Customers are positive about the Surface Go 2's ease of use, size, and weight, frequently praising its portability and convenient form factor. Many appreciate the device's performance and battery life, though some express concerns regarding the limited RAM and storage capacity. Positive feedback also highlights the screen quality and value for the price. However, the need for an additional keyboard accessory is a recurring point of feedback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 812 reviews
Pros mentioned:
Size, Speed
Rated 5 out of 5 stars
Life saver !
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hands-down this is the smallest most fastest ipad/ laptop that I could connect anywhere to so that I can work from anywhere. I can download any software for me to do payroll from anywhere ! For vacations it is easy to pack in my purse because it’s very thin and compact and small very well worth your money. No over heat it lasts days without being charged. Worth every penny !
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Francis – It's great to hear that Surface Go 2 is a good fit for your needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Perfect option for on the “Go” usage
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best purchase I’ve made in a while. I was debating on the Surface Go 2 versus Net Books and I’m glad I chose to go with this beauty. Once I took it off S mode it worked just as a laptop. Taking it off the unwanted S mode to many user was extremely easy to do so. Since I’ve had zero issues on downloading apps and been able to use a Military CAC reader for my travels and at home usage.
I would recommend this to a friend
Rated 4 out of 5 stars
Good Product - Surface Pro Go 2
|
|
Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this item. I only buy apple but had to have Microsoft 10 for a software I use at my work and I have had no complaints with the touch screen quality speed, battery life etc. I was pleasantly surprised …
Wish it came with keyboard though
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Nice and slim!!!
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works very well fast and compact. Its also pretty cheap for the quality i believe. I love it.
I would recommend this to a friend
Rated 5 out of 5 stars
Love it
|
|
Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My husband needed something he could use for business needs. He's not computer savvy but it works great for him.
I would recommend this to a friend
Rated 4 out of 5 stars
Speach Machine
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was bought to use as a speach machine. " Snap Core First " by Tobiidynavox. We had a hard time getting it loaded and setup because there was some kind of preloaded program stopping it. Had to download a program giving Tobiidynavox Tech access so she could go through things and get it working. This is all it will be used for. Best Buy did not have a carry case with a handle for it. Have to buy one else where. The program is working good now.
I would recommend this to a friend
Rated 5 out of 5 stars
Love watching tv on mine
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great device to watch tv on or do anything on I love it!! It’s by far my favorite device I’ve owned.
I would recommend this to a friend
Rated 1 out of 5 stars
Windows 10 S will not let you install software
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Buyer beware.
YOU CANNOT INSTALL ANY THIRD PARTY SOFTWARE.
Windows 10 S is not a normal Windows Operating system. I saw "Windows" and just assumed this Surface Go would work like every other Windows computer I have owned. This is not the case. Windows 10 S is NOT normal Windows.
This includes other browsers and EVEN TITLES from Microsoft themselves. Windows Journal from Microsoft.com will not install from their website.
Only an upgrade to Windows PRO is the only answer.
QUOTE FROM MICROSOFT Website
My Windows 10 S PC won't install some apps. Is that normal?
If you have a Windows 10 PC running Windows 10 S (such as a Surface Laptop), you may notice that it won't install apps from outside the Microsoft Store. Don't worry—that's the way we designed it.
By exclusively running apps from the Microsoft Store, Windows 10 S helps keep your PC running fast and secure and provides peace of mind by removing the risks that come with downloading apps from other places.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it love it love it love it love it wish it came with the keyboard an pen for the price but love it
I would recommend this to a friend
Pros mentioned:
Size, Speed, Weight
Rated 5 out of 5 stars
100% approval
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Surface Go 2 is an exceptional device that truly impressed me. Its compact size and lightweight design make it perfect for on-the-go productivity. The stunning 10.5-inch touchscreen display delivers vibrant visuals, while the powerful Intel processor ensures smooth performance. The battery life is impressive, providing long-lasting usage throughout the day. The inclusion of a versatile kickstand and detachable keyboard enhances the overall usability and transforms it into a laptop-like experience. With Windows 10 and access to a wide range of apps, the Surface Go 2 is a fantastic choice for anyone seeking a portable and capable device.
I would recommend this to a friend
Pros mentioned:
Ease of use
Cons mentioned:
Ram, Storage
Rated 5 out of 5 stars
Do "real work" on a tablet!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife has needed to work at home for the last two months and will be doing so for the foreseeable future. She had been using a clunky older laptop with poor battery life.
