Customer Ratings & Reviews

It's the coolest laptop I ever had. It's an awesome product.

This laptop is worth. It helped me a lot for doing my work.

Lots of bugs in the early batches. Twice returned!

Specs sound great but still has a few bugs to be worked out. I ended up returning this product because many of the programs I needed to be able to access for school weren't compatible because the most recent version of such programs wasn't 2017.

When finding a laptop for work I needed the following boxes checked: beautiful and accurate display, keyboard with good comfortable travel, track-pad like a mac, powerful but lightweight enough for video editing on the go. Ultimately it came down to this (Microsoft Surface Laptop w/ i7) and a 13" Macbook Pro. After going into the store regularly, playing with each, and reading countless reviews of the two I ended up siding with the Surface Laptop. I saw theverge.com's recommendation as best laptop for most people and at the same time Consumer Reports come out and say they can't recommend them. I have had mostly Macbooks in the past as, for my personal needs, there's never been a windows laptop that made sense for me. After having the Surface Laptop for a little over two months now there is so much I love about the device and things that infuriate me. I love this mostly for the hardware, the display is beautiful, the speakers are rich and loud, the keyboard and track-pad on top of the Alcantara Fabric feels wonderful (although I am a sweaty man and I do wonder of the lasting quality of it), the lightweight but durable casing of the laptop, and the head-turning design. I love how this laptop looks and feels. It's different and stands out in a beautiful way. If this machine was running OSX I would love it, which brings me to what I don't like about this laptop. First let me say that Microsoft is ridiculous for shipping any of the Surface Laptops with WIndows 10 S. This seems like something that should be on their entry-level Surface Pro and other low-powered devices. Luckily you can upgrade to 10 Pro for free and you really should. I am constantly using adobe products like Premiere and Photoshop for my job. The reason I almost returned this device and bought a Macbook was because the display dims when dark applications or pages are detected on screen and brightens up to the actual brightness when you go back to lighter pages. It's not a small amount of dimming either, it is noticeable and when using this laptop in a bright area and you open Adobe Premiere which is a dark-themed app, the display becomes almost unusable even at 100% brightness and not in battery saver mode. This is a "feature" used to extend battery life and cannot be turned off despite me turning off the "Adaptive Display Brightness" feature in setting. If you are going to be using this as your primary driver using any dark software, save yourself some sanity and buy a Macbook Pro. The only way to counteract this is to plug the laptop in, so now I have to bring my charger with me everywhere I go if I need to get work done. I'm an adult and can make my own decisions. Windows thinks otherwise. I use Chrome as my browser as I have an android phone and tablet. It makes life easier to use one browser across all devices. Windows keeps reminding me in their notifications that I could have much better battery life and user experience if I switch to Microsoft Edge. Possibly, but not now. So I deleted the Tips app on the computer so it would stop sending me such "tips." I continue to receive the same tips. Apparently I should also be reminded weekly to insure my laptop through Microsoft. Thanks for the tips. My last problem is sleep/wake when opening and closing the laptop. I cannot trust it to keep my work when I re-open my laptop. I have lost many documents and work to working on something, closing the lid, opening the lid later and the computer having to restart losing my work. Because of way too much lost work between this laptop Office 365's horrendous offline mode I have completely switched over to the google suite for any productivity work. Overall I want to love this computer and I do for the most part, but I can't say I recommend it for any (and I hate using this word but...) creatives unless you're OK carrying around a charger with you and plugging it in whenever you're using it. I'm interested to see gen 2 of this device, but if they don't fix this screen issue I'm just going back to the Macbook Pro. Pros: Brilliant Display Loud, Excellent Speakers Overall Build Quality Powerhouse Best Keyboard and Track-pad on a Windows Laptop Cons: Windows 10 S Adaptive Screen Dimming Windows 10 Notifications Unreliable Sleep Mode

I just purchased this less than 6 months ago and have not even used it much and now it wont load anything. Can't get the start menu to come up, nothing. Called microsoft for support and they want you to pay to tell how to fix their poor product.

First it started off out of the box not turning on without the cable plugged in. Then it turned off and said pin is required to log on and then it said pin is no longer available and cant sign in.