with you. * Microsoft is really pushing to have people work "from the cloud", and the Surface Book does it smoothly. * Out of the box, though, you'll want to turn ON the System Restore function. Mine was off by default and I had a bit of a learning curve since I was moving from Windows 7 to 10. It took me a while to find out how to get into Safe Mode for troubleshooting when I wanted it. The restore point came in handy due to a work-related third-party VPN configuration that went awry. * Finally, I would also recommend setting up a separate local Admin login account with full administrator rights in addition to your account which uses your Microsoft account. It will help with more techie things if you're a geek like me, and give you a way to access the Surface Book in the event you have a problem logging in with your Microsoft account. * If you're not a techie and none of those last few sentences made sense or they intimidated you, don't worry. This is still an excellent device for you. You can always find a neighborhood kid or a family friend to help you with the stuff I mentioned above, so no worries. Great hardware experience, and I'm really liking the articulated hinge. I like that the pen is magnetic and will stay attached to the side of the screen, and I'm really enjoying the ability to use OneNote so effortlessly by clicking the pen. I also appreciate the eraser on the pen, too. Overall, the hardware has a well crafted design and seems like it will hold up to my heavy usage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good student and work laptop!

    Posted
    Edaxlaner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've always used tablets as I like writing my notes. Using OneNote is very easy with this device. In addition, my handwriting comes out almost perfect. The feel is definitely 10x better than any other tablets that I've used in the past. I used to use my iPad Mini for my alarm clock and Youtube watching. Now I do it all through my laptop. It is bigger, but overall I don't have an issue with that as I can easily switch the tablet portion around to use the keyboard. I play older games such as Left4Dead and Left4Dead 2. Works perfectly at 1080p and highest setting. Pros: - Great for OneNote. - Excellent, smooth handwriting. - Good for baseline gaming on the go (with NVidia chip in keyboard). - Capable of running a 4K external monitor. - Battery life... AMAZING! Cons: - Heavy with keyboard attached for those whose arms are a little weaker (Like mine, but I tell myself I'll get buff holding it. =) - Not an iPad. So apps are limited, but that's okay. I need it for working. And iPad is not designed for working. - I'm scared of dropping this thing. My iPad is in a LifeProof case. I feel I need one for this. (Unfortunately, I'm a clumsy guy... Finger's crossed!) - I'm not eating anything but left overs in my fridge for 2x more months as I really couldn't afford it. But overall I needed it. Of note, I've always had a bad time at BestBuy. I once bought a 47" Westinghouse LCD with a warranty. They told me there was a problem after coming out to my apartment to check it out. This is back in 2005. They took it back but told me they'll have to replace it with a smaller LCD because the amount I paid would not cover a 47" or 50". So I got a gift card instead and gave it to family. Never really bought anything significant in cost or size from there again for the last 10 years. However, the manager tried very hard to help me get this laptop as it was out of stock at the beginning of November. It didn't come in until November 23rd, and they did get the wrong one initially. I had prepaid so that was a little disturbing as I never had the item though they had my money. They apologized profusely and got the right one within the same day. Overall, though I appreciated that it seems BestBuy is trying harder now a days to satisfy the customer. Anyway, I digress. I LOVE this laptop. Not a Mac person. Am a programmer in Java and C++. Always was a Lenovo user. I'm an engineer and a doctor. I can't imagine not having this thing now, and it's only been 2 weeks since I've had it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Machine

    Posted
    HangOutdoors
    • My Best Buy® Elite Plus MemberElite Plus Member

    Like alot of people i looked at the reviews and read alot of them before I decided to purchase. Additionally it was not easy task to find one. They were sold out everywhere, but finally a Best Buy about 100 miles away received one yesterday and I picked it up this morning. I am a software developer as well as a DBA. I use Visual Studio 2015 Enterprise and SQL Server 2014 as well as additional programs. I have loaded both on the Surface Book. Core I7 512gb 16gb RAM. I have benched marked my compiling and heavy database crunchy against my development desktop and I am very pleased. Compile times are excellent, algorithm crunching and looping is excellent and the times are much lower than I thought they would be. Being a developer of mobile, web and desktop applications as well as Line of business applications, I can say that this computer works great. Since I travel to clients it will definitely be put to good use. I guess the only thing that I can complain about is the price is up there, but I do not regret my decision to purchase it. I am not a casual user. I use my computers and equipment for my career and to make a living. I am over critical when it comes to my equipment, computers and software and with that said, I recommend definitely getting one.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Below average service / average product

