Customer Ratings & Reviews
- Model:
- DAJ-00092
- SKU:
- 6298024
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers value the Surface Laptop 2's performance, light weight, and ease of use for everyday tasks. Its sleek design and long battery life are also frequently praised. While most experiences are positive, some users have reported issues with the touchpad. Overall, the laptop receives high marks for its combination of power and portability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
The Screen is Super Fragile
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take into consideration the cost of the maintenance plan when buying this laptop because you will need it. If the screen gets damaged which it very likely will, (mine did within 3 months without being dropped).you need to have your whole computer replaced, as the screen itself can not be repaired or replaced. I love every other aspect about this computer other than the screens durability. But a 450$ cost due to extremely light wear (I keep my laptop in a docking station 99% of the time and had only taken it out yesterday due to my internet being down) and between the coffee shop and my house it cracked without being dropped. Again performance wise and aesthetic you cant beat this computer, but its pretty shocking how glaring this issue is and how costly it is to resolve. If Microsoft had a more reasonable repair cost for a brand new laptop or didn't have such a damage prone screen i would have given this 5 stars.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Will,
Thank you for taking the time to reach out. We're so sorry to hear the screen of your Surface Laptop 2 has cracked. We know how frustrating this can be, and our specialized care team is standing by to help in away they can. At your earliest convenience, please use this link here: aka.ms/SurfaceCustomerCare, to fill out a ticket using this unique reference ID number we have created for you: 1908085370695.
We look forward to working with you soon!
Kindly,
Heather
Surface Customer Care
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, it’s a great decision on purchasing this laptop!
I would recommend this to a friendI love this laptap ! Touch screen - Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say much but best laptap I ever use so far.
I would recommend this to a friendGood device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this laptop is very good quality and great deal
I would recommend this to a friendOverall good product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced some glitches when trying to read pdf files.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with your Surface Laptop 2. Our team would love to work with you to figure out the best next steps, and can always be reached here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Best,
Heather
Surface Customer Care
Crashes frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great for the money. I have a gaming laptop with an i7 that was a little more expensive than this, but not as portable. I thought this laptop would do the job for my school work but it literally crashed while I was writing a paper, multiple times.
No, I would not recommend this to a friend- Pros mentioned:Design, Performance
Great computer, wonderful experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has amazing battery life. I suggest getting the Intel Core i7 over the Intel Core i5 for that extra bit of performance. No extra bells and whistles with computer, what you see is what you get. Thin, lightweight, with great battery life and a pretty decent design makes this a no brainer for me.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled you're loving the brilliant simplicity of Surface Laptop 2. We appreciate you sharing your valuable insights with the community for consideration. We hope you continue to love all there is about Surface Laptop 2!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use, Processor speed
Exceeded my expectations!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a laptop for the upcoming school semester that was both powerful and sleek in design. So glad I came across this model because as a first-time surface customer I wasn't sure what to expect. After owning this device for over a month now, I am impressed with it's speed and portability. I've also received a number of compliments on it's attractiveness. Highly recommend the surface laptop 2 for students and professionals alike.
I would recommend this to a friend - Pros mentioned:Performance
Great Will buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a GREAT Computer. I use it for work, and I work online with quite a bit of graphics and animation.
I would recommend this to a friend - Pros mentioned:Ease of use
Good Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive Tablet but can replace your Laptop for everyday use
I would recommend this to a friend
