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Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 393 reviews

95%
would recommend to a friend

Pros

Cons

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  • Rating: 4 out of 5 stars

    A Great Laptop and Macbook Air Alternative

    Posted
    jstein
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall this is one great laptop, and an excellent alternative to the MacBook Air or perfect computer for a previous Mac user. My rating is 4.5/5. My Model - Surface Laptop 2, 8GB Ram, 256GB Storage, Core i5 (8th Generation), Matte Black. My background is that I'm a previous Mac user. My last laptop was a 2013 MacBook Air and while I would have loved a new MacBook Air (2018), the keyboard reliability issues were a deal breaker for me, and luckily I'm skilled in both Windows and Mac. Build Quality/Design - Excellent build quality, close to Apple's Macs, although the Macs do feel the slightest bit sturdier, but compared to an HP, Lenovo, Dell or any other windows laptop, this is at the top of the list. An option for metal instead of alcantara would've been nice, but take good care and be a little more careful (and don't get the silver model) and the alcantara should wear well. The look is really nice too, they definitely took inspiration from the MacBooks but instead added a more straight edged design theme overall, and the whole product looks and feels high quality. I really like the inclusion of multiple different colors. I chose the Matte Black due to it being on sale while others weren't, but the Burgundy also looks great, and I love how bright and vivid the Cobalt Blue is. While the Silver presents a more MacBook-like look, I would not go for that one, as the alcantara wears better over time in darker colors. The laptop has a good heft to it without feeling heavy, and is easily portable while offering great lap-ability (something the traditional Surface computers (which are really just tablets) can't really do). Screen - An excellent screen, at 13.5 inches the size is perfect for most, and colors look great, while the 3:2 aspect ratio is great for viewing documents and web-pages as there's more vertical space available. The screen can also be used as a touchscreen (if you're into that) but overall very good and comparable to most current laptops. Bezels aren't the smallest or the thickest, but overall good and a nice in-between. Ports/Charging - Here's the mixed bag for the laptop that most users/perspective buyers find fault with. One USB-A, a Mini-Display Port (Do people still use these anymore?) and a a headphone jack, that's it. While I don't use any USB-C devices or need a port for them, I can see how many would be upset by this as USB-C offers great versatility and power. The USB-A port is a nice convenience, especially when sharing documents with other computers/users, but the mini-display port should have definitely been a USB-C port instead to be more useful. I can't remember the last time I used a mini-display port to be honest and doubt many know what it really is. Charging is very similar to Apple's MagSafe 1 in which its magnetic. The charger does seem a little flimsy but the design is similar to Apple in which it will disconnect if stepped on adding a feeling of security. I do wish it were on the left side of the computer though, but that's just a personal preference. Keyboard/Trackpad - The keyboard is the one thing previous or current Mac owners will fall in love with. Unlike current Apple keyboards, the keys feel great and are full of excellent travel and feel, and good back-lighting. The keystroke is predictable and overall its super easy to type on this computer unlike the new Macs for some users. The trackpad is a typical Windows trackpad, in that its overall precise and the size is average, but Apple's current trackpads are still the benchmark in that they can be clicked anywhere and at any firmness of clicking while offering different levels of feedback. Gestures and scrolling do feel a little more awkward and less smooth than on a Mac, but that is mainly due to Windows and not the computer itself. The inclusion of an FN on/off key is genius as I tend to prefer to use the FN keys for buttons like volume, playback and brightness, etc. but when needing them for actual FN functions (like f1, f2, etc.) its really convenient. Software - Windows 10 is probably getting close to Windows 7 levels of perfection, at least in my opinion. When I got my MacBook Air, I remember that the disaster of Windows 8 had just been released, and that was one defining factor of why I went for the Mac. Thankfully the start screen is not an entire page but just a menu again, and navigating the file system has been easy for me. I haven't found much fault with Windows 10 other than the annoying automatic updates. Mac users likely will need more time to adjust to a new OS, but overall it isn't too difficult to use or adjust to. Price - Like a MacBook the price of the Surface Laptop is high. Truthfully I would not recommend ever paying the full $1299 my model costs, but instead wait until a sale comes around and pick up the device much cheaper, like I did, paying $999, instead of the full retail price of $1299. Those deals while not too frequent, make the pricing easier to swallow, and make you feel better about yourself and your wallet. Overall this laptop is truly great, with its superb build quality and design, amazingly predictable and easy keyboard and other little touches, not only making it a great choice for many Window's users, but also any Mac users wanting/needing to switch and find something a little reminiscent of their MacBook.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow, let us just start by saying thank you for the in depth review of Surface Laptop 2! We have no doubt the time you spent writing this will help customers make an informed decision on the best device for them.

      In regards to the ports available for Surface Laptop 2, we have seen great success with customers using Surface Dock with their device to transform their portable laptop into a powerful desktop with multiple display and USB ports. If this seems like an option you'd like to incorporate into your Surface setup, you can check out Surface Dock here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Microsoft also has a Surface Mini DisplayPort to HDMI Adapter that you can use to connect to a HDMI compatible monitor with your Surface Laptop 2. You can learn more about the Surface Mini DisplayPort to HDMI Adapter here: https://www.bestbuy.com/site/microsoft-surface-mini-displayport-to-hdmi-2-0-adapter-black/5921203.p?skuId=5921203.

      We hope you continue to enjoy your Surface Laptop 2, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Laptop on the market

    Posted
    Miguel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have spent a few days with this laptop and I must say that it is a gorgeous laptop. The surface laptop 2 is the perfect laptop for most people. It is a great device for everyday use to work in MS Office, check email, webs surfing and some moderate video or photo editing. I purchased this laptop for my work needs and it covers all areas that I need it for. I had the SP6 and while I loved that device, this was the better fit for me. I loved the experience that I had with the surface pro 6, it was fast, light, portable and versitile. However, when I removed it from my 27" HP monitor, it showed its one real drawback. The screen size! The screen is gorgeous and amazing to look at, however, when using MS Office the lack of screen size makes everyday use a bit challenging. I needed something that was just a portable as the SP6 and offered the same gorgeous display in an elegant design. That is where the Surface Laptop 2 comes in. I love the 3:2 aspect ratio screen and the 13" is perfect when wanting to work at a coffee shop on the couch. You just get so much more viewing area and that to me was enough to make the switch to the Surface Laptop 2. The performance is the same as the SP6 and I have experienced slightly better battery life with the SL2. The alcantara keyboard is holding up well, although this is something that I am going to be very cautious about since I purchased the black model. I just loved the color and design on this color SL2 over the silver, blue and burgundy. Only time will tell how the alcantara will hold up and from my extensive reviews, it should hold up just fine. The black SL2 is just gorgeous and an amazing well crafted laptop. The typing experience on the SL2 is just far better then what I was experiencing on the SP6. The keyboard is solid and has great key travel, it feels just well build and makes sending emails and using MS Office just a joy. I did like the SP6 type cover, although after using it for over two weeks, I just hated the hollow sound that keyboard made. I am always on the phone and my clients could hear me typing when I was taking notes. It is a small annoyance, but enough for me to consider the SL2 typing experience. The speakers are also a huge plus on the SL2. They are LOUD!! Sound amazing and I find myself playing music on here more than on any other device I have (bluetooth speaker or iphone). So far, I am incredibly happy with my purchase of the SL2 laptop. I am looking forward to using it extensively for work and personal use. Another reason why I went with the SL2 over the SP6 was that I was hearing rumors that the SP6 was going to get a major refresh in 2019. I could see that happening as the form factor of the surface pro has been mainly unchanged for a number of years now. The SP6 could use thinner bezels, updated ports and a slightly better typecover/typing experience. With that said, it was another reason for me to switch to the SL2 over the SP6. I will look to buy a new Surface Pro device once it is refreshed as I loved it that much, but for right now in 2018, the SL2 just made more sense for me. I can't wait to see what else Microsoft has up its sleeve in 2019.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost there but not quite

    Posted
    Justadude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wound up returning my Surface Laptop 2 as it did not get anywhere near the advertised battery life and had some imperfections in the finish. Real use battery life was more commonly to be around 7 hours. This was a deal breaker for me as I was aiming for something to get 9 hours while this laptop has an advertised use of 14.5 hours I believe. I knew I wouldn't get 14.5 but when I got only about half I was not at all happy. What I did enjoy was the experience to use Microsoft branded computers and see how they did. For those who aren't aware, Microsoft accessories have held a type of esteem similar to Apple since the 80s and 90s. They do have a reputation to get things right so my curiosity was whether this transferred to their products. I considered the Surface Book but the loose hinges, poor battery life for the tablet and albeit goofy look when collapsed steered me away. All I was after was mainly a laptop so the while the Surface Book is impressive, it is still in it's Freshman or Sophomore release. The Surface laptop on sale and fitting the bill more so as a laptop with a cleaner cut made it immediately appealing. Then I started using it. The keyboard feels gummy at first. As though when you press down there is a rubber pad your key hits which is cushioning every strike. It is simply different but overall the key travel and resistance were great. The hinge on this is also solid and feels like a winner. The screen is also a great resolution and picture quality is stunning but be sure to check it out in store for the refresh rate. When watching movies there is more of a slideshow effect where you see each frame so there is no fluid motion. I did not notice ghosting as some users experienced. The sound could use more low end but the speech in all media is spot on. You will easily understand what anyone is saying at all times so you should know this laptop excels at something. If you're like me, watching movies and muddy sound is a no-go. Performance was not an issue and honestly this felt like a laptop to compete with a Macbook... except for the battery life and the lack of USB C support. It is almost there but not quite. I would still recommend it but you should know that you buy this with built in obsoletion. The moment a model is released which is more up to date with USB C, Battery life and perhaps a few other things here and there which are in fashion this guy will go out the window. I look forward to what Microsoft will offer in the future.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Awesome experience bogged down by a fatal flaw

    Posted
    JDDD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really, really, really wanted to keep this laptop (Coming from a Macbook Air circa 2011). After reading and watching reviews I figured I could live without USB-C and make it worth with an adapter if needed. After all, none of my devices currently use USB-C to USB-C but I always prefer to future proof when buying some tech. I purchased the laptop at Best Buy and they price matched a competitor which was awesome. I set it up and the thing flew! No lag with 12 tabs open in Chrome. The face recognition log in works in a snap! The screen is brilliant, if not a little glare prone. My two favorite features by far had to be the long lasting battery and the tactile feel and travel of the keyboard. As someone who typed a lot it felt right at home and honestly is the best keyboard I've used on a laptop (almost didn't miss my full sized mechanical keyboard). So what is wrong with the Surface Laptop 2? The TERRIBLE Marvell wifi adapter. The internet down/up speed is atrocious and I couldn't receive a signal in the same place of my business that my now 7 year old laptop got 3 bars in! I searched online and there are a ton of complaints about the poor quality of the network adapter in the Surface line. Looks like the new Surface GO has a much better Intel chip which is completely bonkers. These ultra books are CLOUD machines since the SSDs they come with are small (I opted for 256 GB version which tacked on $200 to the overall price). If they can't get a fast internet signal that's going to be a hard pass for me. Microsoft-- if you're listening-- I love the idea of the Surface Laptop 2 and really wanted to keep it and get away from Apple! Throw a dang USB-C port on there with Lightning and get a Intel network adapter in PRONTO. In the words of one of the reviews on Youtube- "Sooooo close to perfection."

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for taking the time to share your honest feedback. We're sorry to hear you're having difficulties connecting to WiFi. We'd like to chime in and let you know we're listening, and we're here to help! If you haven't already, we highly recommend troubleshooting using our support page here: https://support.microsoft.com/en-us/help/4023499/surface-surface-can-find-my-wireless-network-but-cant-connect.

      If you should encounter further questions or concerns, we have alerted our specialized care team about your experience, and they are ready to assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf here: 1812062190167.

      We appreciate your insights, and we look forward to hearing from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Not worth your time or money

    Posted
    Psycooky92
    • My Best Buy® MemberMember

    Please please do not buy this laptop, especially if you are a student. I bought this laptop in September 2018 as I was beginning graduate school. I went in for a Mac but let the sales associate convince me to get this instead. After only 4 months of having it, I began to have trouble with the power supply. It would not charge consistently. I noticed this as the LED light would not turn on. In January 2019, it would not charge at all anymore. I reached out to Microsoft Surface support and was basically told that it was probably my fault and that I was probably bending the power cord (which I was not). The sent me a new charger which I received February 8, 2019. By February 16th, 2019 this new power supply stopped working as well. It is very difficult for me to believe that it is possible that I ruined a power supply in 8 days. I initially emailed the support member that had assisted me in the case but he never responded. I contacted surface support again by telephone today. They were very dismissive and basically told me they would send me a new power supply in 4-5 days and that if that one didn’t work then they might consider that the problem is with the laptop. When I expressed my concerns and the fact that I was falling behind on school work, they brushed me off and just said “ oh we will keep an eye out and follow up.” I would have believed them if it wasn’t for my previous experience. Now I am behind on school work and can do nothing but wait and hope that the new power supply works. I urge any students to stay clear of surface laptops. It’s not worth the added stress. For $1200, you can get a better computer. I wish I hadn’t thrown my money away.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for taking the time to reach out and provide us with your detailed experience with Surface Laptop 2. We are sorry to hear about the difficulties you are experiencing with the charger. We know having your device run in optimal condition is essential to help you thrive, and we'd like you to know we're passionate about helping you get there once again. We have alerted our specialized care team regarding your situation, and they are prepared to listen, and offer you quality assistance. To accept this specialized care, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number which we have created on your behalf: 1902203640233.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Best Windows Alternative to Macbook Air

    Posted
    Christian
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you want a laptop like the Macbook Air, but prefer Windows OS then this is for you. The Surface Laptop 2 has the same premium build quality and long battery life that the Air offers. It's thin, it's light, has an excellent display and lack of ports, all to similar to the Air. So who is this laptop for? It's for anyone looking for a lightweight computer with a beautifully sleek design with productivity in mind. This would be a great device for a student or anyone looking a general media consuming device. This laptop does not suit anyone looking to play graphic-intensive games as it does not have a dedicated graphics card. What's good about it? Overall design and build quality of the laptop is second to none (for Windows) 13.5" display with great quality and touch capability Comfortable alcantara material on keyboard Keyboard has nice travel with minimal flex Speakers are surprisingly decent for size of laptop Quad-core 8th gen Intel processors Long battery life Charger has a USB port built into it No fan noise What's not so good about it? Only one USB port, no thunderbolt port SSD isn't as fast as other competitors Now for my needs, this was a great pick up. I got it during the Black Friday pricing which was $999 but of course you can get better specs/power on other laptops but for the portability and premium feel, I don't think you can beat this at $999.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Laptop 2 a try! We're delighted to hear that you're loving everything it has to offer including its brilliant display, sleek and lightweight design, as well as ability to help you accomplish every-day-tasks with ease. We appreciate you sharing in such great detail all there is to love about Surface Laptop 2! If you're looking to expand the amount of ports on your device, a number of our customers have mentioned that the Surface Dock has been a great addition to their experience. Check it out here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Almost perfect laptop for traveling and mobility

    Posted
    Fabio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 6 year old MacBook Pro was getting slow and too heavy to carry around so I needed a new laptop. I travel and move around the office often so I need a laptop that’s light and can do tasks such as browsing, watching videos, office work and light gaming. The Surface Laptop 2 meets all of my needs. Here are some of the pros and cons about the laptop Pros: - Really light weight, barely feel it when it's in the briefcase and really easy to carry it around both when opened and closed - Fast start up times. Less than 5 seconds from pressing the power button to desktop screen if you don’t count the typing in the login info - Sleek design. I’ve looked at several different laptops (hp, Lenovo, XPS..) and picked the Surface Laptop for its minimalist, sleek look - Form factor. The surface is functional as well as looking good. It’s easy to carry, easy to open with one finger. And one thing I really like about the laptop is that it doesn’t slide when I open the laptop. Some laptops would slide back whenever I open the top, and the Surface does not - Speed. Very fast boot time and handles everything I do effectively. I don’t do heavy gaming or intensive video editing so can’t comment on that, but it’s perfect for everyday use Cons - Only one USB drive. This becomes a problem when I use a mouse and I need to charge my phone while I’m on the road - The charging port is small and located near the bottom of the laptop. It takes me several tries to connect the charging chord to the port, every single time Overall it’s a very good laptop that meets my needs. Highly recommend

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to write such a thorough review! We're thrilled your Surface Laptop 2 is hitting all your marks for a quality work and travel device.

      To address your USB port concerns, Microsoft has a Surface Arc Mouse that can connect to your Surface Laptop 2 via Bluetooth, which will free up that USB port for you to charge your phone. In addition, Surface Arc Mouse can lay flat which makes it a great travelling companion. If you would like to learn more, our friends at Best Buy have a Surface Arc Mouse here: https://www.bestbuy.com/site/microsoft-surface-arc-mouse-black/5859103.p?skuId=5859103.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Enjoyable experience with outdated ports

    Posted
    Techies
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far ive had this since launch day and it has met my expectation so far. Ive noticed this is very snappy with all the mouse gestures, which have always been slow with my other laptop experiences (including the surface book gen 1). Screen is very bright and beautiful, keyboard is enjoyable to type on. The alcantara feels nice but now i fear eating around my laptop, but no stars docked for that because that will be on me if i dirty the keyboard. The reason i gave this a 3 stars is for several reasons. First off, the previous surface laptop came with windows 10 pro, and now i have windows 10 home. for business use, this means that i have to pay extra money so i can use features such as remote desktop and hyper-v. The next reason is for keeping the mini display port. I know people are asking for usb-c, which i would love but all i care is for something more day-to-day, like a regular hdmi port. Now i have to buy an outdated adapter that i will only use for this device. Apple is making an announcement on the 30th, If they come out something that blows this away i might jump ship. Meaning, if they have something for the same price with a better port selection (and better experience), why not buy a macbook and buy windows 10 pro ? I wasnt satisfied with the 2016 macbook pro, it was a little brick compared to this machine. And the fans kicked up allllll the time. So i'll probably have to play with the demo models when it comes out. Outside of the poor port selection and windows 10 downgrade, i am very satisfied with my experience and yes i do recommend this laptop. There are more pros than cons. A lightweight laptop with an amazing keyboard + great display mean a lot when using a laptop for hours on end.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest thoughts of your experience with Surface Laptop 2 so far! We're delighted to hear you're loving the convenient mouse gestures, as well as the overall sleek design of this powerful machine.

      We'd like to take an opportunity to chime in regarding our Windows Operating System. Although it is always an option to upgrade to Windows 10 Pro, the previous model of Surface Laptop came equipped with Windows 10 in S Mode. We listened to our customers, and with our newest model, made sure that we incorporated Windows 10 Home Edition. Of course if you wish, it is always an option for you to easily switch to Windows 10 Pro for a fee.

      We're always striving to listen and respond to our customers feedback, which is why we have kept the USB type 3.0 port available for Surface Laptop 2. We will continue to listen carefully to our customers to continue to update our devices accordingly.

      We appreciate you taking the time to share your experience with the community. Your feedback is valuable to us!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Amazing Design-Beautiful. Would recommend laptop

    Posted
    itsallgoode9
    • My Best Buy® MemberMember

    I just started using this and absolutely love the design of the latptop (matte black). The screen ratio is great and wish all laptops would move to this taller ratio. 16:9 is a terrible ratio in general for productivity, IMO and it is especially terrible on small screens, such as a laptop, so I'm glad to see Microsoft bucked this trend. The keyboard is super quiet but doesn't feel squishy at all, which is a surprise, and the keys themselves have a bit of a soft touch finish to them which is very nice. With a keyboard this quiet I found it a little odd that trackpad is so loud when clicking. I much prefer the more solid feeling mac trackpad, although that's not saying the MS trackpad is bad, it's just different. It's pretty much a non issue, but something worth pointing out. Design-wise, I don't like that the bottom half of the clamshell has angled edges and I think it would look much nicer (even if it made the overall product thicker) if the bottom half of the clamshell had perpendicular edges like the screen does. Overall I'm ecstatic to be back on a windows laptop and will proudly, smugly, open up this laptop, with the glossy Windows logo, in Mac-centric design agencies where I normally work.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your incredibly detailed review of Surface Laptop 2! We're thrilled you're loving the sleek design, as well as brilliant display this powerful device has to offer. We're delighted you took the time to share your excitement with the community, and we hope you continue to enjoy. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great Laptop with some caveats

    Posted
    Token2k8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Surface Laptop 2 is a great product as long as the exclusion of USB C doesn't bother you. The keyboard is great and I'm actually typing this review right now on the device. The battery life is really good and for my use case it can last a day and some without having to be on the a charger ( I have light use case for this, web browsing and some casual typing while in bed, etc..). The display is really nice and I love 3:2 aspect ratio and this is one of the few devices that offer this. The Alcatara fabric on the keyboard feels nice overall but you will have to worry about staining in the long run so definitely keep it clean, I have the black version and I can see certain spot where oil from my skin has left a slight impression on the fabric but no big deal. I have the i5, 8gb, 256 gb storage model for $999 during the sale. That's a fair price for that model as I do think $1299.99 for these specs is a bit too high, especially with devices like a Matebook X from Huawei out there. If you are a Surface product person though and really like the devices then this one is still a good buy, I'd definitely recommend waiting for a sale though and if you have a first gen Surface Laptop, skip this gen and wait for a gen 3 that will hopefully have USB C and some more major improvements as this is more of an incremental refresh over gen 1.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Casual Laptop

    Posted
    EnriqueMtz722
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This laptop is absolutely stunning. Let me start with the hardware, I orginally bought the cobalt blue and my god, did it look absolutely stunning, however, I switched it out for the black model and I'm even more impressed. It is so thin and light, making it perfect for traveling or students going class to class, like myself. The keyboard feels really nice to type on with nice responsiveness and the fabric alcantera palm rests are really comfortable and inviting. Performance is awesome for casual people that want to surf the net or do very very light media editing. However, I am packing the I5 model and it excels and is fast at the tasks I do, which is word typing, power points, surfing the net, and reading online books. Media consumption is great too, however, there are black bars more present on this because of the 3:2 aspect ration. Amazing screen with very responsive touch too. Battery life is phenomenal, pulling in 8-9 hours of constant use on the internet, media consumption and Word typing. I have only two gripes with the laptop: Weak integrated GPU Only 1 USB type-a port. Long short is that, if you are a student or someone that is going to use it for browsing the internet or a lot of typing and dont mind the 1 USB port, then this laptop is for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Laptop!

    Posted
    Doulon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Surface Laptop 2 is a great device. Here are my pros... 1. Lightweight and easy to carry around. 2. The screen is incredible, plus touch and pen support! 3. The keyboard is as good as they come on a laptop. 4. Quadcore processor has all the power I need 5. No Fan! - I despise fan noise, and this one has no fan and stays quiet. 6. The Alcantra fabric is a nice touch. 7. The Surface Dock compatibility makes working at my desk a breeze. With a little tweaking of the default settings, I can simply close my lid (put the computer to sleep) and throw it in my bag. When I get home I can put it on the dock and it wakes up without even opening the lid. I see a lot of people complaining about the lack of USB-C but I"m not sure that would have made the laptop any better. I had a laptop with USB-C prior to this and it was unreliable. Maybe in a few more years, USB-C will be ready as a reliable replacement. In short, this is a nice looking, powerful, and reliable laptop. One would be hard pressed to find a better alternative.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your Surface experience with the community. We're thrilled you're loving all Surface Laptop 2 has to offer so far! We are very proud to provide our customers with the very best in performance and innovation, as well as comfort and versatility all in one device. We're glad to hear we hit the mark! We hope you continue to discover all there is to love about Surface Laptop 2.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Regret this purchase

    Posted
    Lilly
    • My Best Buy® MemberMember

    I had very high hopes for this laptop, I wanted to give Microsoft a chance. I have been a Mac user for the last 5 years. This laptop since I have purchased it in August have given me nothing but trouble. It is supposed to have an i5 processor but it will lag while trying to load youtube videos. I know my internet connection is not faulty because my mac is able to load the videos HD with no issue. In addition to that the surface will not charge to 100% it always stays at 99% no matter how long it is plugged in. Lastly, there are these weird fingerprint like marks that will not come out of the finish, even when I follow all of these care instructions. I am so disappointed with this product I would highly recommend a different brand all together, I had higher expectations for a laptop that cost me $1200, if there is a way to return it I would. When I was in the market for a laptop I wanted something different than my Mac Air and I thought this was a sleek looking alternative, but I highly regret my decision and I just wish I bought a new Mac because the problems with this laptop frustrates me so much I barely use it.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Lilly,

      Thanks for taking the time to reach out and let us know about your recent experience. We're sorry to hear about some of your recent difficulties with your Surface Laptop 2. We certainly expect more from our devices, and we would like to chime in and offer some specialized care for you. We have alerted our specialized support team, and they are ready to listen, and offer you assistance immediately. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1812197980183.

      We deeply care about your experience, and we hope to help you love your device. We are eager to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Goodcomputer for a good price

    Posted
    Maverick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had bought this computer during the black Friday sale, the specs were great for the price I paid, works fine with no problem, login is so easy and quick with the face recognition software, bought the black color and whoever saw it with me always liked the looks part of it, as mentioned so many times in many reviews, it should have come with the thunderbolt port, but I don't have much use for it so I don't miss it. Battery life is good, I get good 10 hours on one charge with screen brightness set to 75%, where I do casual browsing, some work related and watch movies, it charges almost in 2-3 hours, the charger is well made and light, The typing is fine with the keyboard, but the touch pad is not as good compared to the Apple touch pad with regards to multi finger gestures, it does the job, but, there is room for improvement. I own the Apple mac air 2018, when compare between the surface laptop and the 2018 mac air, the surface has better battery life and the sound quality is excellent.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your Surface experience with the community. It's great to hear you're making the most of Windows Hello facial recognition. This awesome feature makes signing in faster, easier, and more secure than ever before! We're glad you're enjoying the impressive battery life, and powerful specs of Surface Laptop 2. We appreciate your honest feedback, and we hope you continue to love all Surface Laptop 2 has to offer.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Love this laptop!

    Posted
    Selena
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have only had this laptop for about a week or so and I have to say it is fantastic! I originally had a 14 HP pavilion x360 and I decided to upgrade after only two years because the fan noise was horrible!!! This laptop is unbelievably quiet, it does not get hot, and the battery life is pretty good! Also is is very light and compact so it is a great MacBook Air alternative. It is also very comfortable to type on. My only issue with the laptop so far is the charger. I am not used to having a magnetic charger and it does seem flimsy so I get a little nervous every time i remove the charger. I have read some reviews online and customers have warned about charging issues so beware and take care when plugging and removing the charger. Overall great product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Compare to Mac Book Air not pro

    Posted
    Mehmet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Microsoft created an almost perfect clamshell computer. After purchasing both a MacBook Pro and Microsoft Surface Laptop 2, I decided to keep Surface for my personal use. Here are some things you should consider; Pros -Much better pricing -Fantastic looking and responsive touchscreen -Best keyboard in the entire market ( mind you I have an X1 carbon as a work laptop) - Snappy and responsive processor and enough ram to multitask. -oldschool MacBook type magnet charger -incredibly lightweight and beautiful design Cons - integrated graphics card is not beefy for gaming - no thunderbolt io After all do not compare this to MacBook Pro if you are looking to get a computer for video editing or such heavy workload but instead compare to Mac book air. It’s definitely a winner even though I own an I phone and Apple integration could have been much more fluid.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest in-depth review of Surface Laptop 2. Your feedback is important to us, and we'll be sure to send your thoughts up to our team. We're glad you called out some of your favorite features such as the beautifully crafted design, as well as powerful processing speeds of Surface Laptop 2. We hope you continue to discover all there is to love!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Happy with Surface Laptop but not the service!!

    Posted
    Ryley
    • My Best Buy® MemberMember

    I chose the shipping option to deliver my surface laptop to my location since there were none in store. Estimated delivery was in 2 days. I got a notification that night that it was delayed and only gave me a guarantee that it would come in the next month. I drove back to the store location to cancel my order and pick up my laptop at a different best buy location since I needed it ASAP. Went to the store and they told me I could not cancel my order/pick up somewhere else because it was now in the carriers hands. They were only able to give a tracking number. A week later my package was shipped. It arrived to my location and was left in the snowy yard out in the open. No signature needed. I was lucky it wasn't stolen or damaged from laying out in the snow. Best buy should needs to be more responsible for their merchandise!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best laptop ever

    Posted
    P0ffee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had been using a Chromebook for a while and it really wasn't getting the job done. Best Buy had this on sale for $200 off and my wife already had a Surface Book (which she loves) which I've also used when my Chromebook kicked it and it works great. I can say the same for this laptop. The matte black finish is gorgeous, the Alcantara cloth finish on the inside around the keyboard makes your writs feel wonderful when typing on the excellent keyboard, and the keyboard itself is amazing to type on. I don't really sue the touchscreen much if at all since it's a laptop and not a tablet but when I have, it responds immediately and works great. I have had no issues running any Microsoft Office programs on here, watching Netflix and other online video streaming, or playing some light games like Minecraft.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do NOT buy

    Posted
    MBAStudent
    • My Best Buy® MemberMember

    This computer is absolutely awful, please do not buy it. I bought this computer for MBA school after strongly debating replacing my old Mac with a new one. However, since I knew I would be using excel somewhat frequently, I decided I was better off with a windows product and settled on this laptop after reading a number of reviews online. I purchased the laptop in the beginning of September and have had nothing but problems. The first laptop had so many issues it ended up needing to be replaced, which cost me a lot of time at the Surface store and at Best Buy. The new one now encounters a PC error and then goes into a UEFI loop. i currently have a deadline for tomorrow and my laptop is showing a black screen. Surface support has not been helpful. Worst investment I’ve made- I completely regret this purchase decision.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you taking the time to reach out and share your Surface experience. We're sorry to hear you have been experiencing some unusual difficulties with your device. We have alerted our specialized care team regarding your experience, and they are ready to listen and offer assistance. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901314620218.

      We look forward to assisting you!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great with a couple flaws

    Posted
    Cortney
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this laptop for a couple weeks now and absolutely love it. I love the touch screen feature, the keyboard, and it is a very aesthetically pleasing laptop. I used to have a 2015 Macbook Air and I'm really happy with the switch. My two complaints are the battery life. Mine only lasts me about 8 hours just using the internet and Microsoft programs at school. My Macbook used to last a couple days without a charge, so that was a bit of a downer. My other complaint is the "T" key on mine constantly gets stuck. It's not a huge deal, but it really bothers me sometimes when I'm trying to type papers. Overall, I'm really happy with it. I do think it's a little overpriced though.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Cortney,

      Thanks for taking the time to reach out. We’re sorry to hear you’re encountering some difficulties while using your Surface Laptop 2. We always love hearing from the community, and we appreciate your honest feedback. For help with optimizing your Surface’s battery, check out this link here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power .

      Should you need them, feel free to reach out to our amazing support team so that we may be of further assistance. You can contact our support team here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Heather
      Surface Customer Care Microsoft