Customer Ratings & Reviews

The Microsoft Surface Laptop has some outstanding features. It is very sturdy and sleek, and comes in some beautiful colors. It is very thin overall which is amazing considering the processing power and capabilities. It is lightweight and portable. The first thing I noticed was the outstanding display, with a thin bezel, that makes it seem much bigger than 13.8". The touchscreen is extremely responsive. The colors are vibrant and images crystal clear. The keyboard is lighted and smooth - very comfortable to use. The touchpad is also very responsive, but I did have an issue of it freezing up a couple of times during some applications. I had to close out the app and restart - then the touchpad came back. The charging cord has a very unique connection design (so it's not universal). I don't care for it because it is magnetic and can stick to the side of the port, rather than being inserted properly. It also pops out very easily if on my lap. If it's on my charging stand, this wasn't an issue as long as I made sure it was plugged in correctly. However, it does charge fairly quickly and has an amazing battery life. I have used the laptop for well over a day and a half with it still registering 40-50%. The Snapdragon processor is impressive, fast and provides great performance. The laptop itself is wonderfully designed. Some of the new software, driven by AI, is helpful and will improve productivity, and some fell short of my expectations. There are Studio Effects features for live chats/videos that are nice, including a blur background, which is easy to turn on with one click under that battery icon on the taskbar. There is a Microsoft Office icon on the taskbar, which is an efficient way to access the office software. The new Cocreator in Paint is supposed to assist is the creation of drawings/graphics. I found it very cumbersome to use, and the AI images were not always reflective of what I drew. It was also slow and not responsive enough. The laptop has a Copilot key on the keyboard, which opens the Copilot software. This features is good for research and finding resources on specific topics, but sometimes fell short on the content. For example, I asked it to list all the nonprofits in my county (I was specific with the county name). It listed four organizations, but one was in another county, in fact another state. It also listed five un Google maps results, two of which were not in my county. The Designer image creator is spectacular however and can be accessed through Copilot as well. Copilot is also time saving, fun and creative for things like helping with recipes, planning trips and provides hints for things to look up. Overall, this Surface Laptop is terrific and will become my everyday, go to device. I look forward to some of the software updates in the future.

I really like it, and will likely try the new Surface Pro 11 , but will spring for the Elite Snapdragon chip and higher RAM this time.

I love this laptop. That's the most direct comment I can give. It's beautiful, well built and the blue color is very different in a good way. Display I like smaller screens so this 13" screen is perfect. The screen is bright and colors are vibrant. It's also 120Hz so it scrolls beautifully. They seemed to make the bezels smaller but still could use some trimming. It is a touchscreen so if that's important to you, this is the device. Ports This comes with a standard USB port as well as two USB C ports. It also has a headset port and, for some reason, an SD card port. With cloud storage it's hard to know why these are still needed. Performance I have always been a fan of ARM processors. They run without fans and don't have all the overhead of x86 processors. The battery life is supposed to be better and while this device battery is better than x86 processors I haven't seen it being the 10-12 hours that's advertised. Not having the Elite processor I really can't compare but the Plus processor is very fast and I haven't had it bog down at all. Finally standardizing on 16GB RAM is a nice plus as well. One thing to keep in mind is being an ARM processor, if you run an application that is not specifically built for ARM you need to use emulation. This is seamless since Microsoft included the ability to emulate apps. While it is seamless to use you can get some performance hit. I have used some video and picture apps that are not built for ARM and didn't see too much of a hit to be concerned. Copilot+ AI Now for Copilot+ AI features. My initial assessment is the five features included currently are very basic and really don't set this set of functionality any different than what is already available outside of Windows. The Cocreator function is a fun thing to play with but it will take some more refining to make it a valuable tool. Restyle images is really not more than a cool application with no real use. I tried to see how this feature would be used to make an impact and really didn't find much beyond curiosity. Image Creator is interesting and I spent more time using this than any other copilot feature. AI really does a good job of envisioning what you ask it to make. However in the overall value for Windows, this is the third image based feature and really doesn't make Windows more powerful. The other disappointment is most of these features require online access to use. If you don't have access to internet, these features will not work. I do think this is just the beginning for Microsoft in adding AI functionality to Windows and being prepared with a Copilot+ device will allow you to use these features when they come. Overall is a fantastic laptop and I highly recommend it,

Great laptop and we had great customer service in the store when we were picking it out

No idea as between online customer service and in store customer service the product was lost, finally delivered to a store for pick up and didnt have the hardware promised. The entire experience was so bad I am challenged to imagine a situation where I would ever purchase something from BestBuy again.

It has a lot of cool bells & whistles, but comes with a huge learning curve.

Works well and has fast load times. I am quite impressed.

Nice but not perfect It has had several glitches already such as keyboard not working, turning off/freezing up with a black screen. I’ve only had this computer for a month. Not used daily, but used regularly with no major programs running. The aesthetic is nice

Linux and its related components either didn’t work or only functioned partially, so I had to return it. I’ll have to wait for the platform to mature a bit more.

Microsoft snapdragon 10 core is slow and needs 32gb memory with 12 corr

The product was good with touch and feel. However, i had to return due to technical software issue. The laptop was restarting or stuck in reboot loop for a while.

Went into store and was sold surface laptop 7. I was encouraged to purchase a new surface pen and assured it was compatible by the store rep and his manager. Only to come home and find out it the pen needed a charger that wasn't mentioned by the sales associates AND per microsoft, the pen is not compatible at all, which is conflicting with information on the bestbuy website. Sales associates dont know the products their selling at all.

Doesn't handle some updates for certain apps will constantly say updating

BEWARE, ARM processor means this laptop will not work with most (any?) printers. Our company has at least 10 surface laptops. While expensive, they simply work, and the docking stations are the best we've found. This most recent purchase looks identical to all the rest, but took forever for IT to try and set up, and we were unable to connect to any printers (networked or hardwired), making it useless it will need to be returned. DO NOT BUY IF YOU NEED TO PRINT!

My new surface that was a Christmas present has still not arrived. Apparently it’s in Houston Texas. Has been since December 31st. No updates, no contact number. Maybe I will get it in time for next Christmas?

I am going to lead this review by putting the summary up front. I am doing this because this is going to be a lengthy review and you shouldn’t have to scroll to the bottom to get it. This laptop is amazing. It’s everything I’ve wanted from a Windows thin and light, which you use to have to go with Mac to fulfil. It’s a very premium feeling laptop with an all-aluminum build, a high-resolution quality display with very minimal bezels. The speakers are front facing, being placed underneath the keyboard so you get that nice directional sound that you expect from a Mac. The Snapdragon-X Plus CPU is no slouch, it’s very snappy and more than performant enough for daily use stuff (such as web browsing, office, word, and even coding). This is the Netbook that we wanted 15+ years ago, and Microsoft finally delivered. It’s very powerful and has amazing battery life, in a tiny silent package. Sure, there are things that can be better, but I’ve yet to find the perfect laptop yet. So, if you’re looking for that MacBook Air like experience, but don’t want to deal with MacOS, this laptop is your answer, and I say that without reservation. That said, I’m going to go into more detail now. First let’s touch on Copilot+. In its current state, there really isn’t much to it. The features included now are Live Captions, Cocreator, Image Creator and Studio Effects. Two of these are somewhat useful. First there is Live Caption which does real-time translation local on your own machine, translating audio and video on the fly. This works Ok most the time, but I found it struggling sometimes with very fast Japanese audio. It does seem to lose focus at some points if you’re not on the window. I don’t know if that’s the technical reason or not (if the window is focused), but that’s when it seemed to happen the most. The second useful feature is Studio Effects, though the usefulness of this will depend on the software you are using. What studio effects allows you to do is apply filters to both your video and audio from your webcam. You can do varying degrees of blur, as well as filters on yourself (like eye focus on the camera). These work very well, and they run locally. Now with that said, a lot of the software we already use has these filters built in so how useful it is to you is really going to depend on what you’re using to chat. Cocreator and Image Creator are the two that I found least appealing. I messed around with both, and they do about the same as other image generators. The only major difference is that they run locally. I don’t see a practical use for these myself and I image most people will use these to toy around with. It could be fun for some, but for most I think it’s just going to come off as a gimmick. Finally, Microsoft has incorporated a Copilot button onto the keyboard. What I thought this key would do was launch an AI centric workspace where I could see all the tools that we have with AI and get suggestions on how we can use AI to accelerate our workflows but sadly it’s not that. What that button does is open a Copilot chat window, which is essentially just a browser tab opened to copilot. It has your previous chat histories in there and you use it just the same. It doesn’t run locally from what I can tell you so it’s about as useful as opening a browser. I do hope that if they are going to continue down this path of incorporating AI into Windows that we get that launchpad and more features to make it useful. This laptop comes equipped with a Snadragon-X Plus CPU with 10 cores / 10 threads and clocks to 3.42GHz with 16GB of RAM. This may not seem like much, but this is ARM, not x86 so they perform a bit differently per clock. This brings to light the first problem with these laptops, not every application you use on Windows will be compiled to support your CPU. Most of the time, this is not an issue though. Microsoft has made its own emulator called Prism that will convert your x86 applications on the fly to run on ARM. There is a slight performance penalty (ranging from 10-20% according to Microsoft), but not nearly as bad as previous attempts. In my day-to-day use case, I only ran into 2 situations where it actually caused a problem. First was monitoring software that simply wouldn’t install because it saw the laptop was ARM (not really the processors fault, was a design decision) and finally my Android Emulator I use for development. That one I had assumed would run well on this given Android and the laptop are built upon the same instruction set, but because it assumes I’m on x86, it wouldn’t launch. All my other programs worked just as well as they would have on an x86 machine. That said, I’m not a video editor, so I wasn’t able to test any of that. I wouldn’t want to attempt to use this laptop for heavy video editing anyways for reasons I’ll discuss later. With all this said, for my use cases (browsing, coding, Word/PowerPoint/Excel) this thing worked magnificently. So what is the performance like? Well in most cases very good. Cinebench 2024 MT 809 / ST 107 Cinebench R23 MT 9183 / ST 1111 Geekbench6 ST 2418 / MT12968 Speedometer – 24.6 Jetstream 2.2 – 290.82 All of those benchmarks with the exception of Cinebench R23 run native and perform rather well, especially compared to their x86 counterparts. Jetstream and Speedometer are browser-based benchmarks and all common browsers at this point have been ported to run on ARM. As you can see though, even when emulated performance in Cinebench R23 is pretty good and comparable to other mobile processors. The scores here are impressive, but the real surprise comes from the fact that all those benchmarks were conducted on battery. Unlike the x86 counterpart laptops, this laptop does not drop performance when unplugged (at least not more than a couple percent). So instead of dropping 40-60% of your performance because you can’t plug in, you get to enjoy the full performance of your laptop if your battery holds out. On that note, the battery life on this laptop is superb. By far better than any other Windows laptop I have used. I have been taking it to work with me, using it throughout the day for light coding, word and PowerPoint, and not plugging it in. I charge it overnight. So, I am getting a full days’ worth of use of out of it, without a cord. As stated above, the build quality on this is outstanding. It’s a solid aluminum chassis (mine is Sapphire blue, really nice looking). I do not know what type of keyboard is on this, but I can say that I really do enjoy typing on it. The trackpad is new on this Surface using a new magnetic design instead of the typical diving board. Its much sturdier feeling and handles multitouch very well. Coming from a Galaxy Book 3 Ultra, this keyboard and trackpad I feel are upgrades, even though I did thoroughly enjoy them on that laptop. For ports, we have 2 USB-C 4.0 ports on the left-hand side and 1 USB-A port. On the right side we have the Surface connector, which is magnetized for the charger or dock. I will say that I’m not a big fan of the charging cord and its magnetic nature as depending on the tension on the cord itself it could latch on wrong. It just doesn’t feel as premium as the rest of the laptop. The sound as mentioned above is nice, its forward-facing venting through the keyboard itself. The quality of the sound could be better, I felt the bass struggle a bit, but it’s a real thin 13.8in laptop, physics get a say here. The display is decent, coming in at 2304x1536 it has a high PPI (pixels per inch) making this a very sharp display. It supports HDR with an HDR600 rating. So far, the HDR works well, but Windows on the other hand has sloppy support, so its best to just turn it off for most things. I don’t have a method of testing color levels or brightness, but to my eyes it has decent colors and is plenty bright. The panel supports adaptive refresh rates, allowing the display to drop down as low as 24hz and up to 120hz as needed. This is a nice power saving feature that will further extend the battery life. I personally didn’t enjoy using it myself as I am very prone to noticing the fluctuations, so I turned it off and simply enjoyed the 120hz and the smooth motion. The bezels are nice and small on this, and unlike some laptops it doesn’t have a notch at the top of the webcam and microphone. Its also a touchscreen at the same time. I don't like smudges on my screen, so I didn't test it much. The only complaint I would have for this display is the lack of any sort of anti-reflective coating. It’s a gloss display so it reflects like a mirror if the display isn’t brighter than the ambient light. Not the best laptop to be used outdoors. Finally, I will touch on gaming. The first thing I want to keep in mind with this laptop is, its not made for gaming. This fact is amplified by the fact that the CPU is ARM and Qualcomm doesn’t have a history making Windows processors (at least not a strong one) so their GPU driver side isn’t as mature as others like Intel/Nvidia/AMD. Keeping that in mind I tried my hand at gaming with this only to give up on it. Even trying older games that this relatively weak GPU could handle, I would often be presented with game crashes. Even 2D games that I was sure would run fine on this I couldn’t get to run. This might change in the future with driver updates, but I wouldn’t hold my breath. These are not gaming laptops in the slightest and shouldn’t be considered for it. As my summary is at the top, I’ll leave off on a note. This is early in the life of ARM on windows where both parties (hardware and software) are taking it seriously. There is still work to be done, and that’s expected. But having said that, I am perfectly happy with this laptop. Already most of your day-to-day apps already run native on it, and more are coming. It only gets better from here and I look forward to where we go from here with Windows on ARM.

I returned it. i wanted to use a vpn and couldn’t get it to work, had problems with this and returned it within a week. I think its because of the switch to ARM. I am looking for a different laptop now.

It’s interesting to note that the exterior design of Microsoft Surface laptops hasn’t changed much over the years. My wife’s 2019 Surface Book 2 looks nearly identical to this new Surface CoPilot+ laptop although the older laptop is a 2-1 design and so was a little thicker. Evidently, Microsoft wisely adheres to the principle that if it isn’t broken, don’t fix it. Even the keyboards have a similar look and feel. The differences naturally are found inside, with Microsoft charting a bold new course with neural processors designed and tuned to run newly released AI applications…the wave of the future. To make this laptop more affordable, Microsoft chose to use the lesser of the two Qualcomm processors (Snapdragon X Plus) in this latest line of Surface7th Edition CoPilot + laptops. With 16GB of RAM and a 512GB SSD, this laptop is still plenty fast and to prove it, I installed Adobe Photoshop 2024 and loading time was only a matter of just a few seconds…even faster than my gaming desktop. Similarly, components of Microsoft Office 365 Suite like Word, Excel, and Powerpoint also are lightning fast. The screen is bright with excellent contrast and the onboard Qualcomm graphics processor seems more than adequate for most computing needs. The development of the CoPilot+ series of laptops is of course to introduce artificial intelligence (AI) to computing. While it’s in its early stages, AI brings user-friendly options to enhance creativity and efficiency in daily computing needs. CoPilot+ brings simplicity to browsing and it’s been my experience that search results make sense and are easy to understand, complete with references. For creativity, AI has elevated Microsoft’s simple Paint app to new heights with its ability to create artwork (Image Creator) based on simple inputs and/or crude drawings (Cocreator). I could see where this might be handy for creating artwork for Powerpoint Presentations, for example. Windows Studio adds some nice features for video conferencing, such as blurred backgrounds, face-following, and lighting effects. While I wouldn’t designate this laptop as a gaming machine, Windows 11 has added Auto Super Resolution to improve and enhance game resolution and visual quality, taking advantage of the AI capabilities of the Snapdragon X series processor. What I liked… The laptop is lightweight yet rugged and the perfect size for ease of portability. Having a lighted keyboard is a must and the feel of the keys makes typing fast and easy. The screen looks great with crystal clarity and deep rich blacks, making photos look amazing. Battery life is excellent, and it comes with a proprietary charging cable, but Microsoft claims it can be charged through one of the two USB-C ports with a minimum 65W PD charger. A fully charged battery dropped to 80% when on for four hours, so getting all-day use should be no problem. Apparently, the Qualcomm electronics run cool as there are no fans or vents visible anywhere, making it completely quiet and nice to rest on your lap without the constant worry of blocking air vents, etc. and overheating. Setup after unboxing was a breeze and transferring everything from our old Surface laptop couldn’t have been simpler. Even our family version of Microsoft 365 loaded quickly, and Outlook email transferred without a hitch. Last but not least, I love the clean design of the all-metal case and sapphire blue looks amazing. What I disliked… Well, not much to say! The main concern with Surface laptops is that they are designed and configured with a specific set of components. It usually requires a technician to add RAM or change out an SSD, for example. Microsoft isn’t the only laptop manufacturer that does this, so just be sure when you buy a Surface laptop to get it configured correctly to meet your all your current and future computing needs right from the start. I sense things will only get better as the basis of AI in computing is just getting started and the Microsoft Surface CoPilot+ laptop is designed from the ground up to take advantage in this new era of computing now.

It annoys the heck out of me. I was used to a touch screen that responds to a light tap. With this device, I have to press harder, with more finger surface area, and often multiple times before it responds. Other times, it "responds" with an action I was not asking it to take. I seriously considered returning it, but didn't want to have to go through the hassle and inconvenience again of getting a new device set up and data transferred.

I want to start off by thanking the Best Buy Tech insiders Network and Microsoft for sending me this new Microsoft Surface Copilot+ PC Laptop. I have had many Windows laptops & desktops over the past 44 years as well as other computers. I always preferred the Mac to Windows for various reasons but of late, as of Windows 11, I am enjoying the Windows platform a lot more. The past few Windows PC's were pretty slow as compared to the Macs that I owned. Until now. This Microsoft Surface Copilot+ PC Laptop uses a Snapdragon X processor which is as fast or even faster than a MacBook Pro M3, that is very quickly making me like Windows more than before. It is so fast, when I open the lid, the Windows Hello recognizes me instantly and gets to the desktop within a few seconds. Microsoft Edge opens in about a second whereas opening Google Chrome on my Mac Studio M1 Max takes about 3 seconds. I don't want to review this laptop by comparing it to my Mac but I think I will be using it more often than my Mac. This Surface laptop has a touch screen and I like it as none of my Macs have ever had a touch screen (except for my iPad). It comes with 16Gb of RAM and a 512Gb SSD for storage. It has 2 USB-C jacks, one USB-A jack, a headphone jack and a charging jack. This particular laptop is a beautiful sapphire blue color with a very smooth feel to it. The touchpad is very responsive and you can set the active area for the right click and can have haptic feedback for clicks if you want. You can set various gestures for the touchpad as well. The resolution of the screen can be set as high as 2304x1536 which is like 2K+. I was able to stream the screen to my LG TV wirelessly as it automatically detected the TV without having to use an Amazon Firestick, Chromecast or AppleTV. The camera records video at 1920x1080. The paint program has changed drastically. Paint has a great new feature called Cocreator. Cocreator allows you to draw a picture and will generate a new image based on your drawing using AI. Even if you can't draw, Cocreator will make you look like a great artist. Another feature is ImageCreator which uses AI to create a picture totally using your text input. This brings me to another great feature called Co-Pilot. Copilot although it is available on the web, there is now a dedicated key on the keyboard that brings up the Copilot screen. From that screen, you can use one of the functions to help you as "Your everyday AI companion". You can chat with Copilot and ask it any kind of question. You can create graphics by clicking on Designer and like ImageCreator, you can describe what you want to see and it will generate the image for you from scratch. You can choose Vacation Planner and tell it what your perfect vacation would be like and it will bring up a list of suggestions as well as photographs using Bing Images. There is a cooking assistant that will bring up the ingredients and the recipe. If you ask it to show what the finished meal would look like, it will generate 4 pictures of the meal. Finally there is the Fitness Trainer where you can have it generate a routine for you or answer any questions about exercise using AI. Studio Effects can have your webcam follow you as you move side to side and zoom in or out as well when needed. Using AI it can keep your eyes looking directly into the camera even if you are looking at different parts of the screen. Live Captions can display the text of any video or audio that you are watching. One last thing to mention about the Microsoft Surface Copilot+ Laptop is that it doesn't get hot. I have had it on my lap for about 2 hours and it stayed cool.