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Customer Ratings & Reviews

Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 921 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 921 Reviews
  • Rating: 5 out of 5 stars

    Great machine

    Posted
    83leelee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop for school, as I am attending an online college and also work full time. This laptop is light and easy to transport. I enjoy using the Windows 10 OS and the extra security on the laptop version of the Surface ensures me that my information is safe. I believe this is a textbook case of "you get what you pay for", and I am confident that this laptop will continue to highly perform throughout my scholarly duration.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to leave a review on your experience with the Surface Laptop. We're really glad to hear that your Surface Laptop has been able to keep up with your full time work and college schedules. We love the feedback, and will be passing it along to our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    excellent laptop!

    Posted
    ssoler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this laptop so far, its fast, versatile, sleek and small and compact. The only thing i guess i would, if i could, knock off half a star is that the touch screen seems sort of useless if you cant flip the screen to use a tablet. I know the surface pro and surface go do this, but this one had the best specs for the best price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop / tablet

    Posted
    VAn8tiv
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the surface laptop on sale and don’t regret it. The Surface boots up quickly, has facial recognition that will sign you into the compiluter upon recognition. Has full functionality of a laptop with the touchscreen ability of a tablet. It’s super thin and portable as well. Love it! While a little pricy, it’s worth it. Downloading the Microsoft 10 Pro OS is a must though to provide the greatest flexibility.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Many good qualities

    Posted
    DblO7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really enjoy the new tech available on this laptop. its very fast. Like the SD HD. Avoids the overheating issues of older HD. screen is super clear. touch screen is smooth. Still trying to adjust to only get programs from MS store. Doesn't always have the programs that I want, but I've been able to get what I need to operate. The look and feel is really smooth.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast, Lightweight, as good as big laptops

    Posted
    GreensboroGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this for work. I travel a lot and needed a lightweight laptop that could do what the others did. This is fast and light as a feather with the longest battery life! Vibrant display and soft covering for your hands/wrists for typing (no one else has this) the power cord is even compact and light! No conflicts with Microsoft updates either. So many features I have not even explored yet!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the stellar shout-out! We are so delighted that you are pleased with your new Surface Laptop. We are proud to provide our customers with lightweight technology combined with long lasting battery life so you can keep creating. In addition, our Alcantara material is a nice touch to the sleek design for this small, but powerful machine! We're glad it's made a comfortable fit for you.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Solid battery life

    Posted
    AdisAbaba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The battery life is solid, you can sign in using your face, and it is light. The issue I had with it was the keyboard. You have to type hard on the keys while typing. As a result, I returned it. However, that being said if you are looking for a reliable laptop that won't break the bank, the Surface laptop is the way to go.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Mac Book Pro's demise.

    Posted
    Hunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I can't stress enough how great this product is. Amazing build quality, solid performance, and a gorgeous display. I bought this as a work laptop and it's the best thing I could have gotten. It also fits perfectly in a portfolio for easy toting. I joined an office of Apple users and already converted my boss from his Mac Book Pro at half the cost. This replaced my Surface 3 as a huge upgrade.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    DPDoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Has all features I needed and is lightweight with an illuminated keyboard. First laptop I have owned with SSD and improved speed, heat, and noise is noticeable. Blue color fabric won't show dirt and oil buildup as much as the lighter colors will. I generally hate using touch pads, but this one seems to work very easily for me after I dialed down the sensitivity a little in settings.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out your favorite features of the Surface Laptop. From it's classy design, incorporating the signature Alcantara material, to it's lightning fast and minimal processing noise, this machine is packed with power! We're so thrilled you're loving your Surface experience so far with this great machine!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Lightweight laptop

    Posted
    HLPorta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this just a few weeks and we love it. Best decision was to trade up. The speed to turn on and off is better than the older models. The speed of the whole system has surprised me. I got the features I need for my business. This is lightweight and easy to travel with. I like the style of the charging cord compared to others in the past. Touch screen is a plus.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear you're loving the new features we have added through the years. We're very proud to consistently be innovating with our devices, to present devices that our customers will love. Thanks for calling out some of your favorite features to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Sleek

    Posted
    RAB11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's a pretty laptop, sleek, thin and light. Great for travel. It comes with W10S but you have the option to convert it to W10Pro. I don't like to be restricted to using their apps so i converted mine..very simple to do. The downside it doesn't have a slot for SD card and has 1 USB port. Overall it's a very nice laptop for emails and browsing but overpriced.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your honest feedback for your new Surface Laptop. We're glad you have been able to customize your experience to fit your style. We appreciate you giving us input to tell our team. We're always looking for ways to improve our designs and impress our customers!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop for a student

    Posted
    Shruti
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's a gorgeous well built, light weight laptop. I upgraded it to windows 10 pro free of cost immediately and the performance is seamless. The display has an aspect ratio of 3:2, so you see more on the screen. The fabric around the keyboard adds a nice touch to the overall feel of the laptop. The only problem with this laptop is the lack of ports. Overall it's an amazing laptop, do recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works flawlessly, transports easily

    Posted
    Christine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the nicest laptop I've owned. It has worked flawlessly, transported easily, held up well in the face of a few minor mishaps. The textured surface around mouse and keypad (where my hands rest when I type) is very nice to the touch, the keyboard is generally comfortable to use. The camera and mic have worked well in videoconferencing; I think the speakers are quite good for a laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Christine,

      We appreciate you taking the time to leave a review! It's great to hear that this device is the nicest you've owned, and that the feel of the device has been a huge plus for you.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A fine machine

    Posted
    Redwoodwildflower
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a Notebook spin 7 first ever laptop. It quit picking up any wifi signal. And it was slow. I traded it in for this fine tool it is a beautiful and fast high functioning laptop. It's solidly built for Windows it not bogged down with internal junk like the Spin 7 was. This is my new baby and I love it so very much I use it for online school and it is a dream.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great shout-out! We're delighted to hear you're loving your purchase of the Surface Laptop. This is certainly a powerful device with brilliant display, high speed, and amazing battery life. We hope you continue to love all the Surface Laptop has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fast and well made

    Posted
    hondo3777
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Surface laptop is well constructured and fast. The touchpad and the touchscreen are both very responsive. There is no warm up or warm down time. The apps open very quickly and the screen is very clear. At 2.8 lbs. a pleasure to carry. I would recommend this laptop to anyone who is not a gamer. Take the upgrade to 10 pro. Makes a big difference. Geek squad protection is a must for a solid state computer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A nice laptop

    Posted
    reneeneee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have two of these in our home. They are great for the kids & all of their needs. The most recent one however did have to be returned & exchanged after one day due to it locking us out. There was absolutely no way to get into it. The pin we set up was not recognized and it was a mess. Best Buy exchanged it with no issues at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop for personal use!

    Posted
    Asad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am loving this laptop a lot! This laptop is one of the best on this $999 to $1049 price range. Light weight, fast, beautiful design, excellent keyboard, bright resolution, quality sound..Haven't found anything bad about it yet. Though would love to buy the Blue or Red one instead of this silver one I bought, as the prices for those colored ones were a bit higher

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so glad you're loving your Surface experience so far! Thanks for leaving us a great review.The Surface Laptop's brilliant display and sleek design are definitely some great features that make this such a phenomenal device. We're delighted you decided to give the Surface Laptop a shout-out!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love it so far!

    Posted
    Mandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband has the Surface Pro 3 and he really likes it, but I couldn't get used to the keys being closer together. I'm so happy that the Surface laptop made the keyboard regular size! The laptop is extremely light weight and boots very quickly. I have also been enjoying the battery life. I came to the Surface laptop from a Lenovo Twist Thinkpad and haven't regretted it once.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mandy,

      Thanks for leaving this review! We're so glad you made the switch to the Surface Laptop, and that you haven't looked back! We really appreciate your feedback. So much so, we're sharing it with our team. We're sure they'd be happy to hear your input.

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    TeeMcD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed an upgrade from my old 17.3" HP in a major way, and this Surface Laptop does not disappoint. Although I am not a gamer or a person who uses lots of graphics, this laptop is great for all of my business needs. Thin and lightweight. Touchscreen is perfectly responsive without being too sensitive. I haven't really timed the full battery life, but it seems good. So far, so good!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the review! It's great to hear that you've been enjoying your Surface Laptop for business, and that the size and weight of the device has been a talking-point for you. We've passed your review along to our team, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Wonderful laptop

    Posted
    SadieLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this laptop. I was a very early adopter on chromebooks (and netbooks before them) because I wanted something light and easy to use with a long battery for cross-country flights if I wanted to do some writing. This is that and more - with strong processor and memory options that could make it a more than adequate gaming rig as well. This is the laptop Microsoft fans have been wanting for years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very happy with it

    Posted
    Jeopcon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’m primarily an Mac user but I needed a Windows laptop. Best Buy had a great price on the Gen 1 at $699. Very easy set up. Love the face recognition and Win 10 seems to run faster on it than other PCs I’ve used. Probably maximized by Microsoft for this hardware configuration. Overall, very satisfied.

    I would recommend this to a friend