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Rating 4.4 out of 5 stars with 95 reviews

93%would recommend to a friend.

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Rating 4.3 out of 5 stars with 6 reviews

Page 1 Showing 1-20 of 95 reviews
  • Rating 5 out of 5 stars with 1 review

    Sleek, Simple, Excellent.

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation
    Cons mentioned:
    Bluetooth

    Design & Style I’ve had the opportunity to use Microsoft’s brand new Surface Headphones 2 in the new matte black color for about 2 weeks now. My initial impressions when removing them from the included case that ships inside the retail box was “wow, these have a super clean design, and are some of the nicest headphones I’ve seen in a while.” Typically, over the ear headphones are large and bulky. Not the Surface Headpones 2. The cans are just large enough to fit over the ear, but nothing more. The head band fits snug around my skull and there is the ever so slight bend which extends the cans over the ear. They include the Microsoft logo on each side in a glossy black finish which contrasts nicely to the matte black finish on the rest of the headphones. The cups have a soft leather feel that comfortably sit over the ears which allows you to forget about them when wearing them for lengthy calls. Functionality Pairing this headset could not be simpler. Hold the power button on the right cup for about 5 seconds puts them into pairing mode. If you are pairing to another surface device, you will get a pop-up that asks if you want to connect to the new headset. Clicking “connect” is the final step. If you are pairing to a non-surface device, the pairing steps are typical. Open Bluetooth setting and put headset into pairing mode, and “connect” when they are discovered on your PC. For iOS or Android devices, you can either pair via the Bluetooth settings, or, download the Surface companion app (recommended) which will not only guide you through the pairing process with a more simpler “connect” option, but also shows you the battery life and will help keep the Bluetooth connection alive and stable to avoid annoying disconnects. When paired to multiple devices, these headphones respond to the device that you are actively using, or, that has active audio coming from it. This is great when jumping between Teams chats on the PC and audio calls on the cell phone. The functionality on these headphones are as simple as their design style. There are dials on the left and right cup. The right dial turns the volume up or down and the left dial increases or decreases the noise cancellation. The noise cancellation feature works exceptional and I found the ease of increasing or decreasing depending on my outside noise easy. When in a quiet space, I would turn this feature off completely to avoid the static sound the noise cancellation makes. There is no audible indication as to which level of noise cancellation you are on but there is a final beep when you’ve reached maximum noise cancellation, or it has been turned off. The audio quality is very good on these headphones. I found the audio to be a bit “softer” than more audiophile-centric headsets, though I found it to be pleasant with nice boomy bass levels but a more subdued treble. This helped sound to not be as “sharp” which could harm your ears. Every time you power on the headphones, a digital voice tells you which device it is actively paired to. It also detects when you remove them and puts them in a power save sleep mode that is awoken by placing them back on your head. It also will tell you the estimated battery life that is left. I found I could get about 12-13 hour of use before having to charge them. I was able to make a whole work day between video and audio calls last a solid 9 hour work day and still had plenty of juice in the evening for listening to music or playing a game The built in microphone was able to easily pickup my voice, but given it is an internal mic and I could not direct it closer to my mouth, it did end up picking up keyboard presses or other noises in the room. Overall for my work space, this was not an issue for people on the other end of the call. These headphones also have a 3.5mm audio jack for use in machines that do not have Bluetooth. I found the audio to actually be better via Bluetooth and a bit muffled on the hard-wired side. I would have assumed the opposite, but found the Bluetooth quality to be excellent and free of any distortion. Final Thoughts Overall, I absolutely LOVE the simplicity of these headphones both aesthetically and functionally. They pair excellently to other Surface devices and work very well with non-Microsoft tech as well. These are exceptional everyday headphones with above average audio. These should be on anyone’s must have list who owns other Microsoft Surface products and should be a heavy contender for those who don’t. I applaud Microsoft’s attention to detail and making a product that “just works” without any need to constantly troubleshoot a poor Bluetooth connection or constantly need to charge. Well done Microsoft! You have a raving fan on the Surface Headphones 2. “Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.”

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love these headphones.

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have been wondering for a time as to which headphones to purchase. I own a pair of wireless earbuds, but countless reviews stated that headphones are completely different so I finally decided to buy a pair. I was never looking for heavy bass, complete nosie isolation with all the bells and whistles. The Surface Headphones 2 surprised my expectations as opposed to the popular brands of Sony, and Bose. These headphones are underrated, and will go unnoticed cuz of negative biased reviews and not enough time spent with them. Comfort, sound, design and portability are all present with this device. If more cusumers purchased and reviewed them, word will get back to Microsoft for tweaks or an all around improved version at a steady, affordable price. For another go around, provide more colors options, along with more battery life. Keep the 3.5mm jack option, physical mute button, touch controls, multi device connect, volume, and noise cancellation dials. Overall, glad I know I made the right purchase. Thanks Microsoft, and Best Buy.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Comfortable, Impressive Sound, Good Build Quality

