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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1067 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the Surface Laptop 2's lightweight design and ease of use, praising its comfortable keyboard and excellent battery life. However, some customers expressed concerns about the limited number of USB ports and the relatively high price point. A few users also mentioned issues with heat generation and the power supply.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,067 reviews
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 4 out of 5 stars

    Haven’t used much yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally is great so far. Boot up is extremely fast, which is awesome. Transfer of files from external hard drive to OneDrive is a bit slow. Also, streaming doesn’t sync up properly with my Bose wireless headphones (only plays out of one ear). Screen looks great and it’s light, portable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Goodcomputer for a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had bought this computer during the black Friday sale, the specs were great for the price I paid, works fine with no problem, login is so easy and quick with the face recognition software, bought the black color and whoever saw it with me always liked the looks part of it, as mentioned so many times in many reviews, it should have come with the thunderbolt port, but I don't have much use for it so I don't miss it. Battery life is good, I get good 10 hours on one charge with screen brightness set to 75%, where I do casual browsing, some work related and watch movies, it charges almost in 2-3 hours, the charger is well made and light, The typing is fine with the keyboard, but the touch pad is not as good compared to the Apple touch pad with regards to multi finger gestures, it does the job, but, there is room for improvement. I own the Apple mac air 2018, when compare between the surface laptop and the 2018 mac air, the surface has better battery life and the sound quality is excellent.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your Surface experience with the community. It's great to hear you're making the most of Windows Hello facial recognition. This awesome feature makes signing in faster, easier, and more secure than ever before! We're glad you're enjoying the impressive battery life, and powerful specs of Surface Laptop 2. We appreciate your honest feedback, and we hope you continue to love all Surface Laptop 2 has to offer.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Way Better Than Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started with a surface pro 4 in 2015. I needed a new computer of some type for a new job. This is fantastic. I love the Pro laptop. So lightweight and easy to use. Buy this! Color is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved the surface line of products since the surface pro 2. The Surface Laptop 2 brings it to another level. Very fast and light weight. It works for casual or business environments.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Swete little unit!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaces a thick laptop and it's so easy to use. It is not a behemoth. Ports are limited but USB and wireless is pretty much all I need when traveling. Great screen too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, Sleek Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the computer has been great! It’s very fast and very sleek and accomplished everything I need and want. I can be running multiple programs at once with little to no lag.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    I loved this....while it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So switching from a Macbook to this computer was easier then i thought. I loved the keyboard, the fabric base and the screen was amazing! Also, facial recognition unlock? Get with the times apple! But...after going through updates somehow the model I was given was defective. Turns out there was corruption in the update that wrecked the computer. It’s a shame because I with a passion loved this computer and I hate that I had to go to Dell instead. Only criticism i could give was with the IO. Microsoft for some reason still uses USB type A which is fine. But a mini display port? I don’t even know if they make cables like that anymore. If i was more patient, i would have picked up another one of these in a heartbeat!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving some feedback about your time with Surface Laptop 2. We're truly sorry to hear you had to return your Surface due to an issue with an update. We'll be sure to pass your feedback along to the rest of our team, and we hope you get the chance to try Surface again in the future.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent computer. Fast, great form factor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Former MacBook Pro guy. Love this computer. Processor is fast, the form factor is sleek and love the touch screen functionality afforded by Windows 10. Love the face recognition for sign in.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted you're loving the powerful performance and sleek design of Surface Laptop 2. We're so glad you're making the most of signing in with Windows Hello! This is a great way to sign in more securely, and faster than ever before. We know switching operating systems can be a hefty task, which is why we have some great tips to assist you in making the transition. If you're interested, check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop for students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is the laptop touch screen, but it’s lightweight and easy to use. If you have an Android, you can connect your text messages to it also. Great for being on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Excellent laptop for your student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my son as a college solution. The weight is excellent and he is very happy with it. It seems to be the right mix of weight, computing power, and battery life.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how your son is enjoying Surface Laptop 2 for his classes. This sleek and lightweight design is perfect for taking from class-to-class while holding power for all day use. We're wishing your son the best in all his educational endeavors!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super convenient laptop that works extremely well. Light weight, fast, has all features I'm looking for and need. Brighter than competitive ones, e.g. Dell Inspiron. Love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for calling out some of your favorite features of your new Surface Laptop 2. We're delighted to hear you're loving the impressively lightweight design, and blazing fast processor. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its perfect and light weight. The screen size is perfect and speaker quality is great. Easy to carry and we love it. The specifications are apt and easy to customize.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop. Light and very smooth to operate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good value for money for those who want a relatively high end laptop that is not a MacBook. Its light, has a long battery life, and very smooth to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing product so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it just about a month and it's done amazing so far. Great battery life, sleek design, super fast. I purchased a docking station, it even runs three screens really well.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Laptop I have owned

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 10 months since I bought this MS Surface Laptop 2 and I could not be happier with its reliability, style and performance. It was amazing to me how all of the traditional brands of PC/laptop manufacturers were failing me tha past few years- so many quality issues. I have not had a single issue with this machine, the performance is everything I need, it looks great and is very lightweight. So glad Microsoft decided to enter the market with a higher end- quality option. So worth the headache-free execution and I will not go back as long as they keep producing at this level.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally got this just for work but it's so nice, I find myself using it all the time! Lightweight, nice color, and the touch screen is an perfect for Adobe programs!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and obviously built with quality. More than adequate memory and hard drive capacity for future software installations. Touch screen is sharp, clear and colorful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop for everyday work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is light sleek and it helps me to easily travel long distances without worrying about the weight. Battery backup is very good. Display is crisp and sharp.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great computer with real power!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the fastest laptops I’ve ever owned. It has a lot of power to get multiple things done at once. The battery life is phenomenal! Excellent laptop for college!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great lightweight computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing! I love the sound which i believe comes from the keyboard which was so smart because when it's flat on a surface, the sound bounces off, creating a surround sound. This thing is so light which is a huge plus. I love the magnetic charger! The facial recognition is extremely responsive! The display is very vibrant! NOW!... my only gripe with it is that it is extremely vulnerable to fingerprints and smears. This can easily be fixed with a micro fiber towel but it's a constant thing to do. Overall, I love it and i still believe i didn't unlock its full potential yet!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your thoughts on Surface Laptop 2 with the community! We're pleased to hear you've been impressed with the sound quality of your new Surface, as well as the easy ability to sign in and secure your device with Windows Hello! We've seen some great success with other members of the community using Surface Pen with their Surface Laptop 2 to avoid fingerprints and smears while still being able to utilize the touch screen. If you'd like to take a look at Surface Pen for yourself, Best Buy has one here: https://www.bestbuy.com/site/microsoft-surface-pen-burgundy/5859102.p?skuId=5859102.

      Cheers,

      Heather
      Surface Customer Care Microsoft