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Microsoft - Surface Go - 10" Touch-Screen - Intel Pentium Gold - 4GB Memory - 64GB Storage - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 583 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 19 reviews

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Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Best compact Windows device ever

    Posted
    CPC17

    I bought this on release day (8GB/128GB SSD), and have been using it regularly since. I also have a Lenovo Miix 320 (4GB/64GB eMMC), and an iPad Air 2, so I can make some comparisons. The Go is a well made, high quality device. The kickstand is perfect. The bezels that reviewers complain about are fine and probably necessary for a number of technical reasons. Hello works great. The computer functions smoothly on all tasks I have set it to so far. The keyboard is the best compact keyboard I have every used, and I have old netbooks from Asus and HP, plus a half dozen bluetooth keyboards for iPad, plus the Lenovo 320 keyboard. The Microsoft beats them all. About charging: I tried an iPad charger, and a 5V 20 watt aftermarket charger I got for the Lenovo. I used a high quality Anker USB A to C cable. The Go would not recognize either charger. However, it does recognize 4 different Anker wall chargers I tried, all through their "IQ" ports, which are 5V 12 watt ports. In sleep mode, it will take 6-8 hours to charge. (A couple of times, when I shut down the Go completely to let it charge, it seemed to disconnect itself from the 12 watt charger, but in sleep mode it seemed to keep the connection.) If you are using the computer, expect to see the battery lose charge slowly when connected to only 12 watts. I tried a Qualcomm 3.0 fast charge port, but that didn't work. An Aukey USB C charger that can deliver 46 watts charged the device about the same as the supplied charger, using an Anker 6 foot USB C to C cable. The Aukey also has a USB A port for charging an iPhone or other device, so I would take that one with me when travelling and leave the Surface charger at home. (I also tried a cheap 5000 mAh portable battery on the 5V/2.0A output, and the Go failed to recognize it.) Battery life: I set up the Lenovo, the Go, and the iPad side by side and connected to my work software through Citrix Receiver and alternated between the three all day. The iPad had a bluetooth keyboard connected, plus the Citrix X1 mouse. The Lenovo and Go were used with their physically connected keyboards and trackpads. Brightness was set at a comfortable level on all three, about 60-70%, and the screens were not allowed to dim or turn off on all three. (The work software is information dense and hard on the eyes if the screen is any dimmer.) The Go reached 20% charge in 5 hours, followed by the iPad at 6.5 hours, and the Lenovo at about 7 hours. The Lenovo has an Atom x5 and exhibits a lot of lagginess and hitches even when working through Citrix Receiver. The keyboard experience is the best on the Go (I was using the Microsoft folding keyboard on the iPad, which is a very good keyboard). The Go is thinner and lighter than the Lenovo, but the Lenovo is 1920 X 1200 screen resolution to the Go's 1800 X 1200. Still, the difference did not really affect anything significantly. I like something compact and light, with small power bricks and cables for travelling (I go carry-on luggage only even for long trips, no checked luggage). The Surface Go is perfect for that scenario, and it doesn't have any annoying glitches or omissions or ergonomic mis-steps at all. I have never been able to say that about a 10 inch form factor Windows device before. By now, everybody knows that iOS and Windows 10 are so different that comparisons are close to futile. Using Microsoft Excel on an iPad is a cute trick that might be tolerable for brief stretches of time, but will be comfortable, ergonomic, and productive on the Go. Meanwhile, the tablet experience without keyboard while loafing on the couch or in bed is probably best left to the iPad, as it's ergonomics are optimized for that usage.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with some super valuable insights on your experience so far with the Surface Go. We're glad that this has been a great on-the-go solution for your traveling needs! We'd like you to know we're sending your insights up to our team, so thank you for taking the time to write this incredibly thoughtful review!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Almost the perfect 2-in-1. Better than expected

    Posted
    apflores413
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been eyeing the Surface Line of Laptops hybrids for some time now but could never justify the price. I might as well purchase a 2-in-1 laptop with more speed and Hard Drive size. I already own the new iPad with iPencil for half the price of a laptop, but I wanted something mobile and with full Windows. In comes the Surface Go and I wanted to see if this is what I was looking for...and YES IT DOES. I did a lot of research on the Surface Go to find out about the specs and to see if it really meets my needs. The Surface Go is exactly what I want and need...but with a few things I don't like. I initially bought the lower end model of 64GB and 4GB memory for $399, not to mention having to purchase the detachable keyboard for $99 (I didn't want to spend the extra $30 for the Signature cover) since I was getting the Arc Mouse also (another $70). I already owned the Bamboo Ink and decided not to purchase the Surface Pen. Although performance for the lower end model was great, I realized that I did need more space on it and ended up returning it and opting for the 8GB memory and 128 GB HD. There was a noticeable difference in performance to justify the extra $150. After playing around with the Go for the past 3 weeks, here are my thoughts: Pros: -You run FULL WINDOWS. I get Full access to my Microsoft Office which was the deal breaker. The iPad/Android versions are great, but limiting. With the Surface Go, everything I see on my laptop transfers onto my Go which is pretty neat. I can go to Starbucks and continue working where I left off, just a smaller screen. -Performance. You are running Windows S mode and can set up to run regular Windows if you wanted to download 3rd party apps. I actually like S mode as you save on your battery life and it feels good having that kind of protection. The 8GB memory is very noticeable compared to the 4GB version, especially if you multi task or using Adobe photoshop. -Screen: Some reviewers are not to happy with the 1800-1200 resolution, but I feel it looks great. -Battery: Running S-mode, I've clocked close to 8 hours. You cut that in half when you turn off S-mode. Just something to think about. -Expandable HD: MicroSd slot is found under the hinge. Tucked away and out of site. -Speakers: two front facing speakers are found on each side of the front screen. Good sound quality. -XBox One support: I have not done so yet, but it seems like you can play your XBox One games on the Surface Go and can connect your XBO controller as well. Cons: -Cost. At the end of the day I spend over $700 for the entire Surface Go experience. It can be argued that I could've bought an iPad Pro with that amount, but having full Windows was the deal breaker for me. It is costly, especially if this is supposed to be the Surface-on-a-budget line. -Accessories: It's only been out for a month and accessories are slowly trickling in. I bought an Urban Armor Gear metropolis case and it is perfect with the Go, along with a Tempered Glass screen protector. I know more are on the way, but it is taking long. Apple seems to have all of the accessories available at day of launch. -Apps: this is more Microsoft's fault than the Go, but the Microsoft App store is abysmal. Earlier this year they stopped supporting the Kindle App for new downloads. I'm able to use Kindle on my laptop but not the Surface Go. Also, there isn't a Google Play app for you as well. Overall I am really happy with the Surface Go. I am using iTunes on it and full Microsoft Office. I like the mobility that it provides me and can use it either as a tablet or computer. Just a few things I wished they were able to do, which is why I did not give it the full 5 stars. It is indeed the almost perfect 2-in-1 in my opinion.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're ecstatic that you're loving your Windows 10 experience in combination with your recent purchase of the Surface Go! This is a great device for taking your projects with you on-the-go. With your Microsoft OneDrive account, accessing your files in the cloud is a breeze, allowing you to switch between your favorite devices with ease. Thanks for leaving such a detailed account of your experience so far. This is really helpful for those looking into our most portable design ever.

      In regards to the kindle app, you may be able to download the PC version of the app from Amazon's website. However, you may need to switch out of Windows in S mode in order to do this.

      We're thrilled you're loving your experience so far. We're sending your input up to our team. Thanks again for going above and beyond with this review!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The Perfect Travel Companion

    Posted
    MobileTravelerCA

    2017 Surface Pro Owner Buys Surface Go As Companion Travel Device I have been using my Core M3, 4GB RAM, 128 GB storage Surface Pro for almost a year and NEVER feel wanting for more resources. With the Surface Dock I connect to all my peripherals ( 2 34" 4K monitors, laserjet printer, and high speed network connection with only the power connector. Windows 10 has been very stable and reliable and convinced me to evolve from a Apple-centric household to primarily Microsoft. The Surface devices are simply the right product (if premium hardware and pen-centric applications are important for your work / personal needs). The Surface Pen works really well for note-taking and journaling. The Apple pencil is too big and drew unwanted attention in professional group meetings. On week long trips, I travel with the Surface Pro and take the Surface Go as a companion device for use in coffee shops, and journaling in front of the TV. One Note and the Surface Pen have made transitioning to an all-digital content solution easy. I wanted an Every Day Carry (EDC) device that integrated seamlessly with my current investment in Surface products and peripherals. The 4GB Surface Go is the perfect device to carry in a small backpack and excels at being the perfect size for taking meeting notes and journaling throughout the day. It also works well as a media consumption device (use mobile phone as 4G hotspot) or store content on multiple Micro SD cards.. One Note's ability to sync content across multiple platforms allows one to work with the Microsoft Office suite across Mac and Windows devices fluidly. Using a nice sized Micros SD card to store all created content ensures there is plenty of space on the native device storage for applications and the Windows O/S. When you first get the unit, perform all the updates to the O/S BEFORE you start evaluating performance and general operations. Otherwise you may incorrectly believe the device is slower than it actually is. When traveling cross country or internationally, having the right technology to fit the task is essential and the Surface Go is powerful and flexible enough to be the right product for the job. Update: I carry a USB-C slim powerbank in-lieu of the provided power adapter in my EDC backpack and appreciate having extra on-the-go emergency recharging power if I need it for one or more personal devices (Surface Go, Mobile Phone, Bluetooth headphones, etc.) Thanks Microsoft

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great compliments! We can tell you put a lot of thought into writing this incredibly detailed review, and we're glad you took the time to call out your favorite features of the Surface Go! We're delighted to hear that this highly versatile, and perfectly portable design has been the perfect addition to the rest of your Surface devices and accessories. It sounds like you're seamlessly utilizing Microsoft OneDrive to access your files from all your favorite devices. We're so glad you have found this feature useful! We appreciate you letting the community know about ensuring your device has run proper updates. This is key for an optimal experience!

      Thanks again for being apart of our Surface family, we're happy to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great travel hybrid with a couple omissions

    Posted
    BoilerUP

    I travel extensively for my job and grow weary of carrying my Dell Inspiron 13 around, as ounces equal pounds and pounds equal pain. I primarily use my computer for browsing, video playback and light MS Office duties, and considered an iPad Mini 4 as it would do most of what I needed for a very light weight with standardized accessories with my iPhone. When I saw the Surface Go announced, I decided to give it a try and after a week of criss-crossing the country have been pleased with the decision as a new Surface user. The Go's form factor is very similar to a Gen1 iPad, very small and light. Spending an extra $100 for the (necessary) Type Cover feels like a ripoff and adds substantially to total cost, but with it the machine was sufficiently speedy for my on-the-go work emails and browsing, including multiple Chrome tabs open with Youtube videos. I wish the battery lasted longer, but it is sufficient for most tasks. Now for the picked nits: I wish the device had a USB-A port. I also wish it had a full-size SD card port, though MicroSD is just fine for most folks and I appreciate the extra memory capability. I will either need to replace multiple SD cards with MicroSDs or purchase a USB-C SD card adapter which is another peripheral to lose...but I knew that prior to purchasing the Go. On the whole, I have enjoyed the machine as it is less than half the weight of my Dell and does everything I do with a laptop on the road, with the ability to still use full Office. I have owned multiple netbooks and the Surface exceeds all of them as a laptop in terms of size, weight, usability and performance. The BIGGEST issue I see with this device is there is no method that I can discern for Amazon Video purchases to be downloaded to a Surface Go and played back while on an airplane. This makes the Go more or less useless as a media consumption device in any circumstance where wifi is not available, and is a GLARING omission by Microsoft. Yes, I could have purchased movies via iTunes or the Microsoft Store or download via Netflix, but this limits flexibility which makes the Go much less useful as a hybrid and more of an expensive yet performance-compromised small laptop. For this reason alone I have considered returning my Surface Go and replacing it with an iPad Mini 4 as I originally thought, as the iPad is more suited for media consumption but poor (in my experience/opinion) for work and email. For this reason I may keep the Go, but I'm disappointed that Amazon and Microsoft have not come up with a solution.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that the Surface Go has been the perfect travel companion! It may be a small package, but it sure packs the powerful performance of a laptop all inside this convenient tablet. We're glad that this very versatile device has been able to fit your business needs while on-the-go. We're sorry that you're not able to download movies from Amazon. We looked to see if there was anything to do, but unfortunately at this time, downloading movies to watch later from Amazon is only compatible with the following devices: Fire tablets (except Kindle Fire 1st Generation), Fire phone, Android phones and tablets and iOS devices. We're glad you found some alternative entertainment options for your trips. We would like you to know that we are sending your feedback up to our team, so thanks for sharing your detailed experience with us!

      We hope you continue to love all the Surface Go has to offer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Don't be afraid of the base model

    Posted
    the411
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I took a chance on the base model and to be honest I wasn't expecting much being that all the tech blogs reviewed the 128 SSD/8GB version and pretty much said to disregard the base model due to it having only 4GB of RAM and slower eMMC storage. However after using it for a couple of days I must say I'm very impressed with how responsive and capable the base model is. The eMMC storage may not be as fast as the SSD but that doesn't mean the end result is a poor user experience. I've left Windows 10 in S mode so far and don't see a need to switch it off. Now if you plan to do more with the machine like using Chrome and installing applications that aren't in the windows store then you may want to purchase the 8GB model, but other than that the 4GB machine is pretty capable and something to be considered. Windows Hello is quick and easy to setup and works flawlessly. Powering the machine up and logging into windows doesn't take long at all. We are talking a couple seconds here. 64 GB doesn't sound like much these days but after installing a few apps from the store and an OS update I have 39.0 GB left. Plenty of storage for my needs and if I need more I can always add a micro SD card. The build quality is excellent and what you come to expect from a surface product. The display is crisp with sharp text and nice and bright. The 10 inch screen is the perfect size for using on the go and if needed one can use a dock or adapter to connect it to a larger screen. The type cover while shrunken down some has been a pleasure to type on. Didn't take me long to adjust and the track pad is a nice size as well to a point where I didn't feel like I needed to grab my bluetooth mouse while using it. Overall the 4GB RAM / 64 GB eMMC model is definitely worth a look and not a waste as these tech blogs say. Its easy to assume that it's not worthy without actually using it. Like I said, I was initially skeptical and expected to exchange it for the higher priced model but after using it I don't feel I need to at all. The higher priced model might even be overkill for some. When I need to do something that requires more power then I'll grab my 2013 macbook pro or use my alienware desktop but for on the go and/or portability I'm definitely leaving my macbook at home and taking the surface go. In closing I'm impressed. Great job microsoft.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear that the Surface Pro has impressed you with its outstanding ability to perform on-the-go. For being our most compact machine yet, the Surface Go certainly packs an impressive amount of power! We're proud to make rave worthy products that our customers can utilize fully to get day-to-day tasks done in a snap. Thanks for leaving such an incredibly thoughtful review for the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very portable, yet smooth (4GB/64GB)