We purchased the Surface Go 2 as a light, easy to move, and long-lived computer for her to get work done. I was a bit worried about the Pentium Gold processor and 4GB of RAM, but for her workflow of Microsoft Edge, iTunes, and Citrix it has worked great. The small 64GB of on-board storage worried me, but it also has a Micro SD slot, so I threw some extra storage in that way.
I haven't used a Surface since the Surface Pro 3, but I am incredibly impressed with the build quality and the clarity of the screen, especially for $400.
If you plan to use it as a consumption tablet, you might be better suited with an iPad, but for someone who needs to get "real work" done, this is an excellent choice.
I would recommend this to a friend
Rated 1 out of 5 stars
Don't waste your money
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Would give it 0 stars if possible. 1st one camera stopped working and had to disable to boot up. Only 3 months old and had to accept a refurbished unit as replacement. That one failed immediately (screen was upside down when rotated 90 degrees)... yet another refurbished unit showed up to have the exact same problem (even during the initial setup)... screen upside down when turned 90 degrees.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Trash
|
|
Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It stopped working after a couple months. It won’t turn on and the screen keeps saying no bootable device.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Poor quality
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall you get less than what you pay for. Didn't think it would be this low powered and the cpu is 100% used when you're just scrolling on the laptop. 400 dollar phones are better than this thing.
No, I would not recommend this to a friend
Pros mentioned:
Performance, Speed
Cons mentioned:
Ram
Rated 4 out of 5 stars
Great computer for light users!
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is such a great laptop for light work tasks. Let me first start of with who this machine is for. If you are a user who only needs a computer to browse the web, watch some videos, check emails, video conference, listen to music, and occasionally use the office suite, or you need a secondary machine then it is a great small laptop. I bought this very exact model and it works just fine for me as my secondary computer. The intel Pentium is pretty decent. Websites load relatively quickly I am actually typing this review on my Surface Go 2. It is made of premium materials, feels good on the hand, and it is nice and light to carry around with you. The display is very beautiful to look at it can get nice and bright and the colors are very accurate. The battery is pretty good for the size of this machine. You can expect anywhere between 5-8 hours depending on your usage. I am able to have a couple of tabs open using Edge (I recommend Edge over Chrome due to the low 4GB of RAM. Edge runs better) without any performance drop.
If you are a user who needs something more ram but you are not a heavy user then get the 8GB of Ram model. The 8GB will surely help you with having more apps open at the same time and it will help things run overall smoother under load.
That being said this computer is not for gaming or heavy users. If you are a user who needs to have 20+ tabs open a long with photoshop and a few other apps or users who wants to game, I would just look somewhere else. For this type of users I recommend you getting the Surface Pro.
Hopefully this helps you with your decision.
I would recommend this to a friend
Rated 1 out of 5 stars
Misleading product photo
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy this if you want a laptop. Also the photo is misleading...there is no keyboard! It's basically an ipad and not the most efficient. Once I got used to it, I thought ok it functions for me just fine...but I expected an actual laptop. Wasn't happy at all.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Protection plan
|
|
Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not satisfied with product quality at all it only worked for about a week
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
We're sorry that your experience with Surface Go 2 hasn't met expectations. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps, Chuck Surface Customer Care
Pros mentioned:
Ease of use, Size
Rated 4 out of 5 stars
Very happy with it.
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my first Microsoft product, and I am very impressed. It is light and compact, and easy to set up and use. Colors and images are bright and sharp, and it seems to have more than enough power. Sound quality is also quite good. Charging is fast and easy, and battery life if good. I plan to get the keyboard for improved email usage and also to protect the screen. While I've only had it a short time, so far it has more than met my expectations and I'm very happy with it as I think it is a very good tablet for the price. I would have rated it at least a 4.5 had that been an option.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi John – Thanks for giving Surface a try, welcome to the family! We're delighted that you love Surface Go 2's display, battery life, and lightweight design. We hope it continues to serve you well. Best, Erica Surface Customer Care
Pros mentioned:
Ease of use, Size, Weight
Rated 5 out of 5 stars
Great buy
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just what my wife needed. Easy for her to use. Just the right size and weight. She switched from iPad to this tablet to try since I had asurface pro for years never had a problem it's just a little heavy. So I upgraded my tablet and my wife's at the same time. And we both are extremely pleased wit the performance and quality. The battery life is a lot longer as well.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi – It's great to hear that Surface Go 2 is a perfect fit for you and your wife. We hope you continue to enjoy using them. Best, Erica Surface Customer Care
Pros mentioned:
Size
Rated 5 out of 5 stars
Worth the buy
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Durable device! It's screen is the perfect size for watching a video or reading or navigating the web. It takes charge fairly quick and the battery lasts days with moderate use.