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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 238 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Book 3's performance and ease of use, citing its portability and smooth operation. However, some users experienced issues with the screen, including glitches and overheating, and reported inconsistent battery life. Concerns were also raised regarding the device's price and its tendency to become warm during use. The weight was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 238 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop for college students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how crisp and clear the screen is. The advanced i7 intel chip makes the OS very responsive and ready to tackle any tasks I throw at it. Definitely highly recommended.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Doc,

      Thank you for recommending Surface Book 3 to college students! We're glad that its powerful processor and sharp display make it a good fit for your needs. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Didn't live up to expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to love this laptop but I've had one too many issues. The screen goes black randomly during use and will not turn back on without touching it. I've had random screen flickering as well. This was supposed to be a replacement for my surface pro 4 that also had screen flickering, just paid alot of money to deal with the same problem it seems.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop/tablet. The experience is very smooth, and it could probably handle heavy games or tasks without issues, though i don't use it for that!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter in college needed this and really likes it. It’s versatile and now going to add the pens and try it out. She says it’s much faster than her old computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thank you for sharing! It's wonderful to hear that the versatility makes it a good fit for your daughter. We hope she continues to enjoy using it for school. Cheers, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Surface Book 3

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very useful laptop, many helpful functions, but sometimes the screen does weird things

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great laptop for everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally this longly awaited laptop was released. It is very simply, yet professionally designed to fit the needs of everyone looking for switching between laptop/tablet mode

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in college and running 2 monitors off of it in tablet mode and it shows no slowing and works perfectly as expected and can handle my demanding course software

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Ashley,

      It's wonderful to hear that Surface Book 3 offers the power and versatility necessary for your college classwork. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this surface book. light, convenience, fast. This is the third surface book we purchased from Bestbuy for my family. I also got it with a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to figure out for new Microsoft users!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great computer for school, gaming, and creating creative content. Very fast and easy to use. Has high quality streaming and is worth it’s price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing! We're delighted to hear you've enjoying the streaming quality of your Surface Book 3 and that it's been great for doing your schoolwork as well.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love the surface 3 . over all speed, quality laptop , high skilled employee helped me picking thus baby this material very helpful

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that you love the speed and quality of your new Surface Book 3. It's wonderful to hear that one of Best Buy's team members pointed you in the right direction, too. Thank you for sharing your experience; we hope you continue to enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and she loves it. She never put it down uses it for collage and home

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect balance of laptop & tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft Surface. Keyboard feels like a standard size. Yet I can click off the screen and it becomes a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nicole – Thank you for sharing. It's great to hear that Surface Book 3 is a good fit for your needs. We're delighted that you love the full keyboard and versatile design. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent multipurpose Laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switching between tablet and laptop is really convenient for multiple uses. Still powerful enough to run heavier programs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is overall good. I have had some crashing issues when using photoshop which is the reason the machine was purchased. A little slower on the upload then I would like. I still feel this was the right machine compared to the competition, touch screen works well with every app I have tried it with.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MsRK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Easy to use. It did cost a little more than I would of liked. But overall very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a powerful laptop with the ability to be a tablet. This computer does both, but not as well as each could be individually. The machine tends to overheat in situations it definitely should not and isn't as fluid of a tablet as I'd hoped. It gets the job done, but is definitely not be best of both worlds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great multipurpose laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this computer for college this year. He extensively reviewed options before buying. Checks all the boxes of a high end multipurpose tool. He got a stylus as well so he can theoretically take notes in classes (if such a thing actually happens this year). I will add more to this review based on his feedback.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Brett,

      We're glad that your son is enjoying the versatility of Surface Book 3 for use in class. Thank you for sharing his experience so far; we look forward to hearing more of his feedback in the future.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy to navigate, runs smoothly. Power supply has an extra usb power port which is a great addition

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first time purchasing a Microsoft computer. Easy to use and perfect size. We are very pleased with our purchase.

    I would recommend this to a friend