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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 452 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 21 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
touchpad
  • Rating: 3 out of 5 stars

    Underwhelmed...Not the quality I expected

    Posted
    CardzFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The screen, size, keyboard and overall system performance...decent. HOWEVER, the power supply stopped working and had to be unplugged from the wall to reset the it the first evening I had it running. Touchpad was horribly loud. Touchpad full clicks made the laptop sound like junk. Even using the tap function with the touchpad produced a pop when tapping on the lower half.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your experience with Surface Laptop 2. We are passionate about helping each and every one of our customers love their device, and we would love to offer you some specialized assistance to help you get up-and-running successfully. To accept this specialized care, please begin by filing a ticket with our team here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1903018580255.

      Our team is looking forward to listening to more details about your experience.

      We hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Not what i expected

    Posted
    CMIRAM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I bought this computer I was thinking on a normal use. My actual configuration is the PC+Dochinkg and 2 1080 Screens. The truth is that it's not a good computer. It gets hot, the trackpad is the worst thing I have ever used. I bought it last Wednesday . . today is Monday and I'm seriously thinking in returning it back to the store.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out. We're sorry to hear you're experiencing some difficulties with your Surface Laptop 2. We would love to chime in to let you know that we deeply care about your experience, and we would love to help you love your new device. We have gone ahead and alerted our specialized care team, and they ready to assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1902111930225.

      We look forward to assisting you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Amazing Design-Beautiful. Would recommend laptop

    Posted
    itsallgoode9
    • My Best Buy® MemberMember

    I just started using this and absolutely love the design of the latptop (matte black). The screen ratio is great and wish all laptops would move to this taller ratio. 16:9 is a terrible ratio in general for productivity, IMO and it's especially terrible on small screens, such as a laptop, so I'm glad to see Microsoft bucked this trend. The keyboard is super quiet but doesn't feel squishy at all, which is a surprise, and the keys themselves have a bit of a soft touch finish to them which is very nice. With a keyboard this quiet I found it a little odd that trackpad is so loud when clicking. I much prefer the more solid feeling mac trackpad, although that's not saying the MS trackpad is bad, it's just different. It's pretty much a non issue, but something worth pointing out. Design-wise, I don't like that the bottom half of the clamshell has angled edges and I think it would look much nicer (even if it made the overall product thicker) if the bottom half of the clamshell had perpendicular edges like the screen does. Overall I'm ecstatic to be back on a windows laptop and will proudly, smugly, open up this laptop, with the glossy Windows logo, in Mac-centric design agencies where I normally work.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your incredibly detailed review of Surface Laptop 2! We're thrilled you're loving the sleek design, as well as brilliant display this powerful device has to offer. We're delighted you took the time to share your excitement with the community, and we hope you continue to enjoy. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    3rd surface product

    Posted
    wagba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was wanting a laptop coming from my surface pro 4. I wanted to try something other than just "Surface" line. I bought a HP laptop returned got way to hot. I then purchased a Lenovo Thinkpad was way to bulky not a great laptop overall touchpad etc. I was set on going to an Apple MacBook pro with the touch bar. I spent several days researching when I was talking to employee about the MacBook he asked what all I use my computer for etc. He asked if I had looked at the Surface Laptop I told him I had not and really wanted to go back to an Apple computer. As Specs go the surface is as good if not equal to MacBook Pro just missing usb C & touch bar. I already had the Surface dock so missing out on the usb C did not bother me to much. After a few hours in the store I decided on the Surface Laptop 2. I saved almost $700 comparing to the MacBook. I have been using exclusively Windows for the last 2 years so there was no big transition for me. I have no negatives about this unit Microsoft has stepped up their game with there hardware. If anyone is a die hard Apple fan as I was maybe give Microsoft a shot. Screen looks great track pad is the only area I wish was more "Apple" like. All in all great purchase and will use for many years.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Wow, thank you so much for the amazing review! We're thrilled to hear you decided to go with Surface Laptop 2, and that you were able to save some money! We're truly grateful you decided to leave some feedback about your experience shopping for a new device for the community. We have no doubt that it'll be helpful for others that are looking for their perfect device.

      Cheers,

      Heather
      Surface Customer Care Microsoft