Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,599.99

Customer reviews

Rating 4.3 out of 5 stars with 178 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the Surface Duo 2 5G 256GB (Unlocked) for its dual screens and multitasking capabilities. They appreciate the long battery life and elegant design. However, some customers have concerns about the camera quality and software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 178 reviews
  • Rated 4 out of 5 stars

    Great new try

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great new product which acts a phone and a tablet for your convenience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface duo 2

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice phone, ships fastly and very good condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy highly recommend…

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow dose what I expected and more I highly recommend it to anyone who is interested in having the world in your hands…

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Duo 2

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is fantastic! Though i wish the battery life was longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for productivity

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Few know how good this is. But if you run a biz and are seeking productivity you will like the device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Duo 2

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new phone. The only comment I have is Microsoft’s lack of easily found instructions. I am still learning but it works well.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Surface Duo 2 don't buy software issues as 1st

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than surface duo 1, only because of hardware. the software is just as bad as the original. i really wanted to like it. but at over $1500 and same issues as first. is a no go. and yes i had the first one also.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Duo 2

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice...,.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally the Surface Duo is Great Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FAR superior to the initial Surface Duo. Everything wrong with the original has been addressed. This phone can and is now my daily driver.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Multitasking
    Cons mentioned:
    Camera quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Not for the average user

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second try at a Windows phone after the Lumia series. It is very fast phone for multitasking, well integrated phone for Android apps and the Office ecosystem. This phone is well suited for the professional who does multitasking, presentations, office on the move and needs flexibility. It does have a few kinks that need to be addressed. First, I have not been able to clone my old iOS phone which means a lot of things do not transfer over as with my android phone. When opened, it is difficult to type because the second screen gets in the way, you have to fold it all the way back and use it to use both hands. The cameras are in the way when folding all the way back. I worry about scratching the nice beautiful glass with the metal housing of the camera. The stereo speaker are nice and loud. Battery life is excellent for a dual screen phone. It is heavier and larger than most large phones. No available memory card slot to add memory because the included 256GB memory these days is not enough. I am really unimpressed with the features and inability to better import all the info from the old phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good amazing big upgrade from the first generation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Duo

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is excellent.From the multi purpose dual screen to service coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is better than i expected, two screen spectacular views, fast no lagging 1000 times better than surface duo I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fold phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well still learning how to use the software still buying accessories

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone i seen!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device its like a high tech Nintendo DS you can even play nintendo DS games on it!

    I would recommend this to a friend
  • Cons mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Worst phone ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst phone I've ever had, past the 14 day return policy so I'm stuck with it. Can't take pictures properly for some apps, regular Pic are horrible, tons of glitches, freezes up at times, touch response is horrible, only AT&T does wifi calling on it which I don't have, along with other issues. I can definitely see why they skipped this year on releasing the 3rd, will never get another one. Save yourself the headache and loss and get a samsung z fold.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Duo 2

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone under rated definitely a learning curve but doesn’t take long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hand held gaming system

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. it is fast. It is the one you are looking for if you like gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a phone!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome phone with windows and android share platform. My 8yr loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The duo 2 is worth the upgrade, better software, rear camer, and support 5g

    I would recommend this to a friend