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Microsoft - Surface Ergonomic Keyboard - Silver-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 71 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 71 Reviews
  • Rating: 4 out of 5 stars

    Very comfortable keyboard

    Posted
    kuya1284
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this keyboard to replace a Microsoft Natural 4000 Keyboard. Initially, I had connectivity issues when setting up and while using the keyboard. The keyboard would sleep often and wouldn't wake up. It wasn't until a co-worker recommended that I try purchasing a separate Bluetooth LE (Low Energy) dongle. Once I did, I was golden. The keyboard was a lot more responsive. What I especially like about this keyboard is how comfortable it is to type on. Personally, I prefer soft keys. However, if you're a keyboard masher who prefers stiff (mechanical) keys, then this keyboard won't be for you. There are a several things I dislike about this keyboard, which prevented me from giving this 5 stars: * It would have been nice if Microsoft included a Bluetooth LE dongle so that I wouldn't have had to purchase one on my own. * I know this keyboard was really intended for the Surface; however, it would be nice if this keyboard came in multiple colors, especially black, so that I would match the rest of my system. * I'm not a fan of the Fn (function) key. As an application developer who relies heavily on keyboard shortcuts, I use my function keys often as well as the shortcut keys for things like adjusting the volume. I hate having to toggle the Fn button just to perform certain tasks. I feel that Microsoft should have kept those buttons separate. * I feel that there should have been more spacing for the keys on the right side of the keyboard similar to the Natural 4000. I use the Insert, Home, Delete, End, arrow keys, and 10-key very often. Although I don't seem to experience issues with the positioning of the 10-key, I do tend to press the wrong key when reaching for the Insert, Home, Delete, End, and arrow keys. Before, I could press any of them without looking at the keyboard. Now, I actually have to look down just to make sure I'm pressing the correct key since the keys are so close to the Backpace, Right-shift, and Right-Ctrl keys. If it weren't for these shortcomings, which are all based on my personal opinions, I would have given this keyboard the 5 stars it truly deserves. If the issues I experienced are non-issues for you, then I highly recommend this keyboard. The moment Microsoft releases a black version of this keyboard (if they do), I won't hesitate to buy that as a replacement.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay, but not worth the money

    Posted
    DaviDurki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, the good: The key travel is very nice. And obviously it's ergonomic, which I always appreciate in a keyboard - I use the Microsoft something-or-other 5000 ergonomic keyboard and mouse mostly. Second, the bad: It's bluetooth, and it kept dropping the connection and some letters. It was random - it would work for an hour, then have a fit, then work for two more hours. Maybe it was the bluetooth on my computer, but I didn't care enough about the keyboard to try and figure it out. Also, the standard Microsoft keyboard software won't control this keyboard, so you can't override any of the F keys or really do anything at all other than whatever the standard keys do. I do like the "favorite" buttons on the MS 5000 keyboard so I kind of miss those. Lastly, the F keys are spaced oddly. Being a programmer, I use all the F keys a lot and I like having them in clusters of four... I know, that's pretty picky. In the end, I returned it mostly due to the dropped connection. But maybe you won't have that problem. If I hadn't, I would be typing on it right now!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bluetooth Connectivity is Weak at Best

    Posted
    WilliamsonFamily398
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The keyboard is beautiful in color and shape. The keystroke is perfectly quiet which I love. There is one minor flaw and one major. The minor - gray color gets dirty quickly at the wristpad and we haven't found a suitable way to clean the fabric. Major - the Bluetooth connectivity is a bit shotty. It will be paired and be working and suddenly stop typing. We have replaced the batteries countless times only to have it fail again within a few days and we often need to unpair and then repair it again to get it working even when the batteries are at full charge and NOT being replaced. As of yesterday, we have been unable to get it to start working again. We have put in new batteries, reset the PC after unpairing the device and still nothing. We looked for updates and found nothing. The funny thing is, like most Bluetooth keyboards, you have to type a 4-8 digit number in order to pair the device. When pairing the PC accepts the numbers, links the keyboard and still... we can't type after pairing. We didn't research before we bought and now I wish we would have. Past our 30 day means no refund and so there goes $100+ we can't get back. I would not recommend this keyboard if you like your sanity.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    Erik
    • My Best Buy® Elite Plus MemberElite Plus Member

