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Customer reviews

Rating 4.7 out of 5 stars with 90 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers value the Surface Laptop 2's performance, light weight, and ease of use for everyday tasks. Its sleek design and long battery life are also frequently praised. While most experiences are positive, some users have reported issues with the touchpad. Overall, the laptop receives high marks for its combination of power and portability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 90 reviews
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Best Laptop I've Owned- Here's why-

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work with automotive computers all day, every day. This means I am in and out of cars plugging into them and constantly using my laptop. I need good battery life,fast processing, a touch screen display for ease of use in tighter spaces, and the ability to close and open the computer many times throughout the day. This computer has covered all those bases and then some. It's built really well and is durable. After almost a year I haven't noticed ANY wear on the super smooth and soft alcantera keyboard area. I also have a 2018 MacBook Pro and I can honestly say this is a better computer for literally half the price. It just feels better and does everything so well. The speakers are great as well, easy to listen to videos in noisy areas. You won't regret this purchase! Great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Processor speed

    Rated 5 out of 5 stars

    DON'T EVEN THINK JUST HIT BUY !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for a month doing extensive research before jumping on to buying a new laptop! I do Photo Editing, Graphics Design, Coding, and Music. Software used are mostly all Adobe, Ableton Live and Heavy coding with a lot of npm installation. Well, after thorough research, It came down to Speed, Compact, Comfort, Ease of Use in terms of what I was looking at. This new Laptop 2 check all of it including elegant and luxury design and buying this was the best decision ever made on a laptop purchase. The keyboard is so comfortable as to a level of taking my typing speed up a few notches, very clean and loudspeaker, sleek design, super slim, amazing screen and the touchscreen makes a huge difference when it comes to designing, navigating or using any kind of creative software, the craftsmanship on a laptop like never seen before and not to mention Matte Black is pure sexy! Yes, I bought Matte Black which I couldn't find on Amazon so leaving a review here as the specs are the same. To anyone wondering, I installed Adobe Illustrator, Photoshop, Rush, Xd, Lightroom and used all of them. Did some run on regular use cases including designing, editing, saving and exporting and run blazingly fast in all of the apps. I still can't believe this is packed with this much speed in such a slim design just next level !! Highly Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Simply wonderful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design, modern, cool and simple. Dont let the thin design of this machine fool you, that 8th gen i7 combined with 8gb of ram get the job done. It has an nvme ssd which make any app load in less than a second with no problem. They keyboard is satisfying, good travel of keys and great feel while typing. Battery life has been amazing, I use my laptop for periods of time theought the day and only charge it about every other day. This is a well machine, despite the lack of a more complete i/o I really do everything on the cloud and only use ththe usb port to use my mouse to play some lightweight videogames, such as CSGO. Photoshop runs great, and as expected, Microsoft office runs smooth with no problems. I love this machine .

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Touchpad

    Rated 5 out of 5 stars

    Very Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased previously from best buy the ASUS Q536FD. Had to return 2 times; the first one had a buggy touchpad and the second one screen never came back on after initial setup. So I am in the store after my second return looking for something to exchange my ASUS with. For some reason the build quality of the surface laptop 2 catches my eye. I figure for the same price I spent on the ASUS which was faulty 2 times in a row, I might as well give Microsoft a chance. Decided to go with the i7 model. I thought that the 8GB of ram would be a big difference, but this computer is just as fast or maybe faster then the ASUS Q536FD. I am glad I decided to go with this model. Waking the computer from sleep is instant and hello face login is instant very fast and never fails (ASUS was slower with hello face, did not recognize me all the time, and slower when opening lid from sleep). For the price it would have been nice to see Microsoft give us 16GB of ram and a faster SSD or at least allow this device to be upgradable. If you are looking for an Ultrabook other than MacBook. This is the machine for you.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Processor speed

    Rated 5 out of 5 stars

    powerful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incredibly portable and powerful laptop- the form factor is really nice-- the design is incredible and the speed is fast- and while it doesn't have that many usb ports-- its not a problem for me as i hardly need to connect more than one device

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing some of your favorite features of Surface Laptop 2. We're glad you're loving the powerful performance, and uniquely lightweight and sleek design of this device. If you're ever looking to add more ports to your Surface experience, the Surface Dock is a great tool for expanding your set-up. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance, Weight

    Rated 5 out of 5 stars

    Very good computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer. Fast and efficient. Quiet working. Light weight and easy to carry around. We didn’t have any issues for performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Exactly as Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer on a whim, looking for something with a faster processor that was more portable than my previous laptop. Every expectation I held for this computer after reading the specifications, reviews, and various articles, was upheld (and continues to be upheld more than a month after purchasing)!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 4 out of 5 stars

    Great Computer for College Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has much potential, especially with the touchscreen function and sleek design. It’s not heavy, and relatively really light, lighter than the Mac Book Air. Pretty decent, but wish it had a better graphics card/GPU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance and build quality are both top-notch. I’ve had it for nearly a month now...never thought about returning it within the 14-day window. Setup was easy, and the system quickly retrieved and installed all updates. I had consider a MacBook Pro and MacBook Air, since my computer is the only tech item that I have that is not part of the Apple Ecosystem. After weeks of reading reviews and going back and forth between the Surface and MacBook, I’m happy I stayed with a computer that uses the Windows operating system...it’s what my family and I are used to. Windows 10 has been very stable for us. The Surface Laptop 2 is also more attractive when it comes to the cost compared to what you get with a MacBook. I got the black one to help hide wear and tear/staining of the alcantra keyboard area cover. So far, so good!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Powerful laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this laptop for 4 months now and I absolutely love it! The i7 is lightning fast, and the battery life is great. I use my dock with this a lot and run it like a desktop, which works really nice. The keyboard has great action to it, and is very comfortable to type on. My favorite part is how sleek the computer is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for over a year now and I've had ZERO complaints. If you want something ease of use, durable, & easy to carry, this is your best bet. Microsoft really hit it out of the park with their line of Surface Laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Excellent device for students & professionals!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new Cobalt Blue Surface Laptop 2. It is sleek, fast and looks great. She uses it for college assignments, tests and homework. She is very happy with the performance, transportability and design of her new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop was easy to set up. Great for every day use! It is fast and durable! I definitely would recommend this laptop to anyone! :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Laptop for school

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for editing. Lightweight but powerful. Would recommend especially if you are a streamer

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Very Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera with ease to use for facial recognition. Very light and I like the durability of the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great laptop for a decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. It is fast and is so light. The backlit keys are nice. It was a good choice for me.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! sleek and thin, perfect for home use, office and travel. the speakers are awesome

    I would recommend this to a friend
  • Pros mentioned:
    Design, Processor speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, smooth operation. I would suggest everyone. Quality is very high

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Great laptop for an engineer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very good. It is really light and powerful which are all what I need

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop with nice touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my new laptop a lot, it’s light weight with abs amazing battery life.

    I would recommend this to a friend
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