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation

    The fun starts with the packaging! While the packaging is almost over the top, the experience of opening this product is a delight! I have never seen shrink wrap done so perfectly including the seams! The box is simple, clean and welcomes you to open me! Inside is the custom carry case containing the headphones, power and headphone cords neatly attached with stretch bands to a handy instructional card which is useful! It’s nice to have short concise instructions available when you forget how do I do this? The headphones themselves are sleek, light, and look expensive. The headphones further have the expensive feel all the way down to the damped, heavy feel of the left and right turn dials. Nice touch! The headphones when turned on tell you how many hours of charge you can expect, and they pair quickly and easily to my IOS XR device. Out of the box they are in “flat” mode which sounds good, however most will want to download the Surface Audio App. Having already paired my headphones to my IOS device, I had some trouble getting the app to work the first time. The App wants to walk you through the paring process. I basically unpaired, and then used the app to re-pair. Everything worked fine at that point. On future power ups, the headphones would pair outside of the app, and when the app is opened, it will then reconnect to the headphones and continue to work as needed. It just seemed to be glitch on the first use. I like the information in the app as it will show you the level of noise cancellation, battery charge left in hours, and relative listening volume. The equalizer has 5 presets with the ability to make your own settings and save yours. The equalizer also has 5 “sliders” to adjust the sound to your preference. I of course made my own, saved it, and use it often. It seems the headphones remember the last used equalizer settings. SOUND: I would say the sound is rich and mellow. The highs are crisp and the sound is easy to listen to. It’s not “tiring” as some headphones can be. The bass is there, not too heavy and can be increased through the app. Volume is most adequate and can go well above what is comfortable for me. I detected no distortion at high levels. While listening, you can easily adjust the noise cancellation to create that “perfect escape chamber” void of outside noise and distractions creating your perfect listening environment. However if someone needs to intrude and want to talk to you, just turn that left dial and let their voice come into your space. It all works well! COMFORT: The headphones are light and very comfortable. When worn for a period of time you actually forget they are there. Tap an ear piece to pause, tap again to resume. I really like the feature when you remove the headphones and lay them down, the music automatically pauses! Pick them up and put them on, the music restarts. Sweet! CALL QUALITY: People I have talked to using the Surface Headphones say they can hear me very well! Call quality is excellent for me using the headphones. SUMMARY: I used the included headphone cable listening to music off my PC. The Blue Tooth is disconnected and the sound is via the cable. Sound is as good or better using the cable and this is a nice feature when using older non Blue Tooth devices! Charging is quick and easy with the include USB-C cable to recharge. Blue Tooth range is excellent. I can easily get 40 feet coverage, and outdoors up to 60 feet between devices before the sound starts to cut out. I would highly recommend these headphones to any friend or family member. I find them very comfortable, easy to listen too, great sound, and feature rich with the noise cancellation. As a member of the Tech Insider Network, Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Beautiful, simple operation; good value

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation
    Cons mentioned:
    For running, Headband

    After spending a little more than a week with these remarkable headphones, I am quite pleased with them, and I recommend them highly. I offer the following observations: On the plus side: - Lightweight, sleek design, beautifully constructed - Wonderfully comfortable ear pads - Long battery life (I get more than the stated 14 hours per charge) - Excellent sound reproduction: can get louder than I can tolerate! - Love, love the simplicity of operation: twist the right side for volume, twist the left for adjusting noise cancellation; tap once to pause/restart, twice to answer the phone. Easy! - Pairs with up to 3 devices; I had no trouble with the pairing process with PC, Chromebook, or android phone; easily switches from one to the other - I use these for Zoom meetings, and with the noise cancellation in the “middle” setting, I can hear myself speak almost as if I did not have headphones on, and I have been told that the quality of my speech though the headphone mic is far better than the computer mic. Some limitations: - Noise cancellation is not perfect; I find the “enhance environmental sound” setting very distracting, although I could imagine that this would be helpful if wearing the headphones while walking or running in public - Although very light and built with a good deal of padding on the headband, the top of my head does get irritated after a few hours of constant use; I have to adjust the headband a bit forward or backward on my scalp to relieve this - When connected to my Chromebook, if I answer a phone call, I lose the connection to the computer when I finish the call, and must manually reconnect Given the features, design, and quality of construction, along with the price being as it is, these headphones represent a good value Again, I can recommend the Surface Headphones 2 to anyone who would like to have a versatile headset for casual listening and conferencing. Disclosure: These headphones were provided to me through the Best Buy Tech Insiders Network, so I did not purchase them myself. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great headphones for business and pleasure

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality, Use for phone calls
    Cons mentioned:
    Headband

    The Surface Headphones 2 arrived in a beautiful packaging that is also recyclable. As you open the package what you first see is that they come with a carrying case. Big plus in my book since I always end up purchasing a case for travelling. I opted for the matte black ones since the light gray color did not appeal to me. They appear to be made of a combination of metal and plastic. The earcups rotate ~180 degrees and from the outside seem round. When you look at the inside you can see that the ear holes are oval and accommodate my largish ears comfortably. The foam used feels comfortable and once you have adjusted the headband, they feel snug but not tight. The headphones come with a carrying case, USB C charging cord and an auxiliary 3.5mm headset cord if you must plug them into a device. The right side has a power/pairing button, a mute microphone button, an USB C port for charging or updating the firmware and finally an auxiliary input 3.5mm jack. The right side is entirely devoid of buttons. Microsoft offers free PC, Mac, Android and iOS apps for more control. I downloaded the iOS and PC versions and paired them with my Surface Book 3 and iPhone easily. The app also features video tutorials on how to use them and adjustments for equalizer. Once the battery was fully charged, I decided to use 3 different criteria to base my review: Music, phone calls and videoconferencing. I usually listen to Rock, Jazz and Classical music. For the purpose of this review I also added EDM (electronic dance music) and Pop. Initially The sound seemed accurate for the songs I was listening to but there was something missing. But then I opened the equalizer setting of the headphone in the app and discovered that there are 5 presets: Flat, Classical, Jazz, Pop and Rock. In playing with them I was able to adjust the music to my liking (and ear) and was able to save my own presets and name them myself. The quality of sound was much improved, and I listened for about 4 hours with the noise cancellation at the highest setting. Phone calls were next. I called some people that said that my voice sounded clear and I could hear them clearly as well. At this point I had to turn down the noise cancellation because I was apparently speaking very loudly and at one point my son suddenly appeared next to me after he said he had been talking to me for a bit before realizing I couldn’t hear him. I guess I would recommend that people use a lower noise cancellation if using the headphones while driving so that they can hear sounds around them. Who hasn’t been using videoconferencing apps to conduct meetings and calls around the world lately? Although the headset is not discrete, it performed exactly as I expected based on the other areas I have already covered. My voice and others came across clearly as well as sounds in the background. One cool thing is that I found I could answer my phone while in a videoconference since the headphones can pair with multiple devices and through magic (or technology) the headphones were smart enough to switch to the call and then back to the video call. Kudos for that. Now for the cool tricks: both sides can be tapped to play, pause, next song, back to the first song as well as answer and end calls. But these are the first headphones I have used that you use the right earpiece to control volume by using your finger along the edge forward (clockwise) to turn up the volume and backwards (counterclockwise) to lower the volume. You use the same method on the left earpiece to raise or lower the noise reduction level. Very cool and clever in my opinion. And finally, a couple of things that would make these headphones perfect. The top of the headband could use more padding. This was the only uncomfortable thing I experienced during extended use. I know it might not be an issue for some people, but the top of my head would become sore in the spot the headphones rest after about a half hour. If the headband’s padding were the same as the earpieces, it would be fantastic. Battery life was adequate but other brands have longer battery life. This is not an issue if you plan on using them sporadically and charge them every other day but if you are travelling and using them to listen to music and watch videos/movies and make calls or video calls then you can use the USB C charging cable with an electrical outlet, car charger or external battery pack to extend your battery life. I found I started using headphones more after receiving this set and relying less on earbuds that do not fit well and can pop off when you least expect them. In short, they look good, perform well and are priced reasonably for the features you get. I would've given a 4.5 star rating but only full stars can be used. Not perfect but pretty close… Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great daily use headphones with intuitive controls

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation
    Cons mentioned:
    Headband

    I received the new Surface Headphones 2 as part of the Microsoft Device Trial Program and have been using them for almost a week now. After charging them with the included USB-C cable, the setup was super easy. Pairing them with my Android smartphone and my Windows 10 laptop went very smoothly. The bluetooth range is great, walking around the house, even on a different floor away from the phone or laptop the connection remained stable. They are comfortable and soft around the ears, not too tight. The headband could use a little more padding or a softer cushion, but it's still OK to wear for hours. From the moment you turn them on, a voice tells you how many hours of battery life is left which is a very useful feature. I've used them on and off for several hours and had them on stand-by for a few days and still have 15-hours left out of the 20-hours when fully charged. The carrying case is larger than other competing brands, but flatter, because they don't fold, the ear cups just turn flat both facing up side by side. See attached picture comparing the cases with competing headphones from Sony and Samsung/AKG which I also own. In my opinion the Sony's are slightly more plush/comfortable and the AKGs offer slightly more dynanic bass and highs for hip-hop/pop music, but I still prefer the Surface Headphones 2 for daily mixed use between my work laptop and phone with their excellent multi-device bluetooth paring. Sound quality is great for conversations, and very good for music, not as much deep bass as other more expensive competitors. The Surface Audio app is surprisingly well developed with lots of useful features. It has an Equalizer with presets for Flat, Classical, Jazz, Pop and Rock. Fully customizable sliders for Low, Mid Low, Mid, Mid High and High sound frequencies. You can create and save your own custom profile. Under Device Info, you can also see the numeric volume level, the Battery life in hours and the Noise Cancellation mode. There are basically 4 levels which also get spoken to you when there is no music playing: None - Ambient sound amplified; Low - Pass-thru Sound; Medium - Pass-thru Sound; High - Maximum Noise Cancellation. If you take them off and put them down on the desk while you're listening to music, they automagically pause the track and resume playing once you put them back on, so you won't miss a beat. I left the best for last - my favorite feature is the terrific controls on the ear cups - the best of all worlds. Microsoft incorporated the most intuitive controls among their competion. Both ear cups have the popular touch areas for tap once, twice, three times to play/pause music, next track/answer/end call, previous track and touch and hold to activate digital assistant or decline a call. Additionally they have smooth manual turning dials that control volume on the right side and noise cancellation on the left side. Last but not least, aside from the power button, there is a mute button on the right side that comes in handy during conference calls. All in all, these have become my go-to headphones for daily mixed-use for work and play. Disclaimer - Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very Impressed! Great for music and voice chat!

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation

    Disclosure: I received this headset since I am part of the Best Buy Tech Insider program. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. So, using these headphones for a couple days now, I am quite impressed. The ear pads and headband are very comfortable for my head. No "squeeze" feeling like some others I have used. Controls are super easy and intuitive as well. Each has a large dial for primary adjustments (left for noice cancellation or pass-thru/enhancement and right for volume). You can also then use the easily learned "taps" on the cans for play, pause, skips, etc. Audio was ok out of the box, but there is an iPhone app called Surface Audio that has additional customizations and an equalizer setting that I've been playing around with the past couple days. I recommend a shallow "W" pattern. NOW my music all sounds fantastic! I tested some voice calls and memos as well. THIS is where these headphones really shine. Perfectly clear to the recipient and sounds great too. Also very easy to pair and switch between my iPhone, iPad, and Windows 10 laptop in which I use Microsoft Teams for work. Lastly, battery life is excellent as well so far and easily charged with any USB-C cable. Nice carry case and easy instruction card too. Definitely recommend!!!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Just a little twist

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation

    Good day everyone! I have recently obtained my Surface Headphones 2 and here is my review for them. Before I begin my review I am including this disclaimer "Reviewers in this invitation only program are provided products for the purpose of writing honest and unbiased reviews". Now that this is out of the way let us get on to the review. I am constantly on the search for a great pair of headphones. I am not one who is in search of the most expensive pair but my requirements are that they be reasonably priced and offer a value that other pairs may not provide. :::Initial Impressions::: Upon opening the box you'll find a neat little zippered case which is a storage case for your headphones and will protect them when not in use. The case is black and simple and yet refined with the Microsoft logo which is nice and clean and simple. Open up the case and you will find everything that is needed which consists of the following; Headphones, USB C cable for charging and a 3.5MM headphone cable. A neat instruction card is included. I love the aesthetics of the box that the headphones come in and the zippered headphone case. It may be overlooked by some but not by me It is a plus and I applaud Microsoft for putting in a little extra effort for their customers. :::Setup::: Pairing these headphones were a breeze I opted to use them with an Android device and I downloaded the official application "Surface Audio" and I effortlessly paired and setup my headphones in less than ten seconds. My headphones came fully charged out of the box and it will speak to you telling you that it is powered on and the battery status. It really doesn't get any easier and convenient than this. :::Pros & Cons::: Pros: - Easy pairing process - Twist controls (left & right ear cups) - Touch controls as well - Active noise cancelling - Good battery life - Super comfortable - Lightweight - Fast charging - USB C Cons: I do not have any cons but a mere suggestion for Microsoft, I hope that in the next iteration that battery life is improved. I would personally prefer a little more than 20 hours but that is just me nitpicking. :::General Thoughts::: I have always wanted a pair of Surface headphones because of how innovative they are. As far as I know there is nothing like it on the market. Microsoft has a unique feature for volume and anc control by twisting the left or right ear cup to adjust the volume to what you find to be comfortable. This is the feature that really sets it apart from the competing brands. Sound is good to me and is subjective so I won't really touch on that because what sounds good to me may not sound good to you. But the good thing is you can always tweak your sound settings through the surface audio app if you opt to download it or it can be done with whatever music application you use. The noise cancelling is good and you can change it according to your liking and do not even have to take them off to hear your surroundings or others around you. These SH2 are super comfortable and sleek and lightweight. I have been using them so much and not once have I felt any pressure on my head nor did I experience and ear fatigue. Battery life has been good I have managed to get about 3 days of battery with mixed usage between my desktop and phone. With ANC off with ANC on though I was seeing roughly what is advertised. TL;DR Overall the SH2 are a great value when compared to what is currently on the market and for $100 less than what others are asking for you get good battery life, ANC, Comfort, touch & twist controls and a sweet protective case with accessories. I have plenty of Headphones but these are now my favorite . If you are shopping for a pair of headphones then don't pass on these try them out for yourself.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great, balanced headphones with handy features!

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation

    To start with, I want to make it clear that I am a Tech Insider Network member and I received the headphones free of charge from Best Buy. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. While this might make one think that my review will be skewed, I actually feel I am in a unique position to review this item since I did not make an emotionally charged purchase. Altogether I would identify these headphones as a top buy for those interested in noise canceling headphones that are as adaptive as that very feature by which they are identified. For an over-the-hear headphone, I am awed by the features here. First of all, there are 13 levels of noise cancelation that are toggled with a dial on the outside of the left ear cup. You can go from complete active noise cancelation mode, essentially blocking out everything, gradually letting more noise in until you hit an amplified listening mode where you can tune into conversations or hear someone if they are talking to you with ease. This will be nice on a plane when you are listening to your music and they begin coming through with the meal and drink carts. No need to pause the music and take off the headphones, just toggle it so you can hear the questions. Volume is controlled with a physical dial on the outside of the right ear cup. I love this feature as I really dislike how with other headphones I’ve used, you end up blindly trying to recall which tiny button or gesture on the headset control which and whether you have to click or hold etc. This headset makes it easy. Pausing the music is achieved with a simple tap on the outside of the right ear cup so you can quickly stop your music and then get right back to it effortlessly. The built-in microphone is great, allowing you to interact with Cortana, the smart assistant for Microsoft and navigate music etc. with you voice. I also carried out a one-hour phone call with a family member walking all over my 1400sq. ft condo away from my phone with no loss of clarity or drops in audio. On the note of connection, I have found this headset pairs effortlessly with my iPhone, MacBook Pro, and my Surface Go 2 without any issues. I have found that it automatically pairs with the last device you had it paired to, so be aware of that. As for the audio, one of the most important aspects of any headphones, I have found out of the box that these offer a balance of treble, mid, and bass frequencies without any emphasis strongly in one direction or another. The drivers are not going to rattle your skull when listening to dubstep, nor are they going to shred your eardrums with hypersonic level treble notes. For other features, they included a USB-C charging cable (and the headphones came mostly charged out of the box, yay!), a 3.5mm audio cable for those that prefer a hardwired connection option, and a nice hard shell case that keeps your precious headphones safe and secured. I have spent about 5 hours total with these headphones listening to music and one hour of which was an active phone call with audio and mic use, and the headphones are showing more than 73% remaining. This aligns with the boasted 20-hour total listen time on one charge and is stated to recharge in less than 2 hours! Not bad. Altogether, I am surpassingly happy with these headphones and they have definitely found a place in my audio device lineup. Microsoft definitely has improved over the original Surface headphones at a 100-dollar lower price to boot! With how comfortable they are, I am seeing future flights going a lot smoother with these suckers on my head. Hope this review helps give you some info and confidence, thanks for reading!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Excellent Value

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality, Use for phone calls
    Cons mentioned:
    Mobile phones

    Respectable sound, all-day comfort, great controls and excellent noise cancellation and overall value are the hallmarks of the Microsoft Surface Headphones 2. They offer a rich sound that can be extensively tuned using the Surface Studio app for Android and iOS. While they sound good, if you raise the volume high enough distortion can appear. You do have to push the volume to levels some likely consider uncomfortable as I would never push them that loud under normal listening, but it does creep in where they do not on my Beats Studio. Call quaity is excellent with minimum noise. Noise cancelling is adjusted via a dial on the left ear-cup, and it's much more convenient to use it to control the amount of noise which passes through than having to fumble with apps as you do with most noice cancelling devices. The right ear-cup controls the volume. Nifty. Tapping once on either ear-cup stops or starts your music, while two taps skips to the next track, and three taps will take you back to the previous song. Holding down on either ear-cup housing will activate the voice assistant on your phone or tablet, and you can use the touch controls to answer, decline, end, or mute a phone call. On the bottom of the right cup you’ll also find a power button, a button to mute the builtin microphone, a USB-C port for charging, and a 3.5mm port. At 20 hours, battery life is just okay. There are headphones with longer battery life, but these should be more than enough to get you through the day. They come with a nice carrying case -- though it's not as compact as I would like as the headphones don't fold -- the earcups rotate 90 deg so they lay flat in the case, or on your chest when they are hanging off of your neck. Micorosoft's Surface Headphones 2 offer very good performance, and while the best headphones my have a bit better sound, or slightly better noise cancellation, they are also priced at $100 more MSRP. Given that, it's easy to argue that the Surface Headphones 2 is a great porduct with value that's very difficult to beat. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Almost there...

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality
    Cons mentioned:
    Mobile phones

    Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews I like the headphones just needs a few things corrected. I do love the noise cancellation and noise amplification. This is controlled by the left dial. The volume is controlled on the right dial. Both cups have a touch button. Sometimes I do touch it by mistake when I want to adjust the headphones, that's something that I have to remember when moving them around. It was easy to pair to my android and apple devices. I don't know why my TV couldn't couldn't pair with the headphones. I wanted to try them because the others I have work but the volume was low. The surface audio app is cool. Has tutorial videos, shows you the battery life , which EQ setting it's on, control which devices it can pair to and of course the other info about the headphones plus the updates. Comes with all the cables and its USB C! The few cons about the headphones are: the auto play/pause when you remove the headphones are very sensitive. I slid off 1 cup and the music would stop or play . The tutorial said when you remove your headphones I thought it was both cups together. So now I'm not sure if this is from both apple or android but here's what happens to me. I open my music app and then let's say someone sends me video , I'll pause the music and play the video and if I slide 1 cup off the music will start playing again while the video was playing. Another weird thing was when I have 2 devices paired and turned on, I wasn't playing anything on the phone only on the tablet so while listening to music I would be typing on my iPad's on screen keyboard, the audio would cut off and on everytime I hit a letter. I left the phone connected just in case I got a call. Hopefully with an update most of these things can be fixed. Lastly I wish they were a little more louder. Probably 5-10 more . Other than these things again I did like them. I love the dials and touch button. Other headphones that I have, had click buttons. Usually they tend to stop working after a while of always pressing them. Another thing that's great about these headphones they are super comfy all around no issues with my ears hurting or the top of my head. Finally they bring a hard case not a bag or soft case! I put them in my backpack without much worry.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Isolate yourself with what YOU want to hear

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality, Use for phone calls

    I really enjoy these surface 2 headphones. They have clean uncluttered style to them. Minimal buttons, and a clever side rotating bezel to adjust volume on one side and noise cancellation on the opposite side. While it does include touch sensitivity to the center section of either ear. It takes practice to get the feel and timing of the taps to be just right for reliable function. I found myself pausing music (1 tap) more than skipping music (2 taps) even when trying double tap. Maybe the app to tweak settings will include a delay adjustment in the future. The app for PC/Android/Apple works great to see the status of the earphones (battery/noise reduction level/volume) and even to save a favorite custom audio in the equalizer. It even showed the same saved equalizer setting when I switched from PC to my Android device. That's very nice! As for sound quality and audio clarity. I am very happy. While I think we all at some point want more thump in the bass dept. These give enough at around 60% volume (pretty loud for me). Yet occasionally some songs felt lacking (mp3 quality may have something to do with this). Overall audio quality for music/Cortana/Google/Calls was very good at a variety of noise cancellation and volume settings. While only doing 4+ phone calls. None of my callers complained about my audio on their end. So, that's all I guess you can hope for if you have these on and need/want to take calls. Bluetooth range was fantastic all throughout my modest sized house. No fade upstairs or down. Mansion owners may have different results. I also want to mention something else I noticed for the Microsoft team. Stated battery life is 20 hours? I have drained down headphones 3 times now and still only get to 18 hours fully charged according to the app and voice when starting the headphones. While maybe I get more time than the voice and app says. Might be worth double checking. And even if it's only 18 hours. That's still pretty good for a full day of listening pleasure. If you are the fence. I say come on over, put the headphones on and tune out the world around you. These headphones are great, and now that they are even cheaper. It's a great choice. And while my headphones were sent to me free for testing and evaluation. I would buy this brand and model based on price and quality of the unit I received. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Impressive, good sound, great noise-cancellation

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality
    Cons mentioned:
    Mobile phones

    As a Best Buy Tech Insider Network participant, I received this set of headphones to test and review. “Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.” What I can tell you is that these headphones rate as some of the best I have had the ability to use. Setup was extremely easy over Bluetooth connection with both my Microsoft Surface tablet AND my cell phone (Android OS) Activate the pairing function on the headset and the Surface automatically connected. The phone connection was almost as easy. Within a minute, I was connected to both. The functionality of the smooth touch volume control on the right earpiece and the noise cancellation on the left ear were very nice. My only qualms are that there is no physical 'stop' for the controls, just a sound, or warning, that you have reached the max or min for the control. Not a big deal, but I just found it odd. Sound from the earpieces is very clear and sharp. The padding that sits on your ear is comfotrable. Now, I don't wear these for a full day, but for the hour+ that I was listening to music/streaming/gaming, they were very comfortable. Niose cancellation worked VERY well. At full cancellation, I could hear nothing from the surrounding environment. Tried this with my TV at normal volume (for me) and could not hear anything from it. The product comes in/with a sturdy case with a pocket holding a card that has the charging cable, direct connect cable (for using when not going through Bluetooth), and instructions on use of the headphones along with a QR code to link to other Bluetooth devices/load Surface Audio app. Card has tabs to hold cables neatly and cleanly. A nice touch, if you ask me. Have not used these hard enough to give a comment on battery life, but I would expect anyone to get through a day easily without recharging as a couple hours of use did not seem to make a dent in the charge.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Excellent sound, lots of features, couple of kinks

    Posted .
    Pros mentioned:
    Battery life, Noise cancellation, Sound quality

    I received the Microsoft Surface Headphones 2 as part of Best Buy's TIN program which provides products free of charge for the purpose of writing fair, honest and unbiased reviews. That said, here are my thoughts. Sound quality is excellent, but I must say the bass level does not impress compared to my other set. However, the audio settings can be adjusted via the Surface Audio app which works perfectly in iOS and Android devices. It has an equalizer with several included presets or can manually adjust the Treble, mid range and Bass. Pairing the headset is easy no special instructions needed. Downloading the app is also easy via de QR code included. The build feels solid and smooth good for indoors gaming or video conference. The Touch buttons are quite sensitive as well as the volume and noise canceling dials. It comes with wire to use as a wired headset which is nice, however, the plug does not go all the way in so it's exposed a bit.. see picture. At this price that's a design flaw I think it shouldn't have. Also, the set can't be folded to be carried in compact form like my other set from a different brand. The noise canceling feature is excellent which can enhance outside sounds if needed. It comes with a USB-C charger cable and a fairly large carrying case. All in all, these are not average head set but not the best either.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Broken hinge design, no support from Microsoft.

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Thank you Best Buy for allowing reviews. I typically purchase at Best Buy but this time I purchased from Microsoft on line store. Where now I realize I can't leave a review. I also can't get support for this product. My headphones broke - plastic broke at the hinge. These headphones are now worthless. Perhaps I was a little hard on them but my prior pair of Bose QC35 (Which I am back to using again) - did not fail in over 3 years of heavy use. I have tried for weeks to get warranty service from Microsoft. All of my contacts have been terrible. Hung up on 3 times in one day. One agent said he would call me back - my fault for falling for that one.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    A Solid Choice

    Posted .
    Pros mentioned:
    Noise cancellation, Sound quality

    It’s hard to review the Surface Headphones 2 without comparing them to the first generation. This time around Microsoft delivers a fine-tuned experience of an already exceptional product. Keep that in mind if considering an upgrade from gen 1. With a quick glance – the generations look identical. The addition of a matte black version is definitely welcomed, not that the original grey is hard on the eyes by any stretch. The hard control buttons on the right ear cup are slightly raised and significantly more “clicky”. The rotating volume and noise canceling controls are perfect this time around with finer control over noise canceling levels. The earcups can now rotate a full 180 degrees – a nice update that makes them just a little more comfortable. Although it may not be important to everyone, I find these just straight slick looking. The sound quality is great – easily the best at the price point. Truly, at $250 MSRP it does not get any better. Substantial bass was unexpected and welcomed compared to the previous generation. Don’t forget to grab the Surface Audio app from your app store of preference. You’ll get firmware updates, equalizer and a few other nice management components. I can’t exactly comment on the durability of the Surface Headphones 2 since I haven’t owned them for too long. However, assuming they are somewhat similar to the first generation, this may be the weak spot. My original set of Surface Headphones started coming apart at both earcups and center head band. The first generation’s leatherette and silicone materials are joined with adhesive that don’t stand the test of time. Microsoft, I beg you – sell replacement earcups! Overall, the Surface Headphones 2 check all the important boxes. Like I said before, you’ll be hard pressed to find a better product at the price point. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great quality and easy to use