    To the point, don't buy this keyboard. I've only owned this for 9 months and now I'm having to trash it because it stopped working. I've replaced the 2 AAA batteries 4 times since purchasing. During this time I've had issues on about a monthly basis where the keyboard loses it's ability to connect to my computer. Sometimes this lasts for 10-20 minutes. Sometimes it takes a day or two before it starts working again. Replacing the batteries when this occurs has never solved the problem. Sometimes a computer restart appears to solve the issue, other times, nothing I do fixes it but then randomly checking it later it's started working again. I'm also on my second computer since buying this keyboard, and I've experienced these issues on both computers. If this keyboard was wired I feel like that would resolve my issues at which point it would be 100% worth the money. But I work on my computer and I need a reliable keyboard and this just isn't that.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great keyboard, intermittently disconnects/"sleeps

    Posted
    randomv13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Using Windows 10, HP Laptop. I love the shape of this keyboard, as a SW dev I do a lot of typing. However, if I am not constantly typing on the keyboard and check an email (for example) the keyboard quickly becomes unresponsive and I can't type anything. Often my shift and ctrl keys become "stuck" despite my keyboard being physically clear of debris or any other reason for the keys to be stuck. I find this very frustrating because if I stop typing to check an email or google something, I waste time trying to get the keyboard to respond or I disconnect it and reconnect it. I honestly would return it and go back to my USB keyboard but i'm already outside the available return time. I have verified that my machine has Bluetooth and Microsoft Bluetooth LE Enumerator.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear about this! The behavior you are describing is not what we would expect from the product, especially if there has been no damage to the keys and you have confirmed your PC's Bluetooth compatibility. Luckily, it sounds like you are within the device's Warranty. We would recommend registering your device and reviewing the warranty status: https://support.microsoft.com/en-us/help/18406/surface-registration-process.

      Hope this helps!

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Not cheap... Still happy I bought it

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only real issue with this item, is that its expensive for a keyboard (Bluetooth or otherwise). The keyboard is incredibly well designed, looks great, feels extremely comfortable. The key travel is perfect, no issues of it going too far or too shallow to where you're not certain if you've pressed the key. It goes to sleep fairly quickly when not being used or you've delayed touching the keyboard due to using only the mouse for a period of time. This is great for saving on battery and doesn't bother me at all, as once you actively start touching it again, the lag to wake-up and actually process the entry you entered does connect within 1-2 seconds. I've been very happy with this and I love using this every day for work.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Indecisive

    Posted
    Benb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I loved my old ergo keyboard. Then I saw this and said "Finally, Bluetooth!" Then I saw their straight one with the finger print sensor. I was really interested in that and was trying to decide between the two. I decided on this one and I love it. Wish it had the fingerprint sensor since I use my laptop in docked mode which means the Windows hello feature doesn't work. I love that the number pad is integrated in this one compared to the old one... Try the ergo before you just buy as it you might love it or you might hate it. But it will be impossible to go back to a regular keyboard after.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Ben,

      Thanks for sharing your input with us! We're delighted you have found the Surface Ergonomic Keyboard to be a comfortable fit for you. We appreciate you taking the time to share your experience with the community. This was great feedback, and we're passing it onto our team!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    1 inch short of perfect 5 stars!

    Posted
    Amillie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This keyboard is awesome! I get complimented every day on it! The force of the buttons make it real smooth and very quite! If you bang your keys this keyboard will make it seem like you are typing on clouds. The only design flaw is that the arrow keys are too close the the 10key pad and the CTRL key! Sometimes i press ZERO when pressing the right arrow or CTRL when pressing the left arrow key. Other than that it is an awesome!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE!

    Posted
    OjoMadness
    • My Best Buy® MemberMember

    I just bought this one today and returned the Sculpt Keyboard. I love it! It's very sleek. The color is professional looking. And the ergonomics is wonderful. It was easy to pair with my laptop. And it has been easy to type even with the keys slightly separated. I have nothing bad to say about it thus far, but I do wish it was on sale. $129 plus tax is quite a bit. Overall I am pleased with my purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfortable and Stylish

    Posted
    NeedmyToys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great looking keyboard. BUT...I haven't gotten comfortable using the ergonomic layout. I spend in excess of 8 hours a day using a keyboard and I know this is just a function of using the keyboard over and over to feel comfortable. The more I use it I feel more comfortable, my 43 star rating is more User issue than product. The features, connection and battery life are easily everything I expect in a top keyboard. It is great using Bluetooth - I hate wires and taking up USB/C ports for non-essentials. I like the stylish different minimal look - so it is exactly what I wanted.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Keyboard but bad MATERIAL

    Posted
    SKHAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had stains on the ALCANTARA material on the keyboard after month and a half. I went back no help. Now its been a little more than 5 months and the keyboard looks disgusting. NOTE: the stains are from resting wrist on it only. I use it at work only and now I feel bad because it looks bad. please fix or change.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking some time to leave a review on your Surface Ergonomic Keyboard! It sounds like it's been a favorite so far, and we hope you continue to enjoy your experience. For care of your Ergonomic Keyboard, please use a damp microfiber towel and gentle soap to spot clean. In the meantime, we'll be sure to share your feedback on the wear and tear of the device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Keyboard I Have Ever Had!

    Posted
    MerrickEve78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hands down the best keyboard I have every had. It stays connected with only a small delay when you are waking it up from stand-by. I love having the ability to use my Surface Pro with this full keyboard. It is especially useful when typing long documents as the type cover is small and it is impossible to keep your hands positioned well. Long term use could be painful. This keyboard solves that issue.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't do this again

    Posted
    TGConsumer

    Nine months after purchasing this keyboard, one of the keys decided to give out. Thirteen months after this purchase, the batteries in the keyboard now have a useful lifespan of a month an a half before they need replacing. Because I don't have large hands,The domed shape of the supposedly ergonomic mouse has caused me to develop sharp pain in my wrist and fatigue in my fingers after a half hour of constant use. Expensive keyboard, I won't do this again

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    beautiful to touch keyboard

    Posted
    Jahge
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    it is like typing on a completely different surface - so soft to the touch and responds so obediently and lighter to look at - wow - it's shape is fantastic - i had an ergonomic keyboard before that was too far a reach and always missing the 6 and hitting a few other wrong ones too - but not with this one - this is like being in the 4th dimension - thanks to the designer please

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jahge,

      We're glad to hear that you've been enjoying your Surface Ergonomic Keyboard! Thanks for leaving a review with some feedback; we've made sure to pass it along to our team for a read!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Works well with my iMac

    Posted
    Curt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I need an ergonomic keyboard to type with, otherwise my wrists hurt after a little while of typing. Since Apple doesn't have an ergonomic keyboard, I decided to give this Microsoft a try. I had been using a USB Microsoft keyboard, but the keys started to fail. This keyboard works very well with the bluetooth on the iMac, no lag, and actually feels good typing on it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bluetooth Problems

    Posted
    TNG123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Repeats keys randomly. This is a known problem with the Bluetooth in some of these units. I purchased it to go with a new computer. That computer was delayed more than a month. Best Buy would not take it back. Microsoft made me pay return shipping for the warranty replacement. Poor service on both the part of BestBuy and Microsoft.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent, with caveats.

    Posted
    TheSteve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I waited a long time for Microsoft to come out with a new full size ergonomic Bluetooth keyboard, and I have not been disappointed. No need for extra dongles for different devices. Fits my large hands well. Only issue I have had is occasional dropping of the connection after long idle periods. I would recommend this keyboard to others.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Steve,

      Thanks for the great shout out! We're so glad to hear that you're loving the comfort and wireless design of the Surface Ergonomic Keyboard. It sounds like you're having a great experience so far, but we think that we can help you get even more out of your keyboard. In most cases, if you are experiencing connectivity issues, these can easily be solved by running the latest Windows updates on your device. To troubleshoot this, and other simple fixes, visit our support page here: https://support.microsoft.com/en-us/help/4023516/surface-troubleshoot-problems-with-surface-keyboard-ergonomic-keyboard.

      We hope this helps!

      Happy typing,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    common sense ergonomic design that works

    Posted
    riverrunner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It has a lower profile, less drastic design than the 'natural' keyboards in the past. However it turned out to be just right. Keys don't stick up as far. I find myself typing better with it. At one point it didn't work, though the computer said it was paired. But I returned the (competing) bluetooth mouse, and have had no trouble since.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Must have if you do a lot of typing

    Posted
    Token2k8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I practice code in my spare time as a hobby and buying this keyboard helped relieve pressure on my wrist a lot. I use it with my Surface Book and it was very easy to setup and it also has nice shortcuts as well. The key layout is great and I instantly was able to adapt to the ergonomic layout. I wish they made gaming keyboards like this !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Upgrade from the old ergo keyboard

    Posted
    mikeezee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Upgraded to this new ergo keyboard when I purchased my SurfaceBook. Previously I used the older model of the ergo keyboard. This is definitely a much improved keyboard that has the same key action as normal keyboards along with the comfort you expect from the ergo keyboards.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're ecstatic to hear you're loving the features we have added to the Surface Ergonomic Keyboard over the years. Thanks for being a loyal Surface fan. It means a lot to us that you shared your positive experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft