Main Content

Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) - Platinum-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 426 reviews

93%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 22 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 4, showing61-80 of 426 Reviews
  • Rating: 4 out of 5 stars

    Fine for my needs.

    Posted
    Lynny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was forced to buy a new laptop because Microsoft will stop supporting my old one. The new and updated operating system and other software takes some getting use to. However, the new computer is much faster and, in time, I am sure I will be better off.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Lynny,

      Thanks for leaving a review! We're delighted to hear you've been enjoying the fast and responsive features of your new Surface Laptop 2. We understand it can take some time to get to know a new device, and we highly recommend downloading the Surface App if you haven't already. You can check out the app for yourself here: https://aka.ms/AA4rbrj.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop

    Posted
    JAGmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great little laptop. The keyboard has a nice feel to it and I like the light up feature. It fires up quickly is easy to maneuver. I took away a star because Microsoft doesn't provide Office programs free with purchase and I think at this price point it should be.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    Jpetty2160
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I’ve owned an XPS for the past several years and didn’t think I would ever buy anything else. The Surface 2 changed my mind. From the battery life and the beautiful touch screen to the smooth running processor, this pc is legit. The cost sealed it for me being $400 less than the touchscreen XPS.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Welcome to the Surface family! We're delighted you decided to make the switch! We're very proud to offer our customers this powerful device, all in a lightweight sleek design. We know getting to know a new device can be a challenge at times, so if you're interested, check out these tips we have compiled to help you get started: https://support.microsoft.com/en-us/help/4023435.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    i like it soft touch

    Posted
    nessy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i would recommend this to a friend and family. i never had this soft touch keypads and touch screen in doing stuff in the computer. it has so much clearness and beautiful colors that i can play with. with all the accessories that i purchased with it too. Easy access.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop, glitched out a month in

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This laptop was great, but I had an issue that forced me to return it for a new one. The screen would just randomly black out and freeze and I had to power it off. Returned it for a new one and it seems to be fine, might have just had a buggy unit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop overall!

    Posted
    noedlen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    If you're looking for an alternative for macbooks this is a good laptop for it. It has the same speed and RAM. It also looks really nice with the new alcantara keyboard, its soft and very comfy for typing. I would definetly recommend it to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing price for what it does

    Posted
    Bubby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this laptop on discounted price for school and so far i love it. Clean and sleek design and very fast and responsive. My laptop does 2 times more than my sisters apple pro. Only thing is that there aren't many different usb ports but i doubt I'll need it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the design and features of this laptop!

    Posted
    OnlineStudent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received great customer service with a price match I was not expecting. The laptop itself is sleek and light, but with a comfortable keypad and touchscreen that is the perfect size for school or business. The features continue to impress me! Thanks Best Buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Workhorses

    Posted
    daligoat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have several of these for various functions (shop, travel, work) and they "just work". Great keyboard/touchpad, all around high quality without a lot of the annoying quirks (like touchpad sensitive to heavy palms) other vendors' laptops are possessed of.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Loving this laptop

    Posted
    Muuuriel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have always had a mac for laptops and I was weary about switching over. Now I love this computer, the feel of it, and how it works. the one thing in comparison to apple is the feel of the buttons. I feel these require more pressure to get after to type while apple is lighter on the fingers

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Welcome to the Surface family. We're happy to have you and thank you for taking the time to leave your thoughts on the Surface Laptop 2. It's good to hear that you are enjoying your experience so far and we also thank you for the feedback. We're always looking to improve our devices and this helps a lot.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop for personal use

    Posted
    CEGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I picked this up when my work laptop gave me the blue screen of death on a two-week personal hiatus. It's fast for most cloud-based applications leveraging the ssd. I use office 365 so it's perfect. It's lightweight and has great battery life for a windows machine

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Microsoft's greatest

    Posted
    Bronze
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This computer is easiest the best computer that I have owned and this is coming from a Mac user. So let's get started. The touch screen is responsive and clean, the keyboard is quiet and a joy to use. In addition it is a lightweight computer yet very powerful under the hood.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop for business

    Posted
    ForeseeableNick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the Microsoft Surface 2 for my new business and it has performed very well. It has all the memory I need and has proven to be rugged enough for my purposes. I wish there were a few more ports, but overall it has been great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was going back and forth trying to figure out what brand of laptop to buy. I was initially going to buy an HP or Lenavo, but after speaking with Best Buy reps and more research on Microsoft i went with Surface 2. It works great, fast and light.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful, Lightweight computer

    Posted
    Annie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Up until this purchase, I have had Surface Tablets. However, I am very glad I took the leap and purchased the Surface Laptop 2. I absolutely love it. It is portable, lightweight, and powerful. No complaints here. This computer is the top of the line!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Annie,

      We're also glad you decided to take the leap and purchase Surface Laptop 2! Thank you so much for sharing your favorite features of your new Surface with the community, we have no doubt it will help others who are looking for their perfect device as well. We hope Surface Laptop 2 continues to wow and impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Lightweight and powerful

    Posted
    Xoch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I switched from another brand of laptop so I have a good basis for comparison. I just love my Surface laptop. It is so lightweight and elegant-looking yet definitely a work horse, fast and with a great touchscreen and excellent long-lasting battery.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you decided to join the Surface family! Thanks for taking the time to let the community know some of your favorite features of Surface Laptop 2. We hope your new Surface continues to impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent value and performance.

    Posted
    Bcesario
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm very surprised and happy with the performance of the Surface. Its lightweight sleek design makes it easy to tote and use. I especially like how it holds a charge, too. I can go several hours, even a few days in some cases between charges.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect computer for school

    Posted
    BestBuyReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    In addition to being exceptionally fast, the computer is lightweight and a joy to use. Besy Buy pairing it with the pen and bluetooth mouse makes it even more effective. I was also pleased with the Office 365 offer. Altogether, a winning combination. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for student use

    Posted
    SimJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is the best laptop is have used, after trying macbook air and lenovo yoga. I am very satisfied with the functioning of the laptop, and the make and the model specially the keyboard, keypad and smooth surface extending from the keyboard across the keypad.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great shout-out! We're thrilled that Surface Laptop 2 has been the perfect fit for you so far. We're glad you're impressed with the luxurious comfort that our signature Alcantara keyboard has to offer. To keep your typing experience in tip-top condition, we recommend checking out our care tips here: https://support.microsoft.com/ru-kz/help/4023504/surface-clean-and-care-for-your-surface.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Versatile and light

    Posted
    Wasan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Quite powerful and battery lasts alright. Graphics are awesome and with W10 the whole design is enhanced. I find the touch screen interaction a little uncomfortable but it’s not too bad, especially when used in combination with a drawing tablet.

    I would recommend this to a friend