Customer Ratings & Reviews
- Model:
- DAG-00007
- |
- SKU:
- 5855909
Customer reviews
Rating 4.7 out of 5 stars with 999 reviews
(999 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Touchscreen, Weight
Rated 5 out of 5 stars
Fabulous Laptop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely pleased with the Microsoft Surface Laptop. Set up was a breeze. I love it has facial recognition for log in. Very user friendly. Touch screen works well at capturing signatures. Very light in weight and very good battery life.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for sharing your feedback on your Surface Laptop! We agree that the facial recognition is a fun and useful feature, and are happy to hear you feel the same. Thanks for being part of the Surface family!
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:TouchscreenCons mentioned:Usb ports
Rated 5 out of 5 stars
This is the laptop you have been looking to buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft Surface is, by far, the most comfortable, lightest, and sleekest looking device on the market. It's keyboard and trackpad are second to none and its gorgeous screen is a welcome addition. I had a 3 year old HP i7 laptop with ports to spare. I was originally concerned that it wouldn't be powerful enough, have multiple USB ports, or have an SD card reader, but I quickly realized they were minor quips. You can buy a dongle that fits into your lone USB 3.0 port to accomplish all of this. If you feel as though you needs a desktop experience, pair this with the Surface Dock. You'll get all your ports back from a single magnetic power cord. I cannot stress enough the quality and thought that has gone into making this device. A second was also purchased by an additional family member after seeing mine. This is a must buy!
I would recommend this to a friend - Pros mentioned:Touchscreen, Weight
Rated 5 out of 5 stars
Nice light weight laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen, light weight, nice operating speed and nice color choices
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, fast performance, lightweight, perfect for everyday use
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Battery life, Touchscreen
Rated 4 out of 5 stars
Love This Laptop. Don't Love the Lack of USB-C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through laptops like people have gone through clothing, but the Microsoft Laptop has been the laptop that I've kept the longest. Beautiful laptop, I mean, what laptop can beat the color of this one? The keyboard is also the most comfortable laptop keyboard I've ever typed on and this is coming from a former owner of a XPS 13 and Macbook Prok. And what other laptop has the type of battery life when combined with a touchscreen of this resolution? The only downside is the inexplicable lack of ports, especially USB-C. As most smartphone gravitate to USB-C, having to use an adapter just to connect to this laptop is so incredibly annoying. But, I would wholly recommend and buy this laptop each and every time when weighing the features.
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use
Rated 5 out of 5 stars
Perfect for laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a great battery life, sharp screen and is easy to use, loving it.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Speed, Touchscreen
Rated 5 out of 5 stars
Great sleek design, very portable and efficent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, so quick and modern with a sleek design. I love the material on the keyboard. Nice touchscreen. I wish we can use our finger to do the keyboard writing mode, however. Anyways, regardless, quite lovely!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lenny,
Thanks for sharing how you're loving your Surface Laptop with the community. We're thrilled you're impressed by the innovative touch screen, and classic design incorporating the signature Alcantara material. This adds a very comfortable touch to the Surface Laptop experience. We're glad you agree.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Nice Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I updated it to Windows 10 Enterprise and use it as my primary desktop at work with the dock and monitors I had for my Surface Pro 4. I would recommend over the Surface Pro just because I got tired of the kickstand. I loved the Surface Pro but not having to deal with the kickstand when working from home or in a wiring closet is nice.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive - Graphite Gold
I would recommend this to a friend - Pros mentioned:Speed, Touchscreen
Rated 5 out of 5 stars
Great option for college students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to use throughout college and I absolutely love it so far! Beautiful design and comfortable keyboard along with a crystal clear display. I’ve used surface products in the past, and I prefer this laptop because it’s more comfortable to use on your lap. With the surface pro, it was easiest to use on a table because of the detachable keyboard. However, table studying and writing isn’t really for me. I prefer lounging on a couch while working, and this was the best option. The laptop also runs with ease and goes from application to application in no time. A really great option for both computer geeks and just those who enjoy a well running machine with nice aesthetic.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Morgan,
Thanks for letting us know how you like to use the Surface Laptop. This is a great tool for students to use. With it's lightweight design and impressive battery, you can study anywhere with ease! Congratulations on furthering your education, we wish you the best of luck in all your future endeavors!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best laptop I have owned yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far more protable ansuch quicker than the Surfacebook I replaced with this. Not an apple fan so this fits the bill of you like the MacBook air but want a Windows PC. You won't be disappointed
