Main Content

Customer Ratings & Reviews

Microsoft - Surface Keyboard - Silver-Front_Standard

Microsoft - Surface Keyboard - Silver

Model: WS2-00025SKU: 5663301

Customer rating

Rating 4.5 out of 5 stars with 211 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 211 Reviews
  • Rating: 5 out of 5 stars

    Great Job Microsoft!

    Posted
    andreasjva
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had it for about 2 months now, running on a Linux machine. Linux picked up nearly all the specialty keys, which I didn't expect. The keyboard itself has a fantastic feel to it. The keys snap well, if you know what I mean. It just types well. The quality of the keyboard is very nice. It just feels good to use. It's nice spacing between the keys, so i find myself making fewer errors in typing. Low profile keys might have something to do with it as well. It's a very sleek keyboard with a tight design taking up as little desk space as possible but still having a great full size keyboard. No extra space wasted. Over all, A+. If I had any complaints it might be the contrast of the keys. I'm not a pure typist and never have been. I hunt and peck at a high rate of speed and need to find my spot frequently from sight (80 words a minute maybe???) There is room for a little improvement if they keep going with this product line. Maybe more battery capacity so they can add lighted keys? It would also be nice if they made a non bluetooth wireless model with a dongle, which I would have opted for more than likely. Never a serious fan of bluetooth devices in general, even though I've had 0 problems with this particular device. Wales up a little slowly on boot maybe. I think they'd do themselves a favor and sell a lot more of these things. It's truly the best PC keyboard on the market, hands down. The only one that comes close in my opinion is the Logitech solar powered keyboard, but that's nice in a different kind of way. The Microsoft Surface keyboard is pure elegance with a high quality build. Many of us are willing to pay more for quality. Hats off to you Microsoft.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of lag

    Posted
    123abc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I returned this. The device has too much lag when waking up from sleep...and other times when it lags and can't keep up with my typing. The keyboard went to sleep after about 10 seconds. This is way too short. Because it takes about 2 seconds to wake up. Very frustrating. When I hit keys on the keyboard (even after pausing a few moments to consider my next sentence) I expect them to show up on the screen. This keyboard would miss the beginning of everything I typed when waking up from sleep. This was compounded by times during its "awake"ness that simply couldn't keep up with my typing. I peak around 120 WPM, so granted thats going at a good clip - so the "awake lag" may not be a problem for all. This went back to the store. I recently switched from a Mac (loved my Apple keyboard) back to a PC and was looking for an alternative to Logitech - I really think their quality is poor. But I ended up with a K800 (my third...they break after about a year of heavy use).

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for taking the time to provide your honest feedback about Surface Keyboard with the community. We're sorry to hear about some of your frustrations with your device, and that you decided to return it. We want you know we truly care about your experience, and we will be passing along this information to improve on our products in the future.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Very restricted product

    Posted
    Samgotstuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This keyboard is limited ONLY to SURFACE machines. It does not work with anything else. I had a thorough headache trying to pair it with a non-surface windows 10 machine, despite having Bluetooth version 4 and above. There are many better products which have similar form factor and work with Bluetooth 3, windows xp through windows 10 and any machine irrespective of the manufacturer being Dell, Lenovo, or any other. I did reach out to Microsoft via LinkedIn !! Yes, customer support has degraded way too bad !! However they don't even know there are such basic problems with their products, leave aside being able to fix them. I am indebted to Best Buy because they accepted this keyboard upon explaining the problem, as return within 7 days, else it was a 100$ charity !! I love Best Buy, I have bought almost all of my electronics from them and will continue to do so because they are bankworthy. Thankyou BestBuy.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      It's true the Surface Keyboard was specifically optimized for use with devices from the Surface line. We work hard to be transparent with our customers about the specifications of our products. We do have many accessories that should be able to successfully connect with your device outside of the Surface line. Try checking out the specifications of the Microsoft Modern Keyboard with Fingerprint ID here: https://www.bestbuy.com/site/microsoft-modern-keyboard-with-fingerprint-id-wireless-gray/5906800.p?skuId=5906800. This is a very similar design to the Surface Keyboard, and you might find it will connect with your device. Like with any accessory, please be sure to read the system requirements of the keyboard and compare them to the device you intend to use it with.

