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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 28 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Surface Book 3 15" laptop, praising its comfortable and ergonomic keyboard and highly responsive touchpad. Many reviewers simply stated their love for this computer, calling it one of the coolest laptops available. The positive feedback consistently highlights the superior design and user experience. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 28 reviews
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Outstanding and versatile workstation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 3, so far, is an outstanding computer. One aspect that most reviewers don't emphasize is that it has possibly the most comfortable and ergonomic keyboard on a laptop. In my opinion it is as good as the original IBM ThinkPad keyboards from the 90s. This makes all the difference in productivity especially if one has to work long hours in front of it. The touchpad also is the most responsive pad I've used on a windows computer. Overall I've been very happy with this computer. As some reviewers say, it indeed is a compromise of a device because it has only the Intel 15 watt processor in it. This is the only downside, but being able to have all of the processor and cooling in the tablet portion does solve one huge engineering issue that most laptops get wrong: being able to actually use it on your lap without covering up exhaust/intake ports. This is a big deal, especially on laptops like the Dell XPS 9575. If you have it on your lap, the exhaust ports get blocked by your legs which leads to overheating. On the SB3, the exhaust ports are located near the hinge and are facing upward, so this problem is effectively eliminated. It would be very difficult to cool a 45 watt CPU residing in the tablet portion, so the use of the mobile 15 watt CPU makes sense for this laptop. Still, it is super fast for what it is, and will be fine for most use cases. Of course, the price is totally ridiculous on a level that it is almost comedic, but since there are no other competitors in terms of detachability, total engineering perfection, and overall build quality, it is what your going to have to pay. The lack of reparability is concerning, but if you are going to drop 3 grand on a laptop, it would be wise to go ahead and shell out $300 more for the extended warranty/accidental damage policy. Overall, this is the mobile workstation I've dreamed of and I hope it lasts a long time. So far so good! Way to go Microsoft!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Surface

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and sleek with several connection options. Please buy a protection case and a screen anti-glare protector and join various Surface Book groups on Social Media sites like Reddit. Make use of the SD card slot for adding more "more hard drive" space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Real buyers look twice than again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the surfacebook pro2 but I got the disconnect of death. That's when the screen constantly disconnect from the keyboard automatically until the screen or keyboard overheats. The 3 is supposedly faster and fixes the past issues. So far I can see that the 3 is faster than the 2 but the 3 run hotter. The display is the best on the market. Cons. Still can't make up grades to RAM HDD or anything else. VERY over price. So why did I buy because I'm a gamer, artist, and engineer. I would definitely encourage you to look at other laptops because one can find something MUCH cheaper. However, if you are able to purchase than it great laptop. (For now)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer! I needed a new computer and although it was on the pricey side it was well worth it! It is great for graphic design. The only thing is I wish they made protective cases or some sort of screen protector for it. I searched Amazon and the Microsoft store but nothing. With how much I payed for it I want to protect it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall much improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall love the new laptop, ease of use, and larger screen. Unfortunately, the sound system is not working consistently, which is an issue during video conferences during the pandemic. Be aware. Too expensive for early failures.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you're enjoying your new Surface Book 3 for the most part, but sorry that there are issues with the sound. Microsoft Support may be able to help. We recommend reaching out to our team for assistance here: https://support.microsoft.com/en-us/contactus/

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Fast Lane with unlimited speed and power!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast ultra smooth ride. High price and truly a Ferrari. Sleek style and magnetic. Big display that is detachable as Tablet. Bought it instead a of a Mac and glad I did. Microsoft hidden secret. Friends jealous and family too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Frank – We appreciate you taking the time to tell us your thoughts. We're delighted that you love the graphics, sleek design, and functionality of your new Surface Book 3. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product but ...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, very versatile, but for most average users this laptop maybe overkill. I decided to splurge on it, even though I did not need all of the power it offers.

    I would recommend this to a friend
  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Surface book Pro 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer The first one that shipped had a defect you got another on order the same day and I only had to wait another 5 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared a number of different laptops and found this one to best suit my needs. Lightweight, decent battery life, and excellent screen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Book 3 is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Laptop

    Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of several I got for my business.. because these are some of the coolest laptops there are!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little heavier than what I expected, but great. I love the large tablet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Just the right size. Lightweight. Good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer. Powerful, flexible, reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product for heavy duty use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    % stars. My second one, for use in a different location. Best product of this type I could find.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ted – It's great to hear that Surface Book 3 is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great laptop computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This 2-in-1 laptop computer with the features of both laptop and tablet is enhanced machine for office work and students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love This Beauty!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from an 11-year old Windows 7 laptop to this beauty has been wonderful! Such a difference! Love it!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for giving Surface a try, welcome to the family! We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for college student

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for college student and should be able to handle whatever is thrown at it. Solid 2in1 with so many capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and super fast laptop, pad, etc. I like how the screen detaches from the keyboard

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of Surface Book 3’s speed and versatility. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Highly recommend only if you want a 2-in-1 laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend for college students and anyone who works from home only if you want a 2-in-1 laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Klausi's new laotop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what I really wanted/needed and I am s happy that I bought it.

    I would recommend this to a friend
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