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled that you are loving your Surface Laptop! Thanks for telling the community about your speedy experience with this powerful device. We're glad that this has been a great option for you to take with you on-the-go.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Speed, Touchscreen, Weight
Rated 5 out of 5 stars
Fast and portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very thin and lite. This laptop not only looks great but performs amazingly fast. I like the touch screen feature as it adds to efficiency. The SSD keeps this machine runing quietly.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for mentioning some of your favorite features of Surface Laptop for the community. We're delighted you're loving the sleek design, as well as powerful performance of this top-notch machine. We hope Surface Laptop continues to empower you to accomplish more!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Battery life, Speed, Touchscreen
Rated 5 out of 5 stars
Best Laptop Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer runs very fast and efficiently with many programs opened at the same time. The initial set-up is easy. Battery life is excellent. Great screen quality. Easily portable.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey James,
We appreciate your fantastic review! We are excited to hear that you were able to set up your device with ease. We designed the Surface Laptop with portability in mind, so we are glad to hear we hit the mark! Thanks for sharing your experience with us!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Speed, Touchscreen
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so perfect for me. Its cute, efficient, touch screen, quick, and easy to type on. I am an English major so I type a lot of papers. The keyboard is great. I bought the purchase protection direct through Microsoft because it was much cheaper. Overall a great experience.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend - Pros mentioned:Battery life, Touchscreen
Rated 5 out of 5 stars
Surprised & love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I did not think that Microsoft would pull off hardware but this laptop is awesome AF. Battery life is really great, startup for the SSD is quick and efficient. Response using the touchscreen is on par with our iPads and other Apple devices, and really this is priced well....not cheap, but not overly expensive like other Apple products. The only thing I would improve is the keyboard, it works well and I like the sound it makes while typing, but since this is so slim it does not give you the best feedback/response while typing....this is being really picky and you can tell I already have this 5 stars.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Battery life, Weight
Rated 5 out of 5 stars
Great laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is light weight, battery life is amazing I've gone days without charging it. Lastly the size of it makes it very easy to handle and place it anywhere.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend - Pros mentioned:Battery life, Weight
Rated 5 out of 5 stars
Great laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is light weight, battery life is amazing I've gone days without charging it. Lastly the size of it makes it very easy to handle and place it anywhere
I would recommend this to a friend - Pros mentioned:Speed, WeightCons mentioned:Usb ports
Rated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop to replace a older MacBook. Was hesitant at first but so far I can’t complain, just wished I gotten it with a bigger ssd drive. It’s fast and light.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for giving the Surface Laptop a try! We're delighted to hear you're loving your experience so far. We have some great external storage options if you would like to store more using your device. Check out our helpful tips here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Battery life, Touchscreen
Rated 5 out of 5 stars
Great laptop for retiree
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this Microsoft Surface Laptop. Battery life is great. Touchscreen is great. Backlit keyboard is great. Screen size is great. Loving this machine!
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Great laptop for home or travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had not purchased a computer for several years. It was time. Was also looking for something I could use while on work assignments. The Microsoft Surface Pro has fit the bill. Small, fast, powerful. Cannot comment on longevity but hoping for years of good service.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi,
Yes, it was time! We're glad you chose the Surface Laptop as your next device. It sounds like it's been able to keep up with everything you demand of it, and we're sure you'll enjoy it more and more as time goes on.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Speed, Touchscreen
Rated 5 out of 5 stars
I LOVE IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for school, so I don't download any heavy content or anything of the sort. It's just so beautiful and so fast. It's simply a pleasure to use this laptop. I don't use the touchscreen too much, but hey, it's a cool feature! The fabric on it is so unique and does not give you the cold feel that every other laptop gives you. The ONLY thing that I had to change on the software was that it came with Windows 10 S which means you can't download anything other than Windows applications. So, I had to switch it over to Windows 10 Pro. No biggie, though. Overall, I am in love with it!
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend








