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Customer Ratings & Reviews

Your price for this item is $1,234.99
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The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,067 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lightweight and Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and easy to use computer, good for on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for school and work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super undecided as to which laptop would best serve my lifestyle. I needed a light weight but efficient laptop that I can take To work and school. This fits both needs perfectly. The sales associate guided me and o could tell it was just a sales tactics but a true desire to help steer me in the right direction.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gabi,

      We're ecstatic to hear you had a wonderful experience with our friends at Best Buy, and decided to go with Surface Laptop 2! We can't get enough of the light weight efficiency of Surface Laptop 2, and how well it works for students and professionals alike. We're thrilled to have you in the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface is a durable, lightweight, and powerful computer ideal for a college student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very helpful. Listened to what I was going to use the machine for, and tailored his suggestions accordingly. I'm happy with it and would shop there again. But need to be able to use the many points I got to pay this bill from my purchase of $5900+ in appliances recently. Need help with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface over Mac

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop in 2019, and it still runs like the first day I bought it. I recommend The Microsoft surface pro to anyone whoever mentions they are looking for a good reliable laptop. Best investment ever. I use it for college. I saved up for it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop, but pen support can be awkward.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop at a great price. It’s got great looks and performance, and I really like it. My one complaint is that using the pen that I bought separately can be very awkward. The screen doesn’t fold or rotate into tablet mode, so writing directly on the screen isn’t ideal. It makes the pen support sort of superfluous. Of course, it also supports touch and speech so it has great support for all input modalities.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should is definitely high priced for what it is when compared to similar units

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a replacement for my old surface laptop that was damaged in an accident. The new laptop has all the qualities I enjoyed in my old laptop, except this time I did not get the removable keyboard. I do like this new one much better in that respect and I also love the blue color.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    love the matte black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft's new matte black looks so nice. The U processor does a pretty good job with light gaming

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a lightweight laptop with good specifications. Looks wise I didn't like the keyboard skin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop to use for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance, sleek, touch option Is smooth. Overall it’s a good laptop. I use it at work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great product and great battery life

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this surface pro. Great battery life and screen resolution. Excellent processing speed.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Cute and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It fits all my needs. It’s easy to carry around cause it’s lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and great quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had no issues with the Surface Laptops. I've purchased plenty for clients in the past and going forward and the few issues I've had were resolved by Microsoft. Fortunately, newer laptops are coming with USB-C so we can avoid using Microsofts terrible docking station.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    A bit overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the feel and function of this laptop, but for the specs, its a bit over priced.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest feedback with us. You may be interested in learning more about all Surface Laptop 2 has to offer with the Surface App. This app will help you discover all the unique features that Surface has to offer. To learn more, click here: https://www.microsoft.com/en-us/p/surface/9wzdncrfjb8p?rtc=1&activetab=pivot:overviewtab.

      We hope you continue to discover all there is to love with Surface Laptop 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Beautiful but not a flip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that red laptop but it's not a flip. And the flip version is too much work for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a mid-2012 macbook air and I'm very happy with this laptop! I really didn't like the new macbook airs so I knew it was time to make the change. The screen is beautiful and adjusting to the new operating system has been pretty easy. The black is sleek and I love the overall feel.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled you chose to give Surface Laptop 2 a try! It sounds like you're loving the ease of use, as well as brilliant display all in one sleek package. We know that switching operating systems can be quite a large task, which is why we have some handy tips to help you adjust. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this far more than my previous macbook air- gets more use than my macbook pro. I will be buying another one when the need arises. Finally a microsoft mobile product I'm really impressed with. Only thing I don't like is the clicky trackpad. It's annoyingly loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to use, I love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s absolutely stunning, looks wise. Its so beautiful omg and its very easy to work with. The camera is one of the nicest cameras I’ve ever seen on a laptop. The face recognition works super fast as well. Its a little pricey to be completely honest but I have no regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well made alternative to the Mac laptops

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Mac user, got this for my wife who is a windows user. She loves it. I have played with it and have to admit it is a really nice computer. Probably the best windows experience I have had. I really like the touch screen which I wish Apple would adopt on their MacBooks

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the wonderful review! We're thrilled to hear you've been impressed with 13.5" PixelSense Display of Surface Laptop 2! We agree that the touch screen of Surface Laptop 2 truly adds another dimension to your laptop experience.

      We hope you continue to enjoy!

      Cheers,

      Heather
      Surface Customer Care Microsoft