Main Content

Customer Ratings & Reviews

Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 923 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 3, showing41-60 of 923 Reviews
  • Rating: 5 out of 5 stars

    great product

    Posted
    jj123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Light weight, good quality & performance. I am so glad that chose it over other products (I was very concern whether it has performance for university or not, and there were other products with same functionalities were much cheaper). It was purchased for my son who attended university. So far he is very pleased with it and it does everything he needs to do with his assignments and projects. I am highly recommend it to anyone who needs a portable, light weight, good performance, durable laptop for high school or university, or work.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolutely inexcusible flaw

    Posted
    RJW1966

    My jaw hit the floor after I got it home and started setting it up. Turned on the camera and guess what? There is no backside camera. Just one facing the user on the keyboard side of the unit. Let me say this again...YOU CANNOT TAKE PICTURES WITH THIS THING! It's got all kinds of graphics capabilities with the pen and all the great programs for drawing and editing photos...but wait...it can't take a photo. There are reverse-side cameras on every cheap cell phone on Earth. There's a lens on the back side of my give-away-cheap-garbage cell phone. What was Microsoft thinking? Save 99 cents on the cost and leave off the most basic necessity? Unbelievable.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry you feel this way. We've made sure to share this information with our team, but recommend you checking out the Surface Pro, if you're still looking for a Surface device with both a front and rear facing camera.

      Kindly,

      Victoria, Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Sleek but a gamble.

    Posted
    Krizm87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I'll keep this simple. Pros: - Screen resolution and brightness. - Style is superb. Colors are gorgeous - Keyboard and track pad are great. - Windows hello is fantastic. Cons: - Zero repairability. If it breaks it's trash after warranty. - Keyboard material feels like it's super glued on and will peel within a year. - No usb-c and 1 usb A port. Unacceptable at this price point. - ssd is pathetic. Read write times are 2012. - mediocre cpu. (Let it slide a little) - windows 10 s is a gimmik to lock you in to their ecosystem. After the free pro upgrade ends this device will be 1 star. - Finally, Windows 10 still spies on your every click.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I LOVE IT!

    Posted
    Barbara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this laptop for school, so I don't download any heavy content or anything of the sort. It's just so beautiful and so fast. It's simply a pleasure to use this laptop. I don't use the touchscreen too much, but hey, it's a cool feature! The fabric on it is so unique and does not give you the cold feel that every other laptop gives you. The ONLY thing that I had to change on the software was that it came with Windows 10 S which means you can't download anything other than Windows applications. So, I had to switch it over to Windows 10 Pro. No biggie, though. Overall, I am in love with it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing laptop

    Posted
    Osbrandon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop is pretty amazing. It's fast and fluid, everything is just so smooth. I've had it for quite some time and it still works like brand new. The screen is beautiful and the speakers sound really really great. You can do some gaming on here of older titles but on low settings. The battery life is very good as well. With regular use i can get around 10 to 11 hours. I can also watch about 5 or 6 hours of movies on here. I highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Like features. Not happy when it wouldn't boot.

    Posted
    Grandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This computer replaces my Surface Pro 4 which I accidentally destroyed with a spill. There is no difference other than the tablet capability of the Surface Pro 4. The key action is wonderful. I do not like the App restriction Windows has placed. I am not a child and can make my own mistakes if I so choose in using Apps that I need! Over all, it is has worked well until today when it would NOT turn on. It finally turned after about 10 minutes. Since I use the computer regularly in a public stetting, this would be a major irritation if that happened when I needed it most.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for your giving us your honest feedback. We are always looking for ways to make improvements for our customers, and we appreciate you taking the time to leave us a review with your thoughts. We're glad that the Surface Laptop has been a great replacement for your Surface Pro 4. We're sorry to hear that it took some time for your device to start up, but we're glad it is up and running now. From what it sounds like, it's possible that your device could use some Windows updates. To make sure your Surface Laptop is up-to-date on all updates, be sure to follow the instructions on our support page here: https://support.microsoft.com/en-us/help/4023505/surface-install-surface-and-windows-updates.

      If you should ever need help waking your Surface device from sleep, try these tips and tricks: https://support.microsoft.com/en-us/help/4023537/surface-surface-wont-turn-on-or-wake-from-sleep.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Laptop (from a Mac user)

    Posted
    abenamou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I typically have purchased MacBooks because the Windows laptop market choices normally consist of the usual low-quality build choices and/or machines preloaded with excessive software. I'm really glad Microsoft got into the hardware business and this laptop truly is better in every way than my last Lenovo and MacBook - from the keyboard to the build quality to the screen, everything is perfect. If you were looking at a MacBook Air or similar, this machine trumps that hands down. Thank you Microsoft, great machine!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're happy to hear that you've made the switch to Surface and that you've been pleasantly surprised! We're glad you're liking your device, and welcome to the Surface family!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    For Style and Quality

    Posted
    Luna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This laptop is meant to speak who you are. That mention the quality of this laptop is great. The screen displays the colors beautifully at any any angle, even though its not a traditional wide screen size. The camera is great for video conference. I can get like 10 hours of battery life from regular usage that including some videos. It is really thin, not as thin as the Apple competitor(depending which year you get), but also a bit heavy. Like MacBooks they are very easy to travel with and do not hold you down as some traditional laptops.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Luna,

      We're delighted you're loving the personalized style of your new Surface Laptop. Thanks for telling the community about the brilliant display, and powerful battery. We're so glad you're having such a great experience! We appreciate your feedback.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fast, instant up, easy travel