    Posted .
    Pros mentioned:
    Ease of use, Sound quality

    Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. I received these noise-canceling headphones and was a bit skeptical because others have not connected well, only connected close to the device, had buttons on the earpieces that were difficult to manage without looking so I was not sure what to expect with these. I was pleasantly surprised! These can not only connect to my laptop quickly but will simultaneously connect to my phone with no lag or issue. I can walk away from my laptop and still get great quality sound. I am an older woman (50+) and often have trouble fumbling with buttons on the earpieces that I can't see. These are intuitive and easy to adapt to. I have used them for movies, zoom meetings, and phone calls. The sound clarity is great and others can hear me just fine. The "noise-canceling" component is adequate. I have never had a pair before so I am not sure how "canceled" the noise should be. With nothing else playing, I can still hear sound but it is definitely greatly reduced. I guess for safety, it's best to be able to hear SOME sound! When music or a movie is playing, it's very hard to hear the outside world! I also like that each time you connect them, they tell you how much life is left. I have been using them off and on for several weeks and am still on my first charge. The case is sturdy (hard) material to protect them when traveling. There is a small pouch in the carrying case for the charging cord and directions (if you are like me and still need them even after using for a bit!). Overall, these are sturdy well-designed headphones. They sit comfortably on my big dome and don't slip off. The ear cushions are very comfortable as well.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Good connectivity, NC needs improvement

    Posted .
    Cons mentioned:
    For pc

    I received these as part of the Best Buy Tech Insider Program. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. I have been using the Surface 2 headphones for about a week now, and I previously used the Sony WM-1000XM3 and had various other bluetooth earbud and neckband style wireless earbuds. Overall, the Surface 2 headphones are good, but not great compared to the Sony, primarily for two reasons - comfort (which I realize is very subjective) and active noise cancellation (ANC) performance. Also, the Surface 2 is one of the best headphones I've used for connectivity, with one significant exception. POSITIVES: The product/build quality is excellent and much better than the Sony. The fit/finish and quality of the materials used, with exception of the earpads, is of very high quality. The plastics that are used are all soft-touch and not creaky at all. This is probably the only headphone/earbud I've ever used (and I've used a lot) that has true multipoint connectivity for audio/sound. I can be simultaneously connected to both my phone and my PC and playback audio from either device with no interaction or manual switching back and forth. The headphones can only play from one source at a time (obviously), but they seamlessly and automatically switch back and forth no problem. However I could not get the audio in/microphone to work via multipoint, even after troubleshooting with Microsoft. IMPROVEMENTS NEEDED: The biggest complaint I have is the overall comfort of the Surface 2's on my ears compared to the Sonys. I realize this is highly subjective, since everyone's tolerance level is different, but for me, the headphones are just not comfortable for extended wear compared to the Sony XM3 set I had previously. The earcup padding is stiffer, and overall the size is smaller, so the ear cups are resting on my ear lobes vs. the side of my head with the Sony XM3. The 2nd biggest problem is that the ANC is just not as good compared to the Sony. Microsoft advertises a continuous scrolling wheel to adjust the ANC and volume, and while the volume is infinitely adjustable via the scroll wheel, the ANC is merely stepping through four standard settings and none of them are as good (on a comparative basis). Definitely try these on in store if you can before you buy. Finally, as noted above, I could not get the headphones to pair with my PC such that the mic-in can be used. I tried troubleshooting with MS Tech Support, but the rep basically didn't help and couldn' offer any meaningful fix.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Enjoyable functionality-not a technical review.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    What makes these headphones enjoyable to use besides hours of comfortable use is the intuitive dial controls, and the Bluetooth multi-point technology that lets you connect to two devices at the same time. First the controls, the dials are simple: the right dial controls the volume, and the left side controls the noise cancelling/ambient noise amplification. Also, there is a on/off button and a mute button. The multi-point Bluetooth technology lets you connect to two devices at a time. Why would you need that? Well, to be frank, most people don't. But the satisfaction you get the first time you get a call while listening to music on your computer and you're able to switch to the call seamlessly-is. just. cool. I'm am not an expert. I'm an average user that gets a lot of functionality from these headphones. What I use these headphones for are meetings, music, phone calls, and gaming because I'm already connected to my computer so why not. My only criticism on these headphones are the touch controls on the sides of the headphones-which you can disable. That's it. The headphones come with a case that your headphones can lie flat in, and the case isn't too big considering they transport over the ear headphones. The range on these headphones is also notable: I get about 35 feet from one end of my house to the other through multiple walls. These headphones are one of the best buys I've made in 2021, and I would recommend them to anyone.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that Surface Headphones 2 is one of the best purchases you made in 2021. Thank you for sharing your experience. We hope you continue to enjoy using the voice, touch, and fingertip controls. Best, Erica Surface Customer Care Microsoft

  • Rating 4 out of 5 stars with 1 review

    Great value, good performance, a few bugs

    Posted .
    Pros mentioned:
    Battery life, Ease of use, Noise cancellation
    Cons mentioned:
    Bluetooth, For pc, For running

    Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews. Pros - great overall sound quality, strong ANC, solid battery life, comfortable for long hours of use, usb type C, cheaper than the first model, aptX support Cons - touch controls (not a fan) are sensitive, a few bugs In the box - You get ... the surface 2 headphones, charging cable, 3.5mm cable, some documentation to get you started, and a very nice soft touch zip case to hold everything. Build quality - I really like the fit and finish of the the Surface 2 Headphones. They have a sturdy build quality while remaining very lightweight. The ANC and volume control wheels should be industry standard features. Tuning in your ANC to perfectly match your surroundings is super easy. The touch controls work as they should, but I've never cared for touch controls on a headset. It's too easy to bump into your shoulder while moving around, this can pause a track while listening or -even worse - hang up on a live call" I've had this happen several times so I just disabled these in the app. On the left earcup is your ANC control knob and touch control panel, while on the left you have volume and controls plus several buttons. There's power and mute, an LED light (power), your USB-C port, and a 3.5mm jack. The earcup material is very soft, easily conforms to your ear/head shape, and keeps you cool during long listening sessions. The headband is equally comfortable and has the adjustments you'd expect. I wish the stops on the band adjustments were a little stiffer, but I had no problem keeping my adjustments exactly where I wanted them. Setup - Getting the surface headphones 2 up and running is very simple. Press and hold the power button for a few seconds until the LED flashes white then follow the usual steps. For complete customization you'll want to download the surface audio app, which allows you to adjust eq, volume and ANC levels, disable or enable touch controls, disable voice prompts (I did this immediately), update your firmware, and more. Pretty straightforward. Performance - Out of the box the surface headphones 2 come tuned with a flat audio profile that works well across all types of media. The sound quality is on par with other headphones in this price range,with a healthy -if not mind-blowing - amount of bass and clean highs. The mid-range seems a little bit muddy to me, which is disappointing, but you can ameliorate this somewhat through EQ adjustments. Overall I'm very happy with the sound quality I'm getting from these whether connected to my windows pc, phone, tablet, or streaming device. The headphones get plenty loud, I very rarely get them above 50% in most use cases. No problems here. The ANC is very good as well, silencing most external noises at max. It'll easily silence the sounds of your neighborhood, a busy street, or a noisy family at the highest settings. I really love the rings used to control volume and ANC, and would like to see more manufacturers implement this design. Battery life seems to be reporting accurately in the app and it seems to match up pretty well with what MS claims, but I tend to keep ANC on all the time so I do have to charge them every few days. Thankfully charging is very fast over USB-C so there's no problem here. Voice quality is good. Not great, but with the tiny mics you find on headsets it's par for the course. Everyone I've talked to with these says I sound clear, and a test recording in windows does indeed reveal that the audio is clear and crisp. I've used the surface 2 in several different voip apps and haven't had an issue ... for the most part (more later). Overall I'm really happy with the performance of these headphones. I love how quickly they pair with my devices. Hit the power button and within a second or two you're connected, much faster than any other headsets or earbuds I've used. They're easy enough to wear for long periods of time, and even fit people with giant noggins and glasses while still remaining comfortable. Cons - So I've run into a few bugs here and there with these headphones so far. 1: when I'm paired to multiples devices (phone, pc, tablet) and they are all powered on, I run into a problem. Let's say I'm taking a call on my phone, but my tablet and PC are both on and connected, but not transmitting any sound. The call will start out normally but over time, 8-10 minutes, the audio will grow increasingly distorted until I have to disconnect and reconnect my phone. This was happening every time I took a call and I couldn't figure out what the issue was until I eventually powered down my PC and disconnected my tablet. With one active device connected the audio stayed clear for the duration of a call, no issues. I'm assuming this is a software issue handling input from multiple sources. It might be a limitation of the bluetooth spec or something, I don't know, but I'm hoping a firmware update addresses this issue. The problem seems most pronounced while connected to my phone and active windows PC. The tablet didn't seem to cause any interference after repeat testing. 2: using the headphones in a windows environment is completely smooth. The headphones seamlessly take over audio duties as you would expect and work fine with every VOIP app I tried them with; skype, zoom, and discord. BUT ... I did have a problem using these with the custom video conference software I use for work. This may not be MS's fault here, but for some reason when I tried using these for work the incoming audio seemed to reverberate nonstop until the speakers on the other end were completely unintelligible. I tried disconnecting several times, but something in my companies' software just didn't place nice with the surface 2 headphones, even though my other headphones worked just fine. weird. 3. not really a bug, but worth mentioning, the earcups aren't symmetrical. the vertical sides that run along either side of your ear are thicker here, which probably helps with passive noise cancellation, but I have a big old head with giant ears and this creates a problem. When I turn my head far to one side or the other the audio cuts out for me. Now I'm not saying that audio stops playing, but what's happening is that the earcup itself is putting pressure on my ear in such a way that it closes off my ear a little bit, making sound temporarily inaudible. Keeping my head still or mostly facing in the same direction completely alleviates this problem. It's not a huge problem, but at first I wasn't sure what was going on. I thought the audio was just dropping from one ear then the other for no apparent reason. The weird thing about this is that I have five other wireless headsets that I use in a fairly regular rotation, and not a single one of these has this problem. But then again they also have a more uniform thickness around the earcups. This probably won't be an issue for most users, but if you have a big head and or big ears this might affect you so ... worth mentioning. Final thoughts - Overall I really like the surface 2 headphones. They're perfect for most uses, but a few bugs prevent the surface headphones 2 from reaching true greatness. Still they're a fantastic set of headphones that I'd recommend for just about anyone, or at least anyone without a gigantic head.

    I would recommend this to a friend
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