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Customer Ratings & Reviews

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Burgundy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 452 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 21 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
usb
  • Rating: 4 out of 5 stars

    Quality laptop with one glaring miss

    Posted
    Stuart
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is probably one of the best laptops out there today as far as ultra books go. Great build quality, beatiful construction, and impressive screen with nice resolution. This version finally has 8th gen intel chips which help with the performance immensely. One negative is the lack of connectors. You get one measly USB A port and a mini display port. Much of the competition has thunderbolt or at least USB C.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Stuart,

      Thanks for the high compliments! We're thrilled that Surface Laptop 2 has exceeded your expectations so far. We're very proud to offer our customers a more powerful experience with 8th generation processors, as well as brilliant display.

      We also appreciate your honest feedback. We are very interested in hearing what our customers have to say about our devices, and we will continue to listen to customers like you.

      We hope you continue to discover all Surface Laptop 2 has to offer.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Get this laptop.

    Posted
    mercuryaces
    • My Best Buy® Elite MemberElite Member

    If you are in the market for a laptop for college. Stop looking. You found it. This laptop synthesizes form and function perfectly. You are getting apple grade build quality, with superior performance, at a lower cost. Especially if you take advantage of the $300 off deal currently going on. Typing is comfortable and enjoyable, thanks to the travel and bounce of the keys, in union with the soft alcantara fabric. The screen is bright and vivid, with amazing color accuracy. It is also touch enabled. The only downside to this laptop is the lack of USB-C. Everything else about it is just perfect.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there!

      Wow, what a wonderful review! Thank you so much for taking the time to leave your thoughts on the Surface Laptop 2. We're so happy to hear that you are enjoying it so much. We hope that continues well into the future.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Casual Laptop

    Posted
    EnriqueMtz722
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This laptop is absolutely stunning. Let me start with the hardware, I orginally bought the cobalt blue and my god, did it look absolutely stunning, however, I switched it out for the black model and I'm even more impressed. It is so thin and light, making it perfect for traveling or students going class to class, like myself. The keyboard feels really nice to type on with nice responsiveness and the fabric alcantera palm rests are really comfortable and inviting. Performance is awesome for casual people that want to surf the net or do very very light media editing. However, I'm packing the I5 model and it excels and is fast at the tasks I do, which is word typing, power points, surfing the net, and reading online books. Media consumption is great too, however, there are black bars more present on this because of the 3:2 aspect ration. Amazing screen with very responsive touch too. Battery life is phenomenal, pulling in 8-9 hours of constant use on the internet, media consumption and Word typing. I have only two gripes with the laptop: Weak integrated GPU Only 1 USB type-a port. Long short is that, if you are a student or someone that is going to use it for browsing the internet or a lot of typing and dont mind the 1 USB port, then this laptop is for you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost there but not quite

    Posted
    Justadude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wound up returning my Surface Laptop 2 as it did not get anywhere near the advertised battery life and had some imperfections in the finish. Real use battery life was more commonly to be around 7 hours. This was a deal breaker for me as I was aiming for something to get 9 hours while this laptop has an advertised use of 14.5 hours I believe. I knew I wouldn't get 14.5 but when I got only about half I was not at all happy. What I did enjoy was the experience to use Microsoft branded computers and see how they did. For those who aren't aware, Microsoft accessories have held a type of esteem similar to Apple since the 80s and 90s. They do have a reputation to get things right so my curiosity was whether this transferred to their products. I considered the Surface Book but the loose hinges, poor battery life for the tablet and albeit goofy look when collapsed steered me away. All I was after was mainly a laptop so the while the Surface Book is impressive, it's still in it's Freshman or Sophomore release. The Surface laptop on sale and fitting the bill more so as a laptop with a cleaner cut made it immediately appealing. Then I started using it. The keyboard feels gummy at first. As though when you press down there is a rubber pad your key hits which is cushioning every strike. It is simply different but overall the key travel and resistance were great. The hinge on this is also solid and feels like a winner. The screen is also a great resolution and picture quality is stunning but be sure to check it out in store for the refresh rate. When watching movies there is more of a slideshow effect where you see each frame so there is no fluid motion. I did not notice ghosting as some users experienced. The sound could use more low end but the speech in all media is spot on. You will easily understand what anyone is saying at all times so you should know this laptop excels at something. If you're like me, watching movies and muddy sound is a no-go. Performance was not an issue and honestly this felt like a laptop to compete with a Macbook... except for the battery life and the lack of USB C support. It is almost there but not quite. I would still recommend it but you should know that you buy this with built in obsoletion. The moment a model is released which is more up to date with USB C, Battery life and perhaps a few other things here and there which are in fashion this guy will go out the window. I look forward to what Microsoft will offer in the future.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Laptop!

    Posted
    Doulon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Surface Laptop 2 is a great device. Here are my pros... 1. Lightweight and easy to carry around. 2. The screen is incredible, plus touch and pen support! 3. The keyboard is as good as they come on a laptop. 4. Quadcore processor has all the power I need 5. No Fan! - I despise fan noise, and this one has no fan and stays quiet. 6. The Alcantra fabric is a nice touch. 7. The Surface Dock compatibility makes working at my desk a breeze. With a little tweaking of the default settings, I can simply close my lid (put the computer to sleep) and throw it in my bag. When I get home I can put it on the dock and it wakes up without even opening the lid. I see a lot of people complaining about the lack of USB-C but I"m not sure that would have made the laptop any better. I had a laptop with USB-C prior to this and it was unreliable. Maybe in a few more years, USB-C will be ready as a reliable replacement. In short, this is a nice looking, powerful, and reliable laptop. One would be hard pressed to find a better alternative.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your Surface experience with the community. We're thrilled you're loving all Surface Laptop 2 has to offer so far! We are very proud to provide our customers with the very best in performance and innovation, as well as comfort and versatility all in one device. We're glad to hear we hit the mark! We hope you continue to discover all there is to love about Surface Laptop 2.

      Cheers,

      Jessica
      Surface Customer Care Microsoft