Customer Ratings & Reviews
- Model:
- LQN-00024
- SKU:
- 6298025
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.
This summary was generated by AI based on customer reviews.
My Favorite laptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to sleek design, decent perfomance, and quality, this is it. Mocrosoft hit a home run for this one I absolutely love and I can't belive it I have it :)
I would recommend this to a friendGreat laptop with reliable battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something compact to help me during my frequent travels. This laptop proved to be the best fit. With great design and crisp display. Highly recommended.
I would recommend this to a friend- Pros mentioned:Ease of use
Great workhorse laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is perfect for bringing on the go with the ease of a Windows system. It is light, shows great videos and does everything I need for blogging and online business.
I would recommend this to a friend - Pros mentioned:Ease of use
Great for school work!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to purchase a laptop due to being accepted into the Nursing program. This laptop has come in clutch for all my assignments would highly recommend for everyday use.
I would recommend this to a friend - Pros mentioned:Weight
Surface Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptops I ever owned, the color was hard to find which was a down side. The computer performance is just as expected, very light easy to carry.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought I would say that to a windows laptop. Laptop build and ease of use etc is good. I haven't used a windows in last 10 years, this one surprised me.
I would recommend this to a friend - Pros mentioned:Ease of use
Surface Laptop 2 is Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought this laptop to replace her Dell laptop that was 6 years old. She uses it for work and she loves it. Fast (SSD Hard Drive) and very easy to use.
I would recommend this to a friend Great with a couple flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop for a couple weeks now and absolutely love it. I love the touch screen feature, the keyboard, and it is a very aesthetically pleasing laptop. I used to have a 2015 Macbook Air and I'm really happy with the switch. My two complaints are the battery life. Mine only lasts me about 8 hours just using the internet and Microsoft programs at school. My Macbook used to last a couple days without a charge, so that was a bit of a downer. My other complaint is the "T" key on mine constantly gets stuck. It's not a huge deal, but it really bothers me sometimes when I'm trying to type papers. Overall, I'm really happy with it. I do think it's a little overpriced though.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Cortney,
Thanks for taking the time to reach out. We’re sorry to hear you’re encountering some difficulties while using your Surface Laptop 2. We always love hearing from the community, and we appreciate your honest feedback. For help with optimizing your Surface’s battery, check out this link here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power .
Should you need them, feel free to reach out to our amazing support team so that we may be of further assistance. You can contact our support team here: https://support.microsoft.com/en-us/contactus/.
Best,
Heather
Surface Customer Care
- Pros mentioned:Keyboard quality
Great laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this same laptop at work. I liked it so much, I bought this one for home use. I bought it on sale so it was a good deal when I purchased. Awesome laptop!
I would recommend this to a friend - Pros mentioned:Ease of use
Perfect for university
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for university purposes. Essay, take a quiz, and small games. Perfect for doing hw and quiz. Games will be light games which is league
I would recommend this to a friend - Pros mentioned:Battery life
Great battery life!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a great computer with a great battery life for daily use and especially for college classes. I have recommended this laptop to my friends.
I would recommend this to a friend Nice lightweight laptop, very sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Surface Pro 3 for years, and after an unfortunate incident involving an attempt to bring in ALL of the groceries and my laptop bag at once, let's just say that I need a replacement. I went and grabbed the Surface Laptop 2 (in black, because of course) and things were good. The Surface Pro 3 had started having an odd issue where the charger would be plugged in but it may or may not be charging. 3 weeks in with the Surface Laptop 2, and I started seeing a similar behavior. I ended up returning that one for another laptop but I really liked this unit.
I would recommend this to a friend- Pros mentioned:Ease of use
Super performance
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, sleek, fast, easy to use. Performance comparable to Macbook Pro. Value for money, Got a great deal on open box.
I would recommend this to a friend - Cons mentioned:Heat
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great computer, I bought to make my college life easier and I think that’s exactly what it will do. Other than the heat, the computer works great.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out! We're delighted to hear you decided to go with Surface Laptop 2! We think it will be a great partner for all your scholastic needs. In regards to the heat issues you mentioned, our team would love to learn more so that we can assist. At your earliest convenience, please use this link to reach out to our support team: https://aka.ms/AA4rbq6.
We hope to hear from you soon!
Best,
Heather
Surface Customer Care
- Pros mentioned:Ease of use
Great for students!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son uses it for school and he has no bad issue about it. Plus a very easy to travel especially he dont carry a backpack instead just a small case.
I would recommend this to a friend - Pros mentioned:Weight
Light weight and nice look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop weighs light and has touchable screen, which is convenient and good feature. However, it doesn’t come with free Microsoft software (e.g. words, excel, etc) installed, which I would expect that most of the new laptops shall have...
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled you decided to go with Surface Laptop 2! Your new Surface device comes with a trial period of Office 365, which includes Microsoft Word and Excel. Once the trial period ends, you can choose the Office 365 plan that suits your needs. If you have any other questions about Office 365, feel free to reach out to our wonderful support team here: https://aka.ms/AA4rbq6.
Cheers,
Heather
Surface Customer Care
Love this Laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, sleek, affordable, and something I wish I had earlier. However, if you want to be able to write on it get the laptop that folds.
I would recommend this to a friendWonderful laptop!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this for a few days- but have enjoyed every moment I've used it! I have been using Windows, etc. for 20ish years... thought I'd foray into Mac OS (since I use iPhones & iPads)... big transition for an old guy!!! 'Experiment' failed... traded Macbook Air Retina for a Dell Inspiron Ultra 4K... found keyboard and touchscreen responsiveness to be inconsistent... went to BB and spoke to a salesperson (for quite awhile) and she recommended this one... couldn't be happier! If you want a 'no frills' laptop that responds to 'input'- this is for you. Hopefully will hold up over time.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you so much for sharing your Surface experience. We are thrilled to hear that Surface Laptop 2 has suited your needs! We hope you continues to love your device over the years.
Best,
Rachel
Surface Customer Care
- Pros mentioned:Battery life
Microsoft did it Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Microsoft Surface machine and the best so far. Nice sleak design with enough battery life to last all day long! Very happy with this purchase.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the shout out! We’re touched that you’ve made Surface apart of your family for a few years now. Our team worked hard to bring the same standard of quality you’re used to with previous Surfaces to the Surface Laptop 2. We hope you continue to enjoy your Surface for years to come.
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Battery life
This laptop is at home anywhere
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop starts quickly and holds its charge well after months of long distance flights, hotel rooms as well as my basement office.
I would recommend this to a friend