Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,067 reviews
Pros mentioned:
Battery life
Cons mentioned:
Usb port
Rated 5 out of 5 stars
Good all-around laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cobalt blue is beautiful. Great laptop for anyone looking for solidly built machine. Screen brightness and resolution is awesome. Very good battery life as well.
Two downsides there's only one USB port and no microSD expansion slot.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for taking the time to leave a review for Surface Laptop 2! We always enjoy getting feedback from the community on how we can improve our devices, and we'll be sure to pass this information on to the rest of our team. In the meantime, if you're looking for some additional storage options for your Surface we recommend checking out this link here: https://aka.ms/AA4rbqn.
Cheers,
Heather Surface Customer Care
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Best and most versatile laptop to date.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I hate shopping for technology. After months of researching top brands including Apple, I decided to go with the Surface Laptop and couldn’t be happier. Portability, speed, and function are second to none.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Cons mentioned:
Usb port
Rated 5 out of 5 stars
Great Small Laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Small size and how thin it was combined with all the features I wanted makes this the best laptop to take with me on trips. Love the lighted keyboard. Wish that it had one more full size USB port but other than that it is perfect.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Kelly,
Thanks for sharing some of your favorite features of Surface Laptop 2 with the community! We're delighted to hear you've found Surface Laptop 2 easy to travel with. We'll be sure to pass your feedback along to the rest of our team, and we're glad to have you apart of the Surface family!
Cheers,
Heather Surface Cusotmer Care
Pros mentioned:
Keyboard quality
Rated 5 out of 5 stars
Best laptop ever
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had been using a Chromebook for a while and it really wasn't getting the job done. Best Buy had this on sale for $200 off and my wife already had a Surface Book (which she loves) which I've also used when my Chromebook kicked it and it works great. I can say the same for this laptop. The matte black finish is gorgeous, the Alcantara cloth finish on the inside around the keyboard makes your writs feel wonderful when typing on the excellent keyboard, and the keyboard itself is amazing to type on. I don't really sue the touchscreen much if at all since it's a laptop and not a tablet but when I have, it responds immediately and works great. I have had no issues running any Microsoft Office programs on here, watching Netflix and other online video streaming, or playing some light games like Minecraft.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Pros mentioned:
Keyboard quality
Rated 5 out of 5 stars
Great little machine - except for one thing
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
After comparing the Surface Book, Surface Laptop, and XPS 13, I finally settled on this machine. It's a great little device. The Windows Hello camera is quick, the keyboard is great, the trackpad is nice, the screen is excellent, and the performance is quiet good. I expect the Alcantara will probably show wear eventually, and that's brings us to the one fault: this machine is designed to be used up and thrown away. There's no real way to replace the battery or keyboard. I'm hoping to get 5+ years of happy use out of it like my last Surface, but it makes me sad to see a machine that cannot be serviced and then live a second life.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the review! We always love getting feedback from the community. We truly believe that the Alcantara material brings a unique and comfortable feature to Surface Laptop 2. To help care for your keyboard, here are some tips on maintaining your Alcantara material: https://support.microsoft.com/en-us/help/4023504/surface-clean-and-care-for-your-surface.
Cheers,
Heather Surface Customer Care
Pros mentioned:
Battery life, Speed
Rated 5 out of 5 stars
Great laptop
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Style and speed. Long battery life. Go beyond the traditional with new Surface Laptop 2. Featuring improved performance and the full Windows 10 Home experience, slip it in your bag and make every day more productive.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Keyboard quality
Cons mentioned:
Usb port
Rated 5 out of 5 stars
great keyboard
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
No complaints about this slim laptop. In love with keyboard and mouse pad. Materials are top notch on this laptop, you feel the quality as soon you touch/ open the laptop.
Good job Microsoft!
