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Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Cobalt Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 921 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 921 Reviews
  • Rating: 5 out of 5 stars

    Awesome laptop - great value and features!

    Posted
    Southside2005
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is actually the 6th Microsoft Surface we have purchased. (3 Surface Pro 2s, 1 Surface Pro 4, 1 Surface Book, and now 1 Surface Laptop). This one is nice 'best of' model for a college student or casual user. It is super thin, yet sturdy. The keyboard is fixed, not floppy like the Surface Pro, which makes it easier to use when sitting on a couch, chair or bed. It does not convert to a tablet, though if you turn on it's side you can still draw on it in portrait mode using a touch pen (bracing the keyboard with a pillow or something). This machine (8 GB, 256 model) is surprisingly fast - same speed as my Surface Pro 4 for less money. They screen is amazing and touchpad is absolutely perfect, your finger glides over it so smooth and it is very responsive. As long as you are not looking for a tablet, this is an incredible machine. Out of our 6 surfaces, we have never had a single problem that needed service or customer service.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks so much for being such a loyal Surface user! We're glad to hear that you are enjoying your device, and that you're getting everything you need from it. We're going to make sure to pass your review along to the team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A Very Solid Offering

    Posted
    neurodoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I enjoyed setting up this laptop wore than any previous Windows device because Cortana talked me through the setup and I answered the questions verbally also. I have used this laptop for about a week and it has behaved flawlessly. Using Windows 10 S is not a problem for me because, for the purposes I use this laptop, apps from the Windows Store are fine. Performance is not blazing fast but is certainly more than adequate. Video streaming or video playback from disk both work without any problem. There is only one USB port, so I also purchased a Surface Dock, which works fine with the laptop. The fabric surrounding the keyboard and trackpad is still a bit strange to me but I have not found any problem with it. The screen is quite good and seems taller than a typical screen of this size, which makes working with apps easier. Although somewhat expensive, I definitely do not regret this purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Surface Laptop Stands Out !!!

    Posted
    SaiSrivatsav
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros - Premium finish Pretty colors,Light weight and solid build Touch screen and facial recognition Responsive Keyboard and trackpad (Typing is GREAT) Alcantara Material Cons- Windows 10S Alcantara Material (Tough to maintain the wear and tear) SSD Speeds No USB Type C No 360 degree turn which makes using touch little uncomfortable I loved the look and feel of laptop. I got i5, 8gb RAM, 256gb SSD for 1069$ with couple of student discount coupons. Windows 10S is bad and its suggestible to got for a Windows 10 Pro update ASAP. I'm extremely loving this laptop for my personal use. I've a macpro for my office purpose, but for my personal purpose, surface laptop stands out.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review for us. You've given a lot of great insight on what you're enjoying and disliking, and we made sure to share all of that feedback with our team.

      Thank you,

      Victoria, Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Returned but would recommend

    Posted
    Clark

    Battery life wasn't good enough for me. Needs at least a 56Wh battery but I would prefer a 60Wh battery. Pros - Awesome screen. Looks great, touch works great, love 3:2 when not watching videos. I don't mind bars above and below when watching videos at all. - Very good speakers. Definitely better than most laptops. - Awesome keyboard. Great for typing and backlighting works great. Power button to left of del key which is on the top right of the keyboard. - Great touch pad Cons - Only a 48Wh battery. This is the only reason I returned the surface laptop I bought. I can't believe Microsoft did this. The leading ultra books have 60Wh batteries now. The older models have 56Wh batteries. - Very skimpy on ports. This didn't matter to me but will matter to many If the cons aren't a problem for you, you will love this machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE- BLACK SCREEN

