Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Laptop_Computers: 787 Sunny Search 13 AM 4/22/2024 : . . - . - - . - - -. C . . - a - a - - m D - E - + - a . .. . 12 8 E F T Y U - L. 1 . 1 1 A m D F r. H J K L - . . .. Z X C V ~ M Y 7 .... -- An - - - A
  • Alt View 11. Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus - 16GB Memory - 512GB SSD (7th Edition) - Platinum.
  • Introducing the new Surface Laptop: * 20 Hours All-day battery life * Larger display, smaller device * Ultra-thin chassis, optimized screen space, and less bezel on a 13.8" or 15" HDR touchscreen * 86% Faster performance * Industry leading AI * Supercharge your productivity and creativity Note: HDR requires HDR content and enabling HDR in device settings. Compared to Surface Laptop 5.
  • Specifications PROCESSOR MEMORY STORAGE Snapdragon R X Plus Snapdragon X Elite 16GB or 32GB LPDDR5x RAM Removable SSD drive 256GB, 512GB or 1TB GRAPHICS NPU DISPLAY Qualcomm Adreno TM GPU Qualcomm HexagonM Touchscreen (45 TOPs) PixelSense Flow 13.8" with HDR and Dolby Vision IQ System software and updates USA significant storage space. Available storage is subject to change based on system software updates and app usage 1GB 1 billion bytes. See Surface.com/Storage for more details. Requires Dolby Vision encoded content and video.
  • Copilot+PC Microsoft Surface "Surface Laptop 7 rated as The Best Windows laptop." CNN Underscored, July 2024 CNN Underscored Best Tested 2024
  • Intuitive touch: Tap, swipe, and touch experience effortless interactions with the vibrant, high-definition PixelSense touchscreen display on every Surface device.
  • Al-powered productivity Show up brilliantly on calls with Al-powered audio and video features - staying clearly in view while moving around freely, with virtually no background noise.
  • Choose from four stunning colors: Black, Platinum, Sapphire, and brand-new Dune.
  • Laptop computers are a popular choice for people who need portable computing power. They come in various sizes and styles, with some featuring touchscreens and others offering more traditional keyboards and mice. In the image, a laptop computer is displayed with a colorful background, showcasing its vibrant design.
  • Alt View 24. Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus - 16GB Memory - 512GB SSD (7th Edition) - Platinum.
  • Laptop_Computers: Esc 2a da 1 1 1 1 Homa - Frol F10 PgUp PgDn Del - | 1 2 3 $ 4 % 5 A 6 & 7 * 8 9 ) 0 : I + = Backspace Tab Q W E R T Y U I O P I I I 1 I I Caps A S D F G H J K L : : .. - Enter Shift Z x C V N M < - V ? / Shift Ctrl Fn Alt Alt <
  • Alt View 26. Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus - 16GB Memory - 512GB SSD (7th Edition) - Platinum.
  • Alt View 27. Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus - 16GB Memory - 512GB SSD (7th Edition) - Platinum.
  • Microsoft Copilot+ PC - Product Overview Video video 1 minutes 08 seconds
  • Microsoft Surface Copilot + PCs video 3 minutes 14 seconds
  • Buying Guide: Surface CoPilot+ PCs video 1 minutes 56 seconds
  • Recall (preview) - Timeline and Search video 0 minutes 31 seconds
  • Recall (preview) - Settings and Control video 0 minutes 30 seconds
  • Recall (preview) - Security video 0 minutes 26 seconds
  • Improved Windows Search video 0 minutes 28 seconds
  • Click to Do (preview) - Image Actions video 0 minutes 22 seconds
  • Click to Do (preview) - Text Actions video 0 minutes 27 seconds
  • Photos - Super Resolution video 0 minutes 31 seconds
  • Windows 11 Home video 1 minutes 51 seconds

Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum

Model:
ZGM-00001
SKU:
10124568
Highly rated by customers for:
$1,149.00
Save $50.99
Comp. Value: $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 791 reviews

  • Microsoft Surface

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilson helped me set up everything on my new laptop. He was very professional and knowledgeable.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend

  • New Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mechanicsburg Best Buy salesperson we dealt with along with the Geek Squad who set up our new computer were a pleasure to interact with.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is very good, it had everything i need.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Black

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Lucy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase as a gift for student starting her university studies in Mexico

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Best purchase for my 16 year old

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for my son who is in an early college high school he will continue to use it in college

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Black

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Excellent laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop, liked it so far! Design and build is impressive.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend

  • Microsoft Surface

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that works really well. The laptop processes at a high speed.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Love this computer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface product! The copilot AI is seemless and runs smooth. I HAVE NO COMPLAINTS.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good Replacement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Very nice package. This is a replacement for a Surface Pro 3. It enables me to move to Windows 11

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Black

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves the “ease of use”, speed and the copilot feature.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Great little laptop

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my elderly dad. He loves it! Very simple and easy for him to use.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Black

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and efficient. I love the color choice and the features

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Black

    I would recommend this to a friend

  • Microsoft Surface Laptop Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touch-Screen - Snapdragon X Plus 10 Core - 16GB Memory - 512GB SSD (7th Edition) - Sapphire last month. I had a previous model from 5 years ago with half the memory and disk space capacity. The battery life in this new model lasts 3-4 hours. it's slightly heavier than the surface laptop from 5 years ago and that's the reason for the 4 stars vs 5. However, i did know that before I purchased. Best Buy had a good sale at the time of purchase and that fit within my budget. The screen resolution is sharp and laptop meets my daily needs.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire

    I would recommend this to a friend

  • Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice. I am a professor so I need something quick and efficient for grading. I also do a lot of research so this checks all my boxes!!!

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Surface laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great copilot+ PC very slick and got lot of juice in it. Highly recommended laptop

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire

    I would recommend this to a friend

  • Microsoft Surface

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Microsoft laptop, I like it a lot except for the mandatory us of Co-Pilot.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Meets expectation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is very good. Haven't seen any issues with performance so far. 4/5 as Office license was not included.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Great laptop!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, fast laptop with more ports than the previous Surface Laptop we had. Copilot integration is really cool too although sometimes flaky.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    New Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifey loves it! Thanks, Best Buy! I will be returning.

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    I would recommend this to a friend

  • Kinda hazardous

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer it self is beautiful. It’s touch screen and very light weight . I got the rose gold. The only issue I have is the back if I open it against my body it pinches my skin . It hurts very bad when my skin gets caught in the back while opening it .

    This review is from Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune

    No, I would not recommend this to a friend
Page 26, Showing 501-520 of 791 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.