Customer Ratings & Reviews
- Model:
- 3RA-00022
- |
- SKU:
- 5689821
Customer reviews
Rating 4.2 out of 5 stars with 254 reviews
(254 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the high-quality construction, ease of use, and comfortable key travel of the Surface Ergonomic Full-size Wireless Keyboard. Many appreciate the keyboard's excellent battery life and ergonomic design, including the soft wrist rest. However, some users experienced occasional connectivity problems. A few customers also noted that the keyboard is relatively expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful keyboard, very modern in appearance.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 2 out of 5 stars
Gorgeous & luxurious; read reviews
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous keyboard. Instant blue screen / stop error / bug check when we connected it. Also required an elevated install, which was a show stopper in spouses work laptop. Competitor keyboard did not have either issue. Uses a linked usb connector, so if it is lost, keyboard will never work. Gorgeous, luxurious keyboard. I loved it, but we returned it.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Nicely made, too expensive for issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built beautifully, feels solid and within one week has completely eliminated neck, wrist, and shoulder pain I had, BUT, the space bars stick and that’s just unacceptable for a keyboard of half this price, let alone what it costs. Have to tap the body of it to get the space bar on either side to return and no amount of use seems to be loosening it up enough. It’s the only problem, unfortunately it is a big enough one to impact my rating.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with the space bar on your Surface Ergonomic Keyboard. Every Surface device comes with a one-year limited manufacturer's warranty from Microsoft. We recommend reaching out to Microsoft Support for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
- Pros mentioned:Keyboard quality
Rated 3 out of 5 stars
Nice keyboard but material/color not ideal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ergonomics keyboard but the material and light color show dirt really easily. There are dark spots where my palms rest on it
No, I would not recommend this to a friend Rated 3 out of 5 stars
very large, with very large keys.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this product. Good: it uses bluetooth so you can connect to your tablet before some security settings. Bad: the keys require a large push. Unlike other Microsoft and Apple keyboards that have a very light easy push for the keys, this has very deep keys. Not very modern. Also since it has the 10 number section not the right, it is very wide and may take up more space than you want on a small desk.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Keyboard.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift to my wife, she loves it, it is worth the pricetag it is a big step up the "Microsoft - Sculpt Ergonomic Desktop Wireless USB Keyboard and Mouse" package, and it workes over bluetooth which is awesome.
I would recommend this to a friendRated 5 out of 5 stars
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this keyboard for work and it’s definitely improved my comfort levels. It is kind of annoying when the keyboard sleeps after not using for a few minutes, but that’s not a deal breaker. I’m using this with a Mac and it works great.
I would recommend this to a friendRated 5 out of 5 stars
Excellent keyboard for ergo!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard is next level! Lets start with the finish. Nice Suede type material on the palm rest that provide excellent support and cushioning. The position of the keys allow your hands to rest at a more natural position that lends itself to a more fluid typing experience.
I would recommend this to a friendRated 4 out of 5 stars
Squeaky Spacebar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the keyboard, but the spacebar is squeaky, which is a bummer.
No, I would not recommend this to a friendRated 3 out of 5 stars
Feels great for typing, no backlit makes me so sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to love this keyboard. It feels great while typing and has great shortcuts for Microsoft. The only problem is that keys are not backlit. I work in the dark alot and it kind of eats at my soul every time I go to try and light up the keys forever sending me into rememberance of many pennies paid for this one.... Sigh Guess I'll wait for the next version :,(
I would recommend this to a friendRated 5 out of 5 stars
Upgrade from the old ergo keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this new ergo keyboard when I purchased my SurfaceBook. Previously I used the older model of the ergo keyboard. This is definitely a much improved keyboard that has the same key action as normal keyboards along with the comfort you expect from the ergo keyboards.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're ecstatic to hear you're loving the features we have added to the Surface Ergonomic Keyboard over the years. Thanks for being a loyal Surface fan. It means a lot to us that you shared your positive experience with the community!
Cheers,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth connection is not the quickest to connect at start up like a usb would be. But it’s comfortable.
I would recommend this to a friendRated 3 out of 5 stars
Connectivity Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first experience with an ergonomic keyboard and I don't care much for the design of it. I like a traditional keyboard much better. There are also bluetooth connectivity issues. I had to upgrade to the latest version of Windows 10 which I did not like because of bugs. After finally getting it connected I noticed a slight delay with keystrokes being registered. I wouldn't buy it again.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate you taking the time to reach out. We're sorry you have been experiencing some trouble with your Surface Ergonomic Keyboard. We'd love to chime in and offer some assistance with some easy troubleshooting tips here: https://support.microsoft.com/en-us/help/4023516.
If you should encounter any further questions or concerns, our support team is always happy to help. Feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Best regards,
Jessica
Surface Customer Care
Rated 2 out of 5 stars
Very Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I opted to spend more money on a Microsoft keyboard as they are typically built better than the less expensive alternatives. Though with the extra expense, I have a higher performance expectation. Unfortunately, this keyboard falls far short of expectations. I am typing on this now and it squeaks on almost every keystroke. Even more frustrating is that there is a lag so that capitalization of the first letter is often missed and occasionally an input runs as though a key is stuck (the same character repeats itself continuously even though I have stopped typing). Good thing I didn't toss my old keyboard as I have had to use it when this one didn't work. The same is true for the Microsoft mouse I purchased with it, but that is for a different review.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there are issues with your Surface Ergonomic Keyboard. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Microsoft Support for assistance under the keyboard's one-year limited manufacturer's warranty: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
Rated 4 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but you better have a good internal blue-tooth card because the dongles don't work well with it.
I would recommend this to a friendRated 5 out of 5 stars
Best ergonomic keyboard!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this keyboard thinking it would replace my surface tablet keyboard and it did! Just like the surface keyboard, the haptic feedback is wonderful and the quietness of the keys really is noticeable. The alcanterra fabric is a nice touch.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 2 out of 5 stars
not the quality I would expect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ok but really not worth the money. Mine always takes about 3 to 4 seconds after I begin typing to connect. VERY hard to deal with and caused a lot of mistakes. Also the space bar sticks. I am very disappointed in this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for reaching out and letting us know about your experience. We're committed to providing our customers with excellent care to make sure their devices are up and running with quality. We're sorry you seem to be having some connectivity issues with your new Surface Ergonomic Keyboard. It's possible that your keyboard needs some updates. To find out how to update your keyboard, visit our support page here: https://support.microsoft.com/en-us/help/4023516/surface-troubleshoot-problems-with-surface-keyboard-ergonomic-keyboard. In regards to the space bar, we apologize that it seems to be sticking more than normal. This seems like an odd issue. It could be that your keyboard simply needs to be cleaned. However, if you feel like you have received a damaged product, please reach out to Best Buy's customer service for further assistance at 1-(888)-237-8289.
We hope this helps!
Kindly,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Takes a little to get used to
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. It takes a little while to get used to a different shaped keyboard.
No, I would not recommend this to a friend- Pros mentioned:Keyboard quality
Rated 1 out of 5 stars
This would be the perfect keyboard…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This honestly is my favorite to keyboard I’ve owned, however, it has one MAJOR design flaw…. It only works with Bluetooth and the connection is fair at best. I used this keyboard for all of 2 hours and I lost track of how many times it skipped words, letters, was delayed, etc. The icing on the cake was when I needed to make a call and the keyboard just stopped working while I was using my Bluetooth headset (I was using this for work). If Microsoft came out with this keyboard and a dongle option this would be the perfect keyboard, but as it is I would absolutely not recommend it and tell you to go with the Logitech option.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Works like a dream
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually my second one that I purchased. It works like a dream if you've used ergonomic keyboards in the past
I would recommend this to a friend