    Posted
    Sarah
    • My Best Buy® MemberMember

    I was so excited for this laptop! It worked great the first 2 weeks but then the screen stopped working. I took it to get 'fixed' but Geek Squad was only able to give me a temporary fix. I took it in 4 times before I finally requested to get a brand new surface laptop. I was told this would fix the problem because it was just a defective computer. Not even 2 weeks with the new computer and the SAME thing happened. The screen was black when I tried to turn it on (although the keyboard would light up).Once the screen gives out, you are not able to access your files. Since I am in school and rely heavily on this computer, this type of problem is a huge deal. I returned the computer because I couldn't handle another incident. I don't recommend this computer, especially if you are planning on using this computer for school/work.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Sarah,

      We want to apologize for the experience you've had with your Surface Laptop, as it is not the norm. We are glad that you took the measures of going to our team to work on getting your device repaired and replaced. We are surprised and sorry that it seemed to have the same issues. We've passed this along to our team, and hope that similar issues will not come up in the future.

      Thank you,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Small yet mighty!

    Posted
    Geopixie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Microsoft Surface laptop was not the laptop I originally intended to buy. After looking at all options in my price range, I reached out to the sales associate. After trying many laptops, he led my to the Surface display. Apprehensive, I did take a look. As we discussed the Surface's pros and cons, I asked about sound and video definition. And dagnabit if he did not read my mind and pulled up The Beatles playing their last concert on the roof of Apple studios. That sold me, but I kept in mind that I could return the computer in 15 days. Now 21 days later I can say I am very satisfied with the processing speed, ease of use, HD graphics, size, and style. I opted to not use the Windows 10S OS and stuck with Windows 10. All is great!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear you're loving your experience with the Surface Laptop so far! We're excited you decided to give this powerful machine a try. Thanks for calling out some of your favorite features like the brilliant display, speed and personalized style in cobalt blue.

      We hope you continue to discover all there is to love about the Surface Laptop!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Beautiful, Capable, Lightweight laptop

    Posted
    SemiTechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Lenovo Yogi suddenly became very temperamental. After looking at my options for a work-grade device I settled on the Surface Pro. It pretty much set up itself - installing my Office 365 and linking to my OneDrive. It took a number of days to download all my files so I had them both local and in the cloud (though that may be because I didn’t spend time figuring out how to keep the synch running when the device went to sleep). Connecting to GoogleDrive and my Gmail accounts was a breeze as well. I recommend the machine to anyone looking for a great work tool. Only nit is that I had to load Windows 10 Pro because the device comes with the Windows that assumes you are always connected.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing your valuable feedback with the community. The Surface Laptop is a great device! Between its brilliant display, to its speedy and powerful performance, this is an exciting machine to rave about. We're glad you were able to successfully update to Windows 10 Pro for your needs. We hope you continue to enjoy your new Surface Laptop!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    This is the laptop you have been looking to buy!

    Posted
    EducatorSteve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Microsoft Surface is, by far, the most comfortable, lightest, and sleekest looking device on the market. It's keyboard and trackpad are second to none and its gorgeous screen is a welcome addition. I had a 3 year old HP i7 laptop with ports to spare. I was originally concerned that it wouldn't be powerful enough, have multiple USB ports, or have an SD card reader, but I quickly realized they were minor quips. You can buy a dongle that fits into your lone USB 3.0 port to accomplish all of this. If you feel as though you needs a desktop experience, pair this with the Surface Dock. You'll get all your ports back from a single magnetic power cord. I cannot stress enough the quality and thought that has gone into making this device. A second was also purchased by an additional family member after seeing mine. This is a must buy!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not turn on after 1.5 month owning it.

    Posted
    Pear
    • My Best Buy® MemberMember

    Brand new laptop worked perfect for 1.5 month then would not tun on today. The charging light is on and have charged for several hours already but still does not turn on...I am surprising see the reviews that several people have the same experience. This suppose to be a reliable computer. I am really surprised. Even a cheap computer I owned in the past would not die this soon. I have to call Best Buy to see what this can be done . But even if I can get a replacement, it is a hassle to reinstall sw and some data are lost. This is upseting and disappointed at this choice.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop

    Posted
    TrevorA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the laptop. I wanted to buy something I can utilize for personal use, since I became so reliant on my work laptop and knew that I needed something of my own to keep personal info on. It is very slim so it fits right in my laptop sleeve alongside my work computer. It runs great, starts quickly, love the facial recognition and even the more square screen, which I thought I would be more opposed to because so many screens nowadays are wider. Only knock would be the spot where your wrists are can get a little dirty, which in turn can dirty your screen when you close it. But even with that, I actually like the feel of the soft fabric, or whatever it is. Overall I am very happy with the purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Trevor,

      Thank you for leaving such a thoughtful review, we appreciate the kind words. We're glad you're loving your new device! Thanks for shouting-out some of our great features. With Windows Hello, it's easier and more secure to sign in than ever before, we're thrilled to know you're utilizing this feature!

      In addition, we're happy that you love the fresh look of your Surface Laptop including the Alcantara material. We have some tips you might like for caring for your device, to keep it looking clean and sleek: https://support.microsoft.com/en-us/help/4023504/surface-clean-and-care-for-your-surface.

      Welcome to the Surface family!

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great option for college students

    Posted
    Morgan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop to use throughout college and I absolutely love it so far! Beautiful design and comfortable keyboard along with a crystal clear display. I’ve used surface products in the past, and I prefer this laptop because it’s more comfortable to use on your lap. With the surface pro, it was easiest to use on a table because of the detachable keyboard. However, table studying and writing isn’t really for me. I prefer lounging on a couch while working, and this was the best option. The laptop also runs with ease and goes from application to application in no time. A really great option for both computer geeks and just those who enjoy a well running machine with nice aesthetic.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Morgan,

      Thanks for letting us know how you like to use the Surface Laptop. This is a great tool for students to use. With it's lightweight design and impressive battery, you can study anywhere with ease! Congratulations on furthering your education, we wish you the best of luck in all your future endeavors!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Beautiful Machine, Odd Keyboard

    Posted
    Funone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked one of these up and really enjoyed it at first. It is fast, light weight, nice screen, and worked flawlessly. However, I couldn't get over the keyboard. It is missing the right Ctrl button, which I found odd and annoying. Maybe I'm old school, but I like to have a full featured keyboard. I ended up returning the unit as a result. If you aren't concerned with the key omission, it is a really great device. And they have the new ones out with higher processor specs which I'm sure allows for even faster operation, etc. Every other laptop does have both Ctrl buttons though, so I think I'll have to look elsewhere for my computer needs.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest experience with Surface Laptop. We're glad you loved the brilliant display, as well as powerful performance, and beautiful design. We're sorry you were disappointed with the keyboard. As a solution, you may consider the Surface Pro 6 in combination with the Surface Keyboard. This keyboard pairs perfectly with Surface devices, and comes equipped with two CTRL buttons like you prefer. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-keyboard-silver/5663301.p?skuId=5663301.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Please read my review, too fragile

    Posted
    fofo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product looks very nice and all over well-built except for the fact that it fell off the couch when it was inside a good quality sleeve but unfortunately the screen shattered. It works very well and update to Windows 10 pro takes about three minutes. The keyboard is very comfortable to type on. Overall very nice looking, I wouldn’t buy it again it’s just too fragile and the protection doesn’t work at all. There is no screen protector and it shattered very easily, please believe me it fell from about 30 inches above the ground inside the sleeve and the screen still shattered.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry that this is the experience you're having with your Surface Laptop. Not only have we passed this information along with our team, but we'd like for you to get in touch with us at SurfaceCustomerCare@microsoft.com, with the special reference number 1709199670102, so we can address this and see what we can do to help.

      Kindly,

      Victoria, Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Laptop, I switched from Apple

    Posted
    Chris

    The build quality and performance of this laptop is amazing. It's so lightweight, I can open the lid with one finger, windows hello is SUPER fast, and it starts up in the blink of an eye. My last computer was a MacBook Pro. I did a lot of research, and I switched to PC. The keyboard feels great, and the alcantara is smooth (kinda like leather). The blue looks almout like grey, so it's not gaudy and still can be used professionally. Very happy with this computer so far, I love using it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great design and performance

    Posted
    Cliff
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Surface Laptop in Cobalt and so far so good. The design is fantastic...thin, light weight, and sleek. The screen resolution is outstanding and having a touch screen is a big plus. It is also very quiet and has been working perfectly without any strange bugs or issues since I purchased it. The fabric on the keyboard area is very nice and is nice to rest your palms on when typing. Overall this is an outstanding laptop and Microsoft definitely seems to have gotten it right with this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprised & love this laptop

    Posted
    Tko1983
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Honestly, I did not think that Microsoft would pull off hardware but this laptop is awesome AF. Battery life is really great, startup for the SSD is quick and efficient. Response using the touchscreen is on par with our iPads and other Apple devices, and really this is priced well....not cheap, but not overly expensive like other Apple products. The only thing I would improve is the keyboard, it works well and I like the sound it makes while typing, but since this is so slim it does not give you the best feedback/response while typing....this is being really picky and you can tell I already have this 5 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simply Awesome!!!!

    Posted
    RS60654

    Amazing laptop. I also have the Dell XPS 13 2in1 and Surface Laptop is superior in several ways. Windows hello facial recognition is ridiculously fast... almost instant. Upgrade to Windows Pro took 3 mins. Great battery and the design feels as good, if not better, than an Apple product. I am a business user and chose the cobalt blue. Best feature for me is the hibernate option when closing the lid. Incredibly this causes ZERO battery drain and boots back up in seconds. You can hibernate this laptop for weeks with almost no reduction in battery. Perfect for all day meetings and traveling. Good cool factor from strangers as well.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for taking the time to leave a review on your experience with the Surface Laptop! We're glad to hear that you're enjoying your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    very nice lap top

    Posted
    hugj1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my dell mobile work station with a first gen, i7 and 8 gig of ram with this lap top. The performance is far better and the speed is far better. I considered a mac book pro with the same specs. as the surface, the deciding factor was the price. Then when I started working with the surface the touch screen was the clincher. It is great to scroll through web page's using the touch instead of using the mouse. The only neg. is it's not upgradable! So be sure to spend the extra $$ to get enough hard drive and mem. you will need. last but not least, going form a 13 pound beast to a 2.5 pound lap top is great.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how you're loving the Surface Laptop so far! We're delighted that this is your new go-to device. With its lightweight design, and blazing fast interface, it's no wonder the Surface Laptop is so easy to rave about! Don't forget, if you find yourself needing more storage, you can always use your free Microsoft OneDrive account for storing files in the cloud. We hope you continue to love all there is about the Surface Laptop!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    From start up not to impressed

    Posted
    Ralph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Coming from owning a macbook pro for the last 6 years. I thought that I would give Microsoft a shot with the surface laptop. Upon going through the start up process I notice that there was a bit of lag. Once I was done I wanted to surf the web and I was shocked how it long it took for the internet to open up and load the page. I put my 6 year old macbook pro next to the surface to do a side by side comparison. Was much slower and the material around the keyboard is nice but just doesn't seem like something that will hold up. Had to return it and ended up for with a macbook and was a huge difference. I'm sure the surface is fine for people that just use it for school and studying.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Luck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop as an open item. It has the one year warranty as if new. So far it’s been working fantastically. Start up is extremely quick and it works through facial recognition with no problem. It has enough RAM and processor power to get through tasks quickly and efficiently. It’s light and easy to move around with. Screen is beautiful. Battery life has been excellent as well. Keyboard works smoothly and is very responsive. Best Buy had it reduced from $999 to $$838 just because it was an open item although it was in perfect condition. Would highly recommend, especially if open item to receive additional savings.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear you're loving your new Surface Laptop! This light device packs a ton of power into its sleek design, which makes for maximum efficiency. Thanks for raving about us to the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft