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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 453 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 21 reviews

Pros

Cons

Customer ratings & reviews

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Page 4, showing61-80 of 453 Reviews
  • Rating: 3 out of 5 stars

    Underwhelmed...Not the quality I expected

    Posted
    CardzFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The screen, size, keyboard and overall system performance...decent. HOWEVER, the power supply stopped working and had to be unplugged from the wall to reset the it the first evening I had it running. Touchpad was horribly loud. Touchpad full clicks made the laptop sound like junk. Even using the tap function with the touchpad produced a pop when tapping on the lower half.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your experience with Surface Laptop 2. We are passionate about helping each and every one of our customers love their device, and we would love to offer you some specialized assistance to help you get up-and-running successfully. To accept this specialized care, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1903018580255.

      Our team is looking forward to listening to more details about your experience.

      We hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love my first laptop

    Posted
    K1Teacher
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went in to the store with all intentions of buying a lap top that was economically priced, but wishing for a Mac....Left with my Microsoft Surface 2 and could not be happier. It is so light, typing is so easy and smooth, and I love the color and texture. Everyone laughs when I say it is sexy...but when they see it they have to agree! Very much worth the price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome computer to have!

    Posted
    EdwinFM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this computer mainly because I DJ and use Serato. This computer is just what I needed. It looks and feels cool. I use it for everyday use whether is surfing the net, checking my emails, Netflix, etc. Love the touch screen and overall feeling of the material and keyboard. I also really like the facial recognition, not matter the lighting, it recognizes you.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting the community know about how you like to use your Surface Laptop 2. We're delighted that this has been a great fit for your career as a DJ, as well as sitting back to relax watching your favorite binge-worthy shows. We're glad you're enjoying the comfortable experience that the signature Alcantara fabric has to offer your typing experience, as well as the impressive facial recognition of Windows Hello. We appreciate you taking the time to share all these great features of Surface Laptop 2, and we hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing!!!

    Posted
    StevieD13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop has been one of the best devices I have ever purchased. I usually am an Apple user but decided to try this one out and I am so glad I made the switch!! Its very fast when using GOOGLE CHROME. I tried the Microsoft explorer for a couple days and it is very slow and was giving my brand new laptop problems... HIGHLY recommend especially for google chrome!!! Love it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Laptop 2 a try! We're thrilled you're loving your new device so far. We know figuring out how to navigate a new device can be somewhat of a challenge, so we have some great tips to help you get to know your device. For easy advice on how to navigate your Surface in combination with Windows 10, click here: https://support.microsoft.com/en-us/help/4023435.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Great Laptop it could be better

    Posted
    Ritler59
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let's see....The Good....Very Fast, Very Light, Amazing Sound, Great Battery Life.........The Bad....Pricey, Not enough Ports, No SD Card slot, Impossible to Upgrade.....The Shortcomings, this can be a real killer if simple addons can be had, it misses the mark in items that will not compromise performance, weight and simple fundamental toys

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely Elegant and Smooth

    Posted
    Sanju
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was concerned about the configurations as other brands offered higher specs for the same price. But i decided to go with surface anyway. But guess what! It was worth it. I bought an i5, 8gb, 256 gigs one and It's smoother than most of the other brands which offered i7, 16 gb Ram.. what u pay is what you get. And I'm glad i spent my money on this.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We’re glad you’re happy with your Surface Laptop 2! If you find later that you need more storage space, Surface has some additional options to expand your storage. Check out your options here: https://support.microsoft.com/en-us/help/4023513/surface-surface-storage.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great work laptop!

    Posted
    KC33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Recently switched from a MacBook and could not be happier. Perfect laptop for my everyday needs. Great size and weight for carrying to and from the office, powerful enough for all my MS office and light photo editing work, great screen with awesome aspect ratio, and great battery life that last me through the day so I only have to plug in at night before going to bed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice gift for college student

    Posted
    Gilbert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very sleek design and portability, I bought this for my son and he loves it, I could rate this 5 Stars, unfortunately when my son was using the laptop I noticed the overheat. Too much for my taste but he was very happy and say can live with that as long won't burn, other than that the laptop seems very well made

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality Built Laptop

    Posted
    ScottH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love this laptop. I have several Mac products and needed a sleek windows based laptop that’s fast and looks pro for work. Love the key board and Black looks awesome. Really fast and great battery life. Highly recommend. Purchased the surface book first. Then traded back in for the lap top. Hated the hinge on the Book. This is much better for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop for basic tasks/office work

    Posted
    LDNL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a laptop for emails and work and this has been great so far. The keyboard is really special and I love how stable it is, doesn't bounce back. The resolution is crystal clear. I forget sometimes that it's a touch-screen too. Works for what I'm looking for at the moment. Lastly, weighs like nothing and the design of the entire laptop is just so sleek.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop, with a major flaw

    Posted
    Yodi
    • My Best Buy® Elite MemberElite Member

    As a longtime mac user, I was hesitant to make the switch. I love Windows 10, and for the most part I enjoy this laptop. My major gripe is the keyboard, specifically the difficulty I've had with cleaning. I have followed the cleaning instructions to the letter, with no luck. I would recommend this to a friend, but would warn them of the difficulty cleaning alacantara.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for school and work!

    Posted
    Gabi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was super undecided as to which laptop would best serve my lifestyle. I needed a light weight but efficient laptop that I can take To work and school. This fits both needs perfectly. The sales associate guided me and o could tell it was just a sales tactics but a true desire to help steer me in the right direction.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Gabi,

      We're ecstatic to hear you had a wonderful experience with our friends at Best Buy, and decided to go with Surface Laptop 2! We can't get enough of the light weight efficiency of Surface Laptop 2, and how well it works for students and professionals alike. We're thrilled to have you in the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Laptop!

    Posted
    Celica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed something that would help me in college and this definitely is what I was looking for! I can use it as a regular laptop or I can use it to write notes with the special pen. I can be typing notes and adding some little sketches for reference. Totally recommend this for students and anyone looking for an amazing product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not what i expected

    Posted
    CMIRAM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I bought this computer i was thinking on a normal use. My actual configuration is the PC+Dochinkg and 2 1080 Screens. The truth is that it’s not a good computer. It gets hot, the trackpad is the worst thing i have ever used. I bought it last Wednesday .. today is Monday and I’m seriously thinking in returning it back to the store.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out. We're sorry to hear you're experiencing some difficulties with your Surface Laptop 2. We would love to chime in to let you know that we deeply care about your experience, and we would love to help you love your new device. We have gone ahead and alerted our specialized care team, and they ready to assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1902111930225.

      We look forward to assisting you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great price for an awesome computer

    Posted
    RyanN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As our current laptop, macbook pro, was getting older we have been looking into desktops and laptops. While doing my research I came across this computer and saw that there was only a few in stock. Looking at the price it was a steal on a great computer. We love our Surface laptop and we recommend this laptop for everyone! Great speed and easy to use!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Ryan,

      Thanks for taking the time to share your experience with the community. We're thrilled you decided to give Surface Laptop 2 a try. We work hard to provide our customers with this powerful yet lightweight device with battery that lasts all day. We're delighted to hear we've hit the mark. We know switching operating systems can be a daunting task, which is why we have some great tips for making the switch to Surface. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very nice and excellent build quality

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I returned this device for a Surface Pro 6 when it went on sale, I did think this was a very nice device. The build quality outstanding and it looks great. The boot time is quick and the Microsoft Hello sensor works great. I would recommend this product for anyone looking for a low profile windows laptop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    TK2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am really enjoying this laptop so far. It is very compact and sleek. The black matte finish is really nice. The machine is fast, and I love the fact I kind sign in just by looking at the screen with Windows Hello. The screen resolution is very good. I also like the fact I can run full Windows Office programs in it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT LAPTOP

    Posted
    CODYS
    • My Best Buy® Elite MemberElite Member

    REALLY ENJOYED THIS LAPTOP SO FAR. VERY FAST. THE 8TH GEN PROCESSORS MAKE A HUGE DIFFERENCE. I BOUGHT BECAUSE I WANTED SOMETHING THIN AND LIGHT AND THIS IS EXACTLY THAT. THE BUILD QUALITY IS UNBELIEVABLE. I HAVE OWNED BOTH PC'S AS WELL AS MAC'S AND THIS IS BY FAR MY FAVORITE LAPTOP I HAVE EVER OWNED. BUY. THIS. LAPTOP.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement with the community! We're thrilled that Surface Laptop 2 has been the perfect lightweight yet powerful machine for your needs. We hope you continue to enjoy taking powerful performance wherever you go with Surface Laptop 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent laptop

    Posted
    Consuelo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed a new computer and was unsure whether to buy Apple Mac or surfaces laptop 2 I am glad that I bought surface device Easy to set up and it’s a Microsoft product so it is very easy to use. It is very slim. Has nice touch to it and keyboard feels luxurious , I highly recommend this laptop . It is worth the money I spent

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Laptop 2 a try! We're delighted that this powerful machine has been the perfect fit for you! We appreciate you taking the time to call out your favorite features such as its sleek design, and ease of use. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Easy Peezy!

    Posted
    Jojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Light weight and so easy to use! I am in love with this new windows laptop! I was trying to decide between Apple or Windows, I absolutely made the right choice for me. The size of this laptop allows me to take it with me wherever I go and not feel like I am lugging it around. It fits right in my purse!

    I would recommend this to a friend