Customer Ratings & Reviews

The laptop it’s self was great but am not sure about the exchanges cause I had a problem with the pin and got sent a supposed new one but it had dents on it and seemed used

I needed a laptop for school mainly. I do a bit of coding and wanted to start a bit of video editing but haven’t had a chance. I know realistically this isn’t ideal for either but coming from a person who is tired of the heavy laptops as well as an expensive laptop I figured of settling with this. Honestly it’s not bad I love the size and basic color of it. I wish the keys were light up so I can use it more in the dark but it is what it is. I have sweaty hands so it doesn’t leave minimal prints.

If ypu want a laptop that compares to the macbook airs then this is it, it has the same solid build and its a great multipurpose workspace

Excellent computer for the price. Touch screen is very helpful. Light weight and compact.

Love this PC. Especially coming from a old Mac Book.

This laptop was recommended by a friend. Best Buy had the best price and delivery was prompt

Nice feel and the AI is great! The screen clarity is fantastic.

I bought this for my grandson for college because I bought his brother one earlier and thry both love them.

Thrilled with my new laptop and monitors. Excellent performance and graphics

Do not purchase this computer please I just got this computer for 3 months and the motherboard crash and BestBuy dont want to replace or repair they told me I have to deal with Microsoft I dont buy from microsoft I purchase at Best Buy

VERY NICE!! ACTUALY I AM TESTING BUT IT IS BEAUTIFUL!

I am very pleased with the quality of the laptop, the service and the price of my recent purchase.

Would give a 0 stars if allowed. Received it tried to start it up, blue screen error. Unable to boot up. Missing necessary boot driver. Took to Best Buy geek squad and they said it was a bad computer, only thing to do was return it. So I did. I ordered this through the Best Buy site but they don’t make it clear that they also use a 3rd party vendor (Market Place) to fulfill some of their online orders. There lay the problem. If you end up with an order from market place and it is defective you only have 15 days to return, and you need to deal with Market place vendor, unless you have Best Buy’s total care coverage 179.00/year. They extend the return window and allow you do an in store return and refund. One way to tell if your order is an actual Best Buy item is that the sku # always begins with a 6 and I believe is never more than 7 numbers. Market Place sku’s are 8-10 or more numbers and can contain - -‘s. I do thank the geek squad and other employees at return counter for helping me understand the the third party market place issue and for helping me return the item.

Loved the look and style but the processor was not compatible to our system.

Very nice system could use more peripherals to make adding monitors or other devices easier

As much as my past history and use of Surface was good, the new processor on this model has compatibility problems running some application, as determined by our IT team.

not compatible with surface slim pens as a long customer of surface devices using it solely for illustration i am deeply disappointed they did not advertise this being not compatible with pens

Stopped working after month and half Returned 11/20 for a refund

It was awful. Obviously no one saw my initial review.