    Posted
    flomo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First, my Best Buy experience was a bust. I tried the buy online, pickup in store option. Buyers be warned, there is a strange delay between the online order process and pickup times. Regardless of the fact that the stock is showing as available at the store location. I arrived at the store and the Best Buy employee simply said: “You need to wait until the item is released from our system, I can't help you.” I pushed the issue, he looked it up, found the order but since it was not "released" he could not give me the Surface Book. There was no effort to problem solve. The employee just stared at me. I solved the problem for him by cancelling the online order and walking to the back to pick up the Surface Book myself. YaY! Then I get to listen to the sales pitch for extended warranty immediately followed by do you want a Best Buy credit card and save on this purchase. It's all these annoying interactions that I was trying to avoid in the first place. Second, the Surface Book is just ok. As a tablet, the touch sensors will leave you longing for an Apple product and the laptop is nicely powered by does not justify the cost. The pen is nice but, it has nowhere to live so, I am 3 weeks in and already on my second pen. Which is slightly irritating because I can't really figure out a good reason to use it except for my kids to playing Fresh Paint. The Adobe products that are pen-aware were promising as well but I don’t feel like the device has the precision to be seriously useful beyond a novelty. TLDR: BEST BUY- Online buy, in-store pickup: Great idea, poorly executed. SURFACE BOOK - is an above average (good) laptop and below average tablet.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Third time's the charm

    Posted
    goconfigure
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I wasn't going to give up on this so easy. I had purchased one of these (the $1899.99 model# on day one and had the muscle wire hinge fail on one side. Return that unit to Best Buy and had to wait until stock was back. Went to Microsoft Store and found the i7 version #$2099.99# and thought I'd give that one a try. It was plagued with a few build problems I couldn't live with on a $2200 laptop so back that one went too. Went to Best Buy yesterday and they actually had the bad boy model in stock #$2699.99) so I pulled the trigger on it. So far everything is working great. No build issues, the bugs seem to be getting squashed and no hardware issues. This is definitely the laptop Ive been waiting for. A gaming machine that's a tablet to boot. 16GBs of RAM makes this thing fly. I know, because of the other models I briefly had to compare this to. This product really has no competition at all. I can't name another 512GB SSD /16GB RAM / i7 tablet and that's exactly what you get packed in this. Yes, its pricy, but no more so than my MacBook Pro was. Plus you get a pen! My first impression was favorable but I suggested everyone wait until the bugs are squashed. Microsoft is doing a bang-up job getting these updates out and as long as I don't have any hardware issues, I think I've found my new workhorse!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    GREAT COMPUTER !!!!! WHEN IT WORKS ; )

    Posted
    DVG83
    • My Best Buy® Elite Plus MemberElite Plus Member

    This computer is been the best experience EVER. I have been in love with this laptop since they came out. i was intrigued with the idea of removing the screen and turning it around so i can have a more conformable way to show the screen to other. So far i have to say that its the best feature is has. Cons- Once you do it 5-10 times the contacts on the base of the keyboard starts to detached by itself (acts like it) and if you are using the graphic card on the keyboard side your program will crash. The other next good point is, even if any of your programs crash stops responding it tells you it cant start or any other computer related issue the rest of the programs that you are using will keep working. even thou that single program will not until you do a hard rest on it. I was explained by the GEEK squad on how to do a hard reset and that was their solution to my software issues. "when you have a non responsive program you have to do a reset, this is the best that Microsoft created" i own several other laptops and never needed this., but OK. I went from doing this reset 2 to 3 times a week to do it 5 times in a day. Since I'm not in town most of the month i couldn't return the computer or get it exchanged fast enough. THIS WAS A HUGE MISTAKE. This keep irritating me to the point that on my last time home (1 day) i didn't do anything else but go to best buy 5 times in a single day. Best deal was get an express exchange ( 8 days ago and still nothing) regardless of these minor issues i love the computer and will want to give it another chance to properly evaluate what everyone else is saying. For right now I'm not satisfied with Best buy (even with insurance service is not what you expect from them ) and of course not satisfied with the computer . Exact words from Manger " How do i know you were having issues since you bough it, why didn't you return it before ?" I should give it a one star review but when it works it does it pretty well.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Ultimate Laptop Confirmed

