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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 491 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 22 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 54 Reviews mentioning:
display
  • Rating: 5 out of 5 stars

    Fast speed from one screen to the next.

    Posted
    Shyanna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the laptop! I enjoy the qualities it has with it being touchscreen and quick at multiple screens being open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lightweight and great screen resolution.

    Posted
    djoshin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sleek and lightweight. Screen resolution is excellent for a laptop. Responsive wireless connections. Only issue is touchscreen sensitivity outside the center of the pad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop

    Posted
    Imrunningoutofnicknames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fast, plenty of power, great screen, and lightweight!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Light weight and nice look

    Posted
    Carriehed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The laptop weighs light and has touchable screen, which is convenient and good feature. However, it doesn't come with free Microsoft software (e.g. words, excel, etc) installed, which I would expect that most of the new laptops shall have...

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you decided to go with Surface Laptop 2! Your new Surface device comes with a trial period of Office 365, which includes Microsoft Word and Excel. Once the trial period ends, you can choose the Office 365 plan that suits your needs. If you have any other questions about Office 365, feel free to reach out to our wonderful support team here: https://aka.ms/AA4rbq6.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Light weight, quick start, sharp image

    Posted
    Will
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Excellent laptop. I would recommend to anyone for personal or professional use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love love love

    Posted
    Mrsmellow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My husband and I spent 3 weeks looking up the best laptop for me, and this one is it! I love the cobalt blue, the touch screen is super handy, and the screen is gorilla glass so you don't need a screen protector.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that after weeks of research you decided to go with Surface Laptop 2! Surface truly brings a personal touch to your device with different color schemes and programs, such as Windows hello which you can learn more about here: https://support.microsoft.com/en-us/help/4028017/windows-learn-about-windows-hello-and-set-it-up. We hope you enjoy your new Surface device, and welcome to the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    I paired it with surface dock

    Posted
    Slake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am enjoying my surface very much. With the lightness you can carry it virtually anywhere and the interface with Dock and a larger screen and keyboard it's also great doubling as a desktop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    TK2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am really enjoying this laptop so far. It is very compact and sleek. The black matte finish is really nice. The machine is fast, and I love the fact I kind sign in just by looking at the screen with Windows Hello. The screen resolution is very good. I also like the fact I can run full Windows Office programs in it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it. Works like a charm !

    Posted
    4Vegan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent battery life , fast RAM, excellent display screen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Compact Laptop

    Posted
    tbro21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Lightweight, compact, great battery life, and plenty of power for all but gaming or very CPU intensive applications. The screen looks fantastic and the overall fit and finish is first rate.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great laptop

    Posted
    Metoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the 'crisp' look of the screen. Good weight, very light.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best laptop on the mkt if no need for USB-C

    Posted
    MMMM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pros: Sleek design, Great screen, Battery life, Keyboard Bad: No USB-C The only drawback of this laptop is that it does not have USB-C. But do not think it is a huge drawback in 2018/2019.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Screen, processor and built are great

    Posted
    Rowieust
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Its comparable to macbook air but have advantage in touch screen. Its a great laptop and have no regret in buying it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Coolest Laptop Ever

    Posted
    FitbitBlaze
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop is amazing! Screen touch, fast, great battery life, etc. Very happy with purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Laptop

    Posted
    Estong
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A great and perfect laptop for browsing to keep you updated and paying bills online. And also watching Netflix and Hulu. Screen resolution was so crisp.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome laptop

    Posted
    Loads
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Amazing laptop, the surface pro 2 laptop has worked awesome. It is a great buy, the speed and storage, size/weight and screen quality is top notch. Also touchscreen capability is key...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    light weight easy to use

    Posted
    Looo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    surface laptop is very easy to use. the SSd processor seems very fast. the picture is very colorfuul & crisp

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing product so far

    Posted
    Frogbob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've had it just about a month and it's done amazing so far. Great battery life, sleek design, super fast. I purchased a docking station, it even runs three screens really well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for what I do with it.

    Posted
    Floppy53
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the speed. Its easy to use. I like the sharp display.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop

    Posted
    HeadphoneJones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great size and obviously built with quality. More than adequate memory and hard drive capacity for future software installations. Touch screen is sharp, clear and colorful.

    I would recommend this to a friend