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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,067 reviews
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    MS Surface Laptop 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE it. Love the color, cobalt blue, love the speed, love the keyboard touch, and love the size and weight. I was missing out on the latest and greatest before my old, loved laptop finally died. Dont miss it at all. SMILE

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear your excitement about your new Surface Laptop 2! We're glad you found the perfect color to fit your style. We'd like to welcome you to the Surface family, we're glad to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great laptop for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super light, energy efficient and not to mention extremely fast. I have the i5 processor and it works phenomenally. The sound system on this laptop is astounding I literally watch movies on it all the time. In addition the face recognition feature is fantastic!!! Would definitely recommend to anyone who's looking for a efficient laptop for a great price

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Becca,

      We're delighted to hear your excitement about your new Surface Laptop 2. We're delighted you're loving the new i5 Intel Core processor for blazing fast speed, as well as incredible display and sound, perfect for those binge worthy movies and shows! We're also thrilled you are utilizing Windows Hello facial recognition for a faster and more secure sign-in. Thanks for recommending Surface Laptop 2 to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 4 out of 5 stars

    Love this laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this laptop for about a week or so and I have to say it is fantastic! I originally had a 14 HP pavilion x360 and I decided to upgrade after only two years because the fan noise was horrible!!! This laptop is unbelievably quiet, it does not get hot, and the battery life is pretty good! Also is is very light and compact so it is a great MacBook Air alternative. It is also very comfortable to type on. My only issue with the laptop so far is the charger. I am not used to having a magnetic charger and it does seem flimsy so I get a little nervous every time i remove the charger. I have read some reviews online and customers have warned about charging issues so beware and take care when plugging and removing the charger. Overall great product!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Selena,

      We're happy to have you as part of the Surface family and love hearing that you are enjoying your Surface Laptop 2 so much. We designed this device to help our users do more in more places, and it looks like we're on the right track with you. Thanks for taking the time to leave your thoughts.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality
    Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    The best laptop on the mkt if no need for USB-C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Sleek design, Great screen, Battery life, Keyboard Bad: No USB-C The only drawback of this laptop is that it does not have USB-C. But do not think it is a huge drawback in 2018/2019.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Easy to use key board sleek light weight design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has a long lasting battery. It's easy to use key board and light weight features make this product great for travel and work. Sleek thin design is optimal for carry.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best windows computer ever made. It’s thin, light and powerful. I take it everywhere. The battery lasts for a while. Cons: only has one USB port but really all you need is one.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first laptop purchase in over 7yrs and I researched a lot before purchasing the Surface. Its well built, Fast and very light/slim. I have only had it for a week but have no complaints. If you're like me and keep a laptop for a while this seems well worth the price. If I had to make a suggestion it would be to add the pen with it, for it doesn't come with one.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Great laptop !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last laptop/tablet was a surface pro 3 which I loved, but it was time for an upgrade . I was in between purchasing the surface laptop 2 and the MacBook Air, the sales associate gave me pros and cons of each and went back and forth to compare and I ended up picking the surface laptop, best choice ever! I love how smooth the keyboard is , love the face recognition, it’s lightweight and sleek. I mostly use is for school and some web browsing . It is pretty fast and the colors are vibrant . I chose the color black and it’s beautiful. I don’t regret choosing this laptop, definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Nice, thin laptop with great battery life!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a replacement for a Surface Pro. I needed the laptop form factor but also long-term battery life. This machine is very thin and lightweight. The battery life is great! I am able to charge in the evening and it lasts me throughout the next day on battery. The lowest I have seen so far is around 25% after a day of moderate use. The screen is bright and easily readable and I have plenty of storage remaining with a 256GB SSD. The processor speed is very fast with extremely rapid startup and shutdown. I am extremely pleased with this laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the stellar review! We're delighted to hear that you've been enjoying the top notch battery life and processing speed of Surface Laptop 2. We're glad you have plenty of storage as is, but just in case you ever need any additional storage in the future, there are a few different storage options here: https://aka.ms/AA4rbqn.

      Thanks again for the awesome feedback!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Speed

    Rated 5 out of 5 stars

    Very nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this laptop after extensive reviews online. He likes the size, speed, and brightness/clarity of the screen! He has been using a nine year old desktop and older iPad; therefore, this is a fabulous upgrade for him. Very easy to setup and use right out of the box. He also purchased Microsoft Home Office which works well with his new laptop. He has the black version with black keys which makes the screen "pop." The gray version keys are gray, and the screen appears "dull." He is happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on Black Friday and I didn't really need a new laptop since I have two year old Lenovo T450 laptop already. But let me tell you that I'm glad that I did. This is so much faster compared to my two year LT! This one starts up within seconds plus the battery usually lasts two days of use where my older one I had to charge every day. It's a plus that it's 1/3 as thin and 1/2 the weight of my older LP as well! I would highly recommend!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alan,

      Thanks for choosing to give Surface Laptop 2 a try. We're thrilled you're loving the blazing fast speed of our new Intel Core i5 8th generation processors, as well as sleek and lightweight design. Welcome to the Surface family, we're glad to have you!

      Cheers,

      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my heart set on a Macbook for many reasons but when I went in store and saw the surface laptop 2... similar design, many colors to choose from and was couple hundred dollars less, I was sold. Sales person gave me pros and cons on both devices. In the end I obviously picked this one. Love the features, battery life is great and colors are vibrant. It's really easy to work with and very light.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Sleek, fast, light reliable ,handy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my daughter. Its light sleek , modern, fast and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great premium laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy a new laptop after 8 years of using my Acer. I think it is a great buy. I can use the laptop whole day because of the good battery life. I like screen resolution, premium feel, backlit key board and precision mouse pad.. Also I like the choice of color Cobalt blue. Overall I am impressed with the performance of this laptop. It does not get heated up and no fan sound.. impressive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for raving about Surface Laptop 2 to the community! We're delighted you're loving everything from the premium Cobalt Blue design to its blazing fast performance. We'd just like to take a moment to welcome you to the Surface family, we're glad to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. Its light to carry and hold on your lap. Battery lasts longer than I thought, I was able to watch 4 hulu videos before I was even worried to charge. Computer runs fast even with multiple things running together. Volume is loud to me but I have sensitive ears. Touch sensitivity on the screen is pretty precise. Four awesome colors to chose from. Well worth the price tag.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to call out some of your favorite features of Surface Laptop 2! We're thrilled you're loving the long-lasting battery life, as well as powerful processing power, perfect for watching your favorite binge-worthy shows. We hope you continue to enjoy all the great ways you can interact with Surface Laptop 2.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great work laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently switched from a MacBook and could not be happier. Perfect laptop for my everyday needs. Great size and weight for carrying to and from the office, powerful enough for all my MS office and light photo editing work, great screen with awesome aspect ratio, and great battery life that last me through the day so I only have to plug in at night before going to bed.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Love my first laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to the store with all intentions of buying a lap top that was economically priced, but wishing for a Mac....Left with my Microsoft Surface 2 and could not be happier. It is so light, typing is so easy and smooth, and I love the color and texture. Everyone laughs when I say it is sexy...but when they see it they have to agree! Very much worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed
    Cons mentioned:
    Usb port

    Rated 4 out of 5 stars

    Quality laptop with one glaring miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one of the best laptops out there today as far as ultra books go. Great build quality, beatiful construction, and impressive screen with nice resolution. This version finally has 8th gen intel chips which help with the performance immensely. One negative is the lack of connectors. You get one measly USB A port and a mini display port. Much of the competition has thunderbolt or at least USB C.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stuart,

      Thanks for the high compliments! We're thrilled that Surface Laptop 2 has exceeded your expectations so far. We're very proud to offer our customers a more powerful experience with 8th generation processors, as well as brilliant display.

      We also appreciate your honest feedback. We are very interested in hearing what our customers have to say about our devices, and we will continue to listen to customers like you.

      We hope you continue to discover all Surface Laptop 2 has to offer.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! Great screen, reliable. Good size, light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Everything and more!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted this lap top since they first came out and I finally am able to afford it and am s extremely happy with it just like I expected. It is so light weight and fast and the battery life is even better than I expected! this lap top has exceeded my expectations and I am extremely happy with the purchase!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jackie,

      We're ecstatic that you were finally able to pick up Surface Laptop 2! We hope your new Surface continues to impress you with its amazing battery life and easy portability. Glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

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