    Posted
    BootlegSnackz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    To be perfectly honest, this is the best laptop I have ever owned, and I've owned laptops from three other big manufacturers. There was always a tradeoff. They either got way too warm under the keyboard, making for an uncomfortable lap experience, had a less than perfect trackpad, or just a low res screen with horrible viewing angles. Happy to say that none of that plagues the Surface Book! All but the discrete gpu is in the tablet top half of the machine, which stays off your lap and does a great job cooling. The glass trackpad is super smooth, and the hi res screen has beautiful viewing angles. I,ve said all of this and haven't even mentioned the fact that you can detach the tablet from the keyboard base. Using it as a tablet leaves something to be desired but I think the OS has more to do with that than anything. Love to web browse and watch movies on it though. The ratio even lends well to reading ebooks and comics. The writing experience with the included Surface Pen surpassed all my expectations. Testing it out with my signature felt as natural as writing on paper. Some cons (but not deal breakers): When you close the laptop there is a huge gap near the hinge which can let dust in and build up on the keyboard or screen. I wish they would have included an USB Type-C port since it is sure to pick up adoption in the next couple years. All in all though it really is the ultimate laptop. You spend a lot of money for this product, but I guarantee you will absolutely get what you pay for. Makes me excited for future versions.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Innovation at a premium - Good, getting better...

    Posted
    Topher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The surface book is an enigma. It’s both a great laptop, and a great tablet. It’s fast, powerful, looks great, and hasn’t disappointed in performance or function. Now, caveat that with random software glitches, for example locking up when attaching/detaching, or losing the screen all together, and accessories not ready for prime time (the dock). To be fair, I bought within the first week and with each patch that comes out performance improves, and glitches become less and less. Pros: • Performance • Battery life is excellent • Premium Look & Feel • Perfect hybrid for those demanding performance • Mobility – I travel for work, and this thing is great compromise between workhorse and portability. I can run VMs, play games, and code. • Power supply works with it in tablet mode (great for travelling) Cons: • No matter how I justify it, this is overpriced. At this price the case should be bedazzled with diamonds. • 99% of the time no glitches, but lock-ups, running hot while not under load, losing the start menu, and having to use multiple system restores. This has been border line “take it back” at times. With that said, I give it my recommendation for a power user who loves being on the bleeding edge. The performance and form factor is great, and they seem to be working out the bugs. If you are buying now, running windows update will sort you out. Do you research and make sure this style of device is right for you….If you are a laptop user who occasionally wants a beautiful tablet, it’s worse a look.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Amazing Laptop When it Works

    Posted
    CompEngr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The laptop boasts everything you would expect it too for a dual-battery, Intel Skylake based system with a dedicated graphics unit and NVMe SSD: boots and starts up very fast, runs basic apps with incredibly low latencies and nice snappiness, long battery life, and a wonderfully vibrant display. I love the clipboard capabilities with the pen (drawing engineering diagrams and flow charts has never been easier) and the clipboard is much lighter than it looks easing the ability to hold it for extended periods. This thing has some great processing power I've used for FPGA simulation and compilation that rivals my old (year and a half) big bad workstation that was about the same price. The major cons with this laptop are price $$$$, the fact that the first pen that was delivered with the system was broken (Best Buy replaced with no questions, great service), I had to instantly reimage the drive due to an issue with the initial setup of the laptop, and the fact that it can inexplicably stall when coming out of sleep or when detaching the display. There have been many times I've gone to show off my sleek new laptop and the thing stalls when taking the display off...makes you feel rather sheepish about your expensive metal brick. Overall, I'm not sure I would recommend this laptop for anyone that isn't a very patient competent computer user due to all of its stalls and current technical difficulties. This thing is absolutely incredible at times, but I'd wait for the Surface Book 2 before considering....

    No, I would not recommend this to a friend