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Customer Ratings & Reviews

Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 916 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 916 Reviews
  • Rating: 3 out of 5 stars

    Nice form factor but needs improvement

    Posted
    Whiskey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The laptop is sleek, light and attractive. However I am not impressed with the keyboard. I think the keyboards on the Surface Book and the Huawei Matebook are much better. The trackpad is not very good. The processor is fast enough for my needs. In addition I am not too sure how the alcantara finish on the laptop will wear over the long term.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with your honest feedback. We're glad you're loving the lightweight and sleek design of Surface Laptop. We know the signature Alcantara material is quite a unique addition to this powerful machine, so we have some easy care tips to make sure you're machine is looking its best. Check out regular care tips for your device, including regular care, cleaning and stain removal here: https://support.microsoft.com/en-us/help/4023504.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great computer for college student

    Posted
    Ebie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The computer is very easy to use. It is touch screen so I love that feature. It turns on very fast and the speed for all internet research is fast. The only thing I wish is that it came with all Microsoft programs already on it. You do have to buy separate but the sales person gave us that info up front! Very happy with our purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks providing us with some great feedback! We're glad you're loving your Surface Laptop so far! The Surface Laptop is the perfect integration of style and speed with long lasting power to take you from work to play. We appreciate you taking the time to write us a great review for this powerful device!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Good looking and fast

    Posted
    7Seas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the touch and feel of the keyboard mat. Computer boot up fast with Solid State Drive. The computer is light and slim, with a the cost of limited USB port. If you don't need DVD Drive, additional USB peripherals, or secondary display output, this laptop should be sufficient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it! So easy to use!

    Posted
    Asha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Recently decided to go back to school and choosing a laptop that would be prefect for my needs was hard to decide. Best Buy made it easy to choose exactly what I was looking for online under the filter and sort. I love my Microsoft surface laptop! It’s easy to navigate and fast. I also love that it’s super lightweight and I can take it with me when I travel.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Asha,

      We're glad to hear you found exactly what you were looking for! We're thrilled to be apart of your journey continuing your education. Congratulations on the big decision to go back to school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Overall a good purchase

    Posted
    JoyC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the laptop. In general, it has the various different aspects of functionality that I am looking for from a laptop. The challenges come as I was a MacBook user. A lot of applications that I used to use don't seem to work now. I wish that there is a guru who can show me the comparison MacBook and Surface Pro, and help me to transition and adapt to my new laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Joy,

      Thanks for taking some time out of your day to review the Surface Laptop! It's good to hear that overall you've been liking your Surface Laptop, although there was a learning curve for you at the start. We'd recommend checking this page here for helpful tips on getting started with your Surface Laptop: https://support.microsoft.com/en-us/products/surface-devices/surface-laptop.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice laptop except for running hot

    Posted
    RiverviewTennisGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I changed from a Surface Pro to this Surface Laptop. So far my only "con" is how hot it gets when charging, or doing a lot of things at once. Putting it on your lap is not possible when it gets this hot. I have done some research online and apparently this isn't just an issue with mine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    HOU346
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a new laptop since my MacBook became a bit old but I didn’t want to pay so much for another laptop for school so I decided to go look for open box I was looking into this computer for several weeks . I came into an amazing deal i bought this laptop open box and I would recommend this computer to any student has touch screen and easy to work.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad to hear that you have been loving your Surface Laptop experience! It sounds like it's made a great fit for you studies, and we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very Nice

    Posted
    Hongjie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Surface Laptop provides the perfect blend of texture, subtle details, and clean, elegant lines - plus the luxurious touch of the Signature Alcantara material-covered keyboard. You don't have to choose between power and traveling light. At just 2.76 pounds, Surface Laptop gives you an ideal balance of both, plus all-day battery life.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out your favorite features of the Surface Laptop! We're delighted to hear that you're having such an excellent experience. We strive to provide our customers with quality designs, and we definitely hit the mark by integrating the soft Alcantara material with the powerful, long-lasting performance of the Surface Laptop. We appreciate you taking the time to share these fine details with the community!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Perfect for students

    Posted
    cruz15
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this laptop, I already had a laptop before this but it was too big for me to lug around campus. The surface laptop is so light and efficient. The only thing I can say I dislike it how close the power button is to the DEL button I've accidentally turned it off instead of hitting the DEL button. Other then that it's great !

