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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 306 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers regard the Surface Book 3 13.5" as user-friendly and powerful, praising its performance and convenient tablet mode. The screen size is frequently cited as ideal for various uses, and many appreciate its lightweight design and long battery life. Positive feedback consistently highlights the device's versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 306 reviews
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but returned it for the new surface studio latptop. The specs and the upgrade was better on studio than the surface book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase at a great price. I look for this item everywhere an it was way expensive but wit best buy I get a great deal. Cant' wait to keep purchasing from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A solid device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good machine for what I need, which is just basic word processing and creation of presentations. The sound could be a little better, but it does the job for Zoom meetings etc.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Loras,

      We're glad that your new Surface Book 3 serves you well for working remotely. Thank you for sharing your thoughts and feedback; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much needed upgrade after using surface pro for 4 years. The surface book however is much heaver and makes it harder to detach the keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was the best decision we made on getting this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best decision we made on getting this laptop it has more qualifications and abs than an Apple iPad and more accessible to do many projects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great unless you need repairs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of the Surface Book. The only downfall is that if it breaks you cannot work on anything yourself. You are stuck sending it in to Microsoft for repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for my 8th grader and having the screen detach and able to use as a tablet for worksheets has been amazing! Very happy with the computer as a whole as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Amy – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Multifaceted Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop. It was also fairly priced in comparison to similar laptops. The keyboard detaches from the screen which can be a convenient feature.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mary,

      Thanks for taking the time to share your thoughts on Surface Book 3. We're happy to hear that you are enjoying the versatility!

      Cheers,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Laptop, I bought my first laptop 4 years ago now it belongs to my son, never had any issues. This is the second time Purchase this item and so far is great!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great microsoft product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have run into so far is that I am unable to get the front-facing camera to work on Google Chrome. Other than that, I like this computer a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for School

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a good laptop going back to school. I love duel functionality. It comes in handy when reading e-textbooks. It has kept up with me and my course load so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that your Surface Book 3 has proven to be a great laptop for doing schoolwork. It's great to hear that it's been handy for reading textbooks, too. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    It's nice but too expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept it for art but if I wasn't using it for that I would have bought something cheaper with better specs. Looks really aesthetically pleasing though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Boughtinahurry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase , bought with store manager at discount from being a returned item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this style the most

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it so stylish and unique model love how screen comes apart an it turns into a foldable tablet or back in to a regular laptop multi fictional use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Maria – We're delighted that you love the functionality of your Surface Book 3. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    SurfaceBook review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as good as the 1st one in my opinion. Had to take it in because it would just restart itself but overall after that no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is for school and already has proven its worth. The sales woman was so helpful. I will definitely go seek her out again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great future and easy to use but have something wrong with sound system the volume is too low.i tried every troubleshooting possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. Although it is a little top heavy, it is easy to get used to. It is also really great for taking notes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but it got hanked i wanted to replace it with some other device but then i liked it. But dont know if it will hank again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the time the geek squad spent with me showing me how to use this laptop. I wish I got his name, he was awesome.

    I would recommend this to a friend
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