      We hope this helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Died in 48 days - Bad Quality Control

    Posted
    Redhead

    Purchased on 12/30/2016 and died on 2/17/2017. This keyboard died randomly and stops allowing keys to be pressed with shift key on the right shift key with the underscore. Problem is it's nice if it's your sort of thing. However, if you have any issues it's expensive. It has AAA batteries which requires a cost repetitively and the power button has bad placement. I really liked the keyboard but it's comical at best to troubleshoot a keyboard for close to two hours (granted Microsoft Support is non-existent and just asked for useless information repeatedly or for you to reboot a computer). I'm technical and even for me the more rediculous troubleshooting wasn't able to fix the odd errors I had as it's a faulty product. Overall I wouldn't recommend this to anyone as it's super expensive, not practical and there's better options across the board (I really like it) but this keyboard is not designed to last (it's not like I'm hammering away on the thing either).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good feel, terrible connection

    Posted
    Techy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this keyboard for a few months now. I bluetooth paired it to a non-surface computer and look and feel are great. However, the keyboard turns off after not using it for 20 seconds. When you press a key to wake it up, it takes 2 seconds each time to reconnect to the computer so you are able to type again. This may sound trivial but if you are writing papers or doing anything in Word, it is incredibly frustrating. Not to mention, it causes the computer to jam for a second each time it re-establishes the connection. I've searched online for a firmware fix but being this has the same name as the Surface Pro keyboards, it is very hard to find anything related. I'm hoping Microsoft fixes this issue. Otherwise, I will stick with my Logitech peripherals.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for reaching out. We're sorry to hear you're experiencing some difficulties with your Surface Keyboard. It sounds like you're using this keyboard to connect to a non-Surface device. This may be the issue since Surface Keyboard was specially designed to work with Surface products such as Surface Pro 6. We highly recommend reaching out to our support team to check compatibility, troubleshoot, or possibly look into another Microsoft keyboard that may fit your system requirements better. Our support team can be reached here: https://support.microsoft.com/en-us/contactus/.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent keyboard, great feel

    Posted
    scm6079
    • My Best Buy® Elite MemberElite Member

    This is a great keyboard and has the best overall feel I've ever used on a PC before. I can type extremely fast and accurate on it, and the keys have the perfect amount of travel. My only caveat is that on my PC I had to purchase a USB Bluetooth dongle (I use the Plugable 2.0 USB adapter), which although works perfectly in Windows 10, it does not work to select bios options (e.g. to boot from an external drive). This isn't a big hindrance, however, it does mean that until you get working bluetooth drivers you will need another keyboard. I keep a spare logitech wireless with dongle which does work with the bios. Even with that annoyance for my setup, it wouldn't deter me from purchasing or recommending this keyboard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stylish & functional

    Posted
    richardlpalmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This keyboard is excellent for what I need it for. The throw of the keys (including the bounce from them) is longer than a laptop but not as much as a traditional keyboard. I really like it the distance a LOT. The connectivity is excellent -- with my typing appearing instantly on screen. I didn't think I'd like the 10-key and wish Microsoft had a non-10-key offering, but it's actually quite useful and doesn't take up too much space. It looks great on my desk and has functioned flawlessly. Highly recommend!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for recommending Surface Keyboard to the community. We're delighted to hear about your excitement with this great set-up. We hope you continue to enjoy the comfortable typing experience this has to offer!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good, but could benefit from back-lighting

    Posted
    rjl226
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a fine keyboard. Great responsiveness and love the layout. Lots of controls for the Surface along the top row. The one thing that I wish it had is back-lighting. That would make this a five star plus keyboard. As it stands, I have to use my surface keyboard case in darker environs. Still, it's an excellent keyboard in an office environment. I love having my Surface Pro propped on its stand and using this keyboard. It;s a perfect office combination.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your honest feedback of Surface Keyboard with the community. We're so glad you're enjoying the smooth response, and sleek design of Surface Keyboard. We appreciate your genuine feedback, and we'll be sure to send your thoughts up to our team.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    YES YES YES YES

    Posted
    Calvin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This keyboard reminds me almost exactly of my Apple iMacs wired keyboard but it's wireless and for Microsoft Windows. I absolutely love this keyboard the second I took it out of the box I was like HECK YES. For $80 this is an excellent value and also if the batteries really do last even 6 months I"ll be satisfied. Microsoft is claiming up to 12 months. That's impressive. The feel is the same as an Apple keyboard but actually the keys themselves are nicer to type on.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Calvin,

      Thanks for sharing your excitement with the community! We're delighted to hear that you're impressed with the Surface Keyboard's wireless design, and impressive battery life. We hope you continue to enjoy!

      Happy typing,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Not too bad

    Posted
    Jesse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was using a wired mechanical keyboard and recently purchased a surface pro as my main machine. I was wanting to go all in on Microsoft and purchased this keyboard. Great feeling keys, great size and works pretty well overall. I have recently had an issue with the keyboard disconnecting randomly. I have searched for answers on this online and can't find anything that will help. That's my only drawback on it right now.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The perfect keyboard

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a Surface Book 2, Surface Pen, Surface Mouse, and so why did I get the Surface Keyboard? Because when I am drawing in tablet mode, I still need a comfortable, accessible keyboard to use hot keys with. This keyboard delivers and then some. It’s fantastic feeling, connecting the device was a breeze. The keys click beautifully, and it just matches so well with my setup. A beautiful keyboard worth the price.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tony,

      Thanks for sharing how you like to use Surface Keyboard with the community. We're delighted that this has been a wonderful addition to your Surface Book 2 to help you navigate while you're in tablet mode. It sounds like you have found the optimal set-up for your creative work space! We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice keyboard with occasional issue

    Posted
    parkay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They keyboard is very nice and responsive. I enjoy typing on it. Keyboard spacing is nice. The one issue I have experience with the keyboard, and I know others have commented on the issue is that there seems to be an intermittent power loss to the keyboard, especially when the computer goes to sleep. It happens randomly where there will be no power to the keyboard at all. I'll hit a few keys and eventually the keyboard wakes up. Not sure what that is all about. I would give it 5 starts if it wasn't for that issue.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Alternative to the Apple Keyboard

    Posted
    DoggyDaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am using this with a MacBook Pro because I wanted a Bluetooth keyboard with a numeric keypad. My previous keyboard was the mac bluetooth model but it was lacking the keypad. The Surface keyboard has very good key travel and feel. It's comparable to the mac wired keyboard and to my Logitech K810. The only thing it is lacking is the ability to pair to multiple devices. Also, the construction is top-notch.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give the Surface Keyboard a try. We're glad you're enjoying your experience so far. We pride ourselves on providing our customers with quality designs such as this to help you accomplish more during your day. We appreciate the great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent Bluetooth keyboard

    Posted
    Noel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Microsoft surface products have become known for great keyboards, and this is no exception. This is a superb keyboard. Connects instantly, keystrokes are crisp and comfortable and give the user instant feedback. The keyboard layout is roomy and has a numpad. Very happy with this purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Wireless Keyboard

    Posted
    EvanSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this to use with my Surface Pro 4. It took a couple of attempts to get it to sync, but once it did, it worked just fine. I like having a desktop keyboard with a number pad. This worked great and the typing experience is good. Didn't see any lag when typing. Another feature I like about this keyboard is that since it is wireless, there is less mess on my desk. I would recommend this as a good option for any windows computer that is docked or a desktop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    okay keyboard all around

    Posted
    nhtechguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the Surface Keyboard as a compliment to my Surface Pro 2017 to use with my Surface Dock to have a desktop like experience. I have been using the keyboard for a couple weeks now and love the way it types. I used to have an Apple keyboard and loved the way the keys were easy to type and were flatter for faster typing and this keyboard beats that! FYI you can use this keyboard with anything Bluetooth.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you taking the time out of your day to leave a review on the Surface Keyboard! We do appreciate the input you've provided us with here, and have passed it along to our team. We hope you continue to enjoy your Surface Keyboard!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best modern keyboard.

    Posted
    ReeceJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I still have my original IBM keyboard. Although not as "clicky", this keyboard has a predictable feel to it. So far, I have bought 7 of them. Most of them are connected to Intel NUC's. I have built. Another one is connected to an Intel Compute Stick that uses a 4K 70-inch Sony TV (Black Friday Special) as the monitor. Using the Bluetooth feature, the computers are not physically tethered to the device. What can I say? It just works.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your Surface Keyboard! We're glad to hear that you love this keyboard and have been using it in a bunch of various capacities. Thanks for the review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very nice accessory for my Surface

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very handy secondary keyboard for the Surface. As a CPA, the one thing I miss on the type cover is the 10 key pad so this provides a nice alternative when I need it. Obviously it's not as compact as the type cover, but this keyboard is very light and it connects via Bluetooth so there is no tying up the USB port with a receiver like similar wireless keyboards.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jeff,

      Thanks for sharing your experience of Surface Keyboard with the community! We're delighted to hear that you're loving this excellent addition to your Surface experience for added productivity in your profession. We hope you continue to enjoy all Surface Keyboard has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good keyboard, not perfect

    Posted
    Alleh090
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this keyboard because I heard amazing things about how it types. It does feel soft to type on however the keyboard sometimes has a mind of its own and it seems to maybe shut off for a few seconds before working again as if it is making sure you are still using it. It is kind of annoying but I put up with that because I just love how the keyboard types.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for reaching out. We're glad you decided to give Surface Keyboard a try. We would love to hear more about your experience to better assist you. Please feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      We're always happy to help!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Bluetooth Latency

    Posted
    LTAa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This keyboard is EXACTLY what I wanted aesthetically. Unfortunately, it just didn't seem to work with my computer. I don't have Bluetooth natively on my computer and was using a USB dongle, so I'm not sure who's to blame, but there was some aggrivating latency. I'm a pretty fast typer and use a lot of "hotkey" commands in the programs I use. The latency proved too much to deal with so I had to return it.

    I would recommend this to a friend