    Posted
    TechProjMngr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I went back and forth between this and the xps and the envy. With the pros and cons weighed out I decided on the surface laptop. They're all fast, they all have solid video resolution, and they're all light. What pushed me over the edge for the surface were two things: no bloatware (hp and Dell add a ton of adware and push other products while you're in their laptops) and build (if you hold them, open them, and generally mess around with them all at the same time, you'll notice the surface is much more solid and durable).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad you decided to give the Surface Laptop a try! It's our goal to provide our customers with quality designs that will exceed expectations with power and performance. We're thrilled to hear we hit the mark in your experience!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Perfect laptop for a college student

    Posted
    Beavergirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We purchased this laptop for our daughter to take & use throughout her college years. Plenty of hard drive to get started & bought an additional external hard drive for future expansion. She loves the physical size, weight & color of the laptop & we love that it fit into our budget of $1K after student discount. Color is Cobalt Blue. Also got the 2yr extended warranty for a little extra cost. We had Geeksquad install MSoffice,Outlook & Webroot Security...peace of mind knowing she’s all set up & she is one happy Beav!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Blue Screen Error

    Posted
    Thaiza
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am very upset with my Microsoft Surface Laptop intel core i5. I bought it about 1 month ago and every day that I use I have problems with the Blue Screen Error. The first time I had this problem, I used the "get help" tool and a Microsoft woman helped to stop this error, but my laptop did an automatic update and the error is happening again!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for reaching out to let us know that something isn't quite right. We're sorry that you haven't received the support to permanently resolve this issue. To receive some specialized support for this issue, we urge you to please create a support ticket here: aka.ms/SurfaceCare-us.

      Please refer to your personalized reference number: 1806262660048.

      Kindly,

      Jessica
      Surface Customer Care" Microsoft

  • Rating: 5 out of 5 stars

    Super laptop

    Posted
    CamelJockey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Being just an average user (no gamer am I) it performs well. Performance is quite adequate and it is very light. Almost TOO light. I put a protective cover on it that gives it better bulk for my clumsy hands and protects it better when I drop it, as I seem to do from time to time. It fits well in my existing computer bag. So well that I usually use that bag for a carryall on short trips. The touch screen is very good though I usually use the Surface mouse since it travels well too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for students and non intensive users

    Posted
    GUS301
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop has been a blast to use. With 8GB of Ram and 256GB of storage, Windows can't slow this down! Mainly been using it to stream games, watch videos, and process pdf and word documents. Battery life is good consistently lasting me about 7hrs on light use and 2 days on and off use. The Alcantara feel has been premium and one of the best typing experiences of any device period. The color really shines through and at 999, it really is a great laptop to pick up, even if the 2nd Gen is out.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear you're loving the impressively fast and powerful Surface Laptop. With excellent battery life, and quality build, this machine is unstoppable! Thanks for calling out the signature Alcantara material. We're glad this has made your experience all the more comfortable.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop from Microsoft !!!

    Posted
    macbookfan95
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Super Fast. Super Light Weight. Loved the Alcentra finish which is easy to clean. Keys are a little bit noisy which is a con but that really matters much less as compared to the pros. Super fast boot up and shut down speed. Great laptop and a great competition to mac book pro at less price. Good for programming Might not be great for heavy gaming....but over all a great laptop for daily home, business use.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad purchase

    Posted
    Kee0728
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I choose this computer because it was similar to the MacBook but had a touch screen. However, within a week after purchasing this laptop the screen would just turn black. I tried to turn it off and back on. That didn't work. I had to wait 24 hours before the computer would update. I thought this would be a one time occurrence but it continue to happen. I am a medical student and I couldn't afford for this to happen in the middle of an exam. So I returned the computer after 2 weeks of using it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Happy with This Laptop

    Posted
    Lizz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I tried two other laptops before I found the Surface - One was an HP, which had terrible screen resolution. The Suface is lightweight, has excellent screen resolution, and a backlit keyboard. I had to spend about $100 more than I spent on the HP, but it is well worth it.The only thing I have to get used to is the fabric keyboard cover - I've always had a hard surface that I could clean easily - but so far no problem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop with the best reviews

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I waited a long time for a surface and when this one came out I just watched for a sale. It's everything I wanted - light to travel, more battery life than most, and runs windows. I contemplated spending $500 more for the laptop that bends backward to use as a tablet but I don't even do that with my tablet now that I already have so it was an easy choice. For the neat pen and paint programs, it's amazing.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mary,

      Thank you for the review! We're happy to hear that you love your Surface Laptop, and are glad you're getting the best use out of your experience with the Surface Pen and paint programs! We hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    bad choice

    Posted
    skf6

    I bought this and it is going right back. It is beautiful. But. I am so offended by Microsoft's Big Brother attitude as shown in this laptop. You cannot download any app -- including, for example, Chrome!! -- for "safety" reasons -- that is not on their preapproved list. If you want to do that, you need to upgrade to Windows 10 Pro which I found, after considerable effort and 1/2 hour on hold with tech support, impossible. Not worth it and frankly, distasteful. "Safety" or because it's not a Microsoft browser? Shameless.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pricey but nice

    Posted
    DonE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I originally had a Surface Pro, which I liked very much. The problem I had with the Pro was that it didn't work well in my environment due to the face the screen easily detaches from the type cover. The laptop, however, seems to be a solid and dependable machine which so far I have enjoyed thoroughly. I received a great deal on this product due to the model be discontinued to make room for the new model.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this computer for work and home. I use adobe illustrator on it for work and it runs very smoothly. The laptop is quick and has plenty of SSD space to save all my files. I also use this computer for when I DM my campaign for DND. I can touch the screen and move things around quickly to help me run my campaign. Great laptop from Microsoft, will definitely continue to purchase their laptops.

    I would recommend this to a friend