    Posted
    zeppelin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reading many tech reviews of this product, I was initially hesitant to purchase this product because of its apparently low performance "Pentium Gold" processor and its eMMC storage. I could not justify paying for a Surface Pro 6 as I needed something lighter and do not need an i5 to watch videos and run Remote Desktop (this buy is intended to be my secondary computer). Therefore, I felt compelled to take a chance on this one. Built: Very well built with rounded edges on the back that make it easy to carry and use in tablet mode. The bezels are a little thick, but that makes it well suited to be used in the tablet mode. The screen has a very good resolution for this price point, the inclusion of a USB-C makes it very easy to connect to an external monitor if needed (I don't have the expensive Surface Dock, I just use and HDMI to USB-C converter), or sometimes even as a charging port. Software: For the first couple of days until my Type Keyboard arrived, I experimented in the tablet mode while still in the 'S' Mode. It worked quite well, the touch is very responsive and the on-screen keyboard is not bad. Turned out I wasn't a big fan of the 'S' mode - I needed Cisco Anyconnect to use Remote Desktop, and therefore ended up switching to Windows 10 Home which is free and extremely easy. I downloaded Chrome, and this was not at all optimized for touch. The virtual keyboard does not even show up to let you type - in fact, I realized that apps not from the Microsoft Store don't work well in the tablet mode. However, this wasn't at all a problem for me, as my Type Keyboard arrived soon and then I did not really use the touch mode very often after. Performance-wise, there was no difference for me in the S Mode or normal Windows. When attached to the Type Keyboard, this device is an absolute joy. The keyboard is surprisingly spacious for its size. The trackpad is great. All the third party apps work just as well as they would on any computer. I sometimes have 20 tabs opened in each Edge and Chrome, but haven't noticed any lag. Bottomline: The tech reviewers on Youtube really think about photo/video editing and gaming when they review such devices, forgetting that most people just use gadgets for ordinary Microsoft Office or multimedia browsing. This device is great, if that is one's need. If i ever need more real estate or processing power, my i7 MacBook Pro is what I would use. Yet, the other 90% of the time, I will be using my Surface Go.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Let us be the first to say; wow! what an incredibly detailed review of your experience so far with Surface Go. We're so glad you decided to give it a try. We're thrilled you have found this to be the perfect fit for your needs. Between its impressive performance as well as versatile design, Surface Go is the perfect device to help you accomplish your day-to-day tasks, from wherever you like to work. Thank you for raving about your experience to the community! We hope you continue to enjoy your Surface experience.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A good sweet spot between tablets & notebooks

    Posted
    BoltsBearsJosh

    I wasn't sure that I was going to like this at first. I am coming from an iPad Pro 10.5" with the Apple Smart Keyboard and was looking for something that offered a little more productivity than an iPad. Was also looking at the Tab S4 but after seeing the Surface Go recently released, I decided to go with that instead. This is a good product if you ask me, and while it doesn't come with the Typecover keyboard, I wouldn't recommend this product without it. I understand the reasoning for not including it was to cut costs for those that might already have a bluetooth keyboard and mouse at home, but again, I think the typecover is pretty necessary. The Surface Go, provided you know what its limits are is a very good sweet spot for blurring the lines between a tablet ad a pc. It functions very well for a product thats sort of in the middle. Is it as powerful and fast as an iPad pro? No. Is the battery life as good as an iPad? No. Are you going to able to play heavy games and run intense programs with this? No. But this doesn't really hurt the value of this machine to me. The battery while not as long lasting as an iPad at 10 hours, I feel like Microsofts claim of "up to 9 hours" might not be stretching it too far, I would say you can probably get around 6-7 hours off a full charge depending on how you use it. In my time using the Surface Go, I had around 5 Edge tabs open (including a Youtube video), as well as messing around with a couple of other apps and I didn't really feel like the Surface was struggling too much at all, and again this is on the base model Surface Go.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted at all the wonderful things you have to say about the Surface Go! We loved reading your review, and we could tell that you put a lot of thought into writing this. Thanks for calling out some of your favorite features like the unique design that allows not only for portability, but lasting productivity through your day. If you are interested, we have some tips and tricks on how to make your battery on your Surface Go last longer. Check out these optimization tips here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      Thanks for sharing your great experience with the community, and welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A bit pricey, but a great second device

    Posted
    RichardB

    So I was pretty skeptical of the Surface Go (especially the 4GB version). I am not a lover of Windows 10, but I had been eyeing the full size Surface tablets for a while, However, the cost was always more than I wanted to spend on a 2nd computer. I'm a multi-OS user, and generally I use a $170 Chromebook for a secondary device. I love ChromeOS, but when my Chromebook screen went out (after 2 years of use), I started the search for a new device to carry with me when I travel and use on the couch. Due to the creep of Chromebook pricing (and the fact that BestBuy had a 4GB Surface Go as a discounted openbox item), I decided to give the Go.... well a go. Long story short, its a decent device; actually the best Windows Tablet I have owned.. Build quality is amazing, as is the screen and the type keyboard. I am using it with full Windows (the openbox model was already switched, so I never tried S mode). Performance is acceptable, verging on good at some things. I play Cuphead, and it seems to work great with Edge (minus some strange quirks here and there) . Occasionally, I do get some lag (such as when writing this review) between when I type and when it registers onscreen. It seems dependent on the website, but it is a bit disappointing in 2018. Battery life is okay, nothing magical, but okay. The biggest issue I have is the price. I believe that $299 would be a much more appropriate - ESPECIALLY since the keyboard is an extra $100+. Overall, I'm not 100% sure I will keep it, but I am pretty impressed. It seems like some stuff works really well, and I love the size. But when things go quirky, it makes me question spending $400+ on a second device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Richard,

      Thanks for sharing your honest feedback with us! We're so glad to hear that you're loving the quality design of the Surface Go. We're excited to offer our customers this ultra portable design that packs quite a bit of power! If you feel like your device is ever running slower, we have some optimization tips to help you get your Surface running faster. Check out our tips here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We appreciate you taking the time to share your thoughts with the community!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    So far impressed

    Posted
    JCmiami1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an older model iPad and was looking to update to a new model. The new iPads are just a bit faster and lighter and use the same mobile OS as my older iPad. I was looking for something that runs a none mobile OS plus can run the full Microsoft Office Suite in a compact form. To be frank, I was never a fan of Microsoft Windows especially Windows 10 which to me is just too cluttered but Apple products have become just too expensive for what you get. A friend recommended Surface Go and I read many online positive reviews. I went to the Best Buy store and tried the Surface Go out and actually liked it - especially the size and light weight. I went ahead and ordered the 4G/64G model with the keyboard and pen (black pen was $10 cheaper on sale). I plan to use the Surface to write resumes, take a few online courses, surf the web and go on a few social media sites - no heavy work. I've had the Surface Go for a little less than a week now and have used it everyday. Its not super quick but its no slouch. Its handled work documents, excel spreadsheets, online courses with video with zero problems, no freezing, no lock ups, no lag. Very responsive using the pen and the attaching keyboard. You can also add a mouse too. Easily connects to WiFi and Bluetooth. It also super portable. So far, I'm very happy with it and actually impressed. The reasons why I gave it 4 stars are the following: 1) can get costly adding the keyboard and pen. 2) Microsoft app store is well horrible actually dismal. 3) Windows 10 still cannot compete with Mac OS in terms of ease of use and simplicity.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your Surface Go experience with the community. We're so glad this has been a great fit for you so far. We're very proud to offer our customer big productivity all in this beautifully packaged lightweight design. We appreciate you sharing your honest feedback as we are constantly striving to listen and respond to our customers needs. We hope you continue to love all Surface Go has to offer.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    This is my fourth Surface

    Posted
    BusyGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the Surface tablets! I have one of the originals, an RT. I love the versitility of being able to remove the keyboard and I use the pen all the time. I have a Pro 3 and a Pro 4. I teach at the college level and it was getting difficult to stand and write on a chalkboard or whiteboard because of some physical limitations. I used Word initially with the pen and project my notes during class to the screen but it started to crash so I moved over to OneNote. I don’t have to deal with tons of files anymore either. I just delete the folder after the semester ends. I save a pdf and upload my notes into the LMS so student can use them to check thier class notes or review my notes if they miss a class. I bought the Go on vacation and will admit that it was an impulse purchase. At $399 how could I pass it up. I needed something to read e-books, my Kindle Fire just wasn’t cutting it anymore. The GO is light so you can toss it in a purse and literally GO. So, why only 4 stars, well, it comes with Windows in S mode, which means you can only download Microsoft approved programs. They say it reduced the probability of geting viruses, but it really only takes a quick web search to find out how to get it out of S mode. As with any device you access the internet with, use some kind of virus protection! Another drawback is that it doesn’t have a USB port so you are OK if you keep everything in the cloud and have a wifi enabled printer. Which I do. I just bought a converter so I can plug in a VGA cable or a USB thumb drive. It does have bluetooth so you can use a mouse. You also need to drop a pretty penny on a Surface pen , type cover, and a bluetooth mouse if you want to really use it to its full potential.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello there,

      Thank you so much for sharing your experience with us! Receiving your feedback helps us be better for our you in the long run! Plus, we're delighted you've had such a positive experience with the Surface line of products!

      You probably already know this but, in case not, your Surface Go can connect to a Surface Dock! The Surface Dock will connect to your Surface Go via the charging port and will allow you to connect to USB, USB-C, auxiliary, and a handful of other devices. Check it out here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910

      Cheers to your productivity!

      Sincerely,
      Jo
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Way to GO Microsoft

    Posted
    surfaceGo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Check the web for full reviews. What you need to know...great form size factor, yes...buy the ms keyboard for it...No, other ms keyboards will not connect to it. It comes with Win10 S mode enabled, can change to plain Win10 mode if wanted. Think of S mode as having a Mom watch over the kids so they don’t install things on the device that Windows feels might not work well, are not user friendly else may be software that is not safe. Windows store apps offered are much less then apple store though for it’s size and purpose one can get by in Win10 S mode. You are not doing CAD design on this thing. Chip is fast enough, 64 build in memory and memory type is fine and fast enough with enough space left on it from the factory. Install a memory card if you wish, super easy to do and you can move any new apps installed to it instead of internal memory. Honestly, I don’t know that I notice any speed difference if app is ran from internal memory or card. Might be a tad slow during any required initial updates from the mothership MS though once you get past that part she is a smooth and too me fast enough tablet. Probably the model with the SSD internal memory is a drop quicker to download updates or open/close apps else save files though maybe we are talking a few seonds here or there. Unless you need the extra size that a 128gb ssd storage offers I would say stick with the 64gb model. After all both use the same system chip. Screen is very sharp and nice. It is about a perfect size, you can remove the ms keyboard and almost use it as an ipad. Better actually, yet still have a full on Win10 device, with touch screen, and a dang very good ms keyboard to boot. If you can find one on sale I vote GO buy it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're impressed at the amazing detail you put into this review for the community! We're delighted you're loving your Surface Go experience so far. As our most portable device to -date, taking your projects with you on-the-go is a breeze! Thanks for sharing your honest experience with the community, as reviews like these are very helpful!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Best tablet for the $$

    Posted
    Smoothy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the Surface Go to use primarily as a tablet and while I'm puzzled why certain apps do not exist in the Windows 10 store, I'm overall very happy with the purchase. I also "upgraded" mine from Winodws 10 S to Windows 10 Home (for free via Windows Store) to allow non-Store programs . I do also use it in "PC" mode when I need to do more "computer-y" things (i.e. look at something for work; troubleshoot my network, etc.). So, in my mind, having the flexibility to run as a "full computer" is very desirable. Also, if my primary laptop fails/is on the fritz, then I can easily use this for work. The keyboard cover is adequate (probably the best/one of the best experiences with keyboard on a tablet) but overall, I did buy a Lenovo USB C hub to give me all of the connections I need for full keyboard, mouse and even gigabit ethernet. So if using for work, I would highly recommend getting a good USB C dock/hub. I also use it to stream Xbox games within the house (i.e. when both TVs are in use) and it works relatively good for that. In the end, another brand tablet can't do all that I currently use my Surface Go for so IMO, it's the best tablet for the $$. I'll also say that it's plenty fast enough for browsing and office (i.e. general work type stuff) and I also have not run into any major slowness or memory issues (I have the 4GB/64GB version). However, if you are a true power user that has a lot of programs running concurrently, you should either get a Surface Pro series or a Surface laptop (or other small laptop). I rated it 4 stars due to still missing apps that are on every other platform (Amazon video, etc.).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing this incredibly detailed review with the community. We're thrilled that you decided to give the Surface Go a try, and that it has been a great fit for you. If you're interested, we also offer our customers the Surface Dock, which includes 4 additional USB ports, 2 mini display ports, a gigabit Ethernet port, as well as a 3.5mm audio input. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      We hope you continue to enjoy this small but mighty machine!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better than I expected

    Posted
    Plastics

    I probably have a dozen laptops. I haven't found the perfect one. When I saw the Surface Go for preorder, and with the $50 egift card from BestBuy making it a net purchase of $350 I couldn't resist. I was very skeptical with just 4 GB Ram and 64 GB eMMC drive. I was worried by some of the pre-reviews that it would be too slow and may have made a mistake purchasing. But instead I am incredibly impressed. The size is excellent to handle as a tablet or as a small laptop. Have had no problem with the speed of it with email, surfing, videos, Office programs. I just wouldn't expect to run graphics intensive or huge spreadsheets, programs etc on it but it is smooth. I got a 256GB micro sd for very cheap and will put it in for extra storage. I still haven't found the perfect laptop (I have all the brands including Mac and HP and Lenovo, Surface, etc) but this is one that I will use frequently. I am glad I bought the cheaper one because for a net cost of $350 it is a great deal. For what it is supposed to do it is excellent. The build quality, screen resolution, touch sensitivity, etc are great. Would highly recommend.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow, what a thoughtful review of the Surface Go! We can tell you put quite a bit of time and effort into sharing your thoughts with the community, and we're glad you did. We are absolutely thrilled that you have been so impressed with your experience so far! Thanks for calling out some of your favorite features like the ultra portable size, as well as speed and versatility. We're glad you love your new Surface Go!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great mini Surface

    Posted
    BBRIBBS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I haven't had any issues since I read before I use a product so that I know how to use it. 4 GB is plenty of ram for the average user, in fact Windows 10 automatically keeps free ram available and makes adjustments as needes to keep the device running smooth. I have had no issues at all since my applications are installed on my 128GB high speed SD card I installed that cost $29.00 on sale. I also have it set to automatically clean the eMMC drive once a week and I clean it myself after updates, I have 34GB free on my main drive out of 58 (64). I write on the screen all the time with the Surface pen without issues after calibration and the OS recognizing my handwriting. Chrome runs great after going into settings to make better adjustments. I also use the task manager to prevent unnecessary startups and made adjustments to create a very useful and convenient alternative to carrying my iPad and Surface Pro 4. You can read online how to make adjustments and keep things clean to get this little computer to work great. 64 GB is plenty and 4 GB of ram is plenty as well, 1.8 GB is usually fre on mine even when using Stagelight Music and Chrome. Learn to read and follow directions, it's a great device for those who do.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing some helpful tips with the community! We're thrilled to hear you're loving the specs of your Surface Go so far. It sounds like you have found the perfect solutions for utilizing external memory on your device. Don't forget you can always use your free Microsoft OneDrive account to store even more files using the cloud. We hope you continue to enjoy the uniquely portable yet powerful design of Surface Go.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Some good, some bad, more frustration

    Posted
    agauv
    • My Best Buy® MemberMember

    I have had my surface go for about a month. My main reason for selecting the surface go as a replacement for my old ipad was to have a portable tablet that would be more compatible with microsoft office products. In that regard it is a better performer than the ipad. The problem I have is my browsers, both edge and chrome, often have trouble calling up webpages and I have noticed the download of graphics in emails is sluggish. In this regard my old ipad was a much better performer. I ran the network troubleshooter and I am getting an error that windows cannot automatically detect this network's proxy settings. I do not have a proxy server selected in my internet connection setting, I have tried the microsoft virtual agent which has not been helpful and I can't figure out how to actually contact a real person at microsoft for support. The one year warranty isn't very helpful if you can't actually contact anyone. Not to mention when you go through all the effort to fill out a form on a webpage, then hit submit, it fails, and you have to start all over again ...or worse, if your making a purchase and you don't want to take the risk of a double order - well I have about had it with the performance of my Surface Go. It's disappointing because I was happy and excited at first with the Windows based tablet and pc like operation.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear you have been having difficulties with your Surface Go. We care deeply about your experience, and we would like to lend a helping hand. We have alerted our specialized care team regarding your device, and they are ready to listen and assist. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1811306280161.

      We look forward to hearing from you!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Full Microsoft Office and Best Tablet Keyboard

    Posted
    Chad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm glad I didn't just buy this online through Amazon, the specialist in the computer section of the store was a Microsoft rep/specialist that was exceptional; that made a difference for me. I could ask and have answered all of the questions that I could think of, not to mention actually try out the products. The Surface Go itself is awesome. I wanted a tablet because I wanted something small and very portable that I could type up a paper or make a presentation with using real Microsoft Office programs rather than the limited version of Office found on my Samsung Galaxy smartphone. The keyboard is also better than iPad, Galaxy or Pixel tabs because of the mouse and general ergonomics. I found a touchscreen(tablet) with a keyboard awkward without a mouse. And again, those tablets don't have the full Microsoft Office programs that I wanted for work and school. Surface Go looks like a tablet (and can function that way if you want it to) but it is a full PC. The 4gb ram and 128gb storage is not a problem either. Solid state drive means that it runs faster than 4gb ram sounds. Microsoft One Drive and a memory card slot make my saving money on the memory, ie- not getting the Surface Pro, a big win!!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chad,

      Thanks for sharing your amazing experience with our friends at Best Buy. We think they're pretty outstanding too! We are thrilled they helped you find the perfect fit with the brilliantly portable Surface Go. It sounds like your making the most of your device with external storage via your Microsoft OneDrive account. This is a fantastic way to expand your memory without breaking the bank. We appreciate you taking the time to share this great review with the community. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A Versatile Device for Students and Professionals

    Posted
    ProtoTronix

    I was a bit hesitant to get the 4 GB model, but I am so glad I did! This unit is very speedy. Now no, I won't have 10 tabs on google chrome open. But I can easily have 5 tabs on edge open, with a few more applications running in the background, and the GO still runs fine. It's great for taking notes, web browsing, typing up an email or paper, or for just watching some media during a study break. It's even capable of some light gaming (you can also stream games from your xbox, or from another pc to play steam games if your network is up to speed). The 10-inch size is perfect for portability purposes, and with the 3:2 aspect ratio, you have more screen real estate than you would with a laptop of a standard aspect ratio of the same size. Now I have seen some people complain that it is not a "full hd" quality screen. Firstly, it's not supposed to be! Full hd is a 16:9 aspect ration, this device has a 3:2. The quality of the screen is magnificent though. The 97% srgb accuracy makes this a great device for an artist or for media consumption. The battery life lasts me about 9 hours, depending on the applications I am running. Overall, I love this Surface, and I highly recommend the Surface Go for students or anyone who needs a versatile secondary device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing the community with such a detailed and in-depth review. We loved reading about all the features you are enjoying such as its ultra portable design, brilliant display, gaming capabilities, and versatile two-in-one capabilities. With the Surface Go, there's a lot to love! We very much appreciate your honest review, as this is very helpful for the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice little Windows tablet

    Posted
    TexasBrit
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First thing I did was take the free upgrade from Windows 10 on S mode to Windows 10 Home. S mode wouldn't allow the install of too many of my windows software. NEXT: so long as you understand the limitations of tablets such as this it's not a bad little device. Relatively quick considering the processor & RAM and for email and quick surfing online it's pretty nimble. Due to the small SSD after Windows and things like Office & anti virus are installed there isn't that much space left for storage space. I save files to the cloud or USB drive. Keyboard cover attaches and detaches in a snap and is backlit, helpful for working in dim lit situations. The negative? Overpriced compared to its competitors and paying extra for the keyboard cover and a stylus is a bit of a bug bear for many. Is it worth the price tag ? That's a subjective assessment for the individual to make. Personally I love it even after paying for the keyboard and stylus. It just has a "professional" feel to it that many of its competitors lack. Most of its competitors include the keyboard though; that would have to be your call.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share such an in depth review of Surface Go with the community. Your feedback is important to us, and we enjoyed reading all the great things you had to say. We're thrilled that you're loving our most compact design to-date to handle productivity on-the-go. We hope you continue to enjoy this professional tool!


      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome Laptop Replacement

    Posted
    Vince
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I heavily debated purchasing the Surface Go vs. an Apple Ipad. Ultimately I decided upon the Surface Go. I am extremely happy I did. After disabling the S mode feature I was able to install the software I wanted including Office 365 and Adobe Illustrator, Photoshop and InDesign. The Adobe products aren't blazing fast on the Surface GO, but they are certainly capable of making minor edits while on the go. I'm not a huge gamer, but Asphalt 9 runs pretty smoothly on it. The only con to this machine is battery life and storage. The battery lasts about 5 hours or so during heavy use, but on days when I am not on it to much, it'll last me all day. I do wish I had upgraded to the 128gb of storage version as I am already almost at my limit. That's ok though as I think I have pretty much everything I need and use Google Drive Stream for the rest. All in all very happy with my purchase. Pen and Keyboard are a must have! I also bought an additional battery charger for a second location.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Vince,

      Thanks for sharing how you like to use your Surface Go with the community! We're thrilled that this has been a great fit for you! We have some great tips for you to utilize external storage options for your Surface Go if you should find your self needing more. Check out out handy tips here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.

      Kind regards,
      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    4GB is underated

    Posted
    EddyC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I initially purchased a 2018 iPad with the Apple Pencil. The purpose of the device is to use to manage email, light PowerPoint, Excel and Word while on the go instead of dragging my laptop. When necessary I can jump into my laptop for more strenuous work needs. The iPad failed horrifically at this, from the wrong screen resolution to run Splash top to not yet being able to use a mouse. I switched it out for the Surface Go and I have loved every second of it. I was hesitant on the 4GB model as it seems everyone recommends the 8GB version. All I can say is they must be using the device for things it was not designed for. I run Outlook, couple of Excel documents, Sykpe, PowerPoint and a few browser tabs open and there is NO lag. I have even run all of this while using dual 20" screens off the USB C port. If your needs match mine then 4gb is all you need and you can put the saved money towards the pen which is great for marking up excel, PDFs and other documents.

    I would recommend this to a friend