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Customer Ratings & Reviews

Your price for this item is $799.99
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The comparable value price is $999.00

Customer reviews

Rating 4.6 out of 5 stars with 219 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers love the Surface Laptop's lightweight design and ease of use, frequently praising its portability and user-friendly interface. The touchscreen and performance also receive positive feedback, with many appreciating the sleek design and long battery life. However, some customers express concerns about the limited storage capacity and the price point. A few users also mention the speed of the solid-state drive as an area for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 219 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with this purchase and with Geek Squad setup. I use this for my business and have been putting off upgrading my laptop due to the hassle involved, but the purchase and setup were relatively easy, and this computer is much smaller, lighter, and faster than my old Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Light weight, fast, and great battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home and travel some as well. This laptop is just perfect. It is so light I can hold my baby in one arm and carry it easily with the other. Super fast and easy for working. Battery life is incredibly awesome! About 15 times what my last laptop could do. WOW!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 4 out of 5 stars

    I miss options available on other laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is comfortable due to its soft keyboard, has a long battery life, and is far lighter than other laptops. On the down side, it has no CD/ DVD drive, and only one USB port. I also miss the numerical keyboard. Of course, all those things would make the laptop heavier, thicker, and use more battery life. It's a trade-off.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for giving us your honest feedback of the Surface Laptop. We're committed to innovating our designs to fit our customers needs, so we appreciate your thoughts! We're so glad to know that you're loving the impressive battery, and lightweight design of the Surface Laptop.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 4 out of 5 stars

    Love the touch screen and size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont have much room for storing this device, so the size is perfect. Love the fact that it is a touch screen. It has the availability to use as windows 7 even though it is windows 10. Very easy to use. Dont even miss the cd drive. Has a product similar to sirius that is a nice bonus, if you have questions, very east to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    Love the touchscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, touchscreen is awesome. Highly recommend to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great laptop for seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the option of keyboard or touch screen. It makes using my computer so easy! Another bonus is the free Microsoft classes. This is a much needed benefit for me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    Great all around computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and great screen. Very portable. Great to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fast Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is very fast, due to the SSD and the integration of Microsoft products. Also, it's very light. I'm very satisfied. The Microsoft Store was very helpful in migrating the OS from Windows 10 S to Windows Pro for no cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Great, Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this laptop. Lightweight, user friendly and FAST. My best purchase in a very long time. Previously have had Dell and HP laptops and this blows them away!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    The product is amazing, light, compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing, light, compact, suits my needs well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect size laptop, easy to use and fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Incredible Computer for Cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for school and so far it has not disappointed me. It is lightweight, has a great feel to it, the screen resolution is beautiful, and it runs well. I was concerned about the small storage space, but most of my files are saved in Dropbox or google drives so it wasn't a problem. I thankfully was able to download the student edition of Microsoft 10 because the software that comes on the computer is pretty stinky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Touchscreen

    Rated 5 out of 5 stars

    Lightweight and easy-to-use laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! We wanted something lightweight, user-friendly, and fast. We got all that plus style. The cool keyboard is a bonus.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jess,

      Thanks for reviewing your Surface Laptop! We're glad it's been impressing you all-around, and hope you continue to enjoy your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Like the speed but have control issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is very good. But I am frustrated by cursor moving and things happening seemingly on their own. I start typing and suddenly a window opens and the last characters I was typing are not there. The cursor or something seems to move or change on its own.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you have been experiencing this! We'd love to work with you to offer a solution so you can get our Surface Laptop working like it should be. Please send us an email at [email protected], and we can check things out.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen, Weight

    Rated 5 out of 5 stars

    Exactly what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight. GREAT battery life. The cloth covering on the keyboard makes for a soft surface to type on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Fast, light weight, and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great purchase. Easy to use, lightweight and very fast. A great investment so far!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Replacement for older model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for a older version surface. Easy setup. Runs much faster than the older model. Larger than the older surface but still fits in travel carryon easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    LOVE this laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface laptop is so light and easy to use, and the battery lasts for SO long!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Just get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. Have a Lenovo yoga and it’s flawed. This is easy fast bright big slim.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface PC we purchased works extremely well, and delivers all of the "promised" features. We had a Lenovo before this, and this is far superior.

    I would recommend this to a friend
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