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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 452 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 21 reviews

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 452 Reviews
  • Rating: 5 out of 5 stars

    The Best laptop i've ever own...brutally fast

    Posted
    Ritler59
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Well is been a while and finally the best laptop I've ever owned, this unit is fast, light and a great battery life. I feel great all around and the performance is top notch...I wish it had an expansion slot and maybe another usb-C and maybe an hdmi port.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    AmyK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My son's MacBook got stolen, and we decided to replace it with the Microsoft Surface 2. He LOVES it. We were told it was comparable to the Mac, and my son actually prefers the Microsoft over the Mac. The touchscreen is a plus, and the color quality is fantastic.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Amy,

      Thanks for choosing to give Surface Laptop 2 a try. We're delighted to hear that your son is loving his new device. We know learning the ins and outs of a new device can be a challenge, which is why we're here to help. If he's interested, here are some tips for navigating Surface with Windows 10: https://support.microsoft.com/en-us/help/4023435.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The best ultrabook!

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The surface laptop 2 is the most premium looking and feeling piece of hardware I have ever owned, from its sleek design to tough build. It is great inside as well with its software, new generation processors and excellent speeds. I highly recommend,

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chris,

      Thanks for the glowing recommendation! We’re big fans of the sleek and stylish design of Surface Laptop 2. An added unique design of your Surface is Windows Hello, which uses facial recognition to sign you into your Surface Laptop 2. To learn more about Windows Hello, click this link here: https://support.microsoft.com/en-us/help/4028017/windows-learn-about-windows-hello-and-set-it-up.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    Shortie360
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was recommended this laptop at the store. Once I got it home and up and running I was more than happy. It’s exactly what I was wanting and more. The touch screen is very helpful and the battery life is amazing as well. I would recommend it highly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Light weight and nice look

    Posted
    Carriehed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The laptop weighs light and has touchable screen, which is convenient and good feature. However, it doesn’t come with free Microsoft software (e.g. words, excel, etc) installed, which I would expect that most of the new laptops shall have...

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you decided to go with Surface Laptop 2! Your new Surface device comes with a trial period of Office 365, which includes Microsoft Word and Excel. Once the trial period ends, you can choose the Office 365 plan that suits your needs. If you have any other questions about Office 365, feel free to reach out to our wonderful support team here: https://aka.ms/AA4rbq6.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great computer.

    Posted
    Winger53215
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This computer does everything I expected it to do. With the solid state drive it boys really fast. The screen resolution is very vivid. This is s great dependable laptop so far. I am impressed with it's thickness and light weight design.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works perfect

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am very impressed with this laptop. I was trying to decide between this and the macbook, I am very happy that I chose this one. The look and feel are very good and it operates great. I would definitely recommend this to anyone.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Danny!

      Welcome to the Surface family! We're happy to hear we were able to impress you with the Surface Laptop 2. We designed that device to be powerful, stylish, and portable all in an effort to empower our users to do more, and we're glad to hear it was a success with you.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    ykktesla
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was skeptical when I purchase the Microsoft Surface laptop, but the Best Buy salesman sold me on the features - good picture, fast processor, long battery life, durable hinges, heat vents on the sides, lightweight and good price. So far so good!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the great shout-out! We're glad our friends at Best Buy could help you find the perfect fit with the Surface Laptop 2. We hope you are enjoying the sleek lightweight design, along with powerful performance and long battery life.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best PC on the market!

    Posted
    Bobonewton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been a Apple user since the early 2000s. I had to get a windows computer because the running windows on Mac I really don’t like it. I researched for a couple of weeks. Everything about this computer I love.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Like MacBooks used to be

    Posted
    Brianjohnson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had a MacBook Pro since 2011 and i decided to upgrade. I was disappointed in the quality and lack of features of the new MacBooks and decided to take a look at the surface laptop. Glad I did keyboard feels awesome. High quality feel all around.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Brian,

      Welcome to the Surface family, we're delighted to have you! We're glad you're enjoying the quality design of Surface Laptop 2. We know switching operating systems can be a daunting task, which is why we have some great tips to help you get to know your new device. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very easy to carry and simplistic design

    Posted
    Aldotsk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very nice design, easy to carry for power cord as well as the color burgundy fits very well with the Logitech mouse that I bought. The keyboards typing reaction feels soft and has great feedback. Speed performance is also fast too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Microsoft- Here to stay

    Posted
    Researcher
    • My Best Buy® MemberMember

    Wonderful design & specs. This laptop of course has some minor drawbacks like outdated ports but when you start using this bad boy, you will feel so comfortable that it outweighs its minor flaws .Microsoft has a vision and is here to stay.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your experience with your new Surface Laptop 2. We're so glad you're loving the sleek design, and powerful specs so far. We appreciate your honest feedback, and we would like you to know we're sending your input up to our team. It's important to us to be in tune with our customers needs, so we're thankful you reached out. We hope you continue to enjoy Surface Laptop 2!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Easy to use and set up

    Posted
    MFG129
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this computer for my daughter and she loves it. She was able to connect to her phone and printer in minutes. She is off to college next year and this computer is just the right size for running around campus. Very happy with the purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing about how your daughter is loving Surface Laptop 2! We're delighted that the long battery life, and lightweight design have been the perfect fit for her upcoming college experience. Our team is wishing her the best at school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surprisingly good

    Posted
    Janusz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Unboxing and setting up everything was very smooth and easy. Transfer of all files both way, traditional via usb stick and through online services went really well. So far after couple weeks of experience battery life is great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Light, Fast Laptop

    Posted
    JJJP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got the I5, 8GB , 256 model in black. This laptop is light and fast. It also has Windows Hello facial recognition which, so far, has been flawless. The only downside is that it is a little pricy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great hybrid

    Posted
    BaggiestB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you’re looking for a hybrid laptop tablet then this is the one for you. Unfortunately battery life is only mediocre at best with our typical use getting around 4-5 hours before having to charge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop computer for work

    Posted
    Juzi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love this computer. Easy to work with, not too heavy. Love the speed of the processor. Comes loaded with some programs which comes in handy. The screen is divine!!! Love the clarity. A little pricey but well worth it. Highly recommend it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement about Surface Laptop 2 with the community! We're thrilled to hear that you're loving the brilliant display, and powerful performance so far. Welcome to the Surface family, we're delighted to have you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love love love

    Posted
    Mrsmellow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I spent 3 weeks looking up the best laptop for me, and this one is it! I love the cobalt blue, the touch screen is super handy, and the screen is gorilla glass so you don’t need a screen protector.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that after weeks of research you decided to go with Surface Laptop 2! Surface truly brings a personal touch to your device with different color schemes and programs, such as Windows hello which you can learn more about here: https://support.microsoft.com/en-us/help/4028017/windows-learn-about-windows-hello-and-set-it-up. We hope you enjoy your new Surface device, and welcome to the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop for anyone

    Posted
    BettyLou
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love the color of my Surface Laptop 2, Cobalt Blue. Enjoying the touch screen, sweet. Surface Laptop 2 is light weight, ease of carrying from one room to another and the speakers are terrific!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great keyboard

    Posted
    bryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    No complaints about this slim laptop. In love with keyboard and mouse pad. Materials are top notch on this laptop, you feel the quality as soon you touch/ open the laptop. Good job Microsoft! Cons: needs Type c outlet/charger

    I would recommend this to a friend