Cons: needs Type c outlet/charger
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Great Sleek Laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this computer for my daughter because she needed a Windows Operating system unit. She uses it for school and loves its elegant styling and light weight. It is also fast and does not fail when operating.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
awesome laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
i have the surface laptop 2 and the surface pro 6 -- and both are amazing-- the surface laptop is just and incredibly fast and beautiful laptop. i then to use the laptop on long road trips- if i wanna place it on my lap ---
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for letting us know how you're loving your new Surface devices so far! We're delighted to hear that you're loving the design of Surface Laptop 2 to take with you on-the-go for long trips. We hope you continue to discover all there is to love with this powerful machine!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Ease of use
Cons mentioned:
Usb port
Rated 5 out of 5 stars
Surface laptops are awesome.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Surface laptops work perfectly with Microsoft apps and are easy to use. A great mobile laptop to take on the road! I like them so well I have 2 of them! The only downside is the lack of multiple USB ports.
I would recommend this to a friend
Pros mentioned:
Battery life, Keyboard quality
Rated 5 out of 5 stars
Awesome laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this laptop after researching many others. I bought it primarily to use for online classes. It has been easy to use. Battery life is very good. The keyboard is comfortable to type and is very responsive
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Saved me!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I just got this laptop a month ago and its just wonderful! I had an old laptop for a couple of years, so I really love how fast the start up and shut down is on this laptop. Just the other day I was working on something important and i wasnt paying attention to the battery and it shut down. I was devastated, BUT I turned it back on and it was all thereT - T so yeah I’m in love!
The batter life is long but not as long as it said it was. Its not that big of a deal though.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
Thanks for taking the time to share some thoughts about your recent experience with Surface Laptop 2! We're absolutely thrilled to hear the project you were working on was still there after your Surface came back on, we completely understand how nerve-racking that can be! In regards the battery life of your Surface Laptop 2, we have a great resource on maximizing the potential of your battery life with Surface here: https://aka.ms/AA4r434.
Best,
Heather Surface Customer Care
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Lightweight, fast, powerful
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is exactly what I wanted. Lightweight and easy to carry with me as I use it everyday wherever I am. It’s fast and powerful processor allows me to do what I need to do to run my business from anywhere.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Fast reliable and sleek. Great all around laptop!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got a great deal at $995 and would recommend one to anyone looking for a fast light and reliable laptop. Looked around for a couple of weeks and this was my final choice and I am happy with it overall,
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue
I would recommend this to a friend
Pros mentioned:
Keyboard quality, Speed
Rated 5 out of 5 stars
Love the touch pad! Amazing camera!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really enjoy the material of the keyboard. As well as the touchpad effect of the screen if I don’t feel like typing. The speed is wonderful and the camera honestly is better quality than mine phone.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Pros mentioned:
Keyboard quality
Cons mentioned:
Usb port
Rated 5 out of 5 stars
Great Laptop for a Human
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Laptop has a great keyboard and screen with a 3:2 aspect ratio. My only complaint is the lack of io. It only has a usb 3.0 port, micro hdmi, 3.5 mm, and a surface connector for charging. No thunderbolt 3.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Casey,
Thanks for the feedback! For more port options than what comes with Surface Laptop 2, Microsoft has Surface Dock. In addition to offering multiple USB and Mini DisplayPorts, Surface Dock gives your Surface the power of a desktop. If you would like to check out Surface Dock, our partners at Best Buy have one here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
Cheers,
Heather Surface Customer Care
Pros mentioned:
Keyboard quality, Weight
Rated 5 out of 5 stars
Wonderful computer, great color, good size
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am in love with this computer. It's so light and the color is super awesome. I love the material on top of the keyboard and I really enjoy the overall interface. Would purchase again in a heartbeat.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
nice for business not for anything else like games
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the size of it is great and portable, pretty thin like Apple Macbook.
sometimes get slow but when i turn it off an on again gets better, its good for study or students but its little pricey but this one have a great resolution and good sound system. recommended :)
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Great lap top for beginners.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great lap top light and fast. Easy to carry to do homework and work in general. I recommend it to anyone who wants to be a great essential worker. I would buy it again for sure
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Pros mentioned:
Battery life, Weight
Rated 5 out of 5 stars
Super light, great battery life and keyboard
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazingly light. Really nice screen with a great keyboard and battery life. Windows hello is very convenient. There can be a bit of fan noise but it keeps the laptop cool. Highly recommended.
This review is from Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the review! We're thrilled to hear you're enjoying the convenience of using Windows Hello with your new Surface Laptop 2, and we appreciate you recommending Surface Laptop 2 to the community.