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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 752 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 752 reviews
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Great overall package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to cover 3 aspects of Surface Laptop 2. 1. Overall package is something that lives up to the expectation. The distinct alloy used for manufacturing the surface body, ensures that the laptop never gets heated up. The keyboard is sweet. It feels nice on your hands and performs as expected. 2. Better Windows experience. Laptop manufacturer by Microsoft and better compatibility with Windows. While opening Microsoft applications you see it's smooth. I am heavy one note user and for me Surface fits my bill. Easy to work with multiple applications and it handled all of them easily. 3. Battery and other performance. Battery lasts for solid 6 to 8 hours and I can leave for work without carrying my charger when the battery is about 60%. I haven't tested pushing the RAM out of its comfort zone,however as my profession demands me to run R, MatLab and Python at the same time and surface does a good job juggling these. So surface is an all rounder and I am in love with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to leave some awesome feedback on Surface Laptop 2 for community! We're delighted to hear that the battery life and overall design of your Surface has impressed you so far. We hope you continue to enjoy, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro 2 Laptop, is amazing. 13.3inch Touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Keyboard quality
    Cons mentioned:
    Ssd

    Rated 5 out of 5 stars

    Great portable laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for work. I needed something light and portable. I was very happy with the specs for the price. I wanted something that was powerful enough that I wouldn't feel like I was sacrificing anything just to get an ultrabook. The screen is great, it's bright enough for my usage and I find the resolution just fine. The aspect ratio is great for productivity. I do enjoy typing on the keyboard. It's trackpad is good, nowhere near as good as a Macbook Pro; but that's a given. The backlight is excellent and the keys travel is much more satisfying than the newer Macbook Pro's. The big reason for this purchase is the quad core processor. I don't need lots of power for daily use but it's nice to have. 128gb might be too small for some but for me it's just right. I do wish it had an SD card slot like the Surface Pro but I knew that before buying and could always store anything on an external drive. The battery life is great. I get above 8-9 hours of usage out of it. I love Windows Hello. It's fast and nice to not have to type a password. This computer isn't well suited as a touch screen device. If that is important to you then the Surface Pro is a better option. I don't use the touchscreen and don't plan on using it anytime soon. It works and is functional but since this a traditional laptop, it's not ideal for using it as you would a tablet or phone. Lastly this is not recommended for anyone wanting to game on it. It's got an Intel graphics card and would probably only play the least graphic intensive games. You could probably play Fortnite at a very low resolution and with all the settings set to low and still only get 15-20fps. For the price I paid $899 I am very happy. It's well made and has just the right amount of specs for my liking. I wanted a light and powerful laptop that I can take anywhere and not have to be tethered to an outlet. Plus the face that it's a Microsoft device and not a third party there is no bloatware. If you need Windows 10 Pro or really want to utilize the touch screen, I recommend the Surface Pro 6. For me this is what I wanted and needed and nothing else.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to leave such a thorough review on your Surface Laptop experience! We’re sure your detailed insight will help those who are considering the device. If you ever need it, Surface has some great options for extra storage, such as OneDrive which comes with your Microsoft account. You can learn more about storage options here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options. We hope you continue to enjoy all your Surface Laptop 2 has to offer.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really a nice computer. I am a Mac fan first, but I bought this computer for some of my Windows-based Software Engineering classes. I was very surprised that I liked this computer as much as I did. The battery lasts a really long time, it's fast, and it's super light. The computer has an expensive feel and I love what they did with the Signature Alcantara. It makes it easy to use the computer for hours on end, without your palms or your wrists hurting. I would recommend this computer!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Lightweight and powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from another brand of laptop so I have a good basis for comparison. I just love my Surface laptop. It is so lightweight and elegant-looking yet definitely a work horse, fast and with a great touchscreen and excellent long-lasting battery.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled you decided to join the Surface family! Thanks for taking the time to let the community know some of your favorite features of Surface Laptop 2. We hope your new Surface continues to impress you!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Well built and gorgeous notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent a few days with this laptop and I must say that it is a gorgeous laptop. The surface laptop 2 is the perfect laptop for most people. It is a great device for everyday use to work in MS Office, check email, webs surfing and some moderate video or photo editing. I purchased this laptop for my work needs and it covers all areas that I need it for. I has the SP6 and while I loved that device, this was the better fit for me. I loved the experience that I had with the surface pro 6, it was fast, light, portable and versitile. However, when I removed it from my 27" HP monitor, it showed its one real drawback. The screen size! The screen is gorgeous and amazing to look at, however, when using MS Office the lack of screen size makes everyday use a bit challenging. I needed something that was just a portable as the SP6 and offered the same gorgeous display in an elegant design. That is where the Surface Laptop 2 comes in. I love the 3:2 aspect ratio screen and the 13" is perfect when wanting to work at a coffee shop on the couch. You just get so much more viewing area and that to me was enough to make the switch to the Surface Laptop 2. The performance is the same as the SP6 and I have experienced slightly better battery life with the SL2. The alcantara keyboard is holding up well, although this is something that I am going to be very cautious about since I purchased the silver model. I just loved the color and design on this color SL2 over the black, blue and burgundy. Only time will tell how the alcantara will hold up and from my extensive reviews, it should hold up just fine. The typing experience on the SL2 is just far better then what I was experiencing on the SP6. The keyboard is solid and has great key travel, it feels just well build and makes sending emails and using MS Office just a joy. I did like the SP6 type cover, although after using it for over two weeks, I just hated the hollow sound that keyboard made. I am always on the phone and my clients could hear me typing when I was taking notes. It is a small annoyance, but enough for me to consider the SL2 typing experience. The speakers are also a huge plus on the SL2. They are LOUD!! Sound amazing and I find myself playing music on here more than on any other device I have (bluetooth speaker or iphone). So far, I am incredibly happy with my purchase of the SL2 laptop. I am looking forward to using it extensively for work and personal use. Another reason why I went with the SL2 over the SP6 was that I was hearing rumors that the SP6 was going to get a major refresh in 2019. I could see that happening as the form factor of the surface pro has been mainly unchanged for a number of years now. The SP6 could use thinner bezels, updated ports and a slightly better typecover/typing experience. With that said, it was another reason for me to switch to the SL2 over the SP6. I will look to buy a new Surface Pro device once it is refreshed as I loved it that much, but for right now in 2018, the SL2 just made more sense for me. I can't wait to see what else Microsoft has up its sleeve in 2019.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It's my first laptop purchase after over 7 years. I like how lightweight it is. I use it for school, it's an easy use. Touche screen adds a nice feature to it. I'd recommend getting a case immediately if you're clumsy like me. It charges very fast, battery life is great. I traveled with it in a day and still had efficient battery life to get work done. I didn't care that it doesn't flip around. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop! Great build quality, display, battery, and speakers. I love everything about this computer. I with there was a USB type C on it but its a small trade off in comparison to what you are getting. I love the 3:2 aspect ratio for productivity. I would definitely recommend this computer to anyone who is looking for a light weight, portable, and fast laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Lightweight and perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a laptop for grad school as I'm on the go, need long battery life, and fast processing. I have loved this laptop since I got it. The keyboard is so comfortable and I love the design. The only negative I have isn't really even related to the laptop, but I like my laptop to have a case and have found very limited places/options for a case.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re thrilled your enjoying Surface Laptop 2 for grad school! We’re also fans of the long battery life, fast processing, and portability that makes Surface Laptop 2 such a powerhouse. Thanks for the great shout-out and for being part of the Surface family.

      Happy learning,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Sleek, fast, absolutely great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I, literally, can’t find anything wrong this laptop! Not only is it the perfect 2 in 1 touchscreen, but the battery life is superb. Internet connection is fast no matter what network I hook up to. It’s lightweight and sleek. Fits easily any and everywhere. Definitely worth the money I spent... soooo glad I didn’t go with the MacBook Air instead!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're thrilled to hear you're enjoying your recent purchase of Surface Laptop 2. This device is a lightweight powerhouse, taking on any challenge and helping you be inspired to do more. If you'd like to customize your Surface Laptop 2 and learn more about all the things it can do, we recommend downloading the Surface Appp: https://aka.ms/AA4rbrj.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    All Around Solid Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my fiancee for a Master's program she's doing since her old one finally bit the dust. This is a really smooth and well balanced laptop. The keys feel really nice, the screen is absolutely gorgeous, the laptop itself is really light and easy to handle. The Alcantera cover is super soft and nice to the touch, and the trackpad is large which I personally enjoy. The specs for this are really good for someone who needs power but isnt a power user. 8GB of RAM really is what most people need for the basics and can run most programs out there. The Intel i5 gets the job done quick but every now and again has some stuttering issues when you switch between programs, if you have a bunch of them running at once, or if you have a bunch of Google Chrome tabs open at once as well. So far, there haven't been anything that I've noticed with this laptop that would give me pause or make me not recommend it to someone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    The perfect laptop for my little student!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases I have made by far! This Laptop is easy to use, and fit into a backpack easily, super compact, and the best part is the light weight of the entire laptop! My teen is able to pack this around school all day long and not have the usual laptop strain that she used to get by lugging around those much heavier laptops. This alone I would pay a premium for. The processor is super fast, the start up is lightning quick, and the display is truly awesome! We are totally impressed with this laptop and would recommend it at three times the price we paid! I can’t say that for many products, but this one deserves all of the praise that I am giving it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Perfect School laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light, easy to fit into a small backpack, the charger doesn't take up too much space but has a good length. The keyboard feels amazing because of the fabric. Battery life is good, not amazing but good enough.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Solid hardware by Microsoft.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Surface Book user through work for the past year, and my wife has been needing a laptop for awhile. The Surface Book made me take a closer look at the Surface Laptop lineup, and this particular model fit the bill for my wife's needs. Florida had a tax free weekend for back-to-school this last week, and this laptop fell in that category. I'm pretty picky when it comes to computer hardware, and I'm been extremely impressed with this device. It has great fit-and-finish, the battery life is great, and does not get hot under load. My other primary reason for getting this laptop is because it doesn't have any bloatware from the manufacturer installed, unlike what you might see from a Dell, Lenovo or HP laptop. The screen looks amazing, and does a great job displaying text and HD video. The keyboard has great feel and I can type just about as fast on it as a desktop keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life. Light weight. Classy look, Easy to use. Good price, worth it. Nice color and screen is just right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Perfect for College

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a laptop that will last my son through his college years. After careful consideration of the Microsoft Surface Laptop 2 versus comparable models (looked at Mac and HP), I found this model to be of great value for what it has to offer. Reviews are positive. Perfect size and light weight for intended purpose. My son is very happy with its ease of use and overall performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Light and powerful PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft Surface laptop is great. It does everything I need and is so light it is easy to take anywhere. The PC is able to run on battery power only for several hours. I haven't run on battery only long enough to find it's limit. The only disadvantage so far is that it only has one USB port. I had to buy a port multiplier to be able to use my mouse and an external hard drive at the same time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jeff,

      We're so happy to hear that you are liking your Surface Laptop 2 overall. We designed it to be powerful enough to handle almost anything, while still being extremely portable and comfortable to use. Glad to see that plan is working with you. Thank you so much for the review!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Love the laptop, first one I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Very pleased with this product. The laptop is extremely fast and it's easy to navigate through. Extremely light weight and I love the material they used on the keypad. The color of the screen is amazing and the processor makes everything so fast. Would definitely recommend for beginners.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use this laptop for studying, surfing the internet, and watching videos. I occasionally play a few games on it. So far, it has run Skyrim on decent settings. I would not advise playing a heavily modded game or with the settings on ultra, but it ran just fine for what I wanted. I also have played a bit of minecraft on it, and noticed no hiccups. I love how thin this computer is, it fits in any size bag easily, and is very lightweight. It is also small enough to comfortably fit on a desk, but large enough to not feel like a tiny laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      We're happy to hear that the Surface Laptop 2 is helping you do more for school, both in studying and for a little relaxation. We wanted to make a device that was powerful enough to handle almost anything, but still be portable enough to be able to go anywhere, so anytime we hear that our users are taking advantage of that makes us excited.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Most comfortable keyboard!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop because I heard it's keyboard was the best out there. No lie! Besides an awesome keyboard, the display is beautiful; battery lasts and lasts; super light weight means it's extremely portable without sacrificing keyboard size and comfort. Would definitely recommend to anyone who does a lot of typing and needs portability.

    I would recommend this to a friend
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