Customer Ratings & Reviews
- Model:
- LQN-00024
- SKU:
- 6298025
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Goods specs but falls short on execution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because of the specs however it did perform up to expectations. Wifi performance was terrible. It would only get 1/3 the speed of my 2013 MacBook. The bottom of the device would get hot when using it even under light load. It would would also get hot when charging. Opening the lid was not the easiest because there is no notch to easily grab the lid to pull it up. I ended up returning it and getting a MacBook Air.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate you taking the time to share your honest feedback about Surface Laptop 2 with the community. We're truly sorry to hear you had some difficulties with your device and that you ended up returning it. We'll be sure to pass this feedback along to the rest of our team, and we hope you are able to give Surface another try in the future.
Kindly,
Heather
Surface Customer Care
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast lightweight computer that exceeded my expectations. Would recommend.
I would recommend this to a friendGreat computer for school!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for school, and wish I have gotten it for myself! Great apps, love the touch screen!
I would recommend this to a friendgreat lightweight laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The visually stunning graphics, the e-mail, the ability to sync smartphone, photo app, Bing search engine & paint and drawing app with 3D capability & mixed reality camera app.
I would recommend this to a friendLove it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for freshman college student! Easy to use, no problems adapting to college network.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it a lot nothing else to discuss enjoy the information that I gave have and awesome day and God Bless
I would recommend this to a friendbest surface Pc yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy set up good performance Mircosoft hit it out of the park with this one. excellent up grade or first purchase.
I would recommend this to a friendLove this laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend this Microsoft Surface laptop! It was on sale for $300 off. Great purchase.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A crazy laptop with sleek design and one of best deals for such a fast SSD. A must have for daily use.
I would recommend this to a friendWorks great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought for our church and does everything we wanted. It allows us to use for admin and check in.
I would recommend this to a friendterrific laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly for people who are not very tech savy. Very thin and lightweight. Very comfortable keyboard
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the great shout-out! We're so glad you decided to give Surface Laptop 2 a try. If you ever encounter any questions, please know our support team is always happy to help you get to know your new devices. Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.
Cheers,
Jessica
Surface Customer Care
Great tablet!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Really like the Surface machines. They always work wonderfully, with essentially no problems!!
I would recommend this to a friendWow!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my surface pro 3 with this laptop and I'm glad I did. This machine is amazing!
I would recommend this to a friendMy son loves his new laptop!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves everything about this laptop! Especially the face recognition. We couldn’t be more pleased!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lauren,
Thanks for the review! We're thrilled to hear your son loves his new Surface Laptop 2! In addition to it being a fast way to sign into your device, Windows Hello brings an added security benefit to your device. We hope your son continues to be delighted by his Surface Laptop 2!
Cheers,
Heather
Surface Customer Care
My first touch enabled laptop, great all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem so far, have not extensively use yet, my old Toshiba R830 is still very much okay.....
I would recommend this to a friendGreat computer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Microsoft laptop computer. Very easy to operate once I figured out how to use Windows 10.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Shirley,
We're thrilled to hear that you love your new Surface Laptop 2! To help you get to know your new device, we recommend downloading the Surface App, which you can do here: https://www.microsoft.com/en-us/p/surface/9wzdncrfjb8p?rtc=1&activetab=pivot:overviewtab. Welcome to the Surface family!
Cheers,
Heather
Surface Customer Care
Great laptop, thin, light and fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it for everything. Perfect form factor for taking everywhere. Used for personal and tech work.
I would recommend this to a friendGreat laptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, touch screen is great, cloth by mouse pad gives nice look
I would recommend this to a friendSuper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop, I love the small size and would recommend it to anyone looking for a good product
I would recommend this to a friendGreat laptop for school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around laptop fast and has lots of features to help you with making school work a lot easier
I would recommend this to a friend