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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) - Platinum-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 444 reviews

93%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 22 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
comfort
  • Rating: 5 out of 5 stars

    Love laptop just wish 360 and pen included

    Posted
    Mo12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The laptop has been great for the last month. It's super quick and has enough storage for the price. The screen has an uncomfortable touchscreen position so any finger scrolling or clicking is tedious. Wish it would be 360 like the other surface products. Would choose this over a MacBook 1000%. I actually bought a MacBook (non touchpad $1800!!!! @@@@@@@ 1 day before this and the battery and screen would glitch every 30 seconds so I returned it the next day at the apple store and went straight to Best Buy for $850 this laptop is a steal.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there!

      Thanks for taking the time to leave your thoughts on the Surface Laptop 2. We're glad to see you're enjoying it overall, and we're always looking at the feedback from our community on how to make the product better. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Nice & Thin, but jagged edge

    Posted
    Moitey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The computer itself is very nice and it gets the job done. It is sleek, thin, and light for carrying around. The only real issue that I've with it is the felt surrounding the keyboard leads to an uncomfortable edge where the metal and the felt meet. It creates an uncomfortable lip that invades on your computing experience. I might be too sensitive, but I've never really been bother by anything enough to write a review. Test the laptop on your lap and type before you buy.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for the feedback. We always appreciate hearing from the community about what they like, and don't like, about our devices. It helps us provide a better experience for the community in the future, and we hope to do that here.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Versatile and light

    Posted
    Wasan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Quite powerful and battery lasts alright. Graphics are awesome and with W10 the whole design is enhanced. I find the touch screen interaction a little uncomfortable but it's not too bad, especially when used in combination with a drawing tablet.

    I would recommend this to a friend