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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) - Platinum-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 417 reviews

93%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 22 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 79 Reviews mentioning:
speed
  • Rating: 5 out of 5 stars

    Well built and gorgeous notebook

    Posted
    Miguel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have spent a few days with this laptop and I must say that it is a gorgeous laptop. The surface laptop 2 is the perfect laptop for most people. It is a great device for everyday use to work in MS Office, check email, webs surfing and some moderate video or photo editing. I purchased this laptop for my work needs and it covers all areas that I need it for. I has the SP6 and while I loved that device, this was the better fit for me. I loved the experience that I had with the surface pro 6, it was fast, light, portable and versitile. However, when I removed it from my 27" HP monitor, it showed its one real drawback. The screen size! The screen is gorgeous and amazing to look at, however, when using MS Office the lack of screen size makes everyday use a bit challenging. I needed something that was just a portable as the SP6 and offered the same gorgeous display in an elegant design. That is where the Surface Laptop 2 comes in. I love the 3:2 aspect ratio screen and the 13" is perfect when wanting to work at a coffee shop on the couch. You just get so much more viewing area and that to me was enough to make the switch to the Surface Laptop 2. The performance is the same as the SP6 and I have experienced slightly better battery life with the SL2. The alcantara keyboard is holding up well, although this is something that I am going to be very cautious about since I purchased the silver model. I just loved the color and design on this color SL2 over the black, blue and burgundy. Only time will tell how the alcantara will hold up and from my extensive reviews, it should hold up just fine. The typing experience on the SL2 is just far better then what I was experiencing on the SP6. The keyboard is solid and has great key travel, it feels just well build and makes sending emails and using MS Office just a joy. I did like the SP6 type cover, although after using it for over two weeks, I just hated the hollow sound that keyboard made. I am always on the phone and my clients could hear me typing when I was taking notes. It is a small annoyance, but enough for me to consider the SL2 typing experience. The speakers are also a huge plus on the SL2. They are LOUD!! Sound amazing and I find myself playing music on here more than on any other device I have (bluetooth speaker or iphone). So far, I am incredibly happy with my purchase of the SL2 laptop. I am looking forward to using it extensively for work and personal use. Another reason why I went with the SL2 over the SP6 was that I was hearing rumors that the SP6 was going to get a major refresh in 2019. I could see that happening as the form factor of the surface pro has been mainly unchanged for a number of years now. The SP6 could use thinner bezels, updated ports and a slightly better typecover/typing experience. With that said, it was another reason for me to switch to the SL2 over the SP6. I will look to buy a new Surface Pro device once it is refreshed as I loved it that much, but for right now in 2018, the SL2 just made more sense for me. I can't wait to see what else Microsoft has up its sleeve in 2019.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great portable laptop

    Posted
    thalazy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this for work. I needed something light and portable. I was very happy with the specs for the price. I wanted something that was powerful enough that I wouldn't feel like I was sacrificing anything just to get an ultrabook. The screen is great, it's bright enough for my usage and I find the resolution just fine. The aspect ratio is great for productivity. I do enjoy typing on the keyboard. It's trackpad is good, nowhere near as good as a Macbook Pro; but that's a given. The backlight is excellent and the keys travel is much more satisfying than the newer Macbook Pro's. The big reason for this purchase is the quad core processor. I don't need lots of power for daily use but it's nice to have. 128gb might be too small for some but for me it's just right. I do wish it had an SD card slot like the Surface Pro but I knew that before buying and could always store anything on an external drive. The battery life is great. I get above 8-9 hours of usage out of it. I love Windows Hello. It's fast and nice to not have to type a password. This computer isn't well suited as a touch screen device. If that's important to you then the Surface Pro is a better option. I don't use the touchscreen and don't plan on using it anytime soon. It works and is functional but since this a traditional laptop, it'sn't ideal for using it as you would a tablet or phone. Lastly this isn't recommended for anyone wanting to game on it. It's got an Intel graphics card and would probably only play the least graphic intensive games. You could probably play Fortnite at a very low resolution and with all the settings set to low and still only get 15-20fps. For the price I paid $899 I am very happy. It's well made and has just the right amount of specs for my liking. I wanted a light and powerful laptop that I can take anywhere and not have to be tethered to an outlet. Plus the face that it's a Microsoft device and not a third party there is no bloatware. If you need Windows 10 Pro or really want to utilize the touch screen, I recommend the Surface Pro 6. For me this is what I wanted and needed and nothing else.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave such a thorough review on your Surface Laptop experience! We’re sure your detailed insight will help those who are considering the device. If you ever need it, Surface has some great options for extra storage, such as OneDrive which comes with your Microsoft account. You can learn more about storage options here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options. We hope you continue to enjoy all your Surface Laptop 2 has to offer.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great portable workhorse with highres screen

    Posted
    Neuro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Surface 2 is a great overall laptop. It's i5 is powerful enough to match the business-class laptops in it's category. But it's highres touchscreen make it stand out from more expensive laptops. The keyboard and mouse make it easy to type fast and be productive. The only asks from Microsoft would be to somehow fit a USB-C, an SD-type card slot, and an HDMI port. Another ask would be to engineer the screen to rotate all the way around like the Lenovo Yoga. And lastly, at least an option to choose between the current palm rest material or the commonplace aluminum surface like a MacBook. Maybe in the Surface 3? All around great computer, and BestBuy seems to always have the best sales on their PCs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek, lightweight, simple to use!

    Posted
    Yen07
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for school and it is definitely worth! I love the how sleek and compact it is, along with how different it is with the material it is made of (although I sometimes get cautious about my fingerprints staining or anything else that may not wipe off). It is touchscreen as well, works fast, backlight keyboard, and there's nothing confusing about to how to use. The clicking of the touchpad (actually pressing on it) is not weird either, like some laptops that feel like the whole pad is coming down with it. I am very particular about my keyboard buttons too (no stiffness or being really flat) so I am glad that was not an issue to the perfect laptop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Laptop But Not Perfect.

    Posted
    BestProToCall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop is an excellent laptop with amazing build quality. It houses an excellent SSD and 8th generation I5 processor. It is lightning fast and feels and looks great. The alcantara fabric is comforting and feels great after long hours of use. This is an excellent computer that serves its purpose and goes above and beyond. The only drawback to this computer are the lack of PORTS! It has one usb type A, an MiniDisplay port, and a surface proprietary port. This forces you to buy an extra device to add more ports which is counter-intuitive to having a laptop and portability. Overall this is a great laptop and I will buy the next one when it comes out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good overall.

    Posted
    lemur
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the size and weight, and so far the battery works well. But I have a few nitpicks. I wish it were a little bit faster. It's not really slow, but it's not snappy either. I don't love the arrow keys, because the up and down arrows are half-sized and hard to use. I like that the volume up and down keys are easy to use (no more holding down the function key), but they are a little hard to find visually amongst all the function keys in the top row. The keyboard is light, but something feels just a little bit too cheap about the plastic. Still, overall, I'm happy with the purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest feedback about Surface Laptop 2. We regret to hear you've been having some difficulties with the performance of your new Surface. To assist, we have a fantastic resource on improving the speed of your device here: https://aka.ms/AA4rbqi.

      We sincerely hope that helps!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop!

    Posted
    Doulon
    • My Best Buy® Elite Plus Member

    The Surface Laptop 2 is a great device. Pros - Bright, clear and responsive touchscreen with pen input - Very fast - Windows Hello makes signing in very quick - Computer boots up in mere seconds - All day battery life Cons - The only con I have come across is lack of USB-C. With that said I'm not really sure that is much of a con at this point though. My experience with other computers that use USB-C has been mixed. Not sure the technology is ready for primetime. If your primary purpose for a laptop is not gaming, then this is the ideal choice.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you sharing your honest review of your new Surface Laptop 2. We're thrilled you're loving the brilliant display, innovative touch screen and powerful performance of this fantastic machine. It's great to hear you're utilizing the best of Windows Hello to make your sign in faster and more secure. We hope you continue to enjoy all the features Surface Laptop 2 has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Really nice and fast

    Posted
    Lissa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm not very knowledgeable on computers but if you need a computer for school this one is perfect. I didn't even realize when I bought it that it was a touch screen, it's been really useful to just be able to zoom in on things with your fingers. The face recognition is crazy like I could be wearing a hood and flash my face for 2 seconds and it'll still recognize me and unlock. It's a little bit heavy but it's good for taking in your bag to the library and such since it fits in most bags. Another very useful thing is the charger, which has a magnet which makes it easier to plug in.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Speed, easy to setup

    Posted
    BIll
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My wife isn't a POWER technology person, but she was able to set this up and we are amzed at the diffrence in speed from her old HP Pavillion. For someone looking for easy of use, access to social media, photos and email it is IDEAL. We will add a Bluetooth Mouse just because she is used to a mouse but everyhting else she needs is there, setup and working and she did it without my help. A true test of how simple the inital setup process is! and she isn't complaining about speed, so a double plus for this machine.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting the community know about how your wife is loving her Surface Laptop 2 so far. We're delighted to hear that she is impressed with the powerful speed, and ease of use features. We hope she continues to discover all there is to love with Surface Laptop 2.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop!

    Posted
    Mooters
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love this Surface Laptop! Very fast and just powerful enough for all the things I need to do. I did have an issue when I first powered it up with windows 10 taking forever to load. I did some research and found it was a problem with a setting in windows and it seems to be a problem with some preloaded windows 10. I watched a YouTube video on how to change the setting and now it works perfectly. Definitely the best laptop I've owned.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement with the community! We're thrilled Surface Laptop 2 has been the perfect fit for you so far. We're sorry you experienced some initial issues powering up, but we're glad you found a solution. We would like you to know that in addition, our support team is always happy to help you with your favorite Microsoft devices and products. Please feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Microsoft - Surface Laptop 2 - 13.5" Touch-Screen

    Posted
    fractals
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Go beyond the traditional and think in color with the new, next-generation Surface Laptop 2. Sleek and light, with improved speed and performance, and rich tone-on-tone colors to complement your style. Slip it in your bag and make every day easier, a touch more luxurious, and more productive - now with Windows 10 Home, running on the latest 8th Generation Intel R Core T processor for faster multitasking.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product, so far

    Posted
    JohnnyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Have had my Microsoft Laptop 2 for about a month and no issues so far. It is fast and functions as expected. The keyboard is smaller than I was used to, so took a little while getting used to it. I like the size, weight and portability. No complaints and if you get it on sale, it is well worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it

    Posted
    Frog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got this laptop for school and for fun and it's been great. It's so fast and I love the facial recognition to unlock. I've also been able to play rocket league in it which is the only game I care to play. It can be glitchy at times, but then again so is my Xbox. It's so sleek and comfortable, I'm so glad I got it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear your Surface Laptop 2 has been a great partner for school, and games! Windows Hello is one of our favorite features Surface has to offer because of the ease of use and added security for your device. We hope you continue to be delighted by your Surface Laptop 2!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Microsoft odd resolution

    Posted
    BnL93
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This Surface Laptop come with Microsoft's own resolution scale, PixelSense. I think it is odd and less sharp than 1920x1080p. Maybe it is just my eyes. But it does have some scaling glitches while watching Netflix app on Windows 10. Its ssd is fast and long battery life (8+hrs on downloaded Netflix content) -> some may need that.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your Surface experience. We would love to help you find a solution for the difficulties you have been facing. We highly recommend reaching out to our support team to share some details regarding your experience so we can be of assistance. To reach out, click here: https://support.microsoft.com/en-us/contactus/.

      We deeply care about your experience, and we hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love the laptop, first one I've ever owned

    Posted
    GAlexander
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Works perfectly. Very pleased with this product. The laptop is extremely fast and it's easy to navigate through. Extremely light weight and I love the material they used on the keypad. The color of the screen is amazing and the processor makes everything so fast. Would definitely recommend for beginners.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing price for what it does

    Posted
    Bubby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this laptop on discounted price for school and so far I love it. Clean and sleek design and very fast and responsive. My laptop does 2 times more than my sisters apple pro. Only thing is that there aren't many different usb ports but I doubt I'll need it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop for personal use

    Posted
    CEGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I picked this up when my work laptop gave me the blue screen of death on a two-week personal hiatus. It's fast for most cloud-based applications leveraging the ssd. I use office 365 so it's perfect. It's lightweight and has great battery life for a windows machine

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was going back and forth trying to figure out what brand of laptop to buy. I was initially going to buy an HP or Lenavo, but after speaking with Best Buy reps and more research on Microsoft I went with Surface 2. It works great, fast and light.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight and powerful

    Posted
    Xoch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I switched from another brand of laptop so I have a good basis for comparison. I just love my Surface laptop. It is so lightweight and elegant-looking yet definitely a work horse, fast and with a great touchscreen and excellent long-lasting battery.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you decided to join the Surface family! Thanks for taking the time to let the community know some of your favorite features of Surface Laptop 2. We hope your new Surface continues to impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Perfect computer for school

    Posted
    BestBuyReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    In addition to being exceptionally fast, the computer is lightweight and a joy to use. Besy Buy pairing it with the pen and bluetooth mouse makes it even more effective. I was also pleased with the Office 365 offer. Altogether, a winning combination. Highly recommended.

    I would recommend this to a friend