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Customer Ratings & Reviews

Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 916 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 4, showing61-80 of 916 Reviews
  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    BryM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love everything about this laptop. Unfortunately, it's very fragile. I accidently dropped this laptop and it dented the side and made the screen slightly popped out. After getting a new laptop from the geek squad protection, I immediately invested in a hard case bought off Amazon. I haven't dropped it since. I love the keyboard and touch screen. The surface pen is amazing when I'm using one note. It allows me to switch from writing math to typing theories. Great investment for a student.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your Surface Laptop. We're sorry to hear that incident happened with your Surface after dropping it, but we're glad you were able to get it switched out without any problem. We hope you enjoy your Surface experience!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great computer for decent price

    Posted
    Banana22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really liked the computer as a whole. I bought mine on sale with more storage and it was a good deal. The fuzz on the keyboard was a nice touch and made it comfortable to type; however, the keys to me felt cheap. The touchscreen was a fun addition, but it was almost pointless since the paptop does not convert into a tablet. I ended up buying a Macbook Pro instead, but I did like this laptop and would recommend it to anyone that does not want to spend as much.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for sharing your experience with us on the Surface Laptop. We appreciate you shouting out some of your favorite features like the Alcantara fabric that brings a nice sense of feel to your keyboard experience. We're sorry you didn't find a use for the touchscreen, and that you weren't a fan of the keys. We're sending your feedback up to our team, so we appreciate your honesty, and recommendation to the community!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Computer

    Posted
    Steadman91
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a graphic designer and needed a more portable computer that would still be able to run my programs (Adobe CC). Let me say, it's a great little machine! I'm able to run multiple adobe programs at once and it hasn't slowed down. Runs great and only gets warm after all day use. Battery life is equally amazing. Only complaint, the trackpad isn't the best and a little uncomfortable. But, just use a mouse! Also, it's small, lightweight and extremely portable! BUY IT!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad that the Surface Laptop could offer you everything you need out of a device in order for you to be productive with your business. We've shared your review with our team for a read, since we feel it encompasses a lot of the great features of the device.

      We hope you continue to enjoy your Surface Laptop!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop.

    Posted
    Jimbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fast, lightweight, great graphics. The only reason I don't give it 5 stars is it came with Windows 10S. 10S is terrible. It does not allow the user to install ANY software that is not MS or purchased from the MS store. And that includes Quicken, which I use every day. I had to upgrade to Windows 10 Pro before I could load it. Beware Windows 10S. Get a model that already has Pro on it or plan to spend some extra money to purchase Pro if you purchase a 10 S machine.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Jimbo,

      Thanks for taking the time to write this review and highlighting a key difference in Windows 10S and Windows 10 Pro. Windows 10 S is a specific configuration of Windows 10 Pro that’s streamlined for security and performance. By exclusively using apps from the Microsoft Store and browsing safely with Microsoft Edge, Windows 10 S keeps you running fast and more secure day in and day out. Windows 10 Pro will allow you the ability to download third party software at your discretion. Glad you were able to find the right OS for your needs.

      Best,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellant Product for Home or Proffesional

    Posted
    Snoopy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Hesitated for about 6 weeks before making the purchase. Did my research, and decided I needed to upgrade now. My old laptop served me well but was time for a hardware update. Used the savings from the holiday discount, and upgraded to more memory, and larger hard drive. Sleek, looks nice, light weight, and has the more processing power than I will probably use.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you taking the time to do some research before choosing your device, and are glad you took the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice machine, very fast and beautiful display.

    Posted
    Newbie12
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this machine after much research. I am very pleased with it so far. It is very fast to boot up, and I love the touch screen. Also purchased a logitech wireless mouse, and a j5 create hub. Plan on purchasing a usb dvd drive,and a usb hard drive. My machine has 256 gb storage. Very fast, I recommend this over the 128 gb. I would do it over again. Still getting used to win10, but I stared using win10 at work also. It's not a problem to catch on fast.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful PC

    Posted
    BriAllen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the Microsoft Surface after owning a Macbook Pro for 8 years. I have to say; switching from Apple to a PC was a wonderful choice. This computer is amazing. I love the keyboard and overall look of the computer, and the performance speed is great. I primarily use it for surfing the web/taking online classes/watching Netflix. Windows is honestly better than the Mac operating system (personal opinion there). The battery life is also great.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing the Surface Laptop! We're thrilled you're loving your experience so far. We know that switching between operating systems can be quite the transition, and we're here to help! It sounds like you are navigating your device phenomenally so far, but just in case, here are some tips and tricks for how to switch from Mac to Microsoft Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to explore all the exciting features the Surface Laptop has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Small, compact, light, but limited in my version

    Posted
    MFH06
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best laptop I have owned in 15 years. The only major complaint is that it is has only 256 GB of hard drive which is way too little.Also, No DVD drive and limited USB ports. AND it is expensive ($1300). But I knew this going in. The video playback quality is simply phenomenal and the controls are very easy to use. It is light and thin and looks wonderful. I opted for installation of Windows 10 Pro instead of the Microsoft limited 10 version which restricts certain downloads.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for leaving a review on the Surface Laptop. Overall, we're really glad you took the time to write a review, letting us, and others, see what makes the Surface Laptop so great, and where you think we can improve! We read every review and take all of the feedback we see here very seriously. We are happy to hear you're enjoying your device, and will be sure to share with this our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop for a student

    Posted
    Traveler35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this very nice looking laptop from BB as a gift for my daughter whose going to college soon. Excellent reviews were considered aside from its appeal. Best Buy offered a good discount and package plus using my rewards certificates, of course, came in handy making the total price so irresistibly appealing. My daughter was so amazed of her new laptop and she can’t wait to use it in college. She’s happy, makes me a happy dad.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled your daughter is loving her new Surface Laptop! This lightweight device is a great tool for students to take to college. With powerful performance, and long lasting battery life, this will be perfect for getting through those long study sessions! Thanks for giving the Surface Laptop a try.

      We wish your daughter the best of luck as she continues her education!

      Best wishes,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop!!!

    Posted
    Twanzcc03
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The laptop is very light and user friendly. I love the Maroon color I picked out and the keyboard is the perfect size for typing. I gave only four stars because I had a Windows update the first week I bought it and it didn’t update accurately, so I was locked out as a result. Had to spend a day to set it back to its original settings.Microsoft was no help, but Best Buy associate was so helpful. Otherwise, I am loving the laptop so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best laptop for collage

    Posted
    Glow
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It’s really light & out performed a Mac book. It’s definitely a really good notebook for class work and is really fast. I love the aluminum chase and the premium feel of it. I currently use mine for writing articles for my school newspaper and it definitely does the job. Great for students and people that work on the go. Be aware that it doesn’t have a usb-c port which I don’t use so it doesn’t affect me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Meets My Needs

    Posted
    SusanBG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Five or six years ago my daughter gave me a Surface for Christmas. Never had a problem with it, and just wanted the lightest model they had, but I needed a web cam and microphone for a class I was taking. The salesperson was great, and upsold me to the laptop, which turned out to be much better for what I needed. Two days later I picked it up. I love it, and for a technophobe that's a high compliment. Easy to use.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Susan,

      We're so glad you're loving your Surface experience so far! The Surface Laptop is the perfect lightweight solution for all your needs. Thanks for taking the time to let the community know about your great experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A few Issues, but overall pleased

    Posted
    DJ2315
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a few initial issues and had to reload Windows, these were not related to the laptop, but rather an outside factor,. however I did have some issues with MS support. My only other complaint is the amount of HD storage, 256 GB, however, you can get larger for a larger price tag. This was already $1,300 so I opted to use 1 Terabyte of storage that comes with Office 365...Overall, I'm pleased, I'm not sure there any perfect solution.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We regret to hear setting up your Surface was not as smooth as customers have come to expect. We appreciate you taking the time to work with MS Support. If you ever think your Surface isn’t working properly, try Microsoft’s Surface Diagnostic Toolkit on your own first: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

      Now that you are up and running, its great to hear you were able to set up OneDrive for additional storage in the cloud. OneDrive can support endless assets so you won't need to worry about filling up your SSD.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great!

    Posted
    Happyowner
    • Verified PurchaserVerified Purchase

    I debated on what computer to get but wanted something with great battery life and knew I didn’t need a tablet function on the laptop. This computer holds the battery life for hours and days when not in use. I did have to upgrade (free) to Windows 10 pro so I could get google chrome because a few programs I was using for grad school were not support on Microsoft edge but all in all it was easy and I live this computer.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your positive experience with the community! We're so glad the Surface Laptop has been the perfect fit for all your needs. We appreciate that you called out the impressive battery life of this powerful device! Powering through your day is easier with this reliable machine.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop

    Posted
    Russo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had HP’s and MacBooks in the past and while they are great products, I am in love with my surface. It does everything I need for work and school. I love the ease of the keys, the graphics are great (at least to me). I needed something simple with little hassle. My only critique is that I had to replace the power cord after a month BUT the Microsoft store exchanged it with no hassle.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this computer!

    Posted
    GenaG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this computer for college. I was debating what to get a MacBook or this I decided this because of the beautiful color and the touchscreen and because I need Windows 10. I am not disappointed with my decision! The one thing I dislike about it is that I had to purchase the Pen. Unlike the Surface Pro which the pen includes. Also when using the pen the screen is a little wobbly but I can look past that!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Gena,

      Thanks for letting us know how you're loving the brilliant display, and touch screen capability of the Surface Laptop. We appreciate your honest feedback and we're sending it up to our team. Just to clarify, the Surface Pen is not included with any of the Surface models at the present. This gives our customers the freedom to choose accessories that fit their style. We hope this helps clarify!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Lightweight Surface Laptop

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop was an 'open box' item and was flawless inside and out. It is fast and nimble. Love the touch screen and the touchpad has just the right sensitivity. The keyboard provides useful touch feedback. Display is a good size without being overwhelming. Love the magnetic charging cable that easily detaches rather than sending the laptop flying if someone accidentally runs into the cable. Lightweight and slim.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Danny,

      Thanks for letting us know about your great experience with the Surface Laptop! We're delighted to hear that you're loving the fantastic design, and brilliant display. Thanks for mentioning the magnetic power cable, we think it's pretty neat!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great new laptop

    Posted
    Scots
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    love the Surface. Bought model 1 at lower price as the v2 just launched and performance meets needs for email browsing Excel and video streaming. Devicd feels lighter than my Macbook Air but is just as sturdy feeling. My only quips are with Microsoft software. Cortana can you just get out of my way when I type something in seatch and please stop pretending you know more than you do!!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Nick
    • My Best Buy® MemberMember

    This was great for about 3 months and then I started having problems with it. Keyboard stoped working, it would not charge, there was black lines going through the screen. Just a bad computer I have to do school on it and I can’t have it if it’s not reliable!!!!!! When it did work though it was a good computer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great machine

    Posted
    83leelee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop for school, as I am attending an online college and also work full time. This laptop is light and easy to transport. I enjoy using the Windows 10 OS and the extra security on the laptop version of the Surface ensures me that my information is safe. I believe this is a textbook case of "you get what you pay for", and I am confident that this laptop will continue to highly perform throughout my scholarly duration.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to leave a review on your experience with the Surface Laptop. We're really glad to hear that your Surface Laptop has been able to keep up with your full time work and college schedules. We love the feedback, and will be passing it along to our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft