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Microsoft - Surface Go - 10" Touch-Screen - Intel Pentium Gold - 4GB Memory - 64GB Storage - Silver-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 109 reviews

88%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Best compact Windows device ever

    Posted
    CPC17

    I bought this on release day (8GB/128GB SSD), and have been using it regularly since. I also have a Lenovo Miix 320 (4GB/64GB eMMC), and an iPad Air 2, so I can make some comparisons. The Go is a well made, high quality device. The kickstand is perfect. The bezels that reviewers complain about are fine and probably necessary for a number of technical reasons. Hello works great. The computer functions smoothly on all tasks I have set it to so far. The keyboard is the best compact keyboard I have every used, and I have old netbooks from Asus and HP, plus a half dozen bluetooth keyboards for iPad, plus the Lenovo 320 keyboard. The Microsoft beats them all. About charging: I tried an iPad charger, and a 5V 20 watt aftermarket charger I got for the Lenovo. I used a high quality Anker USB A to C cable. The Go would not recognize either charger. However, it does recognize 4 different Anker wall chargers I tried, all through their "IQ" ports, which are 5V 12 watt ports. In sleep mode, it will take 6-8 hours to charge. (A couple of times, when I shut down the Go completely to let it charge, it seemed to disconnect itself from the 12 watt charger, but in sleep mode it seemed to keep the connection.) If you are using the computer, expect to see the battery lose charge slowly when connected to only 12 watts. I tried a Qualcomm 3.0 fast charge port, but that didn't work. An Aukey USB C charger that can deliver 46 watts charged the device about the same as the supplied charger, using an Anker 6 foot USB C to C cable. The Aukey also has a USB A port for charging an iPhone or other device, so I would take that one with me when travelling and leave the Surface charger at home. (I also tried a cheap 5000 mAh portable battery on the 5V/2.0A output, and the Go failed to recognize it.) Battery life: I set up the Lenovo, the Go, and the iPad side by side and connected to my work software through Citrix Receiver and alternated between the three all day. The iPad had a bluetooth keyboard connected, plus the Citrix X1 mouse. The Lenovo and Go were used with their physically connected keyboards and trackpads. Brightness was set at a comfortable level on all three, about 60-70%, and the screens were not allowed to dim or turn off on all three. (The work software is information dense and hard on the eyes if the screen is any dimmer.) The Go reached 20% charge in 5 hours, followed by the iPad at 6.5 hours, and the Lenovo at about 7 hours. The Lenovo has an Atom x5 and exhibits a lot of lagginess and hitches even when working through Citrix Receiver. The keyboard experience is the best on the Go (I was using the Microsoft folding keyboard on the iPad, which is a very good keyboard). The Go is thinner and lighter than the Lenovo, but the Lenovo is 1920 X 1200 screen resolution to the Go's 1800 X 1200. Still, the difference did not really affect anything significantly. I like something compact and light, with small power bricks and cables for travelling (I go carry-on luggage only even for long trips, no checked luggage). The Surface Go is perfect for that scenario, and it doesn't have any annoying glitches or omissions or ergonomic mis-steps at all. I have never been able to say that about a 10 inch form factor Windows device before. By now, everybody knows that iOS and Windows 10 are so different that comparisons are close to futile. Using Microsoft Excel on an iPad is a cute trick that might be tolerable for brief stretches of time, but will be comfortable, ergonomic, and productive on the Go. Meanwhile, the tablet experience without keyboard while loafing on the couch or in bed is probably best left to the iPad, as it's ergonomics are optimized for that usage.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with some super valuable insights on your experience so far with the Surface Go. We're glad that this has been a great on-the-go solution for your traveling needs! We'd like you to know we're sending your insights up to our team, so thank you for taking the time to write this incredibly thoughtful review!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The Perfect Travel Companion

    Posted
    MobileTravelerCA

    2017 Surface Pro Owner Buys Surface Go As Companion Travel Device I have been using my Core M3, 4GB RAM, 128 GB storage Surface Pro for almost a year and NEVER feel wanting for more resources. With the Surface Dock I connect to all my peripherals ( 2 34" 4K monitors, laserjet printer, and high speed network connection with only the power connector. Windows 10 has been very stable and reliable and convinced me to evolve from a Apple-centric household to primarily Microsoft. The Surface devices are simply the right product (if premium hardware and pen-centric applications are important for your work / personal needs). The Surface Pen works really well for note-taking and journaling. The Apple pencil is too big and drew unwanted attention in professional group meetings. On week long trips, I travel with the Surface Pro and take the Surface Go as a companion device for use in coffee shops, and journaling in front of the TV. One Note and the Surface Pen have made transitioning to an all-digital content solution easy. I wanted an Every Day Carry (EDC) device that integrated seamlessly with my current investment in Surface products and peripherals. The 4GB Surface Go is the perfect device to carry in a small backpack and excels at being the perfect size for taking meeting notes and journaling throughout the day. It also works well as a media consumption device (use mobile phone as 4G hotspot) or store content on multiple Micro SD cards.. One Note's ability to sync content across multiple platforms allows one to work with the Microsoft Office suite across Mac and Windows devices fluidly. Using a nice sized Micros SD card to store all created content ensures there is plenty of space on the native device storage for applications and the Windows O/S. When you first get the unit, perform all the updates to the O/S BEFORE you start evaluating performance and general operations. Otherwise you may incorrectly believe the device is slower than it actually is. When traveling cross country or internationally, having the right technology to fit the task is essential and the Surface Go is powerful and flexible enough to be the right product for the job. Update: I carry a USB-C slim powerbank in-lieu of the provided power adapter in my EDC backpack and appreciate having extra on-the-go emergency recharging power if I need it for one or more personal devices (Surface Go, Mobile Phone, Bluetooth headphones, etc.) Thanks Microsoft

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great compliments! We can tell you put a lot of thought into writing this incredibly detailed review, and we're glad you took the time to call out your favorite features of the Surface Go! We're delighted to hear that this highly versatile, and perfectly portable design has been the perfect addition to the rest of your Surface devices and accessories. It sounds like you're seamlessly utilizing Microsoft OneDrive to access your files from all your favorite devices. We're so glad you have found this feature useful! We appreciate you letting the community know about ensuring your device has run proper updates. This is key for an optimal experience!

      Thanks again for being apart of our Surface family, we're happy to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Almost the perfect 2-in-1. Better than expected

    Posted
    apflores413
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been eyeing the Surface Line of Laptops hybrids for some time now but could never justify the price. I might as well purchase a 2-in-1 laptop with more speed and Hard Drive size. I already own the new iPad with iPencil for half the price of a laptop, but I wanted something mobile and with full Windows. In comes the Surface Go and I wanted to see if this is what I was looking for...and YES IT DOES. I did a lot of research on the Surface Go to find out about the specs and to see if it really meets my needs. The Surface Go is exactly what I want and need...but with a few things I don't like. I initially bought the lower end model of 64GB and 4GB memory for $399, not to mention having to purchase the detachable keyboard for $99 (I didn't want to spend the extra $30 for the Signature cover) since I was getting the Arc Mouse also (another $70). I already owned the Bamboo Ink and decided not to purchase the Surface Pen. Although performance for the lower end model was great, I realized that I did need more space on it and ended up returning it and opting for the 8GB memory and 128 GB HD. There was a noticeable difference in performance to justify the extra $150. After playing around with the Go for the past 3 weeks, here are my thoughts: Pros: -You run FULL WINDOWS. I get Full access to my Microsoft Office which was the deal breaker. The iPad/Android versions are great, but limiting. With the Surface Go, everything I see on my laptop transfers onto my Go which is pretty neat. I can go to Starbucks and continue working where I left off, just a smaller screen. -Performance. You are running Windows S mode and can set up to run regular Windows if you wanted to download 3rd party apps. I actually like S mode as you save on your battery life and it feels good having that kind of protection. The 8GB memory is very noticeable compared to the 4GB version, especially if you multi task or using Adobe photoshop. -Screen: Some reviewers are not to happy with the 1800-1200 resolution, but I feel it looks great. -Battery: Running S-mode, I've clocked close to 8 hours. You cut that in half when you turn off S-mode. Just something to think about. -Expandable HD: MicroSd slot is found under the hinge. Tucked away and out of site. -Speakers: two front facing speakers are found on each side of the front screen. Good sound quality. -XBox One support: I have not done so yet, but it seems like you can play your XBox One games on the Surface Go and can connect your XBO controller as well. Cons: -Cost. At the end of the day I spend over $700 for the entire Surface Go experience. It can be argued that I could've bought an iPad Pro with that amount, but having full Windows was the deal breaker for me. It is costly, especially if this is supposed to be the Surface-on-a-budget line. -Accessories: It's only been out for a month and accessories are slowly trickling in. I bought an Urban Armor Gear metropolis case and it is perfect with the Go, along with a Tempered Glass screen protector. I know more are on the way, but it is taking long. Apple seems to have all of the accessories available at day of launch. -Apps: this is more Microsoft's fault than the Go, but the Microsoft App store is abysmal. Earlier this year they stopped supporting the Kindle App for new downloads. I'm able to use Kindle on my laptop but not the Surface Go. Also, there isn't a Google Play app for you as well. Overall I am really happy with the Surface Go. I am using iTunes on it and full Microsoft Office. I like the mobility that it provides me and can use it either as a tablet or computer. Just a few things I wished they were able to do, which is why I did not give it the full 5 stars. It is indeed the almost perfect 2-in-1 in my opinion.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great travel hybrid with a couple omissions

    Posted
    BoilerUP

    I travel extensively for my job and grow weary of carrying my Dell Inspiron 13 around, as ounces equal pounds and pounds equal pain. I primarily use my computer for browsing, video playback and light MS Office duties, and considered an iPad Mini 4 as it would do most of what I needed for a very light weight with standardized accessories with my iPhone. When I saw the Surface Go announced, I decided to give it a try and after a week of criss-crossing the country have been pleased with the decision as a new Surface user. The Go's form factor is very similar to a Gen1 iPad, very small and light. Spending an extra $100 for the (necessary) Type Cover feels like a ripoff and adds substantially to total cost, but with it the machine was sufficiently speedy for my on-the-go work emails and browsing, including multiple Chrome tabs open with Youtube videos. I wish the battery lasted longer, but it is sufficient for most tasks. Now for the picked nits: I wish the device had a USB-A port. I also wish it had a full-size SD card port, though MicroSD is just fine for most folks and I appreciate the extra memory capability. I will either need to replace multiple SD cards with MicroSDs or purchase a USB-C SD card adapter which is another peripheral to lose...but I knew that prior to purchasing the Go. On the whole, I have enjoyed the machine as it is less than half the weight of my Dell and does everything I do with a laptop on the road, with the ability to still use full Office. I have owned multiple netbooks and the Surface exceeds all of them as a laptop in terms of size, weight, usability and performance. The BIGGEST issue I see with this device is there is no method that I can discern for Amazon Video purchases to be downloaded to a Surface Go and played back while on an airplane. This makes the Go more or less useless as a media consumption device in any circumstance where wifi is not available, and is a GLARING omission by Microsoft. Yes, I could have purchased movies via iTunes or the Microsoft Store or download via Netflix, but this limits flexibility which makes the Go much less useful as a hybrid and more of an expensive yet performance-compromised small laptop. For this reason alone I have considered returning my Surface Go and replacing it with an iPad Mini 4 as I originally thought, as the iPad is more suited for media consumption but poor (in my experience/opinion) for work and email. For this reason I may keep the Go, but I'm disappointed that Amazon and Microsoft have not come up with a solution.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that the Surface Go has been the perfect travel companion! It may be a small package, but it sure packs the powerful performance of a laptop all inside this convenient tablet. We're glad that this very versatile device has been able to fit your business needs while on-the-go. We're sorry that you're not able to download movies from Amazon. We looked to see if there was anything to do, but unfortunately at this time, downloading movies to watch later from Amazon is only compatible with the following devices: Fire tablets (except Kindle Fire 1st Generation), Fire phone, Android phones and tablets and iOS devices. We're glad you found some alternative entertainment options for your trips. We would like you to know that we are sending your feedback up to our team, so thanks for sharing your detailed experience with us!

      We hope you continue to love all the Surface Go has to offer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Don't be afraid of the base model

    Posted
    the411
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I took a chance on the base model and to be honest I wasn't expecting much being that all the tech blogs reviewed the 128 SSD/8GB version and pretty much said to disregard the base model due to it having only 4GB of RAM and slower eMMC storage. However after using it for a couple of days I must say I'm very impressed with how responsive and capable the base model is. The eMMC storage may not be as fast as the SSD but that doesn't mean the end result is a poor user experience. I've left Windows 10 in S mode so far and don't see a need to switch it off. Now if you plan to do more with the machine like using Chrome and installing applications that aren't in the windows store then you may want to purchase the 8GB model, but other than that the 4GB machine is pretty capable and something to be considered. Windows Hello is quick and easy to setup and works flawlessly. Powering the machine up and logging into windows doesn't take long at all. We are talking a couple seconds here. 64 GB doesn't sound like much these days but after installing a few apps from the store and an OS update I have 39.0 GB left. Plenty of storage for my needs and if I need more I can always add a micro SD card. The build quality is excellent and what you come to expect from a surface product. The display is crisp with sharp text and nice and bright. The 10 inch screen is the perfect size for using on the go and if needed one can use a dock or adapter to connect it to a larger screen. The type cover while shrunken down some has been a pleasure to type on. Didn't take me long to adjust and the track pad is a nice size as well to a point where I didn't feel like I needed to grab my bluetooth mouse while using it. Overall the 4GB RAM / 64 GB eMMC model is definitely worth a look and not a waste as these tech blogs say. Its easy to assume that it's not worthy without actually using it. Like I said, I was initially skeptical and expected to exchange it for the higher priced model but after using it I don't feel I need to at all. The higher priced model might even be overkill for some. When I need to do something that requires more power then I'll grab my 2013 macbook pro or use my alienware desktop but for on the go and/or portability I'm definitely leaving my macbook at home and taking the surface go. In closing I'm impressed. Great job microsoft.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear that the Surface Pro has impressed you with its outstanding ability to perform on-the-go. For being our most compact machine yet, the Surface Go certainly packs an impressive amount of power! We're proud to make rave worthy products that our customers can utilize fully to get day-to-day tasks done in a snap. Thanks for leaving such an incredibly thoughtful review for the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A good sweet spot between tablets & notebooks

    Posted
    BoltsBearsJosh

    I wasn't sure that I was going to like this at first. I am coming from an iPad Pro 10.5" with the Apple Smart Keyboard and was looking for something that offered a little more productivity than an iPad. Was also looking at the Tab S4 but after seeing the Surface Go recently released, I decided to go with that instead. This is a good product if you ask me, and while it doesn't come with the Typecover keyboard, I wouldn't recommend this product without it. I understand the reasoning for not including it was to cut costs for those that might already have a bluetooth keyboard and mouse at home, but again, I think the typecover is pretty necessary. The Surface Go, provided you know what its limits are is a very good sweet spot for blurring the lines between a tablet ad a pc. It functions very well for a product thats sort of in the middle. Is it as powerful and fast as an iPad pro? No. Is the battery life as good as an iPad? No. Are you going to able to play heavy games and run intense programs with this? No. But this doesn't really hurt the value of this machine to me. The battery while not as long lasting as an iPad at 10 hours, I feel like Microsofts claim of "up to 9 hours" might not be stretching it too far, I would say you can probably get around 6-7 hours off a full charge depending on how you use it. In my time using the Surface Go, I had around 5 Edge tabs open (including a Youtube video), as well as messing around with a couple of other apps and I didn't really feel like the Surface was struggling too much at all, and again this is on the base model Surface Go.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted at all the wonderful things you have to say about the Surface Go! We loved reading your review, and we could tell that you put a lot of thought into writing this. Thanks for calling out some of your favorite features like the unique design that allows not only for portability, but lasting productivity through your day. If you are interested, we have some tips and tricks on how to make your battery on your Surface Go last longer. Check out these optimization tips here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      Thanks for sharing your great experience with the community, and welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Way to GO Microsoft

    Posted
    surfaceGo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Check the web for full reviews. What you need to know...great form size factor, yes...buy the ms keyboard for it...No, other ms keyboards will not connect to it. It comes with Win10 S mode enabled, can change to plain Win10 mode if wanted. Think of S mode as having a Mom watch over the kids so they don’t install things on the device that Windows feels might not work well, are not user friendly else may be software that is not safe. Windows store apps offered are much less then apple store though for it’s size and purpose one can get by in Win10 S mode. You are not doing CAD design on this thing. Chip is fast enough, 64 build in memory and memory type is fine and fast enough with enough space left on it from the factory. Install a memory card if you wish, super easy to do and you can move any new apps installed to it instead of internal memory. Honestly, I don’t know that I notice any speed difference if app is ran from internal memory or card. Might be a tad slow during any required initial updates from the mothership MS though once you get past that part she is a smooth and too me fast enough tablet. Probably the model with the SSD internal memory is a drop quicker to download updates or open/close apps else save files though maybe we are talking a few seonds here or there. Unless you need the extra size that a 128gb ssd storage offers I would say stick with the 64gb model. After all both use the same system chip. Screen is very sharp and nice. It is about a perfect size, you can remove the ms keyboard and almost use it as an ipad. Better actually, yet still have a full on Win10 device, with touch screen, and a dang very good ms keyboard to boot. If you can find one on sale I vote GO buy it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This is my fourth Surface

    Posted
    BusyGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the Surface tablets! I have one of the originals, an RT. I love the versitility of being able to remove the keyboard and I use the pen all the time. I have a Pro 3 and a Pro 4. I teach at the college level and it was getting difficult to stand and write on a chalkboard or whiteboard because of some physical limitations. I used Word initially with the pen and project my notes during class to the screen but it started to crash so I moved over to OneNote. I don’t have to deal with tons of files anymore either. I just delete the folder after the semester ends. I save a pdf and upload my notes into the LMS so student can use them to check thier class notes or review my notes if they miss a class. I bought the Go on vacation and will admit that it was an impulse purchase. At $399 how could I pass it up. I needed something to read e-books, my Kindle Fire just wasn’t cutting it anymore. The GO is light so you can toss it in a purse and literally GO. So, why only 4 stars, well, it comes with Windows in S mode, which means you can only download Microsoft approved programs. They say it reduced the probability of geting viruses, but it really only takes a quick web search to find out how to get it out of S mode. As with any device you access the internet with, use some kind of virus protection! Another drawback is that it doesn’t have a USB port so you are OK if you keep everything in the cloud and have a wifi enabled printer. Which I do. I just bought a converter so I can plug in a VGA cable or a USB thumb drive. It does have bluetooth so you can use a mouse. You also need to drop a pretty penny on a Surface pen , type cover, and a bluetooth mouse if you want to really use it to its full potential.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello there,

      Thank you so much for sharing your experience with us! Receiving your feedback helps us be better for our you in the long run! Plus, we're delighted you've had such a positive experience with the Surface line of products!

      You probably already know this but, in case not, your Surface Go can connect to a Surface Dock! The Surface Dock will connect to your Surface Go via the charging port and will allow you to connect to USB, USB-C, auxiliary, and a handful of other devices. Check it out here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910

      Cheers to your productivity!

      Sincerely,
      Jo
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better than I expected

    Posted
    Plastics

    I probably have a dozen laptops. I haven't found the perfect one. When I saw the Surface Go for preorder, and with the $50 egift card from BestBuy making it a net purchase of $350 I couldn't resist. I was very skeptical with just 4 GB Ram and 64 GB eMMC drive. I was worried by some of the pre-reviews that it would be too slow and may have made a mistake purchasing. But instead I am incredibly impressed. The size is excellent to handle as a tablet or as a small laptop. Have had no problem with the speed of it with email, surfing, videos, Office programs. I just wouldn't expect to run graphics intensive or huge spreadsheets, programs etc on it but it is smooth. I got a 256GB micro sd for very cheap and will put it in for extra storage. I still haven't found the perfect laptop (I have all the brands including Mac and HP and Lenovo, Surface, etc) but this is one that I will use frequently. I am glad I bought the cheaper one because for a net cost of $350 it is a great deal. For what it is supposed to do it is excellent. The build quality, screen resolution, touch sensitivity, etc are great. Would highly recommend.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow, what a thoughtful review of the Surface Go! We can tell you put quite a bit of time and effort into sharing your thoughts with the community, and we're glad you did. We are absolutely thrilled that you have been so impressed with your experience so far! Thanks for calling out some of your favorite features like the ultra portable size, as well as speed and versatility. We're glad you love your new Surface Go!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A bit pricey, but a great second device

    Posted
    RichardB

    So I was pretty skeptical of the Surface Go (especially the 4GB version). I am not a lover of Windows 10, but I had been eyeing the full size Surface tablets for a while, However, the cost was always more than I wanted to spend on a 2nd computer. I'm a multi-OS user, and generally I use a $170 Chromebook for a secondary device. I love ChromeOS, but when my Chromebook screen went out (after 2 years of use), I started the search for a new device to carry with me when I travel and use on the couch. Due to the creep of Chromebook pricing (and the fact that BestBuy had a 4GB Surface Go as a discounted openbox item), I decided to give the Go.... well a go. Long story short, its a decent device; actually the best Windows Tablet I have owned.. Build quality is amazing, as is the screen and the type keyboard. I am using it with full Windows (the openbox model was already switched, so I never tried S mode). Performance is acceptable, verging on good at some things. I play Cuphead, and it seems to work great with Edge (minus some strange quirks here and there) . Occasionally, I do get some lag (such as when writing this review) between when I type and when it registers onscreen. It seems dependent on the website, but it is a bit disappointing in 2018. Battery life is okay, nothing magical, but okay. The biggest issue I have is the price. I believe that $299 would be a much more appropriate - ESPECIALLY since the keyboard is an extra $100+. Overall, I'm not 100% sure I will keep it, but I am pretty impressed. It seems like some stuff works really well, and I love the size. But when things go quirky, it makes me question spending $400+ on a second device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Richard,

      Thanks for sharing your honest feedback with us! We're so glad to hear that you're loving the quality design of the Surface Go. We're excited to offer our customers this ultra portable design that packs quite a bit of power! If you feel like your device is ever running slower, we have some optimization tips to help you get your Surface running faster. Check out our tips here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We appreciate you taking the time to share your thoughts with the community!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A Versatile Device for Students and Professionals

    Posted
    ProtoTronix

    I was a bit hesitant to get the 4 GB model, but I am so glad I did! This unit is very speedy. Now no, I won't have 10 tabs on google chrome open. But I can easily have 5 tabs on edge open, with a few more applications running in the background, and the GO still runs fine. It's great for taking notes, web browsing, typing up an email or paper, or for just watching some media during a study break. It's even capable of some light gaming (you can also stream games from your xbox, or from another pc to play steam games if your network is up to speed). The 10-inch size is perfect for portability purposes, and with the 3:2 aspect ratio, you have more screen real estate than you would with a laptop of a standard aspect ratio of the same size. Now I have seen some people complain that it is not a "full hd" quality screen. Firstly, it's not supposed to be! Full hd is a 16:9 aspect ration, this device has a 3:2. The quality of the screen is magnificent though. The 97% srgb accuracy makes this a great device for an artist or for media consumption. The battery life lasts me about 9 hours, depending on the applications I am running. Overall, I love this Surface, and I highly recommend the Surface Go for students or anyone who needs a versatile secondary device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Hybrid for the PRICE!

    Posted
    devin37354

    Is this a tablet? Yes! Is it a computer? Yes! And it's great at both!! Are you going to be running a game at 60FPS and top graphics? NO!! Are you going to be watching Netflix, running office, checking emails, and so on? YES!!! It can even do basic photo editing with ease!! My wife and I picked up two of these and I am using my GO more than my PRO 4... It's size is amazing, it's performance is fine.. It kills the Ipad Pro just because it can run real software and not just apps (Must turn off S mode) Battery life is fine.. Overall Microsoft has a winner here and one that I hope does well and isn't abandoned!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you and your wife are loving all the Surface Go has to offer! Thanks for calling out some of your favorite features like its two-in-one capability without sacrificing the power of a laptop.

      Thanks for being apart of our Surface family, we're certainly glad to be apart of yours!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    What a Wonderful Device!

    Posted
    TechLover

    There is NOTHING not to LOVE about this device. It looks classy, and functions so well. I have a laptop and a desktop, so this is definitely not gonna be my primary device - however, to use it as a tablet, note taking, browsing, and watching Netflix! The 4GB ram is not as bad as people say it is. I have owned this device for a couple of days now and have been using it daily, I had no issues whatsoever. It is fast and does what you want it to do. If you are not gonna use it as a primary device, the 4GB will be perfect and you will not need the 8GB ram. Hope this helps!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for shouting-out some of your favorite features of the Surface Go! From its sleek design, to powerful performance as a versatile machine, this device is perfect for your day-to-day. We hope you continue to love all that the Surface Go has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surface Go is a Go!

    Posted
    Brendan7
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the surface go to help enhance my classroom instruction and it has been nothing short of perfect. I use it to run presentations which I can manipulate to help students connect to the information and engage them more in the lessons. It runs my office suite of products so it links perfectly with word, PowerPoint, and all other applications I need for each class. In addition, I use the Microsoft wireless adapter so I can move around the room and monitor student work and behavior, which makes my job a lot easier. All in all a great to for work and play. I purchased the type cover which is a helpful tool if you are like me and do not like typing on the screen.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad that the Surface Go has empowered you to accomplish more in the classroom! We're delighted that this great tool is helping your students to engage with the lessons, and keeps you in the flow with its unique mobility! Thanks for letting us know how you love to use the Surface Go!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Not for Techs

    Posted
    IFacadeI
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Surface Go is decent for people who don't do much besides web browsing, etc. However, for those who care about speed and multitasking, I don't suggest this version nor the 8gb with 128SSD. The speed is awful and overall everything is quite buggy for me. My husband loves his, but he doesn't do much besides watch Netflix and use Discord. I wanted to use this for doing research while I wrote, this is not enough even for something as simple as that. It's quite pricey with getting the type cover and whatever else you need--the stylus and/or mouse. With the price, I would look into getting something much better. I wanted to love it, but I can't.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for reaching out and letting us know about your experience. We strive to make every Surface experience exceptional, and we're sorry it hasn't quite hit the mark for you. We recommend trying out some optimization tricks, which could help make your Surface Go run faster for your needs. Test them out by clicking here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower. We're glad that your husband is loving his device so far, it sounds like he found a great fit! Again, we appreciate your feedback, and we'd like you to know we're sending your thoughts up to our team.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Incredible quality, and lightness

    Posted
    Robertn409
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Beautiful, light, quality, excellent performance. MS has knocked this one out of the ballpark. I was at first concerned that the 4g/64g model would not be powerful enough to supply my needs, but it is fast and plays music and videos without stuttering. Now I am not the kind of user who has 12 tabs open, at the most 1 or two. But in testing it I opened a total of 8 tabs, and I felt that it was sufficiently snappy. I left MS for Apple products in 2001, but I am now coming back to MS.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not link with Samsung phones

    Posted
    BigD1971
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased a Microsoft Surface Go. When it linked to my Samsung S7 my phone went haywire. All the apps were jumbled up and now my phone is super slow. I called Microsoft and they said it was a Samsung problem. I am returning the Surface after spending hours trying to rectify the problem. It's 2018 and I can't understand why these companies can't get their products 100% working with no glitches, yet put them out to market. Then the customer looses hours on customer service calls trying to get the product to work. Not me, no more support from me Mr. Gates, I'll have my money back.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Yessy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a pretty great upgrade from my laptop! Love using the Note app with my Surface pen! Can't wait to buy the keyboard! The only thing I have to say is that the screen keyboard should be improved, it doesn't always show when I press a text entry box, have to pull it up from the taskbar. Other than that! Love that it's not too small, and it's light, was planning on buying the Surface Pro but glad I waited! This one is more affordable and travel friendly!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving us some great feedback! We're delighted to hear you're loving your Surface Go experience so far. This design was built to be perfectly portable, making it easier than ever to take on-the-go. Welcome to the Surface family, we're glad to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Switching out S mode

    Posted
    Josie

    Went from a dell laptop to the new surface go for school and so far I really like it. I did have some issues switching out of the S mode, which almost made me return. I couldn't get it to upgrade out of it no matter how many times I tried, so I had to chat with tech support. They had me reset my PC and try again. At first it still didn't want to work but the very next day I tried again and it finally worked! I didn't have to worry about purchasing Microsoft Pro. Just give it time.. Thought I would review that in case anyone else had the same issue.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Josie,

      Thanks for leaving your honest feedback for the community. We're glad that you were able to receive the support you required to switch your Surface Go out of S mode. We appreciate you giving the Surface Go a try! We hope you continue to enjoy your new device.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Disappointed student

    Posted
    Chelsea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very excited when I purchase the surface go. My excitement was very short-lived once I realized what Microsoft Windows 10 s was. For a student Windows 10s makes it impossible for you to use this computer you can only download software from the App Store. For one of my classes I had to download software from a third party that was not in the App Store. To be able to use my textbook. Due to the fact that I can't use this software I returning this item and purchasing something that does not have Windows 10 s.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chelsea,

      We're sorry to hear you have been having difficulty accessing the app you wish to download in Windows 10 S. If this is the case, you can switch out of S mode easily at any time through the Microsoft Store within Windows. There is no charge for switching the mode. The switch is one-way; if you make the switch, you won't be able to go back to S mode.

      To learn more or switch out of S mode, go to the Microsoft Store within Windows and search for “switch out of S mode”.

      If you should have any questions, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We apologize for any inconvenience. We hope this has been helpful!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft