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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 493 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 22 reviews

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 493 Reviews
  • Rating: 5 out of 5 stars

    Well made alternative to the Mac laptops

    Posted
    JCBLKY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am a Mac user, got this for my wife who is a windows user. She loves it. I have played with it and have to admit it is a really nice computer. Probably the best windows experience I have had. I really like the touch screen which I wish Apple would adopt on their MacBooks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    TK2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am really enjoying this laptop so far. It is very compact and sleek. The black matte finish is really nice. The machine is fast, and I love the fact I kind sign in just by looking at the screen with Windows Hello. The screen resolution is very good. I also like the fact I can run full Windows Office programs in it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop

    Posted
    Consuelo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I needed a new computer and was unsure whether to buy Apple Mac or surfaces laptop 2 I am glad that I bought surface device Easy to set up and it’s a Microsoft product so it is very easy to use. It is very slim. Has nice touch to it and keyboard feels luxurious , I highly recommend this laptop . It is worth the money I spent

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Laptop 2 a try! We're delighted that this powerful machine has been the perfect fit for you! We appreciate you taking the time to call out your favorite features such as its sleek design, and ease of use. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    GREAT LAPTOP

    Posted
    CODYS
    • My Best Buy® Elite Member

    REALLY ENJOYED THIS LAPTOP SO FAR. VERY FAST. THE 8TH GEN PROCESSORS MAKE A HUGE DIFFERENCE. I BOUGHT BECAUSE I WANTED SOMETHING THIN AND LIGHT AND THIS IS EXACTLY THAT. THE BUILD QUALITY IS UNBELIEVABLE. I HAVE OWNED BOTH PC'S AS WELL AS MAC'S AND THIS IS BY FAR MY FAVORITE LAPTOP I HAVE EVER OWNED. BUY. THIS. LAPTOP.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement with the community! We're thrilled that Surface Laptop 2 has been the perfect lightweight yet powerful machine for your needs. We hope you continue to enjoy taking powerful performance wherever you go with Surface Laptop 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Tusc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am not a techy person so I was a bit intimidated. However it works great everything at my fingertips I love the touch screen. My only issue has been uploading photos as it says I don’t have enough memory but I think I’m doing something wrong. It’s probably user error

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Peezy!

    Posted
    Jojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Light weight and so easy to use! I am in love with this new windows laptop! I was trying to decide between Apple or Windows, I absolutely made the right choice for me. The size of this laptop allows me to take it with me wherever I go and not feel like I am lugging it around. It fits right in my purse!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my new computer and mouse so much!

    Posted
    Leti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Ma father bought me these items as a birthday gift and it has been so wonderful waking every day and working! The mouse is so fun and easy to turn off and on. The laptop is so light, fast and fabulous! Solid state has change my life and watching any video is such a treat - the speakers and this thing are AWESOME!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great compliments! We're delighted to hear how you're enjoying your Surface experience so far. Surface Laptop 2 is certainly a beauty to behold, between its brilliant display, and elegant design. With its incredible battery life, and powerful performance, we hope you enjoy taking this machine along for all your day-to-day tasks.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Quick and compact

    Posted
    Patti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have been using this now for a month and still loving it. It is so light weight and fast. The start up time compared with my other laptop is incredible. I have been able to do my notes for work, check email and watch Netflix's without any problems which is what I needed it for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek & Fast

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pretty good laptop. It’s sleek and lightweight, I mainly occupy it for college and it does it’s job. I love love love the keyboard, while typing the keyboard doesn’t make any noise which is good! The color is absolutely gorgeous. I really enjoy all aspects of this laptop. Let’s see how long it lasts!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Product and Ripe Off

    Posted
    ADWW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very bad and complete waste of money. I just got this laptop 24 days ago and paid a thousand dollars for a computer where the keypad doesn't work and you can't right click, scroll or highlight anything. Very disappointing, will be getting a Mac.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking the time to reach out. We're truly sorry to hear you been experiencing some difficulties with your new Surface Laptop 2, and our specialized care team is standing by to assist. To receive assistance, please use this link here: aka.ms/SurfaceCustomerCare, to fill out a ticket using this unique reference ID we've created on your behalf: 1906256190667.

      We look forward to hearing from you!

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Was defective

    Posted
    Pree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had it for a month now and I really wanted to like this laptop, but it has crashed a number of times in the last week or so. Probably has some kind of hardware issues because I have never seen these many "blue screens of death" in my entire life. It is going back to the store.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out and let us know about your Surface experience so far. We're sorry to hear about the difficulties you have been experiencing. We certainly expect more from our devices, and we would love to take the time to offer you some specialized care to get you up-and-running with your device. To accept this specialized support, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1902089580222.

      We are eager to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Haven’t used much yet

    Posted
    TaraR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Generally is great so far. Boot up is extremely fast, which is awesome. Transfer of files from external hard drive to OneDrive is a bit slow. Also, streaming doesn’t sync up properly with my Bose wireless headphones (only plays out of one ear). Screen looks great and it’s light, portable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my new laptop.

    Posted
    Lily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I very much liked my old Toshiba and would have looked for another were it available. I surveyed my college students as to which they liked and it was The Surface Laptop 2 that was recommended most. I am very pleased with it. It surpasses my Toshiba in speed and performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so great!

    Posted
    bcbu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I switched from a mid-2012 macbook air and I'm very happy with this laptop! I really didn't like the new macbook airs so I knew it was time to make the change. The screen is beautiful and adjusting to the new operating system has been pretty easy. The black is sleek and I love the overall feel.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you chose to give Surface Laptop 2 a try! It sounds like you're loving the ease of use, as well as brilliant display all in one sleek package. We know that switching operating systems can be quite a large task, which is why we have some handy tips to help you adjust. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Like the design

    Posted
    RasDama
    • My Best Buy® Member

    My cousin saw it in store, asked for it, and I have ordered one for her. We have plenty of laptops in market with windows OS.I still wonder why can’t Microsoft provide office 360 for free with MS laptops? It makes the MS laptops little better when compared with other windows laptops in market.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop

    Posted
    BjoInHtown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was in need of a replacement laptop and had heard good things about the Surface Laptops. It is probably more computer than I actually need. It has an excellent display, great battery life, perfect size and weight, and quick boot up and shut down time. I am very pleased with my purchase!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excellent Surface experience with the community. We're delighted to hear about how Surface Laptop 2 has exceeded your expectations. We hope you continue to enjoy the impressive speed, long lasting battery and lightweight design of this powerful machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop!

    Posted
    Gear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the ease of opening the laptop, ease of startup, met my basic needs for email and internet, sure it is capable of mich more. I love the fact that the keyboard does not feel cheap and i love the touchscreen. Works so much better than an older model i had years ago.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Laptop, Not so nice deal

    Posted
    Exiled
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got this for my wife and within 3 weeks, it's discounted $550 on a deal of the day. Very disappointed, but that's my just luck...Laptop works fine, but she's only turned it on 1 time in those 3 weeks, so I cannot comment any further yet. We'll see how it holds up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Solid On-the-go option from Microsoft

    Posted
    sdgvsdgsdgsg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The surface laptop 2 is a well-designed, attractive, and capable device. The device is sturdy without feeling bulky, and the keyboard is one of the nicest I've ever had the pleasure of typing on. Performance is good, even great at times. Battery life is average for the most part.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there

      Thanks for calling out some of your favorite features of Surface Laptop 2 to the community. We're delighted to hear you're loving your Surface experience so far. It sounds like you're especially loving the luxurious feel of the signature Alcantara material that is integrated into your keyboard for a premium typing experience. All this and more make this device a remarkable one!

      In regards to the battery life, we have some great tips to help you optimize your device to make the most out of each charge. Check out our tips here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      We hope you continue to discover all there is to love about Surface Laptop 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome laptop for school

    Posted
    Steph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This laptop is the best laptop I have ever owned. Definitely a big upgrade from my little purple HP. I was convincing myself to get a MacBook Air but the salesman told me the surface laptop can do so much more, which is true. I am very happy with the purchase I have made!

    I would recommend this to a friend