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Microsoft - Surface Laptop - 13.5" - Intel Core i5 - 4GB Memory - 128GB Solid State Drive - With Mouse - Platinum-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 139 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 139 Reviews
  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    Cameron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got a great deal on the surface laptop and have been nothing but happy with it. Had originally considered switching to a Chromebook for the speed and simplicity, but was convinced to stick with Windows for the time being as I was still in college at the time and needed office. Overall, getting widows 10S on this device has been a fantastic alternative to a Chromebook while still getting the best of windows. Keep in mind 10S isn't for everyone, and if you're planning to upgrade to 10 pro straight out of the box, you should probably consider another device with more RAM and perhaps an i7 instead of the i5 in this. It runs great on 10S, but I can see it struggling if you loaded a lot of software and programs running in the background.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Cameron,

      Thanks for leaving such thoughtful feedback for the community. We loved reading about your experience so far with the Surface Laptop, and we are delighted to know that you are happy with your purchase! This device is great for college students, having all the simplicity of a lightweight laptop, while still demonstrating powerful performance running Windows 10, as well as the Microsoft Office Suite. We're so glad you're loving the Surface Laptop.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Second Surface Pro is a great unit

    Posted
    WOCSalesman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First unit was to be determined defective after 6 hours and a return trip to BB to replace. Very frustrating. The exchange was smooth and fast, just your time and travel. Second unit, after installation went smoother for office 365, there were still glitches. After 10 hours of research, trying out different solutions, finally having an IT expert research, Found out that there is an INTERENAL SWITH YOU MUST CHANGE TO TAKE THE SURFACE FROM "S" STANDARD FACTORY OPERATION TO "PRO". Please note there is little anyone,( BB Geeks, on line support, IT Techs) knows of the change. Now I can add programs and applications to fit my business with out any GOOGLE and MICROSOFT ROADBLOCKS. End result excellent unit. To get to that point was a very frustrated 20 plus hours of trouble shooting, calling, travel.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate your honest feedback in regards to your Surface Laptop experience. While we're glad to hear that your second unit has been much better, we want to help you out, if you'd still like assistance. Please reach out to our team at SurfaceCustomerCare@microsoft.com, and we can talk more in-depth.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surface laptop... impressive

    Posted
    Paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Christmas present for my son who is a senior in HS and looking at colleges. This will replace his 4 year old basic laptop. He has downloaded Steam and another streaming game app on the surface. Not a gaming laptop, but he says it works fine. I sat down with it and was impressed with the design. It feels solid. The screen looks amazing and is a touch screen. Came with Arc touch mouse and I like it a lot. When the Arc mouse is flat it is off and when you bend/curve it it turns on. I am a fan of the keyboard as it is like my SP3 keyboard with alcantara fabric on it instead of a hard plastic. Amazing it is so thin,light and well built. First thing I asked him to do was upgrade to Windows 10 as it is free until the end of the year. Only problem, Now my daughter wants a surface laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Paul,

      Thank you for reviewing your Surface Laptop! We're so happy to hear that your son has been enjoying his device. it sounds like it will be the perfect device to lead him into applying to colleges, and taking notes in lectures.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Good laptop. Well made. Premium price

    Posted
    jeopcon69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased primarily because BB was offering a steep discount-$225 off. This is an i5, 4GBRAM and 128SSD. I use this as my field laptop so large storage is not an issue. It does run Win10 surprisingly well on 4GB. It's best attribute is the beautiful screen (the best I've seen in the $700-800 range. Keyboard is comfortable and the trackpad is as good as a Mac's. Lacks ports but an inexpensive hub solved that problem. Win10S is a joke so I was happy they offered a free upgrade to Win 10 Pro. I took advantage of that right away. It's well made with quality materials. You just pay a premium for that. Hopefully it proves to be as durable as it is beautiful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you taking the time to provide us some insight on where you think we can improve the Surface Laptop! While we're sorry that you weren't blown away by your device, we do appreciate the input, and will be forwarding it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    On the Surface

    Posted
    Maddoxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought a Microsoft Surface Laptop for a real good deal! Laptop is phenomenal. It's great for casual use. I like to write and blog, so this is perfect. Also great for school, writing papers or just surfing the web. Not great for gaming or media heavy activity. This laptop was perfect for me. IT was unfortunate however that there wasn't another color! I was forced to stay with the generic gray/silver color. An alternative color provided twice as much internal upgrades than I needed, and costed at least $400 more. Didn't need all that power anyways >_>. It's overall a great laptop. It's a bit small but I got used to it. Mind you, I'm coming from a 15" Toshiba Satellite. Definitely a big change! Laptop fits great in my satchel.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to tell us about your experience with your Surface Laptop! We're glad to hear that you caught a great deal on your device, and that it's been the perfect fir for your needs!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Closed System

    Posted
    Gnosos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Walked into the store today to pick out a laptop for my wife. Salesman convinced us to buy this one. Got it home and started reading about it, and the first thing I learned is that this comes with Windows 10 S. If you're not familiar with this, it restricts you to using software from Microsoft's store. So if you use open-source apps like Thunderbird, Firefox, LibreOffice, etc., or even apps vendors don't sell through the store, you're almost out of luck. "Almost" because apparently you can upgrade to Windows 10 Pro for free until the end of the year. Still, I really don't like the idea of having to replace the OS of a brand new computer before even using it. Buyer beware. I may have more comments as we have more experience with the machine.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your wife's Surface Laptop. The free Windows 10 Pro update really will make a difference on your experience if you and your wife are not liking Windows 10 S. If you have any questions or need any assistance at all, please let us know! You can reach out to us at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome sauce

    Posted
    Koonic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this when it was on a steep discount and I couldn't be happier. I bought it for my writing as I am wanting to start writing novels and it is so lightweight I can take it anywhere. Down side (which I was aware before buying) is that due to the processor speed, opening files/folders and such can lag a little and take a few seconds to finally open. But once open it's great! Also, the arc mouse is kinda meh. Sometimes when I want to right click to bring up the menu, I have to dang near press down on the far side of the mouse at the edge. And even that doesn't work sometimes.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate that you took a little time out of your day to leave a review, and fill us in on your experience! We're happy that you found it as a great fit for working on your writing, and a novel! We've passed all your feedback along to our team, and are here at SurfaceCustomerCaree@microsoft.com, if you'd like us to help you troubleshoot the lagging and Arc Mouse issues.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A very cool laptop

    Posted
    NosMoKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The laptop is very light and easy to use. The touch screen feels natural and switching between the mouse pad and the touch screen is very intuitive. Battery life has been very good for casual use. I have yet to see what it like under heavy use. I use it primarily for email and web surfing. I considered the Apple Air but the Surface's touch screen and screen resolution sold me. I got the base model, but the performance has been great. I have yet to use the external mouse so I can't say much about it except I have not needed it yet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time out of your day to review the Surface Laptop! We are so happy to hear that you have been enjoying the seamless transition between the touch screen and mouse pad, and that you're loving the screen and resolution!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Far Exceeds Expectations

    Posted
    Bux112

    I have been a Mac guy since 2008 and was nervous to purchase a Microsoft product. This has been one of the best decisions I have made in a long time. The price was great! The laptop performs far beyond anything I could imagine. I unplug it and carry it with me for a full day and the battery doesn't even move. Everything works and it just feels great. I did upgrade to windows 10 pro or normal or whatever it's called so I could run other programs. If you are in the market for a new laptop, please look no further, you will not be disappointed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're happy to hear that you made the switch to the Surface Laptop! It's great that you've been loving the performance of the device, and that it's been easy for you to take with you on-the-go, and keep up with your day-to-day. Thanks for taking the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    AMAZING!!

    Posted
    ocamj2
    • My Best Buy® MemberMember

    The laptop does come with wifi! I enjoy how I can log in with facial recognition and don't have to worry about having to waist time to log in. I had a surface pro 2 and compared to the surface laptop, it is 1000 times better. the material around the keyboard is really soft and makes you not want to lift your hands off. I have been on the Mac Book Pro and I would say that the screen resolution are almost identical to each other.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for reviewing the Surface Laptop! We're so glad to hear that you have been enjoying your device, and confirming the wifi! It sounds like facial recognition has been a favorite of yours, and we're really happy you took the time to fill us in on your experience so far with your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    awesome computer

    Posted
    CodyAsherLuna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    bought for my son on an impulse as we were in the store and they were having a 1 day special on it for $799 and it came with the mouse. So happy we got it! I have bought cheap computers for him in the past that he never uses because they go so slow or wouldn't let him do much....so he would always take my computer to use instead. He hasn't used my computer since! He also loves the ability to draw on the screen with the fancy pen.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so happy to hear that you were able to pick up the Surface Laptop for your son! Even happier to hear that his Surface Laptop can keep up with him, and that he no longer needs to borrow your device. Thanks so much for taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    LOVE LOVE LOVE

    Posted
    Shawneeleigh1234

    I can not say enough good things about this laptop. I purchased it for school, about two months ago. At the time there was a Christmas deal going on so i grabbed it for about 750. It is an amazing laptop! Lightweight, sleek, large screen and beautiful display. I was not a fan of the Windows 10s, but was easily able to switch to pro, for free. I have had Apple products all of my life and this is my favorite laptop by far. It really is amazing

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so happy to hear that you're enjoying the switch to the Surface line! We're happy you were able to grab that deal while it was happening, and appreciate you leaving some feedback on your experience so far.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    I found it difficult at first. Better every day

    Posted
    DonR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have just upgraded from an old XP Dell Tower and a Dell Vista laptop. I was miserable for the first few days. Had difficulty with Office 365 install but got great help from the geek squad. Upgraded to Windows 10 Pro. Each day brings a better experienced and I know I still have a lot to learn. I think the MS product is very good. I like the speed of the web experience. I would recommend this product.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Don,

      We're glad to hear that you've been able to adjust to your new Surface Laptop, and that Best Buy's Geek Squad was able to help you with the difficulties you rain into installing Office 365. We hope you continue to enjoy your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great looking laptop

    Posted
    user92
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love how thin this laptop is. At first, I was really concerned about its performance. During the first few days of me using this device, it would regularly freeze and the black windows screen would be up for minutes at a time. Luckily, I haven't had these problems since all necessary updates were downloaded. It's really light and appealing. The keyboard texture is a nice touch.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for leaving a review! It's great to hear that you're enjoying your Surface Laptop, and that the updates were everything you needed to get your Surface Laptop working to it's full potential.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    First laptop, excellent

    Posted
    kwproffi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    All my friends had apple back in college so naturally I wanted something different. This is my first laptop I've ever had that's specifically mine, I rented used old and used ones through college. The battery has been great, the keyboard has a cool feel to it and the graphics are fantastic on it. Definitely made the right choice and would again!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give the Surface Laptop a try! We're thrilled that you're loving the long lasting battery, and amazing Alcantara fabric. This is definitely a great choice as far as graphics go, and all in all a super powerful device. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The perfect fit for those who want simple & quick.

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for my aunt, as she isn't very tech savvy. She loves it. It is quick, and still the Windows OS that she is used to. I was considering going Mac, but I highly doubt she would want to relearn a whole new OS. Instead, I bought her the next best thing- the Surface Laptop. Great build quality, beautiful screen, and very very long battery life.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Michael,

      We're glad to hear that your aunt loves her new Surface. We designed our OS to be easy to learn with a powerful performance, and we're thrilled to hear that it is a good fit for your aunt.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    You can't even detach the keyboard, WTF!

    Posted
    Anonymous

    I was trying to detach the keyboard from the Surface - and not only it took me 15 minutes to do so, my keyboard stopped working afterward with wires hanging out. Apparently it was broken so I had to return the product. Thanks so much for having 'so-called' detachable keyboard, Microsoft! WASTE OF TIME AND MONEY. WILL NOT BUY ANOTHER SURFACE AGAIN. STAY AWAY.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great touchscreen laptop

    Posted
    Goldmousetrap
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For my purposes, I think I might have preferred a Surface Pro instead of the Surface Laptop, due to my using for art purposes, but I believe it works well enough in that aspect. Is a great light weight laptop perfect for school work, capable of running lower end games and an all around nice computer. The mouse is really neat too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the size, weight and display

    Posted
    MSCHIRAD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like the size of this laptop. The aspect ratio of the display is great. I love the 3:2 ratio. The display is crisp and the bezels are thin. They keyboard is nice and easy to type on. I do wish would have gotten the model with more memory. I have the 4GB model and at times it seems like it could use more memory.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight, sleek, easy

    Posted
    MicroMinnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having toted around a much heavier laptop that I bought used several years ago, I was in search of a lightweight laptop with ample storage (and not a tablet.) It is sleek and portable, fitting easily into any bag, briefcase, or tote that I carry. The transition from my previous Dell model to this was a breeze!

    I would recommend this to a friend