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Customer Ratings & Reviews

Your price for this item is $1,119.99
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The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 306 reviews

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  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers regard the Surface Book 3 13.5" as user-friendly and powerful, praising its performance and convenient tablet mode. The screen size is frequently cited as ideal for various uses, and many appreciate its lightweight design and long battery life. Positive feedback consistently highlights the device's versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 306 reviews
  • Rated 4 out of 5 stars

    Overall a good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Surface products for 7 years and would not buy another product. I like the Surface Book 3 however I have two complaints: 1) the computer has to be turned on in order to release the screen, 2) the micro SD card is in the keyboard part of the computer and not in the tablet portion, which means that if you have all your info stored on the SD card and release the tablet portion, you can't access your files; you have to copy them to "computer".

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Tablet mode

    Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with other Microsoft devices a s syncs up easily. Removable screen turns it into a tablet which is a nice bonus. Fast performance with decent memory for the price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It is awesome to hear that you are enjoying the Surface Book 3 as a laptop and as a tablet. Thank you for sharing your thoughts.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface "The Best"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for on the go productivity. I travel a lot and use my laptop extensively. I am able to work and keep up with all other aspects of my daily life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not Great for 2020

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely unique and very interesting but for the money, its just not enough. -No thunderbolt -Almost 4 lbs -Less than 4 hours of battery in tablet mode (real life) -Weird gap when closed gives it a larger than normal form factor -bezels around screen are large for 2020. I would seriously recommend a lenovo yoga c940, hp scpecture x360, or dell xps 13. All of these are 2 in 1 laptops that are cheaper and outperform the surface book 3. Microsoft needs to revamp the surface book for it to be a serious competitor. This is the same physical form factor since 2015.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a high school/college computer for my daughter. It is easy to use and is light enough to carry in her backpack. It is a great laptop for her.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your experience with us. It is great to hear that this laptop works great for your daughter for school. We are happy she is enjoying it.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    No need to look further

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my brother's graduation present since he will be heading off to grad school in the fall. He absolutely loves it! The fact that the screen detaches and turns into a tablet makes his note taking options more versatile. The light-up keyboard is perfect for environments that do not have the best lighting. Also, the employees were really helpful and patient while I asked a bunch of questions. Best investment I have made in such an item, I typically only purchase mid-range laptops for myself. Now I wish I had one of these.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – A brand new Surface Book 3 sounds like a great graduation present. We’re thrilled to hear that the functionality will be a great fit for your brother at school this fall. We hope he continues to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Book 3 is a great tablet that has a good battery life and has the performance and speed I need to do what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft surface pro 13.5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new computer.its amazing! its lightweight and easy to use ! This was the Best decision to purchase A Microsoft surface book 13.5

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your thoughts about the Surface Book 3. We love that you love it! We hope you continue to enjoy it!

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it used, fair price for the product. As a student, the laptop is good, as it has a high-quality screen resolution, as well as being versatile, becoming a tablet. Together with the pencil its use is done wonderfully. The battery life as a tablet is about 2 hours, and as a laptop it goes up to 6 hours. The USB-C port can also be used for charging. Its facial recognition function is extremely fast, but it does not work when the screen is upside down or vertical.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Surface Book 3

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life. Big screen. Didn't like that it did not come with the surface pen. Other than that great piece of equipment with a lot of power!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you sharing your thoughts with us. We hope that you continue to enjoy the Surface Book 3.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and so far very good only thing is little heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Pro laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power housebof a machine. Love the fluidness of apps and pen usage. Really great size and power. Detachable screen makes it awesome.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience with Surface Book 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Surface Book 3

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Book 3 is just the right size for traveling when I don't want to take my larger laptop. It also allows syncing with my Galaxy S20 Ultra, so I can see everything on a bigger screen. I am glad I got the hard-sided one for sure especially for its durability. I may have picked a larger memory had I thought about it more, but the cloud where my pictures and documents are stored seems to take the load for now

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Connie – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the surface pro! The compact size is great and it’s interchangeable from tablet to computer!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Tablet mode

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that it is touchscreen! It works really quickly and very well! The screen display is very nice and has good resolution!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is so diverse when issuing to staff. They love this laptop. It powerful and has long battery life. Purchased 6 of them.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    great new surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good update in the surface line. only thing is that I wish it still shipped with pro. however very easy to update if you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great laptop for any college student

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery power. Works smooth and fast and easy to work. Runs well with any apps and sites for school.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    LOVE IT!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! So easy to use, and fast. I got it for school and it’s doing the job perfectly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Surface Book 3 was built for performance, and we’re thrilled that it’s a perfect fit for you. We hope it continues to serve you well at school. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Tablet mode

    Rated 5 out of 5 stars

    Great laptop.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It loads quickly, never gives me any trouble. I love that it can become a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled you love the speed and functionality of your new Surface Book 3. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft