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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.8 out of 5 stars with 209 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop as a highly portable device with outstanding battery life and top-notch build quality. The touchscreen and color options are also well-received. While the laptop generally offers snappy performance, some users have reported occasional lag due to the Copilot feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 209 reviews
  • Rated 5 out of 5 stars

    Clean, Fast, and Great for Everyday Productivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the 13” Surface Laptop Copilot+ (Snapdragon X Plus, 16gb / 512 gb) mainly for everyday productivity, and it’s been solid. It’s super light and easy to carry around, which I appreciate since I’m always moving around during the day. The violet color looks clean and different without being loud. It handles everything smoothly, meaning all my work stuff such as lots open tabs, Google Docs, spreadsheets, emails, Zoom calls. No random freezing or lag when switching between apps. The 16GB RAM definitely helps with multitasking. It just feels quick. The keyboard is comfortable for long typing sessions, and the trackpad is responsive. The touchscreen is actually nice for quick scrolling or tapping through things when I don’t feel like using the trackpad. Battery life is one of the best parts. I can go most of the day without stressing about charging, which makes it great for productivity on the go. The AI features are helpful for quick summaries and drafting ideas, but even without that, it’s just a fast, reliable everyday laptop. If you want something lightweight, clean, and smooth for daily work and multitasking, this is a good buy from Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great student laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty good if you're a student. The battery life is really good and it's lightweight and portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m super excited

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I just got it home but I done a lot of research and I decided to go with this because i got HP14 S, please watch out of S products they don’t hold storage or anything!! And u can’t get CHROME on them!! So im blessed to be able to have a powerful tool & im excited!! I’ll update the review later

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love My Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very lightweight making it easy to travel with. The color is lovely.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Easy to use and fast. Light weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop and works beautifully. Love the color and the size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Looks can be deceiving"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adage, "looks can be deceiving" often has a negative connotation. Not in this case. I urgently needed a laptop. So, I went shooping in BestBuy. The only laptop I liked and could afford was Microsoft - Surface Laptop - Copilot+ PC - 13" Touchscreen - Snapdragon X Plus 2025 - 16GB - 215 GB Storage - Silver. I prefered the silver color to the violet. Unfortunately, the 215 GB did not work for me; so, I took it back. The only 512 GB available was in violet, which I detested during an earlier online search. But because I desperately needed a laptop, I had to make sacrifices on the color. Long story short, I have fallen in love with the color. The color aside, the design and functionality are great. Initially, I wanted a laptop with a magnetic charge interface and I have been back to BestBuy to compare the Microsoft - Surface Laptop - Copilot+ PC - 13" to other surface laptops with the magnetic charging interface, but I still will not trade the Microsoft - Surface Laptop - Copilot+ PC - 13" for a magnetic interface.The adage, "looks can be deceiving" often has a negative connotation. Not in this case. I urgently needed a laptop. So, I went shopping at Best Buy. The only laptop I liked and could afford was Microsoft - Surface Laptop - Copilot+ PC - 13" Touchscreen - Snapdragon X Plus 2025 - 16GB - 215 GB Storage - Silver. I preferred the silver color to the violet. Unfortunately, the 215 GB did not work for me; so, I took it back. The only 512 GB available was in violet, which I detested during an earlier online search. But because I desperately needed a laptop, I had to make sacrifices on the color. Long story short, I have fallen in love with the color. The color aside, the design and functionality are great. Initially, I wanted a laptop with a magnetic charge interface and I have been back to Best Buy to compare the Microsoft - Surface Laptop - Copilot+ PC - 13" to other Surface laptops with the magnetic charging interface, but I still will not trade the Microsoft - Surface Laptop - Copilot+ PC - 13" for a magnetic interface. The speed could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great build and responsive touch screen! very fast and great for work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Windows Surface WWWWWWW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was honestly one of the best gifts i’ve ever gotten. My girl uses it everyday and it’s not just for school she used it for her movies, her shows, church, crafts, and scheduling. It’s helped her so much and she fell in love with the color most importantly that was her favor part other then it being comportable with microsoft. But yes 5 stars and overall best purchases i’ve made

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance

    Rated 5 out of 5 stars

    Excellent customer service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer! It’s sleek, fast, and works beautifully. Everything runs smoothly, and it handles all my tasks without a hitch. Plus, it looks great on my desk—very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a Beautiful Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works very well and is everything I need. I bought it to primarily write documents and for using the internet. I love the violet color. It is more of a bluish color, but it’s still very pretty. I love my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. Most think it is a MacBook when they see it. Love the touch screen, touchpad for mouse (I hate MacBooks metal pad and the feeling). Overall no bad notes so far

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so comfortable to type! Light weight, touch screen easy to use. And it looks sleek

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Computation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and smooth and good graphics eye pleasing

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product for school and work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I needed to have windows pro and it was an easy upgrade too. Battery life as stated

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    OS family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. We’re an OS family and like the reliability of the surface laptop. Compact and powerful

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, very happy with my purchase and the service I received

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy using set up, nice color, small and durable

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the surface pro 11 with removable keyboard but if the computing system is the same and you like an attached keyboard buy it. My pro 11 is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for. It is light, compact, fast and has all the functions I need.

    I would recommend this to a friend
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