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you leaving your honest feedback for the community! We're delighted the Surface Laptop has been the perfect lightweight solution for college. Thanks for the great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Not right for me

    Posted
    Charlotte
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After my old laptop died I tried every other machine available. I had dreamed of owning a Surface since they were launched several years ago, but I realized the tablet/detachable keyboard weren't right for the work I do. And for the price I found other options in true laptops. Great machine, just not great for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Business Laptop

    Posted
    AndersonHVAC
    • Verified PurchaserVerified Purchase

    I purchased this to replace my desktop home business computer. My brother in law is in tech, and he suggested we use a laptop with a docking station. I am so happy we listened to him, this laptop is absolutely amazing! It blows my desktop computer away in every aspect, and it is so nice to be able to take it on the road and have my whole business computer with me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Overall

    Posted
    EAP922
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop does not fit all of my needs, but what it does, it does well. I really like it for a day to day tasks and shopping online. It doesn’t work well for photo storage and things like that. I also wish it had multiple USB ports. Reliable and works well overall. The touch screen is awesome!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Ellie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop is so perfect for me. Its cute, efficient, touch screen, quick, and easy to type on. I am an English major so I type a lot of papers. The keyboard is great. I bought the purchase protection direct through Microsoft because it was much cheaper. Overall a great experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surface laptop does not disappoint!

    Posted
    lishamhkgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the surface tablets and laptops. They are lightweight and perform well. The colors are very good as well. I have had the tablet for 19 months and never had a problem. My daughter has the laptop for school and microsoft support is excellent when you need it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my surface laptop

    Posted
    JackofAllTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great device especially if you used to have a sureface pro, I was looking for a device to function more like a laptop then a tablet. These normally ship with windows 10 s but the upgrade to windows 10 pro is now free simple go to the windows store and upgrade to pro. The battery lasts about 7 hours of use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surface Laptop

    Posted
    cspecialst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    These are amazing machines. We have been using the Surface book and Surface Pro-4's for about one and a half year now and just love them. They have the ports you need as well as amazing resolution and speed. Very portable. The new one Surface Laptop listed here is even lighter and faster than the previous generation SB and SP-4. Very reliable machines.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    cMEnow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I originally purchased the Surface Book but decided on having just the laptop and am so glad I switched! This laptop is so much lighter! It's super fast, lots of memory, easy to navigate and helpful voice assistant! Its so much lighter and soft to the touch! I can't wait to see what more this laptop can do! I'm still learning.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! Thanks for sharing this. We're glad to hear you are happy with the Surface Laptop and that the switch was an upgrade for you. We loved reading your review. As you learn more and more about it's capabilities, take a look at our support center to find tips and tricks as well as answers to frequently asked questions: https://support.microsoft.com/en-us/products/surface-devices/surface-laptop.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great product; battery life still an issue

    Posted
    dorothyanderson0115
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second surface laptop and, once again I am very pleased. Keyboard if very user friendly; but, I have no idea how Microsoft even thinks about >10 hours of battery life. I can only get 7. OK for me, but beware of claims that appear to be a bit of a stretch. Best Buy support was also very good; prompt and delivered as promised.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review! We're glad to hear that you have been enjoying your Surface Laptop overall, and appreciate you taking the time to leave us some feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great lightweight PC

    Posted
    xingjin0705
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love how it looks, it's so pretty!!! Love the touchscreen that's why I picked windows over Mac. Wish the 512GB was a bit cheaper because I always feel 256GB is not enough for me to use since the system takes a lot of space already.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you're in love with the ever sleek design of the Surface Laptop! We appreciate you taking the time to let us know what you think. If you're ever wishing you had more storage, we highly recommend taking advantage of free cloud storage with Microsoft OneDrive. In addition, you can always add external storage through the USB C port on your device.

      We hope this helps!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Laptop

    Posted
    Jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this laptop for my daughter who is in high school. She had a Surface Pro 2 for five years. She liked it but it was time for a new laptop. The monitor is much larger and it works so well. She has noticed the wifi reception is much improved from her Surface Pro 2. The color is beautiful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jenny,

      We're glad to hear that the Surface Laptop has been the perfect fit for your daughter so far. We're delighted to hear that her previous Surface lasted a long while, and served her well. Thanks for deciding to purchase a Surface device once again! We're wishing your daughter the best in all of her educational endeavors.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft