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Customer Ratings & Reviews

Your price for this item is $1,234.99
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The comparable value price is $1,299.00

Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,067 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The overall performance is great, the battery is a little on the downside because its drains really fast. The laptop has a great aesthetic look!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We're sorry to hear you've been experiencing difficulties with your Surface Laptop 2 battery. We recommend following these steps on how to maximize your Surface battery: https://aka.ms/AA4r434.

      If you continue to have battery difficulties please reach out to our support team, they are available to help: https://aka.ms/AA4rbq6.

      Best,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Still going strong. The only thing is my battery is beginning to loose power quicker, which is normal for overtime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for a student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it’s a bit pricey it’s worth it. It doesn’t overheat or freeze up like other laptops I’ve bought. I love it, it’s great for school and has lots of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best laptops I ever owened. It works great for college students, has all the applications and programs I need to complete my degree

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was worth it to go solid state for the performance, especially after our first Surface was a total PIA and RT 8.1 was no5 compatible with any of our printers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband just loves this laptop. He had a dell just a few months over a year old that was nothing but a pain and had lots of issues. This one is a dream.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this laptop for in home business purposes. It's the best choice and is doing the job perfectly. I wouldn't trade it for any other laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great and perfect laptop for browsing to keep you updated and paying bills online. And also watching Netflix and Hulu. Screen resolution was so crisp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As for now, I'm happy with my laptop. I like the size, the display, it is friendly useful but I'm in training on how to use some tools. The primary purpose for this laptop is for my son school. He will use the edu system platform.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great shout-out! We're delighted you're loving your Surface experience so far. Please know that we're always here to help you get to know your devices. Don't hesitate to reach out to our team here: https://support.microsoft.com/en-us/contactus/.

      We hope this is a great tool for your son at school!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    mobile workplace

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    flexibility for you mobile laptop needs, touch screen and pen capabilities make this great for mobile workplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and delivers all requirements for a college student. It’s been over a year and still running smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for a year then got a surface laptop 3. They are both great machines. Microsoft makes top in class windows machines.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works well, nothing much to complain about. the battery does not last that long if you are using for work from home, zoom kills the battery pretty fast. But everything else works fine and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop I’ve owned!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I’ve owned! I had to switch from Mac because of work. I was worried at first but now I now I love this laptop more than my old Mac!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really light weight and good battery.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wasn't expecting much of a difference from other laptops, but its actually a really good quality laptop for the price that I paid for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Surface Book 2 for the wife for Christmas she has been using everyday editing photos and using the touchscreen and has been very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. User friendly like most Microsoft products. Beautiful color and comfortable wrist support. Haven’t had it very long but so far so good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Amy,

      We're glad you're loving the sleek design of Surface Laptop 2 in Cobalt Blue. We're glad you found the perfect color to match your style! We hope you continue to enjoy the great comfort and powerful performance of Surface Laptop 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Rock solid performance and quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an IT guy, purchased this for a coworker. She loves it! Quality of build and performance gives her peace of mind. Worth it for her and me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially going to buy a MacBook, but I am glad that I bought the surface. It’s awesome and easy to use. It’s also very good quality materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my new laptop. I can take it with me because it is so lightweight. I bought the adapter to load pics off a memory card and it was so easy.

    I would recommend this to a friend