Customers recognize the Surface Laptop's lightweight design, responsive touchscreen, and ease of use as significant advantages. Positive feedback also highlights its impressive battery life and performance capabilities, along with its sleek aesthetic. However, some users express concerns about the limited number of USB ports and the price point. A few customers also mention limitations related to the operating system and RAM.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 999 reviews
Pros mentioned:
Battery life, Speed, Weight
Rated 5 out of 5 stars
Awesome laptop!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my new toy! It's very cool. Works super fast and I like the color. It's thin and lightweight. Also, it charges up quickly and holds its power for a long time.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend
Pros mentioned:
Battery life, Weight
Rated 5 out of 5 stars
Great experience
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop is very thin and light weighted... powerfull machine in compact stylish design. The speaker is just incredible and the battery life is excellent
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend
Rated 5 out of 5 stars
A great overall laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
When I walked into the store, I certainly didn't expect to pull the trigger and buy a laptop. I spoke with multiple associates, played with all of the options, and I ultimately settled on this. I could not be happier with my decision.
As far as the basics are concerned, on paper it looks "good" but nothing amazing. The processor is "only" the 7th generation Intel series, and you pay a little bit for the Microsoft brand, but don't get caught up on that. I'll also tell you now that the fit and finish of these laptops just might be superior to the Macbook lineup. The laptop is super responsive and it weighs next to nothing. The screen is bright and has a high-resolution, and although it might be a bit small for some, I think it's a great balance of size and portability. The battery life is amazing: I could probably get over 12 hours on a single charge if I tried.
In addition to having solid general specs, there are a few standout features of the Surface lineup. This laptop supports Surface Pen and Dial (although it doesn't come with either) and has 10-finger multi-touch, which I find surprisingly useful. It stays connected to Wi-Fi even when asleep, which is also nice. The fabric keyboard looks stunning and is warm to touch. Windows Hello signs on with an infrared scan of your face if you choose, which is incredibly fast and painless. Lastly, the charging cable is held magnetically, so it won't damage the charger or laptop if it were to get yanked out at a bad angle. Think MagSafe, but a slightly improved design.
That's not to say there isn't room for improvement. It would be nice if there were more ports. USB-C would also be nice. An option for cellular connectivity would be great as well. Those are my only complaints, and none of them really impact the way I use my laptop and I assume the majority of consumers probably wouldn't be bothered either.
Overall, this is an amazing laptop. Absolutely no regrets.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the stellar review! We're grateful you took the time to share some of your favorite features of your new Surface Laptop. We are always striving to impress our customers with above and beyond performance (and look good while doing it.) It's always great to hear from customers like you who feel that we have gone above and beyond in our design! We're also ecstatic to hear you are using Windows Hello. This is a great tool that has made it faster, and more secure than ever before to sign in on your Windows device! Thanks again for the incredible feedback, we appreciate you taking the time to write such a thoughtful response to your experience.
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Battery life, Touchscreen
Rated 5 out of 5 stars
Great functionality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Clear, high resolution touchscreen
Best laptop keyboard I’ve used so far
Precise touchpadt
Long battery life
Good performance for productivity and everyday tasks
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Touchscreen, Weight
Rated 4 out of 5 stars
Great for carrying
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used over a year now. It is not too bad. Bought it because of its design and color. Its lightweight and touchscreen is the point that is attractive. Bringing it out for easy work is a perfect choice.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend
Rated 5 out of 5 stars
New business computer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop took the place of my much larger computer that I travelled with. This model is sleek and fits in any bag for an overnight trip or a week long excursion. I use this professionally and would recommend to other pros, students and for use at home.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're so happy to hear that you have been enjoying your Surface Laptop and have found it to be a great travel buddy!
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Battery life, Speed, Weight
Rated 5 out of 5 stars
Great laptop for a student
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed a new laptop for school. This one works great. Battery lasts all day, good speeds, and it's light-weight. Very happy with this purchase.
I would recommend this to a friend
Pros mentioned:
Battery life, Touchscreen
Rated 5 out of 5 stars
Great laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
After a few months I can highly recommend this laptop. Screen looks amazing, battery lasts long, design is smooth and slick. Would recommend
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for recommending the Surface Laptop to the community. We're glad you're loving the brilliant display, as well as impressive battery and sleek design. We hope you continue to discover all there is to love about this powerful machine!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Battery life, Touchscreen
Rated 5 out of 5 stars
For Style and Quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is meant to speak who you are. That mention the quality of this laptop is great. The screen displays the colors beautifully at any any angle, even though its not a traditional wide screen size. The camera is great for video conference. I can get like 10 hours of battery life from regular usage that including some videos. It is really thin, not as thin as the Apple competitor(depending which year you get), but also a bit heavy. Like MacBooks they are very easy to travel with and do not hold you down as some traditional laptops.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Luna,
We're delighted you're loving the personalized style of your new Surface Laptop. Thanks for telling the community about the brilliant display, and powerful battery. We're so glad you're having such a great experience! We appreciate your feedback.
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Speed, Touchscreen, Weight
Rated 5 out of 5 stars
Excellent Laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Outstanding laptop, great features, easy set up. Key board is fantastic, touch screen amazing. Fast, light weight, all around great computer.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're delighted to know that we have impressed you with the sleek design of the Surface Laptop. Thanks for the awesome shout-out! We hope you continue to explore all the Surface Laptop has to offer.
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Battery life, Touchscreen, Weight
Rated 5 out of 5 stars
Love everything about it
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love everything about this laptop, from the touchscreen to the included pen, the battery life, weight, everything is fine
I would recommend this to a friend
Pros mentioned:
Weight
Rated 5 out of 5 stars
Perfect laptop for a college student
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this laptop for our daughter to take & use throughout her college years. Plenty of hard drive to get started & bought an additional external hard drive for future expansion. She loves the physical size, weight & color of the laptop & we love that it fit into our budget of $1K after student discount. Color is Cobalt Blue. Also got the 2yr extended warranty for a little extra cost. We had Geeksquad install MSoffice,Outlook & Webroot Security...peace of mind knowing she’s all set up & she is one happy Beav!
I would recommend this to a friend
Pros mentioned:
Speed
Cons mentioned:
Operating system
Rated 4 out of 5 stars
Great Looking Surface Laptop
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Microsoft Surface laptop is very sleek and the cobalt blue looks incredible in person. Does everything I need with familiar, but bloated, Windows operating system. It's snappy and the display is sharp.
I would recommend this to a friend
Pros mentioned:
Battery life, Touchscreen
Rated 5 out of 5 stars
Great laptop for students and non intensive users
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop has been a blast to use. With 8GB of Ram and 256GB of storage, Windows can't slow this down! Mainly been using it to stream games, watch videos, and process pdf and word documents. Battery life is good consistently lasting me about 7hrs on light use and 2 days on and off use. The Alcantara feel has been premium and one of the best typing experiences of any device period. The color really shines through and at 999, it really is a great laptop to pick up, even if the 2nd Gen is out.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled to hear you're loving the impressively fast and powerful Surface Laptop. With excellent battery life, and quality build, this machine is unstoppable! Thanks for calling out the signature Alcantara material. We're glad this has made your experience all the more comfortable.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Touchscreen, Weight
Rated 5 out of 5 stars
Elegant laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the elegant styling and the light weight of the laptop. The blue color is very attractive. The touch screen works well and is very vivid.
I would recommend this to a friend
Pros mentioned:
Weight
Rated 5 out of 5 stars
Super laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Being just an average user (no gamer am I) it performs well. Performance is quite adequate and it is very light. Almost TOO light. I put a protective cover on it that gives it better bulk for my clumsy hands and protects it better when I drop it, as I seem to do from time to time. It fits well in my existing computer bag. So well that I usually use that bag for a carryall on short trips. The touch screen is very good though I usually use the Surface mouse since it travels well too.
This review is from Microsoft - Surface Laptop – 13.5” Touch Screen - Intel Core i5 – 8GB Memory – 256GB Solid State Drive (First Generation) - Burgundy
I would recommend this to a friend
Pros mentioned:
Ease of use, Touchscreen
Rated 5 out of 5 stars
Excellent Choice!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use, sleek, light, designer looks. Love the blue and the feel of the interior. Keyboard lights up so easy to use at night.
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Excellent
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this laptop for presentations on the road and works outstandingly well. Light weight, clean design, and easy to use.
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Great laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed a laptop for checking work emails and work tasks. Laptop is lightweight and sleek in design. Very fast functions
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
Great Laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the laptop. I wanted to buy something I can utilize for personal use, since I became so reliant on my work laptop and knew that I needed something of my own to keep personal info on. It is very slim so it fits right in my laptop sleeve alongside my work computer. It runs great, starts quickly, love the facial recognition and even the more square screen, which I thought I would be more opposed to because so many screens nowadays are wider.
Only knock would be the spot where your wrists are can get a little dirty, which in turn can dirty your screen when you close it. But even with that, I actually like the feel of the soft fabric, or whatever it is. Overall I am very happy with the purchase.
This review is from Microsoft - Surface Laptop – 13.5” Touchscreen - Intel Core i5 – 8GB Memory – 256GB SSD (First Generation) - Platinum
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Trevor,
Thank you for leaving such a thoughtful review, we appreciate the kind words. We're glad you're loving your new device! Thanks for shouting-out some of our great features. With Windows Hello, it's easier and more secure to sign in than ever before, we're thrilled to know you're utilizing this feature!