Main Content

Customer Ratings & Reviews

Microsoft - Surface Book 2-in-1 13.5" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 335 reviews

86%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 335 Reviews
  • Rating: 4 out of 5 stars

    Innovative Design and Overall Good Product

    Posted
    Ajtrek1
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read a comment by Tera and thought I’d offer this information. I purchased the same model of Surface Book (i7/256 GB/8 GB RAM/dGPU) and had the same experience upon start-up. The unit was DOA for battery charge and after plugging in the AC adapter it booted directly to the logon screen asking for User ID and Password. Not what should have occurred as it should have booted to the initial setup screen. Coincidently, mine came from BB as well. As the unit was perfectly sealed I attributed the boot error to a random QC check performed at the MS production facility. The problem being…after performing the check they failed to perform a factory reset. The unit should have been set aside and scheduled for reset and afterwards either placed back in production or held as inventory for authorized replacement(s). Microsoft IMO is the sole culprit to blame in this instance. BB could not re-seal the unit (had it been opened by them) in the flawless pristine fashion as was the case apparently with my unit and that of Tera’s. Unfortunately, as per online MS documentation the reset can take an hour or two to complete. My approximate wait time was 1.25 hours. After the reset I was able to setup the unit as normal. Also, a MS account is required for any type of customer support. It appears to be the only way MS can document service, trouble-shooting and MS in-store/online purchases made after the original hardware purchase. I found that setting up an xxxx@outlook.com is the best way to proceed. I highly recommend that you purchase the MS Complete Care or BB Geek Squad Protection. I had a SP3 that developed screen flicker problems (just prior to the end of the 1 year warranty) and with having the MS Complete Care the unit was replaced by the local MS Store. If you don’t live near a local MS Store or authorized service center the process may take longer as you’ll have to send the unit in for evaluation. Shipping however is covered. FYI, I purchased MS Complete Care for my Surface Book mainly because free phone Tech support (including that for the OS) comes with. Technical support included with the standard one year MS warranty expires after 90 days. I personally like the design (including the gap) of the Surface Book. Overall given that this is a Gen 1 product (and having the MS Complete Care) I feel at ease to keep the unit and allow MS time to work out the bugs. Heck...some of the bugs are held in common with the new SP4 which is a mature Gen 4 product. In the interest of full disclosure I have several Mac Books…while great products…they aren’t perfect. Apple has just been doing it longer than MS when it comes to hardware design and manufacture. FYI, I always purchase AppleCare. One last point…many have complained about releasing the tablet from the base as being somewhat awkward. There are practical reasons why the disengage process of the tablet from the keyboard is not a “snatch & go” and will not release under certain conditions. I can’t go into all of them as it would take too long to cover each scenario. There is online information regarding how and when to disengage the tablet from the keyboard here’s the link: https://www.microsoft.com/surface/en-us/support/getting-started/get-started-with-surface-book?os=windows-10#accordian-2 I suggest (as I did) going to a BB or MS Store and playing with a demo model to get the feel of releasing and re-joining the tablet and base. The MS Store rep instructed me as follows: 1.Lightly grip the display in the upper left corner with your left hand 2. Press the release button with your right finger (of choice) 3.You’ll feel a light vibration in your left hand in addition to the visual in the lower right corner of the screen indicating that the tablet can be removed. 4. Using your left hand lift the screen at a 45 degree angle toward the right and roll the tablet off its connectors 5. To replace the screen …use both hands to positon the tablet over the connectors at an angle that compliments the position of the Hinge. 6. Let the magnets do the work of guiding the tablet back into positon instead of using force to reconnect it (with practice you’ll be able to perform this one-handed) Also, when the Discrete GPU is engaged the tablet will not release. Think of it as placing your car in reverse while in drive before coming to a stop. You can do it…but the end result will most likely be a hefty transmission repair bill. In conclusion Microsoft needs to tighten the screws regarding their QC process (i.e. DOA battery and not booting to setup screen). The bugs being experience IMO are typical for a new release product as not every possible firm/hardware conflict scenario can be produced in a controlled environment. We as consumers use our products in ways that no one can anticipate and quite often it’s because we don’t read the instructions. Luckily the majority of incompatibility issues can be resolved via update once they have been identified. I don’t think anyone will deny that the unit is well built. Like it or not you must agree that the fulcrum hinge and muscle wire are design innovations. As I typically buy and sell I’ll probably get the Gen 2 product assuming this Gen 1 has enough acceptance (purchases) to justify MS not killing the Surface Book line. Good luck with your Surface Book and enjoy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Hopefully the Third Time Is the Charm

    Posted
    HereToHelp
    • My Best Buy® Elite MemberElite Member

    I purchased and primarily use my Surface Book (SB) for heavy business use (power user), light tablet use, and almost no graphic intensive use. When it works properly, the SB is an amazing piece of technology which meets all of my needs and even added several other new productivity tools to my arsenal. In short, I love it, BUT… Let me also share a few other important facts (IMHO at least) to keep in mind as you read: I am on my third SB and am not convinced it will even make it to the end of its one-year limited warranty, if you are not tech savvy this is NOT for you, and short of needing this for heavy graphics use, there is absolutely no need to purchase one with a dedicated graphics card. I started with the base SB (i5 with 128GB SSD) and was happy with its performance until it failed slightly more than two weeks after purchase (think blue screen resembling an 80’s video game). When I exchanged the defective unit, I wanted to try the i5 with 256GB SSD and dedicated graphics, but the last one in stock had just been used in another exchange (telling, I know). So I grabbed the low end i7 and when I turned it on, it skipped setup and went straight to a login screen. Back I went to Best Buy to exchange it for SB #3. When I arrived I was informed by the tech that this was a known bug, but assured me it was a new unit. Nonetheless, I was provided a new machine which we turned on in-store to verify it went to the setup screen. When I got home and opened it back up to complete set-up, it was back on the same login screen as the prior SB had been. After a short web search, I discovered the “fix” was to re-start the machine at which point it does go to a setup screen. Note: Since Best Buy clearly knew of this bug, I was disappointed that they neither shared this information nor the solution that I had to look up on line. All of this, just so I can finally get to my review. Based on what I had read I expected great performance from Microsoft’s base apps (i.e. Office apps) and the apps which were available in the Store. While they may be useful for lighter users who shouldn’t be buying this product in the first place, most are nowhere near as robust as their desktop equivalents and the Store apps regularly crash and close for no apparent reason. The reason I discourage non-tech savvy users from purchasing this is because MS is still working out A LOT of bugs. To their credit, the requisite updates are coming at a furious pace (including several firmware updates). However, you can no longer choose what to install or when to install it. The updates are either immediately downloaded and installed or “deferred” for up to four months when they will still be automatically downloaded and installed. This has already required a couple of system rebuilds which are not for the faint of heart or those who do not do a good job of backing up their data and system. For those of you who require connectivity, Microsoft inexplicably chose to use the same HORRIBLE wireless adapter which was resoundingly torched as such in previous Surface Pro models. For reference, I am less than 30 feet from my 75/75 FiOS Quantum Router which broadcasts both 2.4 and 5.0 Ghz and have only one bar on my wireless indicator. Though not hardware related, it still makes no sense that that third-party software is still required to sync Outlook with Google especially with the claims on how well integrated everything is in Windows 10. There are also other W10 features that were removed from the beta (which shouldn’t have been) or are still lacking despite the progress it made over 8.1; and yes, 7 as well. Other problems I have encountered are the screen getting extremely hot (inexplicably, if you shut down the machine in an attempt to allow it to cool, the fan immediately stops running), there are major issues with screen brightness (which I have set on max) as it has become unreadable or almost unreadable on several occasions and required me to re-start just to be able to see it, the screen is nowhere near as bright as when I first purchased the unit, apps and desktop software randomly locking up or not closing for no apparent reason, and an inability to re-start/shut down at times. Hence why I am highly concerned that my $2,000+ SB will make it a year. Since brevity was impossible in order to get the above points across, unless directly contradicted in my review, you may assume any other advertisements, claims, and/or reviews regarding all of the amazing things this product can do are true. While this may be hard to believe based on my review, I love this machine although I wish I had stuck with my original base model (for all the aggravation to-date, how about you make this happen Best Buy?) and I get excited each time I discover and use one of its many new features. However, since this is no inexpensive toy, I thought it was more important to share the factors that may matter most to potential buyers. I hope you found this helpful. Note: Since I tested both the base i5 and i7, I would recommend the i5 to my friends as a 3-star product with the potential to get close to 5, but not the 2-star i7 which grossly underwhelms for the price tag.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible, not ready for consumer use.

    Posted
    serpa4
    • My Best Buy® Elite MemberElite Member

    First let me start by saying I tried to publish my negative review on the Microsoft website itself, but it was rejected: MS says…“Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! A quick Google search reviled there are a lot of negative reviews that were rejected by the Microsoft Surface team. No wonder they have a 4.5 star rating on their website. None the less, here is my story on my TWO surface Books: My "1st" Surface Book was an i7, dGPU, 8GB, which upon arrival, had 4 open tickets by late evening. 1) It boots repeatedly to the BIOS like screen (boot sources, etc.). There was no way to exit as it would just keep rebooting to the same screen. 2) The computer randomly freezes and the only recovery is a hard power off losing all my work. 3) It will randomly leave the screen on and running when the lid is closed killing the battery and heating the computer. 4) Won't power on sometimes; go figure. After hitting the power button and also by holding it down for thirty seconds, would not power up. Then, letting it sit for a few hours, it would start normally. It also ran at 104 degrees or more just surfing the internet at 50% brightness on battery. I returned in on the second day of ownership back to MS. I purchased a second one from Best Buy the same day I returned the previous one to MS. I really wanted it to work for me as it is a great design. However, the Best Buy (BB) one was returned the next day also. It would also randomly freeze, 3 times in one day before lunch. A hard reset was the only recovery mode resulting in the loss of my data that was in progress. It also would not run my external 3TB Western Digital "MY Passport" hard drive. It is strange that it will run on my wife's Dell laptop and my Alienware lap top. However, the SB would only copy off the drive, but not back onto it. It would freeze at 1% and never progress. I went to BB to try it on the floor model. It did not work there either, but did work on other laptops on the display floor, and it did work on the BB Geek Squad desktop computer as well. If I cannot access my work on a portable drive (media mostly), this laptop want-to-be, is a complete failure. Sorry MS, trouble shoot on your time, not mine. If you go out and look, there are hundreds of threads on this thing freezing and not working in many numerous ways. Don't be swayed to buy without a lot of research.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pricey, but worth it so far.

    Posted
    LuckyStiff63
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought a Surface Book (Core i7 - 8GB Memory - 256GB SSD) about 6 weeks ago for my wife, and other than one hiccup in the initial setup process, it has performed flawlessly in "almost every day" use for both professional and personal needs. In the office, She loves the processor power and gorgeous, bright, larger-than-average screen with killer resolution. And the Surface Book apparently has far better Wifi reception that any other device we own. Her new home office is in a weak Wifi signal area where most phones, and her previous HP laptop have "sketchy" connections, but the Surface Book grabs that weak signal and maintains a continuous, reliable connection. Battery life is pretty much as advertised, and depends on what functions you use, as expected. We haven't used the handwriting recognition / note-taking features much yet, so I won't comment on those. After work she uses it in tablet mode for social media, light gaming, general web browsing, and streaming media from both the web and my Plex server. Our grand-kids love the pen apps: apparently, drawing funny faces on pictures of "Papa" (me) is big fun if you are age 8-11. Funny, but they just draw hearts around my wife's pictures. Hmmmm..... Must be the cookies she bribes them with. :-p On the down side, of course there's the price. This is the most expensive non-desktop PC I have ever purchased. If not for the fact that it is used primarily for business, I would have gone with a different system. Also, although I understand the difficulty of fitting decent speakers into a device this thin and light, the Surface Book's speakers are seriously lacking. For web radio background in the office, the sound quality may be passable, but for streaming music or movies, you will probably want a decent set of Bluetooth speakers / headset to improve the sound, which could add to the over-all cost. Lastly, there is the largest negative of them all: the ridiculously short warranty period. I am amazed that a company with MICROSOFT's resources doesn't have enough confidence in the Surface Book to provide a warranty longer than ONE year! On a product at this price point?! Did I already use the word 'ridicoulous'? If not, insert it here, because that's what this warranty is. And 'ridiculous' warranties do not inspire a lot of confidence within either your established customer base, or the buying public in general, Mr.Nadella. Surface Book owners are taking a lot of risk to help you get this flagship product off the ground. So if this device dies due to hardware failure in less than 3-4 years, it will be a "VERY" long time before I buy MS hardware again. Of that, you can be absolutely certain.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No regrets

    Posted
    shawn
    • My Best Buy® MemberMember

    First time boot up issue: If you get an "Other User" login the first time you turn on your computer, hold the Power and +Volume buttons at the same time for 15 seconds to reset. The normal setup process should come up after that. Recommend buying power cord extension: The power cord is stupidly short. It's 5 feet from the adapter block to the connector but 21 inches from the block to the plug. That sounds like plenty but it's not. Shop for a "2-slot non-polarized power cord" that you'll be able to plug into the adapter block in place of the 21-inch cord. I got a 6 foot one for $4. Positions/detaching: I thought the fact that it doesn't flip back 180 degrees would bother me because sometimes when I'm using a laptop in bed I might have to extend that far, but it's worked out fine. Although I prefer the fluidity other 2-in-1s provide in converting from laptop to tablet all in one motion, the surface design isn't a deal breaker for me since I'm so happy with it overall. It's still easy and quick to convert from one to the other. If you fully detach the tablet from the keyboard, you can still plug the power cord directly into the tablet but you do lose access to the other ports (e.g., usb, sd). Speed: Wow this thing is fast. It's a solid state drive so it boots up in a flash, downloads programs faster than the first laptop I tried, and I never hear it thinking. Only sound I hear is sometimes the fan if I'm using a power intensive program, and it's a very quiet fan at that. I first purchased another company's 2-in-1 that has the same specs except it didn't have a solid state drive. It was much slower than I expected and always seemed to be churning. Pen: Comes with a magnetized pen that sticks to the side of the tablet. It makes for very precise writing. You can write like you normally would (with side of hand pressed against screen), and it even looks like my own hand-writing. I drafted up this review first by handwriting in OneNote. Gaming: I installed Skyrim and it played great. Haven't tried MMOs or newer games though that are more resource and graphics intensive. Apps: Wish it had the volume that Google Play Store does, but that will hopefully improve since Microsoft has supposedly made it easier for developers to program for Windows 10. Overall: Really delighted with my purchase. I had gotten a different 2-in-1 but just wasn't completely in love with it. I switched for this one and so glad I did. Extremely happy. It's not for everyone and it's not perfect - I don't think any laptop will be - but I have no regrets.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop First/Tablet second

    Posted
    Preceptor
    • My Best Buy® Elite MemberElite Member

    Fantastic Laptop first. The size is great. Its very light and managable. I replaced a 15" macbook pro with this surface book. I really needed something i could use with the power of laptop but had the functionality of a tablet when I wanted it. This hits just right in every way. The bad: When I picked up the laptop I spent and evening troubleshooting the pen trying to figure out why the back end worked but not the tip. Just so happened my pen's gold connectors inside were damaged from the manufacturer so the tip was useless. BBuy swapped it out for me. I'm not a fan of how short the laptop charging cable is. MS is trying to put this laptop up against the Macbook and the only thing I can find they didn't do well was the length of the charger. The one that came with my 2011 macbook pro almost twice as long. Lastly i just find the headphone jack in an odd spot when in laptop mode. Its placement is fine if you are only using it as a tablet. Would have been nice to have a second jack on the base. The good: Screen is beautiful. I have not been able to see the individual pixels. Battery life is solid and i like that you always know the status of both batteries individually to know the screen by itself vs the base. The pen is sensitive and accurate. Search for "calibrate" after your laptop is up and ready to set the touch screen and pen. The magnet is strong and long for the pen. It takes effort to knock it off the screen. writing with the pen actually has a good feel to it. It feels like you are writing with an actual pen and less like using a stylus on a screen to me. The keyboard keys area nice balance of soft and mechanical. The hinge is incredibly strong. It is very difficult to curl when the screen is not attached. I'm going to have to research this but it appears that the touch-pad has a "left button" and "right button" side to it. this will take some getting used to. Still learning everything but overall I am very impressed. I have a background building computers, photo and video editing, engineering and design work. So far this version with the I7 and GPU have been able to run all the programs i use smoothly. But anything graphic intensive will not run on the tablet by itself. Whats nice is the laptop will let you know if you can or can't use the software before you detach it. Overall I'm really enjoying and look forward to learning more about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    What a device!

    Posted
    Undisclosed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the i7, 8GB RAM, and 256GB storage model. Very nicely designed and well manufactured. The finish of the unit is impressive. Feels great in the hands when used as a tablet. This has a larger screen than the surface pro 4, yet the tablet portion is lighter than a surface pro 4. This thing also does not have the voltage delivery issues that the surface pro 4 with the i7 does since this has a different i7 chip (no Iris graphics). When the tablet is docked in the keyboard and the unit has access to the video card it is surprisingly capable of playing games. There is no other device in the same league as the Surface Book as far as usability/power/flexibility all in one package. The storage in these is also a Samsung PCI-e NVMe ssd, which if you know what that is, is the fastest available storage. By Comparison Ipads use traditional flash memory, similar to what you will find in a USB flash drive or an SD card. The screen is gorgeous, the pen works amazingly. Creating casual art with watercolors in Freshpaint with this thing is just a joy. Apple has traditionally had the best finish on their products but this thing gives ipads and macbooks a serious run for their money. The keyboard unit is solid aluminum with the only vents being at the hinge point where the tablet attaches. This is great since the unit can be used as a laptop literally on your lap without fear of suffocating and overheating the unit lake so many netbook/notebook/convertible units. The only thing missing on this device is usb-C / thunderbolt. That was not a deal breaker for us though since this will mostly be getting used as a tablet and there is never any reason for those connections on a tablet. Any kind of connectivity that would be needed is done through wifi/Bluetooth/wi-Di. There is a mini displayport and a couple usb 3.0 connections on the keyboard unit for connecting to a display and other peripherals if needed. One thing worth noting is that the Surface line of products' Wi-Fi pretty much require 5ghz band for wireless. So if you don't have a router that uses the 5ghz band expect to purchase one unless you enjoy awful connections that drop constantly. My favorite thing about the Surface Book is that you can use it as a tablet, run the battery down to almost dead, and then plug it into the keyboard which has it's own battery essentially doubling your uptime. The cost of entry is steep but the Surface Book feels like it will last several years and has plenty of tech built in to serve its purpose during that time. I would definitely recommend getting the protection on this since the batteries are integrated and there is no way to service the device in any way yourself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Download the updates before you do anything!

    Posted
    MrTunt
    • My Best Buy® MemberMember

    The initial release-day software for the Surface Book had a bunch of issues, but the latest update fixes 99% of the problems!!! It really is a fantastic machine once you have the latest software on it! The far majority of negative reviews for the Surface Book are not because of hardware problems, but rather bugs in the easily updatable software that comes pre-loaded on the launch day machines. So as soon as you get the device, click 'Start' -> type 'check for updates' -> press enter -> click the 'check for updates' button -> download and install all the available updates. (Firmware, Windows patches, etc) Or simply ask the store to do it for you before you even leave! Frozen touchpad, display driver crashing, system freezing during dock/undock, fan always running or oddly spinning up and down -- all of these and more are fixed with the latest software update! Did you first boot up your machine and see a weird 'other user' account, as if someone else was already using your new machine? Don't worry, that's actually just the account Microsoft uses in the factory to test and install the initial software with! To fix this, simply restart your PC while holding the 'shift' key. Keep holding 'shift' while the PC restarts until you see the Windows setup screen. From here, it will walk you through setting up the PC just as it normally should have when you first powered it on. (Seems someone in the factory didn't set the flag to make it launch the first time setup on some of the machines) After installing the latest updates, I've stress tested with Prime95, Intel Burn Test, and 3DMark and the machine has remained rock-solid stable. It impressively keeps temperatures under 50C during these heavy loads without throttling the CPU as well. (That's exceedingly rare for laptop CPUs, especially one confined to such a small space) I've also run a Linux virtual machine and a few simpler, but stressful games under it as well without issue. Hopefully, they'll just start sending these out from the store with the latest software on it soon, but even if they don't.. it's really easy to fix...

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a Good First Impression

    Posted
    Tera
    • My Best Buy® MemberMember

    I normally buy apple products when I need a new laptop but the reviews were good so I thought I would give Microsoft a shot. I purchased the surface book on 10/30/2015. Out of the box, I could not turn it on because there was no battery power (every apple product I've ever purchased was always at least partially charged when opened). So I plug it in and turn it on. The only page that displayed required a username and password. So I think, maybe there's a default log-in in the instruction manual. Nope, there isn't. A friend tells me that I may need a Microsoft account to access the laptop. This doesn't make any sense to me because it is a BRAND NEW laptop so why would there be a username and password set up on it. Also, I don't have a Microsoft account. Since I got the Geek Squad plan I called them first. Calling Geek Squad was totally useless. They didn't know how to fix it and advised me to try using my Microsoft account to log in. I thanked them and hung up. Next, I called Microsoft. Their support in the Philippines leaves much to be desired. First, he kept asking me to shut the computer down. That didn't help. Then he said that someone had already set up the computer and I needed to reset it. I asked how could a BRAND NEW COMPUTER already be set up? I did not buy an open box computer. The rep said it had to be BestBuy because Microsoft would not have done it. Ok, let's just fix it. I ask how long this will take and he tells me 20 minutes. Fifty minutes later I'm still on the line waiting for the computer to finish. The Microsoft rep asked if he could call me back in 20 minutes to see if it had finished and we hung up. I then called the BestBuy store I purchased it from to complain that someone had already setup my computer. The Microsoft Expert I spoke to said that BestBuy didn't do it, the device must have come from Microsoft like that. Maybe it was a test device that got shipped. Wow, no one wants to accept responsibility for this. He also told me that resetting the device could take up to 2 hours! The computer finally finished after 1 hour and 40 minutes. I was able to set up the system, without a Microsoft login, so I think everything should be ok, right? Wrong. Today I was using the laptop on the internet and all of a sudden, I'm not connected. I check my router, it's on. I check if I can connect through other devices, the iPhone and nexus 7 connect. So I call Microsoft again and got absolutely no where because they will not begin to help you unless you have a Microsoft account. This seems absolutely ridiculous to me. I gave them my name and phone number. The Surface Book was just released in the last week. Why do I have to set up an account for Wifi help with a $2000 device that I just purchased yesterday? I spent 15 minutes on the phone with Microsoft but they would not troubleshoot unless I went online and set up an account. I also tried to find a solution online but found no help. Strangely enough, after 30 minutes the wifi started working again. I have a feeling that the Surface Book is going back to the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable & Glitches

    Posted
    JamisonL
    • My Best Buy® MemberMember

    As others have said, I too had high hopes for these machines. I have been waiting to buy one for months. I am sadly disappointed in what ive experienced. In summary, here is my experience so far; On 11/20/2015 I purchased an i7 256g version. All seemed normal until I had enough contrast on the screen to notice the top was flickering. After 2 days of having it, I had to take it back to BestBuy, where it ended up being replaced. Once I had the replacement, out of the box it would not boot up even after charging for over an hour, prompting a call to Microsoft support. After a hour and a half if finally booted up. The next day in class, the keyboard was deciding when it wanted to work. At first, I figured I had not docked it properly, but the problem continued, and got worse. The machine would not recognize the halves as connected and will not disconnect, it will not charge, and the keyboard still didnt work. So now 2 days after getting a replacement, I am calling Microsoft support for a second time about the replacement. After and hour and half on the phone, the representative had me install an update. The update was taking too long so the rep asked if she could call back in 15mins to check the status. I was never call back!!! After the update, the pen stopped working and the touch screen soon followed. The next morning (Thanksgiving), I am on the phone with support again, with a $2500 paperweight! I again had to go through all of the same steps with another Microsoft representative, with no change! The representative's EXPERT opinion after 2 hours "I think it might be broken". Im glad I wasted 2 hours away from my family for that crazy theory. I have since responded to an email from Microsoft support asking if my problem was resolved.... Ill leave that colorful email for another time. In conclusion, Ive gone through 2 machines with 6 different issues. I will be returning this one too!! The ball is now in court BestBuy!! These products are CLEARLY defective, and should be pulled until Microsoft wants to deliver a product worth $2500+.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Four star review only because....

    Posted
    Beck

    Let me first start out by saying I love this machine. It does absolutely ALMOST everything I want it to but we will get to that later. Windows 10 along with the Surface run great in tandem it's almost like they were designed for one another (go figure). The pen feels and writes/draws like a dream! Can't wait to try it at school and work! There are countless other reasons to buy the surface book. The good far outweigh the bad so far (4 days in). Now let's talk cons: Problem: 1 When I first started the machine (the i7 256gb with the nvidia dgpu) it went straight to the logging screen and could not connect to the Internet to sign in to my Microsoft account. So to troubleshoot this I was forced to restart and turn-off the computer several times and finally was given the correct start-up screen. Ok so problem 1 solved. Problem: 2 Once I created a new account blah blah I obviously decided to surf the web and give my machine a test run. BOOM! Problem 2 arrives! Microsoft edge was telling me that every website I went to had security certificate issues. So after looking this up on my other computer I found that the computers clock needed to be synced. This was a minor problem but one worth mentioning. Problem: 3 After about 7 hours of ownership and about 2 hours of sleep mode for the surface I decided to log back in. At first everything was fine but within 10 minutes the trackpad stopped working! So once again I went into "troubleshooting mode" and had to remove and reconnect the screen to the keyboard.....bad connectivity I guess. Luckily I haven't had any further issues since then. Problem: 4......maybe This by some may not be viewed as a problem but for me it is more than a little disappointing and for paying a little over $2,600.00 I expected more. Now let's start out by saying yes I am a gamer at heart and no Microsoft never advertised this as a gaming laptop but again for that price tag we should have gotten at least a GTX 960m inside. So as you might have expected the dgpu is quite underwhelming. In fact the dgpu was made specifically for the surface and is not supported by nvidia at all. The driver can only be updated by windows updates!! BOO!! Goodbye customized game settings and updates from the actual maker of the gpu! It does however run most games on good or low settings and the games still look great with the very high resolution that the surface provides. Oh and ps. Be prepared to deal with extremely small text on some apps and games due to the high resolution (this could be a 5th problem but hopefully the apps will catch up soon and really isn't an issue with the surface or Windows 10). Conclusion: BUY IT!!! This machine rocks!!! These rather minor bumps in the proverbial road are in no way enough of a reason to return or not buy this awesome machine and as I said in the intro this machine does almost everything I desire it to! I love my surface book and I hope you do as well!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great multi-purpose device

    Posted
    Bostonguy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I picked this up on launch day at Best Buy. Have had a Surface Pro 3 that I got at Best Buy shortly after it launched. The Pro 3 is a well designed, flexible machine, but it hits a certain niche. The Surface Book builds on the Surface Pro 3, but provides a much more solid laptop experience, with an easy detach for a tablet. And flipping the screen to what MS calls "clipboard" is equally useful. The keyboard design has proven to be well thought out, spacing of keys and the track pad work well (much better than on the Pro keyboards). I have found the larger screen to be another improved feature, both using it as a laptop and detached as a tablet. I finally started making more use of One Note with the pen, using the clipboard mode, over using it on the Pro 3. For the Pro 3 I got the i5/8gb/256gb model for which performance was never an issue. It has been a great machine. When considering the Surface Book I was considering the jump to 16gb/512gb, but I went with the i7/8gb/256gb/gpu model. In addition to Office I have Creative Suite and a host of other applications installed. 16gb would have been better, but I have had no issues with the 8gb. The i7 has had no performance issues. I believe the added gpu is part of the improved performance. The transition to detaching and re-attaching the screen is simple. MS did an excellent job designing hardware that provides the user a host of user experiences. I have been using it for a few weeks now in all three modes.... laptop, tablet and clipboard. I think after steadily working the design of the Surface Pro line MS was able to draw on that well to offer a truly flexible laptop. The pen works well. The eraser is convenient and the sensors for your wrist, etc work well so that it picks up on the pen but not if you rest your palms on the screen. If you are looking for a machine that gives you more options, or can't decide between a tablet or a laptop, the Surface Book is well worth considering. The design is more solid than most of the hybrids. There is a premium in the price, but the components, design and construction, and flexibility for many user modes help justify that.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    EVERY one within 50 miles was returned/defective.

    Posted
    Julian
    • My Best Buy® Elite MemberElite Member

    Let me start off by saying that I love the Surface Book. I truly do. It's an amazing design and I enjoyed it thoroughly when I had it. The problem was the graphics driver would fail every 5-20 minutes, I would get random "blue screens of death" (even on release day without installing any new software). I could go on, but that's the short version. I have now owned two since release day. Both of them have had defective integrated graphics cards. I first went to Microsoft support who took remote control and uninstalled/reinstalled my graphics driver, which did not help. Then I went to the store I purchased this from, where I spent 2 hours with customer service at my local store while they called every single store within a 50 mile radius, and none of them had any replacements in stock. They could not even order a replacement for me because Microsoft has temporarily suspended future orders. That should tell you something. Turns out, the reason that every single store was out of stock of this particular model is because literally EVERY UNIT that sold had come back defective. Every single one of them. I do not waste my time writing reviews unless it's important. Please wait on buying this until they get the hardware issues worked out! I still love the Surface Book, I honestly do. But save yourself the trouble and get something else; or just wait a bit until this gets fixed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Most of the time

    Posted
    JAP12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had this computer for almost 2 months now. Overall it's a great machine, but not all the time. I own a 15" MacBook Pro, so I have another really good machine to compare it to. Before this computer I had the Surface Pro 4 for about a month and returned it because of some of the windows 10 hiccups. Most of my use is for Office 365 applications, onedrive, word, excel, edge browser, so nothing to heavy. During the initial set up, I had the same screen many other reviewers experience saying that it needed other user information, that was fixed by restarting the device. After that the initial set up went smooth. Over the past 2 moths I have experience many issues, starting with the blue screen occuring at least once per week. There have been a few times that the pen doest not work. When I turn the machine one from sleep mode, something the face recognicion camera shows that its on, but it does not work, and so the machine does not unlock. Most of those issues get resolved with a simple restart, it's not bad, but it should not occur on a $2000+ machine. The track pad isgood, but not as good as the one in the MacBook Pro. The battery is really good, I can easily get about 7-8 hours of use, I never expected the advertised time. The typing is really good, the camera is good, not that most people will be using it to take pictures or record. But it's there in case you need it. When the blue screen, and some of the extra hiccups get fixed this machine will be a 5 star. Also, when I bought it Best Buy had it on sale for $500 off. Like I said it's a good machine that will be perfect in the next generation.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent hardware but expensive

    Posted
    GrayTan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Surface Book ($2099 model) beginning experience is a 1 star rating. Many problems out of the box. Got login screen rather than setup screen -- had to change login options and reboot first. Returned first unit after 4 days when screen saver wouldn't disengage (stayed black). BestBuy replaced it and Windows 10 updating took a week before it started working properly. Option for facial recognition wasn't available for 3 weeks. Couldn't download or update apps from Store because of a sign-in problem, which took 2 more weeks to figure out. I gave 3 stars because of the good quality and experience after you get things working right, as well as relative cost. I love the hardware but my initial experience was terrible. SB is now running quieter, cooler, and battery lasting longer after all of the updates, which occurred via WIFI. Still trying to get use to the sensitivity of the mouse pad. Cursor sometimes jumps to wrong location as I am typing. Many programs don't properly adjust for the high rez screen (something I've seen on other HD laptops). Their presentation results in a small window. I do love the pen when drawing. You can get similarly configured thin laptops (with larger drives) for less but won't have "convert to tablet" and probably have less battery life. Make sure you decide what you will do with it before buying -- i.e., what software to run on it, as that's the key to being productive and picking the right size unit. Full disclosure: I've built desktops, and own 17" and 15" MacBook Pro's. My Windows 10 desktop and MacBook Pro's are still more productive than the Surface Book, which I've had for 1.5 months. I could only recommend this in limited situations.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    This is my iPad Air 2 Replacement

    Posted
    Castlemuffin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I did a boatload of research before buying this product. First I looked at gaming laptops that would be well worth the price but they all had terrible battery life or sounded awful. Then, I compared it to the MacBook Pro available at the time. The usability and expandability between the two was subpar to their productivity uses. The MacBook Pro would last longer in terms of years of use, but this is Microsoft's first big name attempt at a laptop. I wanted to give it a shot. My demands were this: I needed a tablet replacement, I wanted to play some decent games that aren't just mobile but stuff like Sims 4 or Civilization V. I wanted to be able to use it all day long being productive with schoolwork. I needed a keyboard to type on to be comfortable and awesome. I also valued Windows 10 Pro because I took some classes about Pro versions of operating systems and knew a bit more about them. This met if not exceeded all of my expectations. It has a beautiful screen, the speakers are pretty good but front facing, the screen comes off to use as a tablet and flips around freely, the keyboard is a dream to type on, the tablet mode is shockingly usable coming from an iPad. Negatives! Windows 10 likes to act up every once in awhile, the keyboard doesn't like to recognize that its attached every time I reattached it, the top left corner of the screen randomly likes to register its being clicked when it isn't, and newly, the touchpad is starting to lose touch registers. What I mean is that it sometimes doesn't scroll on a webpage and sometimes no touch is registered at all. Overall, I'd give it a 4/5. A great shot at Microsoft's first awesome laptop, but a ways to go before its perfect. Polish it a bit more and we'll talk.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good hybrid, few minor suggestions

    Posted
    ChrisR
    • My Best Buy® Elite Plus MemberElite Plus Member

    PRO's: This is a very good tablet/laptop hybrid. The machine is fast and very responsive. The display is good and the touch panel works great. When undocked from the keyboard the "tablet" portion is VERY light. When docked it is on par with a light/slim laptop. Complaints/Missing features: #1. They should have put a kickstand on the tablet so you could prop it up when undocked. This would have been such a simple addition given it is already available on the Surface Pro... this seems like an oversight that I would think they'll add in the next revision. Yes, I know this is marketed as a laptop, but it would only increase the flexibility of this device. #2. I'm not a huge fan of the undock button being a switch that only works if the device is powered. I will have to see how this plays out in real life use after I've had it for a longer period of time. Seems like a nice physical switch would have been a better idea. I tried to undock it last night and was told "Charging, try again later". What if I want to just take the tablet and power cord with me, and not take the keyboard? Overall, so far I really like the device and have only seen a few minor drawbacks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop/Tablet!

    Posted
    altm17

    First off yes this is not a perfect laptop or tablet. I would say it is the best 2 in one available on the market right now. As someone who just upgraded from a Dell Venue 11 I'm definitely pleased with the surface book! There are a few quirks however that you'll have to be aware of before you purchase. Cons 1.Plugging in USB drives can be troublesome as the SB is so thin. I would recommend putting something under the keyboard to prop it up so it wont rest on the usb device or dislodge ports (or only insert thin usb devices). 2.Disconnecting tablet can be a bit weird and you might be too cautious at first but it later becomes second nature. Those are my two main negatives about this product otherwise I'm completely satisfied and it runs like a champ! The GPU in the keyboard is somewhere between a 940m and 950m 1gb vram ddr5 so it can handle games on mid settings at lower resolutions fairly well. Typing is easy once you adjust to the keyboard. I'm officially a Surface fanboy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Wait for Version 2, Maybe...

    Posted
    reviewerxmajor
    • My Best Buy® Elite Plus MemberElite Plus Member

    Visit MS's own Surface Forums to see the continuing and newly created issues (i.e., new issues created from MS's attempts to solve old issues) with this device. I am still waking up in the middle of the night to the sound of full blast cooling fans, still get hangs on merely trying to detach and reattach the tablet, and continually have to do a hard reset just to get the unit functioning. There are issues with detaching the tablet if you forget you're in an application that uses the keyboard-mounted GPU, similar if your using an SD card mounted resource (WHY is the SD card not in the tablet??), and with just general usability of the much-touted features like being able to use it as a folded back/reversed tablet. This is no way near the utility of a similarly priced MacBook Pro running a Windows emulator, which is what I gave up to run this not ready for prime time laptop. Yeah, the MacBook doesn't have the touch screen, but the touchpad is far more responsive and the overall 'only tries to be one thing, but is very good at that' design wins out over the Surface Book's obvious over-reach. I have worked with just about every Surface device out there, and the only one near this level of unsuitability was the Surface RT, which I knew was a gamble and which was the lower end of the price range, NOT the premium model. I should have stuck with the MacBook Pro or perhaps tried a Surface Pro 4. Once again, I'm left face-palming for having trusted a 1st edition of any kind of computer hardware being amenable to practical use.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful/Versatile Machine

    Posted
    CountJefula
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchasing this Surface Book, I never really thought I'd use the fancy touch screen, pen input, or detachable screen all that much. I was sold on the high quality screen, long batter life, and discrete graphics. I couldnt have been more wrong though, and have used my device to go funtiojally and fully paperless. For choir, my music is always close at hand on the device and the monitor portion is light enough to hold for a whole rehearsal. The base is robust and so is the hinge (which definitely draws looks). I use OneNote to stay organized and the included stylus makes highlighting and diagraming a breeze. You can read all about the specs, but after using this device for a month, I can honestly say it is the highest quality laptop I have ever used to date. If there were one flaw it would be storage and inability to upgrade. The SSD in this device should in theory be easily upgradable, but the device is nearly impossible to disassemble. The ram is not upgradable either as it is on the motherboard. There are fans in this device, so be mindful of encapsulating cases which could impinge airflow. When I realized the vent locations, I was a bit taken aback as I had thought the device to be potentially more water resistant. Perhaps a newer version will offer such features. The included SD slot does offer expandabiluty to 256 GB microSD with flush converter currently and greater capacities are in the pipeline, so there is that. If you want a workhorse computer that gets attention, get this computer.

    I would recommend this to a friend