Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy.
  • Alt View 11. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Alt View 12. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Alt View 13. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Alt View 14. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Alt View 15. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Alt View 16. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive.
  • Microsoft Surface Laptop 2 Product Overview video 1 minutes 06 seconds
  • Surface Laptop 2 Top Features video 1 minutes 03 seconds
  • Introducing Microsoft Surface Laptop 2 video 1 minutes 06 seconds
  • A day with Surface Laptop 2 video 0 minutes 54 seconds

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

Model:
LQN-00024
SKU:
6298025
Highly rated by customers for:
Your price for this item is $1,234.99
Clearance
The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,067 reviews
  • Pros mentioned:
    Speed

    Just as described

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described. Fast with many capabilities as advertised. Light weight yet durable. Very happy with our purchase.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Light Weight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new laptop. I got it so i can work from home and for business travel. Super light weight and awesome. great product

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing with the community about how Surface Laptop 2 has empowered you to accomplish more both at home and on-the-go. We're delighted that the lightweight design and powerful performance of Surface Laptop 2 have been the perfect fit for all your day-to-day tasks. We hope you continue to enjoy your Surface experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Great laptop

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on Black Friday and it was an excellent purchase and great laptop for any type of work.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Excellent battery life and solid construction

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complain with over 12hr+ of battery life. The 2K display is vivid. Touch screen make a lot of tasks easy.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Love this!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Very fast, easy to use, the touch screen is wonderful. I have no complaints and I’ve had it for about a month

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    A must buy

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop. The sleekness and weight is perfect I advise everyone to get this laptop ASAP!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Great Computer for Easy Traveling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for individuals that like to take their computer with them. Has enough speed and memory to work for you.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Great for work

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well. I use it everyday for work! I’ve had it for over a year with no problems.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    easy computer to work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    going from mac I thought it would be difficult to work but it is actually very easy to work and play around with

    This review is from Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're pleased to hear you decided to go with Surface Laptop 2 and that you've been enjoying all the fun features of your new device! We know switching operating systems can be tricky sometimes, and to help we have a wonderful resource on switching to Surface and Windows here: https://aka.ms/AA4r435.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Productivity machine

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all-around laptop. Perfect for students who want more than just an essay machine.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Fast speed from one screen to the next.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the laptop! I enjoy the qualities it has with it being touchscreen and quick at multiple screens being open.

    This review is from Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Love the size and touch screen.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full function computer. Lightweight and excellent battery life. Speedy start up. Very happy with the product

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son to use in and throughout his college career. Light weight and powerful, great investment.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    i like it because it is very light

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has good functions and it is easy to carry. it fits the purpose which is to be able to complete task on the go

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, great quality and keyboard is great. Love using this laptop, the touch screen functionality is great!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Screen, processor and built are great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its comparable to macbook air but have advantage in touch screen. Its a great laptop and have no regret in buying it.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    For my college student

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses it for his college school work. He loves its smaller size and portability , it does everything he needs it to do and more. He also uses it to DJ events at his fraternity house

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Great convenient computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier with the speed and convenience of the computer. The only con would be the screen is small

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, easy to carry with you. Great laptop for everyday use. I use this for both personal use and business.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale in June 2019. It has been working fine so far. Good quality, easy to use and value for money.

    This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

    I would recommend this to a friend
Page 24, Showing 461-480 of 1,067 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.